---
title: 'Senior Solutions Engineer at Mia Labs, Inc.'
canonical: 'https://feeny.ai/job/senior-solutions-engineer-mia-labs-inc-austin-d5h0bqafne4c'
type: 'job'
last_seen: '2026-11-10'
---

# Senior Solutions Engineer at Mia Labs, Inc.

- **Company:** Mia Labs, Inc.
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.ashbyhq.com/mia-labs/f2070fc9-f7ef-403c-a614-86281131347f

## Job description

## About Mia Labs

Mia is the AI communication platform for car dealerships. We answer and act on every inbound call, text and web lead so dealers stop losing service appointments and sales to voicemail. Franchise dealers and some of the largest dealer groups in the country run on Mia. About The Role: We're looking for a Senior Client Software Engineer to join our Client Solutions Engineering team. This is a high-ownership role that blends product engineering, integrations work, and hands-on client problem-solving. You'll build and maintain the systems that connect Mia to dealership platforms (DMS, service schedulers, CRMs), own production changes end-to-end, and occasionally sit across the table from dealer groups to launch and troubleshoot in real time.

## What You'll Do

- Design, build, and ship features across our platform, including our third-party integrations and internal tooling that makes the rest of the company faster.
- Own production changes end-to-end: scope the work in Jira, drive peer and lead review, and verify results in production.
- Respond to production alerts and incidents, diagnose root causes, and fix fast — all while keeping impacted clients informed.
- Support dealer onboarding and launches: collaborate with Account Managers and dealer group personnel to set up integrations, make changes to phone systems, and test the product ahead of go-live.
- Partner directly with client-facing teams (sales, account management) as an escalation point — jumping on client calls when needed and helping teammates navigate tough technical conversations.
- Represent engineering with clients: occasional on-site visits and presentations to dealer groups during pilots and rollouts.
- Improve how the team works — contribute to the creation and rollout of better procedures, safer change processes, and tooling that prevents mistakes rather than just fixing them.

## What We're Looking For

- 5+ years of professional software engineering experience with strong Python fundamentals and relational database experience (PostgreSQL preferred).
- Experience building and supporting third-party API integrations, ideally in a B2B SaaS environment.
- Comfort operating in a live-ops environment: on-call / alert response, careful change management, and verifying your own work.
- Strong communication skills — you can explain technical issues to non-technical clients and internal teams with patience and clarity.
- Bias toward ownership: you follow issues through to resolution and keep stakeholders posted along the way.
- Willingness to travel occasionally for on-site client visits.
- Use AI to code — Claude Code, Cursor, Copilot, or equivalent. This is how we work.

## Nice to Have

- Automotive retail / dealership software experience (DMS, service scheduling, CRM platforms).
- Cloud infrastructure experience (Azure preferred).
- Experience with frontend development using TypeScript and React.
- Experience working with AI/LLM-based products, including prompt management workflows.

## Why Mia

- Equity participation through stock options.
- Fully paid health, vision & dental insurance for employees.
- Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
- Free lunches, parking stipend provided, team events, and a casual, but get things done culture.

## Compensation

- Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer. Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need. Mia is an EVerify employer.

## About Mia Labs, Inc.

## Company Overview
- **One-liner**: Mia Labs provides an AI-powered conversational platform for automotive dealerships, automating phone calls, appointment scheduling, and lead management 24/7/365.
- **Entity Type**: Private (Series A)
- **Headquarters**: Allen, Texas, United States
- **Founded**: 2023
- **Founders**: Brian Hoang (CEO), Kelvin Pho (CTO)

## Core Business
- Primary industry/industries: Automotive retail technology, artificial intelligence, conversational AI
- Target customers: B2B — franchise car dealerships and dealer groups across the U.S.
- Mission or purpose statement: “Modernize dealership operations and the automotive consumer experience.”

