---
title: 'Senior SRE Engineer - Security at Gorgias'
canonical: 'https://feeny.ai/job/senior-sre-engineer-security-gorgias-paris-sy6kbgbnce9z'
type: 'job'
last_seen: '2026-09-15'
---

# Senior SRE Engineer - Security at Gorgias

- **Company:** Gorgias
- **Location:** Paris, France
- **Employment:** full-time
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/gorgias/a3d44fe3-ccbc-49f4-bd48-b0ccb81bbc2b

## Job description

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on:

- Quality: conversations that feel authentic and on-brand.
- Experience: effortless shopping from chat to checkout.
- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real.

## About the role

As a Gorgias Platform Security Engineer, you will contribute to our security program, working directly with our SRE team and engineering leadership

You will implement and manage essential security tools and processes, with a particular focus on ensuring resilience against potential external threats and attacks.

This role will be critical in setting up proactive security measures and responding to incidents, making a tangible impact on Gorgias’ ability to meet enterprise-grade security standards.

## What you will do

Platform & cloud security

- Own cloud and Kubernetes security — IAM, RBAC, network policies, workload identity, and GKE hardening across 10+ global clusters
- Design secure-by-default platforms — build guardrails and policy enforcement (OPA, Kyverno, or similar) that guide teams without blocking them
- Harden CI/CD and IaC pipelines — secure GitHub Actions, ArgoCD, and Terraform workflows end-to-end
- Lead secrets management — design and implement decoupled secrets architecture so credentials never live in deploys or repos
- Strengthen networking fundamentals — VPC design, peering, cross-cloud connectivity, and zero-trust segmentation

Detection & response

- Build security-focused logging and monitoring — design the observability layer that actually catches threats, not just collects noise
- Implement runtime detection — IDS, file integrity monitoring, and behavioral anomaly detection across GKE workloads
- Develop incident response playbooks — practical, tested runbooks for common incident types; own the response process end-to-end
- Manage and evolve the SIEM — drive meaningful signal-to-noise improvements and build automated mitigation where it matters

Auth & identity

- Design and enforce strong auth standards across internal tools, APIs, and customer-facing surfaces
- Audit and mature privileged access management — ensure least-privilege is real, not theoretical

Compliance & enterprise enablement

- Own the ongoing health of SOC 2 Type II — keep controls tight between audits, not just before them
- Drive the next compliance milestones — ISO 27001 and data protection (PII, GDPR) as we expand enterprise and global reach

About you:

- 5+ years in infrastructure security, cloud security, or security engineering — ideally in a high-growth SaaS environment
- Deep GCP and Kubernetes expertise — GKE, workload identity, network policies, RBAC; you know where the bodies are buried
- Strong networking fundamentals — VPC design, peering, firewall architecture, zero-trust networking
- Hands-on CI/CD and IaC hardening — GitHub Actions, ArgoCD, Terraform security patterns
- Auth expertise — OAuth 2.0, OIDC, SAML; you can design and audit identity flows, not just enable SSO
- Policy-as-code experience — OPA, Kyverno, or equivalent; guardrails at the platform layer
- Detection and response background — SIEM, IDS, runtime security tools, and experience writing real runbooks
- Compliance experience — SOC 2 (Type II preferred), ISO 27001, GDPR/PII data protection
- Scripting fluency — Python Go, Bash for automation, tooling, and incident response scripts
- Experience and enthusiasm in order to leverage AI agents for security workflows

## Our Stack

You’ll be working closely with our SRE team, a group of experienced engineers who are building and maintaining:

- Multi-TB Postgres clusters
- RabbitMQ and Redis with tens of thousands of operations per second
- 10+ full-featured GKE clusters globally with over 15k tenants
- A new stack of Kafka, Debezium, and Apache Flink
- Github Actions CI and ArgoCD for scalable deployment strategies
- Best practices around Kubernetes/Helm/Operators, SLIs/SLOs, Incident Management, Observability, Security, and Disaster Recovery

## Perks and Benefits

- 💰Competitive salary & equity (90th percentile worldwide, go check our public [salary calculator](https://docs.google.com/spreadsheets/d/1GZOLCKCLVTZrLvhKN_QFNE9QpBniFXtxvNITXuL5jz4/edit?gid=410032452#gid=410032452))
- 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
- 🤕 Paid sick leave
- 🧸 Paid parental leave (16 weeks)
- 💻 MacBook Pro
- 🍽️ Personal credit card to buy lunches (we use [Swile](https://www.swile.co/en-FR))
- 🏥 We provide private health insurance (we use GAN)
- 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
- 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our [Applicant Privacy Policy](https://www.gorgias.com/legal/applicant-privacy-policy).

Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

## About Gorgias

## Company Overview
- **One-liner**: Gorgias provides an AI-powered customer service platform specifically designed for ecommerce brands, unifying support channels and automating interactions to drive revenue.
- **Entity Type**: Private (Series C)
- **Headquarters**: Paris, France (with hubs in San Francisco, New York, Toronto, and Belgrade)
- **Founded**: 2015
- **Founders**: Alex Plugaru and Romain Lapeyre

## Core Business
- **Primary Industry**: Ecommerce Customer Service Software (Conversational AI/Helpdesk)
- **Target Customers**: B2B, primarily mid-market and enterprise ecommerce brands (Shopify merchants). They power over 16,400 merchants globally.
- **Mission**: Empower ecommerce brands to grow through AI-powered customer experience.

## Products & Services
- **Gorgias AI Agent + Helpdesk**: An omnichannel platform that unifies email, chat, SMS, WhatsApp, Instagram, and Facebook into a single inbox. The AI is pre-trained on ecommerce data and Shopify store information to automate up to 60% of support tickets (tier 1). It allows agents to perform actions like canceling orders, issuing discounts, or upselling directly within the conversation. It includes built-in analytics for revenue attribution.
- **Gorgias Integrations**: Deep, native integration with Shopify, plus connections to over 300 other tools including Klaviyo, Recharge, Yotpo, and others.

## Market Standing
- **Valuation/Funding**: Total funding of **$100M** (latest round was a $30M Series C in 2021).
- **Key Metric**: The company serves **16,400+ merchants** and claims to be the #1 rated helpdesk for ecommerce brands.
- **Notable Investors/Partners**: The company is a direct **OpenAI Partner** and is **Shopify-invested**.
- **Growth Signals**: The company has grown to **400+ team members** across global hubs. They serve renowned brands like **Steve Madden, Glossier, and BruMate**. They are a certified **B Corporation**.

## Competitive Advantages
- **Ecommerce-Native AI**: The AI is pre-trained on over 1 billion ecommerce conversations, giving it a deep understanding of Shopify data, customer intent, and common ecommerce scenarios from day one.
- **Deepest Integrations**: As a Shopify-invested company, their integration is native and does not require data syncing, providing full store context in every ticket.
- **Unified Platform**: Unlike competitors that bolt third-party AI onto a generic helpdesk, Gorgias’s AI and helpdesk are built as one system, allowing seamless context sharing between automation and human agents.
- **Revenue Focus**: The platform is designed to drive sales and measure the revenue generated by support interactions, not just resolve issues.

## Strategic Focus
- **AI-Powered Growth**: Continuing to leverage their OpenAI partnership to refine their AI agent for product recommendations, order management, and brand voice.
- **Deepening the Shopify Ecosystem**: Building features specifically for how Shopify brands operate, ensuring continuous innovation and platform stability, especially during peak seasons.
- **Expanding Revenue Attribution**: Helping brands see exactly how much revenue their support team generates.

## Why Work Here
- **Culture**: Values include "Always Put Our Customers First," "Be Honest, Direct, and Kind," "Strive for Excellence," and "Win as a Team." They emphasize transparency, with a transparent compensation calculator and clear career tracks.
- **Growth**: They offer a dedicated Learning & Development stipend, an "AI Academy" to teach the latest AI tech, and quarterly performance reviews focused on growth.
- **Work Policy**: Hybrid model with "awesome offices where we gather 2x per week." Hubs in Paris, San Francisco, New York, Toronto, and Belgrade.
- **Perks**: Market-leading base salaries, stock option plan for every role, pension matching, 5 vacation weeks, 12 remote days, parental leave top-up, sabbatical program after 4 years, monthly lunch stipend, and annual wellness stipend. Global department offsites every 12 months and a global company retreat every 18 months.

## Sources
1. [gorgias.com](https://www.gorgias.com/careers)
2. [gorgias.com](https://www.gorgias.com/)
3. [gorgias.com](https://www.gorgias.com/about-us)
4. [linkedin.com](https://www.linkedin.com/company/gorgias)
5. [pitchbook.com](https://pitchbook.com/profiles/company/113502-07)

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