---
title: 'Senior Specialist, Provider Data Operations (US Healthcare Insurance) at Zocdoc'
canonical: 'https://feeny.ai/job/senior-specialist-provider-data-operations-us-healthcare-insurance-zocdoc-pune-gddezs24b9my'
type: 'job'
last_seen: '2026-09-16'
---

# Senior Specialist, Provider Data Operations (US Healthcare Insurance) at Zocdoc

- **Company:** Zocdoc
- **Location:** Pune, India
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/zocdoc/jobs/8170587

## Job description

## Our Mission

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.

We’re here to give power to the patient.

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

As an Insurance Senior Specialist, you will serve as the subject matter expert for Zocdoc's insurance taxonomy and related systems. You will own the policies, processes, and quality standards that ensure our insurance data is accurate, scalable, and aligned with product strategy. This role combines deep expertise in the U.S. health insurance landscape with strong analytical thinking to improve the patient search experience and strengthen the integrity of our insurance database.

You will partner closely with Product, Operations, and Engineering teams to define insurance policies, monitor database health, and drive continuous improvements. Your work will directly influence how patients find in-network care by ensuring that our insurance taxonomies, carrier and plan coverage, and provider matching systems remain accurate, scalable, and responsive to changes in the healthcare market.

A Day in the Life of a Product Operations Specialist:

- Define Insurance Policies & Standards: Own the policies governing insurance carriers and plans across the Zocdoc marketplace. Define and maintain rules for adding, modifying, and removing insurance carriers and plans, as well as thresholds for performance-based retention or removal.
- Monitor Insurance Market Trends: Stay informed about developments in the U.S. health insurance landscape, including new carrier launches, plan introductions, mergers, and regulatory changes. Evaluate their impact on Zocdoc's insurance database and recommend proactive updates.
- Drive Cross-functional Strategy: Partner with Product, Engineering, Operations, and Data & Analytics teams to ensure insurance taxonomies support product strategy and accurate patient search experiences. Translate complex insurance policies into clear product requirements, data models, business rules, and acceptance criteria. Advise senior Product and Engineering leaders on recommendations and tradeoffs, influence roadmap priorities, and shape taxonomy architecture, validation logic, tooling, and system controls. Define reporting and monitor performance, while leading incident reviews and escalations involving inaccurate insurance availability or provider matching to identify root causes and mitigate future risk.
- Own Insurance Database Health: Define, monitor, and report on key insurance database health metrics. Conduct regular reviews with Product, Operations, and Data partners to identify trends, prioritize improvements, and maintain high data quality.
- Improve Processes & Quality: Identify systemic issues affecting insurance data quality and lead continuous improvement initiatives. Refine policies and operational processes to improve efficiency, reduce manual effort, and increase accuracy across workflows.
- Perform Quality Assurance & Expert Reviews: Act as the organization's expert on U.S. health insurance, review and validate outputs from operational teams for new insurance plan additions and complex taxonomy decisions. Serve as the final escalation point for policy interpretation and insurance-related quality questions.

Skills & Qualifications:

- Bachelor's degree from a reputed institution with a strong academic record.
- 5+ years of experience in the U.S. healthcare industry, with deep expertise in Insurance Payor Management, Payor Analytics, Database
- Management or related functions at payor or plan level.
- Strong understanding of U.S. commercial insurance plans, carriers, provider networks.
- Strong analytical mindset with experience using metrics and data to drive strategic decisions and operational improvements.
- Experience partnering cross-functionally with Product, Operations, Analytics, and Engineering teams to deliver scalable solutions.
- Excellent problem-solving skills with the ability to balance strategic thinking and operational execution.
- Excellent verbal and written communication skills in English.
- Strong attention to detail and ability to influence stakeholders across functions.
- Experience with SQL, Excel, Google Sheets, Looker or other analytical tools is a must.
- Familiarity and proven usage of AI-driven tools and workflow automation is a must.

## Benefits

- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare/creche facility for kids
- The chance to create a better healthcare experience for millions of patients!
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave (over 5 years)
- Annual sponsored health check-ups
- Zocdoc is certified as a Great Place to Work 2025-2026

## About us

Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our[six core values](https://www.zocdoc.com/about/careers-list/). Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

[Job Applicant Privacy Notice](https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf)

## About Zocdoc

## Company Overview
- **One-liner**: Zocdoc is a healthcare access infrastructure company that connects patients to care by powering seamless scheduling across multiple platforms.
- **Entity Type**: Private
- **Headquarters**: New York, NY, United States
- **Founded**: 2007
- **Founders**: Oliver Kharraz, MD (CEO), Nick Ganju

## Core Business
- **Primary industry**: Healthcare Technology (HealthTech)
- **Target customers**: B2B (providers, health systems) and B2C (patients)
- **Mission or purpose statement**: "To give power to the patient" by making healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. [zocdoc.com](https://www.zocdoc.com/about/)

