---
title: 'Senior Solutions Engineer (Pre-Sales) at RapDev'
canonical: 'https://feeny.ai/job/senior-solutions-engineer-pre-sales-rapdev-united-states-yh3wj2yv583x'
type: 'job'
last_seen: '2026-09-05'
---

# Senior Solutions Engineer (Pre-Sales) at RapDev

- **Company:** RapDev
- **Location:** United States
- **Compensation:** $130k–$180k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/rapdev/48283621-8acd-4e71-a0c0-745ee19ac0a0/application

**Skills:** ServiceNow, ITSM, ITOM, ITAM, SecOps, Cloud Engineering, SRE, Application Development, SDLC, CMDB, Integration Hub, Automation Hub, Software industry experience

> The Senior Solutions Engineer provides technical expertise and guidance to customers and prospects, helping them maximize the value of the ServiceNow platform. This role involves collaborating with sales teams to design and demonstrate customized solutions, conducting proof-of-concept testing, and acting as a subjec...

## Job description

About RapDev:

RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them.

On the ServiceNow side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their ServiceNow into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment.

About the Job:

RapDev is seeking a highly skilled pre-sales Solutions Engineer to join our ServiceNow Sales team. In this role, you will be responsible for providing technical expertise and guidance to customers and prospects, helping them understand and utilize the full range of RapDev’s services to maximize the value of their ServiceNow platform. You will work closely with the sales team, customers, and technical staff to propose, design and demonstrate solutions that meet each customer's unique needs, using a deep understanding of out-of-the-box behaviors and of customizations to drive maximum value.

What You'll Do:

- Collaborate with the sales team to identify and qualify new opportunities and develop a deep understanding of customer needs
- Conduct in-depth technical presentations and demonstrate unique expertise in achieving the value of ServiceNow’s solutions in production and at scale
- Design and propose customized solutions that leverage ServiceNow’s products and RapDev services to meet customer needs
- Lead technical discussions with customers and prospects, answering questions and providing guidance on technical features, functionality, and integration
- Conduct hands-on proof of concept testing and product evaluations to demonstrate the value of ServiceNow's solutions
- Develop technical content and collateral to support sales and marketing initiatives
- Act as a subject matter expert on ServiceNow’s solutions and stay up-to-date on industry trends and competitive offerings
- Continuously learn and improve technical knowledge of ServiceNow and supporting technologies
- Work collaboratively with the sales, marketing, and engineering teams to ensure successful customer outcomes

Who You Are:

- 5+ years of experience in a pre-sales or a similar technical sales role, preferably in the software industry
- Hands-on experience with ServiceNow solutions and a strong understanding of use cases and value propositions
- Knowledge of, or willingness and ability to develop knowledge of, ServiceNow ITSM, ITOM, ITAM, SecOps, and core platform capabilities (CMDB, Integration Hub, Automation Hub, etc.)
- Technical capabilities in areas such as Cloud Engineering/SRE, Application and Infrastructure configuration and maintenance, Application Development/SDLC
- Excellent presentation and communication skills, with the ability to convey technical concepts to a non-technical audience
- Strong problem-solving skills and the ability to think creatively to develop customized solutions
- Ability to work independently and manage multiple projects and priorities
- Strong collaboration and team-oriented mindset
- Commitment to ongoing learning and professional development

Compensation:

- Base Salary: $130,000-$180,000 annually, depending on experience, plus uncapped commission potential

Benefits:

- 100% Employee Healthcare Coverage (Medical, Dental & Vision)
- Retirement Plan (5% 401k Match, IRA)
- Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Hybrid Work Opportunities
- Fitness & Commuter Subsidies available
- Equity
- Relocation Assistance
- SL & LT Disability

RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

## About RapDev

## Company Overview
- **One-liner**: RapDev is a U.S.-based engineering consulting firm that specializes in Datadog and ServiceNow implementations, helping Fortune 500 companies accelerate AI-driven service operations and observability.
- **Entity Type**: Private (Bootstrapped/Profitable — no public funding rounds disclosed)
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: IT Consulting & Systems Integration (Observability, AIOps, Service Management)
- **Target customers**: Fortune 500 and large enterprises in highly regulated industries (B2B, Enterprise)
- **Mission or purpose statement**: To help organizations achieve their AI-driven service operations goals faster through expert Datadog and ServiceNow implementations, automation, and built-in security.

