---
title: 'Senior SRE Engineer at Encora'
canonical: 'https://feeny.ai/job/senior-sre-engineer-encora-united-states-f1psb9frvd4b'
type: 'job'
last_seen: '2026-09-08'
---

# Senior SRE Engineer at Encora

- **Company:** Encora
- **Location:** United States
- **Posted:** 2026-07-21
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/encora10/jobs/5191076007

## Job description

Application Support Engineer (Site Reliability Engineer)

Location: USA Job Type: Full-Time, no visa sponsorship available

Coforge is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.

## What You'll Do

As an Application Support Engineer, you will:

- Be part of a global production operations team responsible supporting external facing web applications.
- Manage incidents, perform root cause analysis, and implement preventative solutions.
- Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
- Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.

## Key Responsibilities

- Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
- Monitor and troubleshoot issues using observability tools like Splunk.
- Create, document, and iterate application monitoring including alerts and synthetic tests
- Investigate and expand functionality in Splunk to enable Splunk AI solutions.
- Create dashboards and capture metrics to improve visibility and performance.
- Respond proactively to system alerts and customer complaints.
- Apply industry best practices to support processes.
- Participate in a planned on-call rotation.

## Qualifications

- 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
- Proficiency with observability tools (OpenTelemetry, Splunk Cloud/Observatility Cloud, AppDynamics, Grafana, Datadog. Splunk preferred).
- Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc)
- Familiarity with AWS and/or Kubernetes architecture.
- Strong ability to analyze logs and code to resolve Tier 2 issues.
- Experience in application-focused support engineering or SRE roles.
- Excellent written and verbal communication skills.
- Background in DevOps and scripting (Python preferred).
- Familiarity with ITIL practices, incident management, and documentation.
- Experience with disaster recovery, business continuity, and ServiceNow dashboards.
- Comfortable working in Linux environments and shell scripting.

## Preferred Qualifications

- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- Consulting experience and Agile methodology background.
- Proven ability to lead small to medium-sized teams.
- Certifications: ITIL Foundation, AWS, Azure, or GCP.
- Experience with Mulesoft, Postman, and API testing support.
- Experience writing complex SPL (Splunk Search Processing Language) queries for alerting/dashboarding.
- Experience with Application Performance Monitoring (APM) and Real User Monitoring (RUM)
- Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).

## What We Value

- A proactive, "Can Do" attitude.
- Self-driven and autonomous work style.
- Strong communication across internal and external teams.
- Passion for operational excellence and continuous improvement.
- Commitment to compliance and industry best practices.

## About Encora

## Core Business
- Primary industry: IT Services and IT Consulting; digital product engineering; AI and cloud services
- Target customers: B2B, enterprise, digital-native organizations, and large corporations seeking modernization and innovation acceleration
- Mission: To deliver innovation acceleration and industry contextual modernization to clients through AI-first design, orchestration, and engineering services
- Vision: To power a world where every enterprise is endlessly composable, driven by digital workers, infinite scalability, and the freedom to innovate without limits

## Products & Services
- **Encora AIVA™**: An orchestration platform for AI-native engineering, enabling composable enterprise systems that sense change and reconfigure in real time.
- **Software Engineering Services**: Full-stack development, cloud migration, data engineering, AI/ML solutions, and product engineering across industries (fintech, healthcare, retail, etc.).
- **Nearshore Delivery Model**: Global delivery centers in the Americas, Europe, India, and Southeast Asia, providing nearshore agility with global scale.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by Coforge; acquisition terms not publicly detailed)
- **Key Metric**: Annual Revenue: USD $630 million (latest); Total Funding: USD $215 million across 3 rounds
- **Notable Investors/Partners**: Warburg Pincus (lead investor in $200M PE round in 2019); Coforge Limited (parent company post-acquisition)
- **Growth Signals**:
  - Acquired by Coforge (April 2026) – financial consolidation from May 1, 2026, with a 20–25% G&A reduction target
  - Workforce of ~6,191 employees (down 0.4% YoY) operating in 42 countries
  - Active job postings: 349 (+53.1% YoY)
  - Recognized as “Best Companies to Work For” in India (2025), top 4 among multinationals in Brazil, and top 10 in Peru

## Competitive Advantages
- **Global Nearshore Scale**: 9,500+ engineers, designers, and domain experts across 42 countries, offering cost-effective, time-zone-aligned delivery.
- **AI-First Engineering**: Proprietary Encora AIVA™ platform for orchestrating AI-native solutions, differentiating from traditional IT services firms.
- **Deep Industry Expertise**: Hyperspecialized in cloud, data, and AI with a track record of serving digital-native clients and large enterprises.
- **Acquisition Backing**: Integration into Coforge provides access to larger client programs and expanded career pathways.

## Strategic Focus
- **Post-Acquisition Integration**: Seamlessly merging with Coforge while maintaining Encora’s brand and delivery capabilities. Near-term priorities include org restructuring, process alignment, and cost synergy realization.
- **AI-Native Services**: Doubling down on AI agents, trusted AI governance, and outcome-led engineering to move clients beyond experimentation.
- **Talent Development**: Expanding learning & development programs (AWS, Azure, Snowflake, GCP, Databricks certifications) and internal mobility to retain top engineers.

## Why Work Here
- **Culture & Recognition**: Certified “Great Place to Work” in multiple regions; recognized by Comparably for Career Growth, Best Engineering Team, Best Company for Diversity, and Company Happiness.
- **Remote/Hybrid Policy**: Flexible work-from-home scheme; remote workers in Mexico receive a monthly allowance of MXN 700 for internet/electricity, plus desk and chair after 3 months. No dress code, pet-friendly environment.
- **Perks & Benefits** (varies by location):
  - Top-of-the-line MacBook Pro
  - Unlimited book budget and training/certification support
  - Private health insurance (including family) with dental and life insurance
  - 12 days paid vacation from day one (Mexico), 5 days PTO, 30 days aguinaldo (mandatory annual bonus)
  - Psychotherapy support (12 sessions covered fully)
  - Savings fund, grocery vouchers, and snack stations in select offices
- **Considerations**: Compensation inconsistency across geographies and accounts; project-dependent stability; change fatigue from post-acquisition integration. Candidates should confirm review cycles, salary bands, and account assignment during interviews.

## Sources
1. [wellfound.com](https://www.encora.com/?avantica-is-now-encora) – Encora company profile (revenue, funding, employees)
2. [linkedin.com](https://www.linkedin.com/company/encorainc) – Encora LinkedIn page (followers, recent departures, locations)
3. [builtin.com](https://builtin.com/company/encora/faq/workplace-perception) – Workplace perception analysis (post-acquisition integration, compensation, culture)
4. [assets.ctfassets.net](https://assets.ctfassets.net/yon5rraf34cy/4MbvOWuHfRCr3sdTTjxiKn/0c58eaca56fffcd235e68110fcc2664e/FAQ_Encora_Inc_-_Mexico.pdf) – Encora Mexico FAQ (benefits, remote work, leave policies)
5. [careers.encora.com](https://careers.encora.com/why-encora) – Encora careers page (values, mission, recognition)

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