---
title: 'Senior Software Engineer, Reliability at Box'
canonical: 'https://feeny.ai/job/senior-software-engineer-reliability-box-redwood-city-0dezz295jkas'
type: 'job'
last_seen: '2026-11-07'
---

# Senior Software Engineer, Reliability at Box

- **Company:** Box
- **Location:** Redwood City, CA
- **Compensation:** $199k–$248k
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-07
- **Apply:** https://job-boards.greenhouse.io/boxinc/jobs/8318473

## Job description

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

## WHY BOX NEEDS YOU

The Reliability Engineering team at Box ensures our platform delivers world-class performance, scalability, and reliability as we continue to serve millions of users worldwide. As our business grows, so does the complexity of operating distributed systems at scale. Our mission is to proactively identify and solve the hardest reliability and performance challenges across Box’s infrastructure, working closely with product and platform teams to build resilient, scalable, and highly performant services.

As a Senior Software Engineer on the Reliability Engineering team, you’ll have a direct impact on the performance and scalability of our most critical services. You’ll partner with engineering teams across the company to analyze complex system behaviors under load, design scalable solutions, and build testing frameworks that validate service reliability before issues arise in production. This role provides a unique opportunity to work broadly across our technical stack and make meaningful contributions to Box’s long-term scalability and customer experience.

## WHAT YOU’LL DO

- Partner with product and platform engineering teams to assess service designs for scalability and performance risks, ensuring systems are built for long-term growth.
- Analyze production workloads, system metrics, and load test results to identify bottlenecks, resource inefficiencies, and architectural scaling limits.
- Design and build frameworks for load testing, capacity modeling, and performance validation that enable teams to proactively address scale concerns.
- Drive improvements in backend service efficiency, API response times, and resource utilization across Box’s globally distributed platform.
- Collaborate with SRE, infrastructure, and platform teams to optimize scaling strategies, auto-scaling policies, and resource allocation.
- Build automation and tooling that integrate performance validation into CI/CD pipelines, enabling early detection of regressions.
- Participate in root cause analysis of performance-related incidents, identify systemic issues, and drive cross-team remediation efforts.
- Contribute to the evolution of observability standards (SLIs, SLOs, latency/error budgets) that measure and guide service health.

## WHO YOU ARE

- 5+ years of experience in software engineering, performance engineering, or site reliability engineering, with a focus on backend systems and scalability.
- Proficient in one or more programming languages such as Go or Java, with an emphasis on building performant services.
- Strong understanding of distributed systems, concurrency, resource contention, and efficient system design.
- Hands-on experience analyzing and improving application and system performance across compute, storage, database, and networking layers.
- Familiarity with load testing and performance benchmarking tools (e.g., Locust, JMeter, Gatling, or custom frameworks).
- Experience working with cloud infrastructure (AWS, GCP) and container orchestration (Kubernetes).
- Proficient with observability tools and telemetry systems (e.g., Prometheus, Chronosphere, Grafana, Datadog, ELK).
- Excellent problem-solving and analytical skills, with a data-driven approach to diagnosing complex system behaviors.
- Strong collaboration and communication skills; comfortable partnering across engineering teams to drive reliability improvements.

## PREFERRED QUALIFICATIONS

- Experience with service mesh technologies (Istio, Envoy) and cloud-native networking performance optimization.
- Exposure to capacity planning, cost optimization, and long-term resource forecasting in cloud environments.
- Familiarity with incident response processes, post-incident reviews, and reliability improvement practices.
- Experience contributing to internal platforms, developer tooling, or performance automation frameworks.

## METHODOLOGY

- Agile management - Scrum
- Issue tracking tool - Jira
- Knowledge repository - Confluence
- Code reviews - GitHub Enterprise
- Version control system - Git

## EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete [this form](https://forms.gle/5W2F6Pe3PsZNsKYp9). Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided [here](https://bca.lacity.org/fair-chance).

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided [here](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).

For details on how we protect your information when you apply, please see our [Personnel Privacy Notice.](https://cloud.app.box.com/v/BoxPersonnelPrivacyNotice) If you are a California-resident, please read our California Applicant & Candidate Privacy Notice [here](https://cloud.box.com/s/uf7c4w970ds5gpt1dufdk5bw49oym849).

## NOTICE OF USE OF AI

At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage [here](https://careers.box.com/en/how-we-hire/ai-in-our-hiring-process/).

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our [benefits and perks](https://cloud.app.box.com/file/680236394456?s=3u38zhdv4gac9h0j7lmumm7arbe14yqa).

In accordance with OFCCP compliance, here is the [Pay Transparency Provision](https://cloud.box.com/s/sv4dcjqb4tfyfc456rltlucuedth4aln).