## Products & Services
- **Datadog Implementation & Consulting**: Premier Datadog Partner — engineering observability that drives measurable business impact, including faster incident response, reduced monitoring overhead, and optimized costs.
- **ServiceNow Implementation & Consulting**: Elite ServiceNow Partner — transforming ServiceNow into an AI-driven platform for ITx suite implementations, automating workflows and scaling operations.
- **AI-Driven Workflows & Automation**: Building production-grade AI agents and automated workflows to improve service availability and deployment velocity.
- **Knowledge Transfer & Training**: Hands-on knowledge transfers and guided implementations to ensure customers can operate independently post-deployment.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual savings optimized for clients — $1.3M to $1.8M per engagement; 81% reduction in deployment time; 61% reduction in monitoring overhead; 45% faster average incident response time [rapdev.io](https://www.rapdev.io/)
- **Notable Investors/Partners**: Datadog (Premier Partner), ServiceNow (Elite Partner). Trusted by Fortune 500 companies in highly regulated industries.
- **Growth Signals**: 136 Datadog certifications, 68 product line certifications, 600+ implementations, 110 AI agents discovered, 4.7 CSAT score. Headcount growing with multiple open positions across the US and UK [rapdev.io](https://www.rapdev.io/company/careers)

## Competitive Advantages
- **Dual Elite/Premier Partner Status**: One of the few firms holding both Datadog Premier Partner and ServiceNow Elite Partner designations, enabling deep cross-platform expertise.
- **Engineering-First Approach**: All consultants are U.S.-based engineers with deep CI/CD expertise, modern software practices, and a commitment to open-source contributions.
- **Proven ROI**: Quantifiable outcomes — 98% increase in code release velocity, $1.3M+ annual savings, 81% reduction in deployment time.
- **Customer-Centric Transparency**: No over-promising; tailored solutions for each client’s unique environment with clear communication and achievable deadlines.

## Strategic Focus
- **AI-Driven Service Operations**: Scaling AI agents and automated workflows to further reduce incident response times and improve service availability.
- **Expanding ServiceNow ITx Suite**: Deepening expertise in ServiceNow’s full ITx suite to drive business outcomes for enterprise clients.
- **Geographic Growth**: Actively hiring in the UK and Hawaii, indicating expansion beyond Boston headquarters.
- **Talent Acquisition**: Growing the engineering team to meet demand from Fortune 500 clients.

## Why Work Here
- **Culture**: Engineering-first, no-frills approach with a focus on ownership, collaboration, and knowledge transfer. Voted a “Best Place to Work” multiple times [rapdev.io](https://www.rapdev.io/company/careers).
- **Remote/Hybrid Policy**: Fully remote positions available, with hybrid opportunities in Boston. Relocation assistance offered for those moving to Boston [rapdev.io](https://www.rapdev.io/company/careers).
- **Benefits**: 100% medical, dental, and vision coverage; 401k with 5% match (fully vested from day one); unlimited PTO; equity for all employees; fitness reimbursement; commuter benefits; generous parental leave; short/long-term disability coverage; free lunch and snacks (Boston office) [rapdev.io](https://www.rapdev.io/company/careers).
- **Training & Development**: Ongoing learning opportunities, professional development resources, and team-led training sessions to expand skills.
- **Team Vibe**: Fast-paced but not at the expense of quality work; competitive poker game nights; strong emphasis on work/life balance.

## Sources
1. [rapdev.io](https://www.rapdev.io/)
2. [rapdev.io - About Us](https://www.rapdev.io/company/about-rapdev)
3. [rapdev.io - Careers](https://www.rapdev.io/company/careers)
4. [jobs.ashbyhq.com - RapDev](https://jobs.ashbyhq.com/rapdev)
5. [LinkedIn - RapDev](https://www.linkedin.com/company/rapdevio)

## Other roles at RapDev

- [ServiceNow Engineering Intern](https://feeny.ai/job/servicenow-engineering-intern-rapdev-boston-wpbh6756kcf5) — Boston, MA
- [ServiceNow Tech Lead](https://feeny.ai/job/servicenow-tech-lead-rapdev-united-states-rf05rz9npqkd) — United States
- [Senior ServiceNow Engineer](https://feeny.ai/job/senior-servicenow-engineer-rapdev-united-states-d8zgg4kf89cw) — United States
- [Talent Pool](https://feeny.ai/job/talent-pool-rapdev-remote-vk4gebnynzdw)
- [Senior Solutions Engineer (Pre-Sales)](https://feeny.ai/job/senior-solutions-engineer-pre-sales-mimica-new-york-ewvw07str34w) — New York, NY