## Products & Services
- **Mia (AI Phone Agent)**: An AI-powered conversational platform that handles inbound and outbound customer communications across sales, service, and reception departments. It answers calls 24/7, books appointments, generates sales leads, and supports multiple languages with no “press 2” prompts. Integrates with dealership systems (DMS, CRM, inventory, phone systems).
- **Outbound Proactive Follow-Up**: Automates follow-ups with sales and service customers at scale.
- **Parts (Coming Soon)**: A module to streamline parts requests and counter operations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Total Funding**: $29M ($20M Series A announced January 2026, plus $9M prior)
- **Key Metric**: Enabled over $45 million in dealership revenue from AI-booked appointments in 2025; over 350 franchise dealerships nationwide; 1 million+ customer conversations handled.
- **Notable Investors/Partners**: Permanent Capital Ventures (lead, Series A), Norwest, Eniac Ventures, Vine Ventures, Analog Ventures (formerly J Ventures), Logos Fund, and strategic automotive investors including Yossi Levi of Car Dealership Guy.
- **Growth Signals**: Expanded from founding in 2023 to 50+ employees and 350+ dealerships; saved dealerships over 1.5 million human hours; booked more than 130,000 sales and service appointments; one of the most well-funded AI-native communications platforms built specifically for car dealerships.

## Competitive Advantages
- Deep domain expertise: The leadership team brings together over 100 years of combined automotive retail experience with cutting-edge AI expertise.
- Purpose-built for automotive: Unlike generic call centers, IVRs, or chatbots, Mia is a single AI-native system tailored to dealership operations, integrating with existing DMS, CRM, and phone systems.
- Proven ROI: Dealerships report $50K+ monthly revenue increases, 76% of service calls turn into booked appointments, and 62%+ containment rate.
- Multilingual and 24/7: Naturally detects customer language, eliminating the need for language prompts.

## Strategic Focus
- Continue expanding dealership footprint and deepening integrations with dealership management systems.
- Launch new modules (e.g., Parts) to cover more dealership departments.
- Scale the team and product to capture a larger share of the automotive retail technology market, leveraging the recent $20M Series A.

## Why Work Here
- **Culture highlights**: Values-driven environment emphasizing “Put people first,” “Be extraordinary,” “Focus on results,” and “Work and win as one.” Team is described as scrappy, transparent, and collaborative.
- **Remote/hybrid/office policy**: Headquarters in Allen, Texas; specific remote/hybrid policy not publicly detailed — likely office-centric given the automotive industry focus.
- **Notable perks or engineering culture**: Opportunity to work on cutting-edge AI in a high-growth startup with strong product-market fit and real-world revenue impact. Team includes AI and automotive veterans. Open roles include Software Engineer and Product AI Engineer — suggesting a hands-on, impact-driven engineering culture.
- **Growth trajectory**: Rapidly scaling (50+ employees, 350+ dealerships, $29M funding) offers career growth potential in a fast-moving environment.

## Sources
1. [mia.inc](https://www.mia.inc/)
2. [mia.inc/company](https://www.mia.inc/company)
3. [mia.inc/careers](https://www.mia.inc/careers)
4. [cbinsights.com](https://www.cbinsights.com/company/mia-labs)
5. [linkedin.com](https://www.linkedin.com/company/mialabsinc)
6. [PRNewswire - Series A Announcement](https://www.prnewswire.com/news-releases/mia-labs-raises-20m-series-a-to-power-the-ai-super-employee-behind-350-dealerships-302357635.html) (referenced via CB Insights)

## Other roles at Mia Labs, Inc.

- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-mia-labs-inc-austin-1cm49jpzwfye) — Austin, TX
- [Business Development Lead](https://feeny.ai/job/business-development-lead-mia-labs-inc-austin-p3jxdky7axax) — Austin, TX
- [Account Manager - New England](https://feeny.ai/job/account-manager-new-england-mia-labs-inc-boston-s0scw3e82e3j) — Boston, MA
- [Senior Software Engineer (Data Platform)](https://feeny.ai/job/senior-software-engineer-data-platform-mia-labs-inc-austin-h9ztmyj9w970) — Austin, TX
- [Account Executive](https://feeny.ai/job/account-executive-mia-labs-inc-united-states-641av61k84ge) — United States
- [Senior Product Engineer](https://feeny.ai/job/senior-product-engineer-mia-labs-inc-austin-qgf339wqbc6w) — Austin, TX
- [Software Engineer](https://feeny.ai/job/software-engineer-mia-labs-inc-austin-7mcgckrva5xt) — Austin, TX
- [Software Engineer (AI/ML)](https://feeny.ai/job/software-engineer-ai-ml-mia-labs-inc-austin-qjd8yzqzgmt8) — Austin, TX
- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-neo4j-0asg54wfzzsq) — :, United States
- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-choco-london-7cyebq3rbh6x) — London, United Kingdom