Redwood City Pay Range $198,500—$248,000 USD

## About Box

## Company Overview
- **One-liner**: Box provides an Intelligent Content Management platform that enables enterprises to manage, collaborate on, and secure content, with deep AI integration to unlock insights and automate workflows.
- **Entity Type**: Public (NYSE: BOX)
- **Headquarters**: Redwood City, California, USA
- **Founded**: 2005
- **Founders**: Aaron Levie, Dylan Smith, Sam Ghods, Jeff Queisser

## Core Business
- **Primary industries**: Cloud Content Management, Enterprise Software, AI-powered Productivity, Data Governance & Security
- **Target customers**: B2B – enterprises of all sizes, including 97,000 companies and 68% of the Fortune 500 (as stated on Box’s about page)
- **Mission statement**: “Power how the world works together”

## Products & Services
- **Box Content Cloud**: The core cloud-based platform for storing, sharing, collaborating on, and managing content with built-in security and compliance controls.
- **Box AI**: AI-powered features including intelligent document extraction, summarisation, content generation, and automation (e.g., Box AI for Agent Orchestration, Search Relevance, and Core Agents).
- **Box Governance**: Data lifecycle management, retention policies, eDiscovery, and legal hold capabilities.
- **Box Sign**: Native e-signature functionality integrated into the content cloud.
- **Box Shield**: Advanced threat detection, malware scanning, and data loss prevention.
- **Box Relay**: Workflow automation and business process orchestration.
- **Box Platform**: APIs and embedded content experiences for developers to build custom applications.

## Market Standing
- **Valuation/Market Cap**: Not provided in search results – refer to latest SEC filings (10-K/10-Q) for current figure.
- **Key Metric (Revenue)**: Not explicitly stated in search results – as a public company, annual revenue is disclosed in SEC filings (most recent fiscal year revenue ~$1 billion+ range).
- **Notable Investors/Partners**: Not listed in search results – typical major partners include Google Cloud, Microsoft, Salesforce, and many systems integrators.
- **Growth Signals**: 
  - Serving 97,000 companies and 68% of the Fortune 500.
  - Active hiring across AI, engineering, product, and customer success.
  - Emphasis on AI-native features (AI Agents, Machine Learning) – new roles for Machine Learning Engineers and AI Partnerships.

## Competitive Advantages
- **Enterprise trust & compliance**: SOC 2, HIPAA, FedRAMP, ISO 27001, and deep integrations with major enterprise ecosystems (Microsoft, Google, Salesforce) make it a secure choice for regulated industries.
- **Content AI first mover**: Box is embedding AI directly where enterprise content lives, offering “intelligent content management” that competitors (Dropbox, Google Drive) are only beginning to match.
- **Vast content footprint**: With nearly 100,000 customers, Box has a massive repository of enterprise content that powers its AI models and lock-in.
- **Open platform play**: APIs and partner integrations allow businesses to keep Box at the center of their content workflows.

## Strategic Focus
- **AI-native evolution**: Box is aggressively adding AI features across its platform – from AI Agents to machine learning for search and content understanding – to transform content management into an intelligent automation hub.
- **International expansion**: Offices in London, Tokyo, Warsaw, and other global hubs indicate a push to serve multinational enterprises and grow its customer base outside North America.
- **Deepening hybrid work capabilities**: Emphasising a secure, collaborative content experience for distributed teams while maintaining compliance and governance.

## Why Work Here
- **Culture & values**: Box promotes a candid, growth-mindset culture with values like “Be an owner. It’s your company,” “Blow our customers’ minds,” and “Take risks. Fail fast. GSD.” Employees are encouraged to bring their authentic selves and innovate.
- **Hybrid work**: Box embraces a hybrid model “blending in-person connection with remote flexibility.” Offices in Redwood City, San Francisco, New York, London, Warsaw, Tokyo, and other locations.
- **Benefits** (from careers page):
  - Equity grants for all new hires.
  - Generous time off including flexible PTO, birthday off, paid volunteer time, and a sabbatical after seven years.
  - Monthly wellness subsidy.
  - Inclusive family support (parental leave, fertility benefits).
  - Global mental health and wellbeing resources.
- **Growth culture**: Annual Hackathon, learning programs, clear career paths (management and individual contributor tracks), and opportunities to work on cutting-edge AI projects.
- **Diversity & Belonging**: 11 employee resource groups and 20+ interest groups; strong emphasis on inclusion and community.

## Sources
1. [Box About Page](https://www.box.com/en-gb/about-us)
2. [Box Careers – Life at Box](https://careers.box.com/en/life-at-box/)
3. [Box Careers – Our Teams](https://careers.box.com/en/our-teams/)
4. [Box Greenhouse Job Board](https://boards.greenhouse.io/boxinc)

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