## Products & Services
- **Zocdoc Platform (Patient-Facing)**: A marketplace and scheduling tool that allows millions of patients each month to find in-network providers, book appointments online, read verified patient reviews, get reminders, and complete paperwork digitally. [zocdoc.com](https://www.zocdoc.com/about/)
- **Zocdoc for Providers**: A practice growth and patient acquisition platform that helps doctors easily reach patients they want to serve, manage scheduling, and fill their practices without needing to become digital marketers. [zocdoc.com](https://www.zocdoc.com/about/)
- **Healthcare Access Infrastructure**: A backend system that powers scheduling across online search, insurance directories, provider websites, phone lines, and AI platforms, integrating with EHRs and PMS systems. [builtin.com](https://builtin.com/articles/what-its-work-zocdoc-mission-driven-culture-career-growth-and-patient-impact)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company)
- **Key Metric**: Total Funding — Zocdoc has raised significant venture capital over its history (notable rounds include a $150M Series D in 2015 and a $75M round in 2021), though exact current total is not publicly updated.
- **Notable Investors/Partners**: Not explicitly listed in provided sources, but historically includes prominent healthcare and tech VCs.
- **Growth Signals**: 900 total employees; 42 open job postings across 3 main locations (New York, Pune, Remote); typical patient appointments happen within 24 to 72 hours; millions of patients use the platform monthly. [builtin.com](https://builtin.com/company/zocdoc/faq/workplace-perception)

## Competitive Advantages
- **Market Position**: Nearly two decades of experience unifying healthcare's fragmentation, uniquely positioned to power access across insurance plans, EHRs, PMS systems, specialties, and visit types. [builtin.com](https://builtin.com/articles/what-its-work-zocdoc-mission-driven-culture-career-growth-and-patient-impact)
- **Network Effects**: A two-sided marketplace connecting millions of patients with providers, creating a strong data and network moat.
- **Integration Depth**: Connects scheduling across online search, insurance directories, provider websites, phone lines, and AI platforms, making it a critical infrastructure layer.

## Strategic Focus
- **Current priorities**: Building a "home for healthcare" — a comprehensive platform where patients can see full medical history, interact with their care team, and access cost and quality information. [zocdoc.com](https://www.zocdoc.com/about/)
- **Growth direction**: Expanding access infrastructure across more channels (AI platforms, search, insurance directories) and deepening integration with provider systems to drive patient growth.

## Why Work Here
- **Culture**: Mission-driven with a focus on "giving power to the patient." Values include "Adaptable, not Comfortable," "Learners before Masters," "Progress before Perfection," "Patients First," and "Together, not Alone." [zocdoc.com](https://www.zocdoc.com/about/careers-list/)
- **Work Policy**: Hybrid workspace. The NYC office is accessible five days a week, but working in-office is completely voluntary — everyone is invited, nobody is required. [builtinnyc.com](https://www.builtinnyc.com/company/zocdoc)
- **Perks**: 100% paid employee health benefit options, employer-funded 401(k) match, corporate wellness programs (Headspace, Peloton), cell phone reimbursement, vacation and parental leave packages, lunch and snacks in-office. [zocdoc.com](https://www.zocdoc.com/about/careers-list/)
- **Engineering Culture**: Emphasizes collaboration, agility, and continuous learning. Values include "Learners before Masters" and "Progress before Perfection." [zocdoc.com](https://www.zocdoc.com/about/careers-list/)
- **Team Size**: ~900 total employees with active hiring in Engineering, Sales, Marketing, Data & Analytics, Customer Success, Design, Product, AI/ML, Finance, and more. [builtinnyc.com](https://www.builtinnyc.com/company/zocdoc)

## Sources
1. [Zocdoc About Page](https://www.zocdoc.com/about/)
2. [Zocdoc Careers Page](https://www.zocdoc.com/about/careers-list/)
3. [Built In - What It's Like to Work at Zocdoc](https://builtin.com/articles/what-its-work-zocdoc-mission-driven-culture-career-growth-and-patient-impact)
4. [Built In NYC - Zocdoc Office Profile](https://www.builtinnyc.com/company/zocdoc)
5. [Built In - Zocdoc Workplace Perception](https://builtin.com/company/zocdoc/faq/workplace-perception)

## Other roles at Zocdoc

- [Account Executive, Large Provider Groups](https://feeny.ai/job/account-executive-large-provider-groups-zocdoc-new-york-rz7yw6khtv8d) — New York, NY
- [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-zocdoc-united-states-nws0tykwmw1q) — United States
- [Senior Administrator, Financial Systems & Automation (NetSuite)](https://feeny.ai/job/senior-administrator-financial-systems-automation-netsuite-zocdoc-pune-nznjn6f937ya) — Pune, India
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-zocdoc-pune-xwpfpttd97cs) — Pune, India
- [Provider Data Operations Associate](https://feeny.ai/job/provider-data-operations-associate-zocdoc-pune-89615wevn4qt) — Pune, India
- [Staff Product Manager, Marketplace Verticals](https://feeny.ai/job/staff-product-manager-marketplace-verticals-zocdoc-new-york-spezw4bcetw4) — New York, NY
- [Enterprise Support Associate](https://feeny.ai/job/enterprise-support-associate-zocdoc-pune-m1jw415btwbc) — Pune, India
- [Specialist, Customer Experience](https://feeny.ai/job/specialist-customer-experience-zocdoc-united-states-x46gcapfwc0s) — United States
- [Customer Success Manager, SMB](https://feeny.ai/job/customer-success-manager-smb-zocdoc-new-york-ynsaygq5bxp5) — New York, NY
- [Principal UX Researcher](https://feeny.ai/job/principal-ux-researcher-zocdoc-new-york-qbgkdjcyq8mx) — New York, NY