--- title: 'Senior Software Engineer at Talkdesk' canonical: 'https://feeny.ai/job/senior-software-engineer-talkdesk-porto-03fms4641n2w' type: 'job' last_seen: '2026-09-11' --- # Senior Software Engineer at Talkdesk - **Company:** Talkdesk - **Location:** Porto, Portugal - **Work type:** hybrid - **Posted:** 2026-08-10 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/talkdesk2/jobs/8111526 ## Job description Job Summary: - At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience. - Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We're looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry. Duties and Responsibilities: - Work independently as well as in small teams to develop the best product on the market - Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth - Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment) - Solve challenging technical problems and put your skills to the test every day - Develop and maintain microservices and APIs - Engage with the Product team and other engineering teams across clusters and Business Units  to help to ensure the solutions the team is building are fulfilling all the requirements - Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code - Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively - Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security Qualifications: - BS/MS Degree in Computer Science, Applied Math, or an Engineering area - 5+ years of experience in Software Development, especially in cloud-based applications - Strong experience with the design and development of web applications - Strong object-oriented programming skills and experience with cloud databases - Proficiency with Kotlin, Java, and Spring Boot - Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures - Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ) - Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch) - Experience scaling global web applications - Advocate for automated testing, continuous integration - Experience working with CI/CD pipelines and Product development - Passion for producing clean, standards-compliant, secure code - Be fearless about learning new technologies and technical approaches to application development - Good written and spoken English Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. ## About Talkdesk ## Company Overview - **One-liner**: Talkdesk provides an AI-powered cloud contact center platform that automates customer service, sales, and support through specialized AI agents and omnichannel engagement. - **Entity Type**: Private (Series D) - **Headquarters**: San Francisco, California, USA - **Founded**: 2011 - **Founders**: Tiago Paiva ## Core Business - **Primary industries**: Contact Center as a Service (CCaaS), Customer Experience (CX) Automation, AI-powered customer service software. - **Target customers**: B2B enterprise clients across financial services, healthcare, retail, government, and other industries, serving over 100 countries. - **Mission statement**: “Build the AI workforce of the future so humans focus on what matters most and customer experience scales without limits.” ## Products & Services - **Talkdesk CX Platform**: Cloud-native, omnichannel contact center platform with self-service, workforce engagement, employee collaboration, and customer experience analytics. - **Customer Experience Automation (CXA)**: A platform layer that uses a network of specialized AI agents to autonomously resolve issues, process tasks, generate knowledge, and orchestrate outcomes across systems and channels. - **Industry-specific solutions**: Tailored deployments for financial services, healthcare, retail, government, and more. ## Market Standing - **Valuation**: $10 billion (Series D, as stated on careers page) - **Total Funding**: ~$500 million (Series D) - **Key Metric**: 1,300 employees across 19 countries (as of 2025) - **Notable Investors/Partners**: Not explicitly named in provided sources, but Talkdesk is backed by major venture firms (e.g., Salesforce Ventures, Viking Global Investors, etc. – common knowledge; not cited from search results) - **Growth Signals**: - Named a Leader in the Gartner® Magic Quadrant™ for CCaaS (2025) - Ranked in Forbes Cloud 100 for seven consecutive years - Leader in G2 Summer 2025 Reports for Contact Center - Global expansion with offices in North America, Europe, Latin America, and Asia-Pacific ## Competitive Advantages - **AI-first automation**: CXA platform uses specialized AI agents that go beyond conversation management to actually perform work, resolving issues end-to-end. - **Industry depth**: Pre-built solutions for regulated verticals (healthcare, financial services, government) with deep compliance and security. - **Cloud-native architecture**: Built natively in the cloud, enabling rapid innovation and scalability without legacy constraints. - **Recognized leadership**: Consistently placed as a leader by Gartner, Forrester, and G2, validating market trust and vision. ## Strategic Focus - **AI workforce expansion**: Doubling down on Customer Experience Automation (CXA) to replace manual workflows with autonomous AI agents. - **Global scaling**: Expanding presence across regions and industries, with a focus on enterprise deployments. - **Trust and security**: Continued investment in the highest security standards and transparent operations to build customer confidence. ## Why Work Here - **Culture**: Emphasizes customer obsession, courageous innovation, and a diverse, inclusive environment. Three Employee Resource Groups (Women in Tech, DE&I, Talkdesk Gives Back) support belonging and community impact. - **Remote/hybrid policy**: Remote-friendly company with flexible time off, allowing autonomy in where and how work gets done. - **Perks and environment**: Fast-growing company (1,300 employees) with significant funding and a $10B valuation, offering the stability of a market leader with the energy of a growth-stage company. Emphasis on work-life balance and giving back to communities. ## Sources 1. [talkdesk.com/about](https://www.talkdesk.com/about/) – Company overview, mission, values, Gartner recognition, global presence 2. [talkdesk.com](https://www.talkdesk.com/) – Product description (CXA, autonomous agents), customer trust 3. [careers.talkdesk.com/about](https://careers.talkdesk.com/about) – Funding ($500M), valuation ($10B), employee count (1,300), remote-friendly policy, ERGs 4. [job-boards.greenhouse.io/talkdesk2](https://job-boards.greenhouse.io/talkdesk2) – Current open positions, team structure, global locations ## Other roles at Talkdesk - [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-talkdesk-remote-n0qhq8xr6cg9) - [Senior Software Engineer I](https://feeny.ai/job/senior-software-engineer-i-talkdesk-portugal-j7d74ddwhv0t) — Portugal - [Manager, Solutions Engineering Commercial](https://feeny.ai/job/manager-solutions-engineering-commercial-talkdesk-united-states-n0f37hjm5j34) — United States - [Senior Solution Consultant - FSI](https://feeny.ai/job/senior-solution-consultant-fsi-talkdesk-remote-njnv9fa4hq20) - [Vice President, Customer Delivery](https://feeny.ai/job/vice-president-customer-delivery-talkdesk-united-states-m4qbq602hpr2) — United States - [Senior Software Engineer I - Mobile Developer](https://feeny.ai/job/senior-software-engineer-i-mobile-developer-talkdesk-bengaluru-49h54065s1f2) — Bengaluru, India - [Senior Director, Engineering Platform](https://feeny.ai/job/senior-director-engineering-platform-talkdesk-porto-59ge9my7w8v1) — Porto, Portugal - [Enterprise Account Executive - Mixed Industries](https://feeny.ai/job/enterprise-account-executive-mixed-industries-talkdesk-austin-a3qhbmr492dh) — Austin, TX - [Enterprise Account Executive - Mixed Industries](https://feeny.ai/job/enterprise-account-executive-mixed-industries-talkdesk-phoenix-be2yrwjprjsn) — Phoenix, AZ - [Technical Support Engineer - Platform Support](https://feeny.ai/job/technical-support-engineer-platform-support-talkdesk-remote-re24ffq7g36e)