--- title: 'Senior/Staff Software Engineer, Care Experience at Toast' canonical: 'https://feeny.ai/job/senior-staff-software-engineer-care-experience-toast-toronto-ky6czkwvdx4s' type: 'job' last_seen: '2026-09-08' --- # Senior/Staff Software Engineer, Care Experience at Toast - **Company:** Toast - **Location:** Toronto, Canada - **Compensation:** $125k–$175k - **Posted:** 2026-05-05 - **Last confirmed live:** 2026-09-08 - **Apply:** https://careers.toasttab.com/jobs?gh_jid=7888090 ## Job description About Toast: Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Are you bready* for a change? (Team Info) The Care Experience team builds the systems and tools Toast’s care agents rely on to support restaurants every day—the foundation behind every phone call, chat conversation, and support case. This work directly determines how quickly restaurants get back up and running. When agents have fast, reliable tools with the right context, they resolve issues in minutes. When they don’t, resolution slows—and every delay in fixing a payment issue, menu problem, or device failure costs restaurants real revenue. We’re rebuilding this experience from the ground up: migrating to a new omnichannel contact center platform and creating a true “single pane of glass” for agents. That means bringing together customer data, account context, device state, case history, and operational tools into one unified system—so agents can focus on solving problems, not piecing together information. As an engineer on this team, you’ll help define and build that foundation for how hundreds of care agents support tens of thousands of restaurants. You’ll drive the migration while also shaping what comes next—integrating backend systems, designing workflows, and continuously improving the experience based on how agents actually work. This work requires strong empathy for internal customers and a willingness to operate within real constraints. You’ll navigate complex integrations, vendor platform limitations, and real-time system dependencies—all while ensuring the system is reliable enough to support a high-throughput, always-on support organization. As a Senior Software Engineer, you’ll own projects end-to-end: building agent-facing features, improving system performance and reliability, and iterating based on real operational feedback. You’ll partner closely with product, care operations, and engineering teams to turn day-to-day support challenges into tools that measurably improve how support is delivered. If you’re motivated by building for internal customers, care about usability as much as system design, and want to see your work directly improve how teams operate at scale, this is a role with clear, tangible impact. ## About this roll* (Responsibilities) - Drive end-to-end development of care agent tooling—from design through production—owning the full lifecycle and iterating based on agent feedback and operational metrics. - Build and evolve integrations between the contact center platform and Toast’s backend systems, enabling real-time access to customer data, account state, device information, and case history. - Own the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environment. - Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve resolution speed and efficiency. - Make pragmatic technical decisions that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed—operating effectively within real-world constraints. - Contribute to technical design and architecture decisions, helping shape the foundation of Toast’s care tooling as the platform evolves and scales. - Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement. Do you have the right ingredients*? - 5+ years of software engineering experience, with a strong track record building and operating production systems using Java, Kotlin, or other object-oriented languages. - Proven ability to own complex systems or features end-to-end, from design through production and iteration. - Experience integrating with third-party platforms or vendor systems, including working within external constraints and evolving APIs. - Comfortable partnering closely with operations or internal teams to understand workflows and translate them into effective technical solutions. - Strong focus on reliability and operational excellence, with an understanding of how system performance impacts business outcomes. - Familiarity with modern AI-assisted development tools (e.g., Cursor, Claude, MCP servers). - Self-starter who takes ownership of problems, builds relationships across teams, and drives work forward even when requirements are evolving. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. This role is for a current vacancy. ## #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. Pay Range $125,000—$175,000 CAD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ## About Toast ## Company Overview - **One-liner**: Toast provides a cloud-based, all-in-one digital technology platform of SaaS and fintech solutions purpose-built for the restaurant and hospitality industry. - **Entity Type**: Public (ticker: TOST) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2012 - **Founders**: Not listed in provided sources ## Core Business - **Primary industry**: Restaurant technology / hospitality technology - **Target customers**: Restaurants of all sizes (independent, chain, enterprise), other hospitality businesses (B2B) - **Mission or purpose statement**: "To empower the restaurant community to delight guests, do what they love, and thrive." ## Products & Services - **Toast POS**: Cloud-based point-of-sale system for dine-in, takeout, delivery, catering, and retail operations. - **Toast Payments**: Integrated financial technology solutions for card processing, tipping, and payouts. - **Toast Digital Ordering & Delivery**: Online ordering platform, website integration, and third-party delivery management. - **Toast Marketing & Loyalty**: Tools for email/SMS marketing, guest loyalty programs, and gift cards. - **Toast Team Management**: Scheduling, payroll, and labor management features integrated with POS. - **Toast Operations**: Inventory management, vendor ordering, and back-of-house tools. ## Market Standing - **Valuation/Market Cap**: Not publicly available from provided sources - **Key Metric**: Headcount – over 5,000 employees globally (as of May 2026); 4,503 US-based employees (May 2026) - **Notable Investors/Partners**: Not listed in provided sources - **Growth Signals**: Expanded to 11 locations across US, Canada, Ireland, UK, India, Australia, and Taiwan; approximately 20% of open roles filled internally; hybrid work model with strong onboarding and development programs; ranked #62 on Fortune 100 Best Companies to Work For 2025 and multiple other Great Place to Work awards (Best Workplaces for Parents, Women, Millennials, Technology). ## Competitive Advantages - **Deep domain expertise**: Roughly two-thirds of employees have firsthand restaurant industry experience, giving unique insight into customer needs. - **Purpose-built platform**: All-in-one system connecting front and back of house, unlike generic POS or ERP solutions. - **Customer obsession**: Strong focus on understanding and earning customer trust, with 84% of employees rating the company a great place to work (compared to 57% at typical US firms). - **Data-informed innovation**: Dedicated teams researching "what's next" to stay ahead of restaurant industry trends. ## Strategic Focus - Continue empowering the restaurant community with data-informed solutions and cutting-edge technology. - Maintain and expand geographic presence while preserving hybrid work culture. - Invest in social impact through Toast.org, employee volunteer campaigns, and ESG initiatives. ## Why Work Here - **Culture**: Described as driven, collaborative, inclusive, and fun; 84% of employees say it's a great place to work (Great Place to Work certified). - **Work model**: Hybrid model with in-person collaboration supported by remote/office flexibility; 90-day onboarding program includes live sessions, social events, and online courses. - **Growth**: Professional development programs, peer and company recognition, and significant internal mobility (20% of roles filled internally). - **Perks**: Paid time off, mental health/well-being support, computer equipment provided, regular volunteer events via Toast.org. - **DEI**: Inclusive design, equitable practices, and diversity encouraged to reflect the diverse restaurant community. ## Sources 1. [careers.toasttab.com](https://careers.toasttab.com/) – Life at Toast, culture, values, hybrid policy 2. [careers.toasttab.com/faq](https://careers.toasttab.com/frequently-asked-questions) – Headcount, internal fill rate, onboarding, DEI 3. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Toast-Inc-EI_IE989964.11,20.htm) – Company type, headquarters, founded year, mission 4. [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7011573) – Headcount, employee survey scores, award lists ## Other roles at Toast - [Senior Software Engineer - Android](https://feeny.ai/job/senior-software-engineer-android-toast-dublin-n1ma8ccw9yxa) — Dublin, Ireland - [Senior Software Engineer, IQ Grow](https://feeny.ai/job/senior-software-engineer-iq-grow-toast-dublin-4wpte64418nw) — Dublin, Ireland - [Software Engineer II, IQ Grow](https://feeny.ai/job/software-engineer-ii-iq-grow-toast-dublin-q9eypr3cpgkg) — Dublin, Ireland - [Software Engineer I, IQ Grow](https://feeny.ai/job/software-engineer-i-iq-grow-toast-dublin-d5dbh08p0z8e) — Dublin, Ireland - [Principal Software Engineer, Data Platform](https://feeny.ai/job/principal-software-engineer-data-platform-toast-dublin-dd7wxxb0s3hk) — Dublin, Ireland - [Senior Software Engineer, Analytics & Search](https://feeny.ai/job/senior-software-engineer-analytics-search-toast-dublin-jtwfpvam21yf) — Dublin, Ireland - [Associate Product Designer](https://feeny.ai/job/associate-product-designer-toast-united-states-r5rtah16f2hp) — United States - [San Francisco, CA Strategic Cuisines Account Executive - Thai](https://feeny.ai/job/san-francisco-ca-strategic-cuisines-account-executive-thai-toast-san-francisco-k81ve1zztf7m) — San Francisco, CA - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-toast-london-england-q7zb8qn4yz3m) — London England, United Kingdom - [Bilingual Strategic Cuisines Account Executive (Spanish) - Brownsville, TX](https://feeny.ai/job/bilingual-strategic-cuisines-account-executive-spanish-brownsville-tx-toast-zmxebnrs3sdx) — Brownsville, TX