--- title: 'Senior Solutions Architect at NICE' canonical: 'https://feeny.ai/job/senior-solutions-architect-nice-southampton-npmkr6vga7v9' type: 'job' last_seen: '2026-10-27' --- # Senior Solutions Architect at NICE - **Company:** NICE - **Location:** Southampton, United Kingdom - **Posted:** 2026-10-22 - **Last confirmed live:** 2026-10-27 - **Apply:** https://boards.eu.greenhouse.io/nice/jobs/5009774101?gh_jid=5009774101 ## Job description At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Context and Purpose: At NICE, we protect people’s money, ensure their safety and improve their experiences. Many of the world’s leading companies and organizations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. A fast growing business within NICE is the NICE Public Safety and Justice Line of Business, which develops state of the art solutions that integrate and put into context information from many sources to help emergency control rooms and investigation departments reconstruct and understand the who, what, when, where and why of an incident. This business also provides industry leading cloud solutions for the Criminal Justice market for the acquisition, management and analysis of digital evidence for over 3,000 public safety customers, including many major global cities. A successful candidate will have the opportunity to become a key player in this rapidly growing business area. This role requires work from a Secure Room located in the Hedge End office of NICE (near Southampton) – 5 days per week. Scope: We are looking for a talented professional services engineer to join our technology team. Primary focus will be on implementing the technical aspects of NICE product deployments and non-standard configuration requests as well as assisting product teams to successfully introduce new products/versions. Championing supportability and delivering preventative actions on behalf of our customers is also key. This role is responsible for: - Implementing and supporting custom deployments and integration of various NICE product suites for clients. - Working on non-standard configuration requests, manual database and file manipulations and other advanced system adjustments. - Working effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Taking into account technical and commercial relationships with end users, partners and service providers. - Accurately tracking effort on tasks - recognizing scope and effort variances early, evaluating impact and raising issues as appropriate. - Using best practice methods, quality standards, and guidelines on all project phases. Key personal attributes: - Comfort working as part of a distributed team - Working with minimal guidance once trained - Comfort communicating with customers at all levels - Excellent written and verbal communications in English - Excellent problem solver and ability to work under pressure Education and experience: Education ● Bachelor’s Degree in Information Technology, Computer Engineering or related field preferred. However, suitable and demonstrable professional experience will also be considered. Required experience: - System/implementation engineering for complex data driven solutions - Scripting (PowerShell / .Net / C#/Java, etc.) - APIs (REST, SOAP) including interfacing with Postman or Fiddler - Data handling, including RDBMS (MS SQL) - Technical and analytical skills - Windows server/client - Efficient, effective and respectful communication skills both with customers and within internal departments. Including: o Listening, ability to identify and validate assumptions. o Ability to use effective questioning to confirm understanding of a customer problem and then provide help to solve it o Delivery of technical information (written and verbal) to customers of varying technical expertise and experience o Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment o Multi-tasking and time-management to prioritize and switch between varied tasks Ideal additional experience: - Programming (e.g. C#) - .Net framework - MS Azure Cloud technologies (or equivalent) - Policing or criminal justice sector within an IT environment NOTE – Successful candidates will need to have been in the UK for 5 years and eligible for obtaining NPPV3 + Security Clearance. Requisition ID: 11900 Reporting into: Manager, Solutions Delivery Role Type: Individual ## About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. ## About NICE ## Company Overview - **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences. - **Entity Type**: Public (NASDAQ: NICE) - **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence. - **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data) - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice). - **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions. - **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions. ## Products & Services - **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics. - **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions. - **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies). - **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels. ## Market Standing - **Valuation/Market Cap**: Not directly provided in search results. - **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth. - **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100. - **Growth Signals**: - 10,000+ employees, including >3,000 software engineers and 650 AI engineers. - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025). - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy. - 25 billion+ interactions powered annually. - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M. ## Competitive Advantages - **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations. - **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents. - **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform. - **Global scale**: 27,000 customers across 150+ countries, 27 local offices. - **Partner community**: Industry’s largest community of CX partners for customization and extension. ## Strategic Focus - Deepening AI-native capabilities (proactive agents, automation at scale). - Expanding digital-first contact center adoption and migrating on-premise customers to cloud. - Targeting vertical markets (financial services, public safety) with specialized solutions. - Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement. ## Why Work Here - **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth. - **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions. - **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event. - **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines. - **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety. - **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience. - **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding. ## Sources 1. [NICE Careers Page](https://www.nice.com/careers) 2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice) 3. [About NiCE](https://www.nice.com/company/about-us) 4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf) 5. [Careers – Apply](https://www.nice.com/careers/apply) ## Other roles at NICE - [Account Executive, Actimize](https://feeny.ai/job/account-executive-actimize-nice-canada-fa6gqa1x4gg6) — Canada - [Senior Software Engineer, Actimize](https://feeny.ai/job/senior-software-engineer-actimize-nice-pune-crqyzrxbf9f6) — Pune, India - [Professional Services Sales Manager](https://feeny.ai/job/professional-services-sales-manager-nice-united-kingdom-aggwne4bcnmv) — United Kingdom - [Managed Operations Services Specialist](https://feeny.ai/job/managed-operations-services-specialist-nice-manila-shagjeaet044) — Manila, Philippines - [Senior Technical Writer, Actimize](https://feeny.ai/job/senior-technical-writer-actimize-nice-pune-50e5htmwm0bv) — Pune, India - [Specialist Data Scientist, Actimize](https://feeny.ai/job/specialist-data-scientist-actimize-nice-pune-nkqf59f6gqtc) — Pune, India - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-nice-pune-mr1cc9xrb7da) — Pune, India - [Professional Services Engineer, Actimize(PL/SQL Developer, BFSI)](https://feeny.ai/job/professional-services-engineer-actimize-pl-sql-developer-bfsi-nice-pune-a5szjpkanadk) — Pune, India - [Tech Manager, Engineering, Actimize ( Node.js/TypeScript )](https://feeny.ai/job/tech-manager-engineering-actimize-node-js-typescript-nice-pune-6bq5mcz9m6p6) — Pune, India - [Temp HRBP](https://feeny.ai/job/temp-hrbp-nice-united-states-hoboken-nj-ejjwzamsb1zb) — United States / Hoboken, NJ