---
title: 'Senior Software Engineer (Product) at Avoca'
canonical: 'https://feeny.ai/job/senior-software-engineer-product-avoca-new-york-17csacvea1hs'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Software Engineer (Product) at Avoca

- **Company:** Avoca
- **Location:** New York, NY
- **Compensation:** $170k–$250k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-11-17
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/avoca/fd85e19f-12cf-421e-9ef5-afc4997c071e/application

**Skills:** Full-stack engineering, AI, LLMs, AI-assisted systems, Startup experience, Founder experience

> The Senior Product Engineer will own feature development end-to-end, bridging engineering and product thinking. Responsibilities include designing AI-powered user experiences, iterating based on customer feedback, and collaborating with cross-functional teams to drive measurable outcomes for the AI-driven customer s...

## Job description

## About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.

## About the Role

We’re looking for a Senior Product Engineer who thrives at the intersection of engineering and product thinking. You’ll own features end-to-end—design, build, launch, and iterate—while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.

## What You’ll Do

- Own feature development from backend services to AI-powered user experiences.
- Turn customer feedback into product improvements through rapid iteration and experimentation.
- Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.
- Hold a high bar for code quality testing, monitoring, and reliability are second nature.
- Prioritize ruthlessly and navigate changing requirements with autonomy.

## What You'll Bring

- 4+ years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).
- Strong familiarity with AI, LLMs, or AI-assisted systems or a willingness to learn fast.
- Outcome-driven mindset: you measure success in impact, not just shipped features.
- Comfortable collaborating across engineering, product, and customer-facing teams.
- Low ego, high energy, resilient in a fast-paced environment.
- Bonus: prior startup, hacker, or founder experience.
- Eagerness to work in person with us in NYC full time.

## Benefits

- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k) through Vestwell
- Flexible PTO plus U.S. federal holidays
- Monthly wellness stipend
- Daily in-office lunch through Parkday
- Dinner covered when working late
- Commuter benefits
- Standing desks and workspace accommodations available on request
- All core tools and software provided

## Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

## About Avoca

## Company Overview
- **One-liner**: Avoca provides an AI-powered sales and front-office workforce that helps home service businesses answer calls, book jobs, and nurture leads 24/7.
- **Entity Type**: Private (venture-backed, Y Combinator Winter 2023 batch)
- **Headquarters**: New York, NY (Union Square)
- **Founded**: 2022
- **Founders**: Tyson Chen and Apurva Shrivastava

## Core Business
- **Primary industry**: AI-powered sales and customer engagement for service-based SMBs, specifically home services (HVAC, plumbing, roofing, etc.)
- **Target customers**: B2B – small-to-medium home service businesses, from single-location shops to multi-location enterprises
- **Mission/purpose**: To help home service pros win every job and grow on their own terms by building AI tools that work as hard as they do.

## Products & Services
- **[Avoca Responder](https://www.avoca.ai/)**: Always-on AI agent that answers every call, text, and chat, books jobs 24/7, and captures leads that would otherwise be missed.
- **[Avoca Coach](https://www.avoca.ai/)**: Scores every call, surfaces missed opportunities, and gives managers real-time visibility into team performance.
- **[Avoca Nurture](https://www.avoca.ai/)**: Multi-channel drip campaigns (SMS and calls) that re-engage past customers, send booking confirmations, and drive reviews.
- **Human-in-the-Loop**: Optional escalation to human team members for complex situations, ensuring high-quality customer experience.

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Over 1,000 service leaders trust Avoca, and the company is growing to ~100 employees. (Source: [avoca.ai](https://www.avoca.ai/))
- **Notable Investors/Partners**: Y Combinator (Winter 2023 batch, primary partner Diana Hu) and “top investors” (not named publicly). (Source: [ycombinator.com](https://www.ycombinator.com/companies/avoca))
- **Growth Signals**:
  - A case study with Granite Comfort (PE-backed HVAC platform) showed 20% YoY revenue growth, 50%+ bookings end-to-end via AI, and consolidation of 9 contact centers into 1. (Source: [avoca.ai](https://www.avoca.ai/))
  - SOC 2 certified, deployed at scale across hundreds of home service front offices.
  - Team grew from 85 (YC profile) to ~100 (current careers page).

## Competitive Advantages
- **Deep vertical focus**: Purpose-built for the $1 trillion home services industry, not a generic AI assistant.
- **Voice-first AI**: Specializes in natural, conversational phone interactions that close deals, a notoriously hard problem.
- **End-to-end front office**: Combines inbound, outbound, coaching, and nurturing in one platform, reducing reliance on separate call centers and after-hours vendors.
- **Enterprise-grade security**: SOC 2 certified, with best-in-class data protection and compliance.

## Strategic Focus
- **Define the AI front office** for service businesses, expanding from inbound call handling to outbound marketing and coaching.
- **Scale multi-location deployments** – the Granite Comfort case shows ability to serve large, PE-backed platforms.
- **Continue product depth** in voice AI and customer intelligence to increase revenue capture for clients.

## Why Work Here
- **Culture**: High trust, high ownership, customer-obsessed. The team talks to customers daily, visits their call centers, and attends industry conferences. “We have each other’s backs.”
- **Location**: In-office at Union Square, New York City. Lunch and dinner provided (free lunch daily, $30 dinner after 6:30 PM), transit and parking covered, Uber home on us.
- **Benefits**: 
  - Equity for all full-time employees.
  - Medical, vision, dental with multiple plan options, covered from day one.
  - Short- and long-term disability, life insurance fully covered.
  - 401(k) pre-tax or Roth from day one.
  - Flexible PTO (unlimited) plus 10 company holidays.
  - Paid parental leave.
  - Top-tier tools and equipment fully covered.
- **Growth**: 100 people and growing, backed by top investors, defining a new category in a massive industry.

## Sources
1. [avoca.ai/careers](https://www.avoca.ai/careers)
2. [avoca.ai/about](https://www.avoca.ai/about)
3. [avoca.ai](https://www.avoca.ai/)
4. [ycombinator.com/companies/avoca](https://www.ycombinator.com/companies/avoca)
5. [jobs.ashbyhq.com/avoca](https://jobs.ashbyhq.com/avoca)

## Other roles at Avoca

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