--- title: 'Senior Specialist, Technical Account Manager at Checkout.com' canonical: 'https://feeny.ai/job/senior-specialist-technical-account-manager-checkout-com-london-7qv5a0g8j185' type: 'job' last_seen: '2026-11-09' --- # Senior Specialist, Technical Account Manager at Checkout.com - **Company:** [Checkout.com](https://feeny.ai/companies/checkout-com) - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-29 - **Last confirmed live:** 2026-11-09 - **Apply:** https://jobs.ashbyhq.com/checkout.com/ce9930ea-a585-42c9-886c-4de0df3c5cdc ## Job description Company Description We’rehttp://checkout.com[Checkout.com](http://Checkout.com). You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. As a Technical Account Manager (TAM) at [Checkout.com](http://Checkout.com), you will manage a portfolio drawn from our largest and most strategic enterprise merchants. TAM coverage is reserved for a select group of accounts, and you will work on them alongside our Account Management (AM) team. You will be responsible for the technical relationship, and together with the AM you will grow and maintain every account in the portfolio. You do that by unlocking the technical elements, removing friction from our technical products and, most importantly, making sure each customer has the best possible payment performance and technical health, so the commercial relationship can grow. What you'll be doing: - Customer Partnership: Be the primary technical point of contact for the merchants in your portfolio. Build trusted relationships with their technical and product teams and run the technical part of quarterly business reviews, while the AM owns the commercial relationship and pricing. - Payment Performance: Monitor acceptance rates, decline patterns and authentication results across your portfolio, find what is costing merchants approvals and fix it. - Technical Consultancy: Root-cause decline spikes, integration errors and configuration problems using log monitoring and data querying tools, and see them through to resolution. Collaborate with issuers, card schemes and our internal teams that manage those relationships to resolve systemic issues. - Product Adoption: Lead the rollout of new products, payment methods and technical migrations as merchants expand with [Checkout.com](http://Checkout.com). - Account Growth: Spot growth opportunities in your merchants' roadmaps and collaborate with the AM on the best way to position new products and solutions. Strengthen upsell conversations with demos, workshops and technical training on new features. - Cross-functional Collaboration: Work with many teams across [Checkout.com](http://Checkout.com), including Product and Engineering, to translate merchant requirements into clear action items that deliver better outcomes for the customer, such as improved payment performance. ## Qualifications - 3 years of experience in a customer-facing technical role, managing internal and external stakeholders up to senior level. - Strong problem-solving skills, with the ability to investigate complex and unfamiliar technical issues independently and drive them to resolution. - Comfortable with core technical concepts, such as APIs and how front-end and back-end systems work together, and able to explain them clearly when advising merchants. - Strong data literacy, with the ability to use query tools and AI to analyse data, extract insights and turn them into improvements. - Experience with data querying and logging tools such as Datadog and BigQuery. - Comfortable using AI tools and agents in your day-to-day work to investigate issues faster, automate repetitive tasks and scale your impact. - Excellent communication skills, with the ability to engage both technical and non-technical stakeholders. - Willingness to travel occasionally to client sites as required. - Experience in payments or SaaS (software as a service) is a plus. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at [Checkout.com](http://Checkout.com) We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our[Careers Page](https://www.checkout.com/careers) to learn more about our culture, open roles, and what drives us. For a closer look at daily life at [Checkout.com](http://Checkout.com), follow us on [LinkedIn](https://www.linkedin.com/company/checkout/life/) and [Instagram](https://www.instagram.com/checkout_com/) ## About Checkout.com ## Company Overview - **One-liner**: Checkout.com is a global, high-performance payment platform that enables enterprises to accept payments, move money, and optimize revenue through a modular, AI-powered suite of services. - **Entity Type**: Private (Series D, last funding round Jan 2022) - **Headquarters**: London, England, United Kingdom - **Founded**: 2012 - **Founders**: Guillaume Pousaz ## Core Business - **Primary industry**: Payments / FinTech (online payment processing, acquiring, fraud management, money movement) - **Target customers**: B2B – primarily enterprise merchants and high-growth digital businesses (e.g., e-commerce, travel, food delivery, marketplaces) - **Mission or purpose**: To turn payments into a powerful revenue driver for businesses by obsessing over every basis point of performance. ## Products & Services - **Connect**: Accept payments online via a single API, supporting 150+ currencies and local acquiring in 50+ countries. - **Move**: Simplify global money movement, including payouts, refunds, and supplier payments (e.g., via Visa Direct). - **Boost** (Intelligent Acceptance): AI-powered engine that optimizes payment routing and retries to increase conversion rates. - **Protect**: Fraud detection, authentication, identity verification, and chargeback management tools. - **Manage**: Centralized dashboard for monitoring payments, balances, and analytics across all geographies. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company; last Series D raised $1B at a reported valuation of $40B in Jan 2022 per news, but this is not confirmed in search results – treat as unconfirmed) - **Key Metric**: Processed $300B in total ecommerce payment volume in 2025 for enterprise merchants (source: checkout.com homepage); total funding raised: $1.8B (Crunchbase) - **Notable Investors/Partners**: Franklin Templeton, Ribbit Capital (among 14 investors per Crunchbase); partner with Visa Direct; named a Leader in The Forrester Wave™: Merchant Payment Providers, Q1 2026 - **Growth Signals**: 19 offices worldwide; 1,000–5,000 employees; serves category-defining businesses (e.g., Klarna, Grab, The Trade Desk, etc. as shown in case studies); AI-powered Intelligent Acceptance delivering 4–6% uplift in acceptance rates for clients. ## Competitive Advantages - **Proprietary technology**: Cloud-native, self-healing infrastructure with high uptime and local acquiring in 50+ countries. - **AI-first optimization**: Intelligent Acceptance engine uses network data and machine learning to maximize conversions. - **Modular platform**: Products work standalone or together, allowing merchants to customize their payment stack. - **Enterprise scale**: Proven ability to handle billions in volume for global merchants. - **Single platform for issuing and acquiring**: Recently unified issuing and acquiring to improve liquidity and control for travel and other verticals. ## Strategic Focus - **AI acceleration**: Going all-in on AI across products and internal operations (see blog “How we’re using AI to accelerate our velocity”). - **Agentic commerce**: Preparing for AI-driven shopping agents by developing merchant-controlled checkout models and chargeback strategies. - **Expanding money movement**: Enhancing payout capabilities (e.g., Visa Direct partnership) and virtual card issuing. - **Global reach**: Continuing to add local acquiring markets and payment methods. ## Why Work Here - **Culture**: High-performance, ownership-driven environment with values like “Athlete Mindset”, “Never Give Up”, “Talk Straight”, and “One Team”. Emphasis on continuous improvement, data-driven decisions, and speed. - **Hybrid policy**: Required in-office Tuesday, Wednesday, Thursday (as of Aug 2025). Also offers “Work from Anywhere” options and flexibility. - **Diversity & belonging**: Nine employee-led communities (Ability+, Arab, Asian, Black, Jewish, Latine, Parents, Pride, Women). Committed to inclusive hiring and accessibility. - **Benefits**: Comprehensive health and wellbeing cover, family-forming support, high-quality food in offices, volunteering days, sustainable pace with time away, and choice/control over rewards. - **Growth**: Fast-paced environment with early ownership, global opportunities, and a focus on learning (continuous development resources). - **Hiring process**: Four stages – recruiter screen, first interview, task/challenge, final interview. Typically 4–6 weeks. Feedback provided after each stage. ## Sources 1. [checkout.com](https://www.checkout.com/?ref_type=adv) 2. [checkout.com/life-at-checkout](http://www.checkout.com/life-at-checkout) 3. [checkout.com/jobs](https://www.checkout.com/jobs) 4. [checkout.com/careers](https://www.checkout.com/careers) 5. [crunchbase.com](https://www.crunchbase.com/organization/checkout-com) ## Other roles at Checkout.com - [2027 Talent Operations Graduate Programme](https://feeny.ai/job/2027-talent-operations-graduate-programme-checkout-com-london-74sttqbe91yr) — London, United Kingdom - [Sr Manager, Account Based Marketing (NORAM)](https://feeny.ai/job/sr-manager-account-based-marketing-noram-checkout-com-new-york-m9h2bc6mkw2b) — New York, NY - [Senior Manager, Financial Crime Compliance (MLRO)（12-month fixed-term）](https://feeny.ai/job/senior-manager-financial-crime-compliance-mlro-12-month-fixed-term-checkout-com-q844y4zhj2rs) — Sydney, Australia - [Coordinator, Talent Operations](https://feeny.ai/job/coordinator-talent-operations-checkout-com-ebene-3aqd9tpgynhn) — Ebene, Mauritius - [Manager, Procurement Operations & Transformation](https://feeny.ai/job/manager-procurement-operations-transformation-checkout-com-london-6a8bpxzcxmx9) — London, United Kingdom - [Senior Analyst , Third Party Risk Management](https://feeny.ai/job/senior-analyst-third-party-risk-management-checkout-com-ebene-d1s26gm0p96d) — Ebene, Mauritius - [Senior Specialist, Regional Marketing - MENA (6 month contract)](https://feeny.ai/job/senior-specialist-regional-marketing-mena-6-month-contract-checkout-com-dubai-8jfxgjh83xp3) — Dubai, United Arab Emirates - [Senior Associate, Third Party Risk Management](https://feeny.ai/job/senior-associate-third-party-risk-management-checkout-com-ebene-e8xabdw5rj2e) — Ebene, Mauritius - [Strategic Enterprise Account Executives](https://feeny.ai/job/strategic-enterprise-account-executives-checkout-com-san-francisco-as10g18ba81z) — San Francisco, CA - [2027 Finance Degree Apprenticeship](https://feeny.ai/job/2027-finance-degree-apprenticeship-checkout-com-london-0c1g9qbmst6q) — London, United Kingdom