---
title: 'Senior Strategic Account Manager at Videa'
canonical: 'https://feeny.ai/job/senior-strategic-account-manager-videa-new-york-1mbskzz77fvf'
type: 'job'
last_seen: '2026-09-13'
---

# Senior Strategic Account Manager at Videa

- **Company:** Videa
- **Location:** New York, NY / Boston, MA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/videa.ai/cc61260d-17fa-4ba4-8ce5-33c4593149ce

## Job description

Less complexity. More dentistry. More impact. At Videa, we help dental clinicians deliver better care to millions of patients through AI. Oral health is health. Dentists are protectors of societal wellness. We build technology that enhances the moment of care, amplifies clinical expertise, and makes proactive oral healthcare the norm. Thousands of clinicians rely on Videa every day. Your work here will be reflected in real practice, improving real patient outcomes. If you want to build something that matters, keep reading.

## The Role

We are hiring a Senior Strategic Account Manager to own Videa's most important customer relationships and set the standard for how we manage our largest accounts as the company scales. This is a senior, executive-facing role, not a traditional account management position. You will operate as the single point of accountability for a small number of Videa's most strategic DSO partners — trusted by their executives, credible with their clinicians, and relentless about turning what we've promised into what we deliver. As Videa's strategic accounts function matures, this role carries a clear path toward building and leading the team behind it. You will partner closely with our CEO, CRO, Product, Engineering, Finance, and Clinical to keep our organization accountable to the commitments that matter most to these customers.

## Key Responsibilities

Executive Relationship & Account Strategy

- Own the end-to-end relationship and account strategy for a small portfolio of Videa's most strategic DSO partners, from executive sponsors to practicing clinicians
- Build and evolve a long-term account strategy that deepens trust, expands adoption, and positions Videa as an indispensable partner to each account
- Represent these accounts at the executive level internally, and represent Videa's roadmap and priorities to the customer with clarity and credibility

Commercial Ownership & Growth

- Own the commercial health of your accounts — retention, adoption, and expansion — in close partnership with our CRO, who leads contract negotiation
- Translate contractual commitments into a clear, shared plan, and hold both Videa and the customer accountable to it
- Identify and help develop growth opportunities within your accounts as trust and value compound over time

Cross-Functional Program Leadership

- Run the internal operating rhythm that keeps Engineering, Product, and Clinical aligned and accountable to what's been committed to your accounts
- Establish a cadence of executive business reviews, account plans, and reporting that gives leadership real visibility into account health
- Build the playbook and governance model this function will run on as it extends to more of Videa's strategic accounts

## What You Bring

- 7+ years managing large, complex, executive-level customer relationships in enterprise SaaS, health tech, or a similarly regulated, multi-stakeholder environment
- A demonstrated ability to turn around a stalled or underperforming account, and the ability to speak concretely to what changed and why
- Real program and project management discipline — you plan, sequence, and drive cross-functional work to completion, not just the relationship
- Executive presence that travels: equally credible with a C-suite sponsor and a frontline practitioner in the same week
- Commercial fluency — comfortable partnering on contract terms and revenue outcomes without owning negotiation yourself
- A track record of building structure and discipline into a relationship or process where little existed before

Bonus Points

- Experience with DSOs, multi-site healthcare groups, or other complex, regulated customer bases
- A background in management consulting, business operations, or program leadership before moving into a customer-facing role
- A track record of earning trust quickly with both technical and clinical stakeholders

## Why This Role Matters

- You will own some of the most consequential customer relationships at Videa, with direct visibility to our CEO and executive team
- You will help define what world-class strategic account management looks like here, as this function grows
- You will work on technology clinicians rely on every day, in service of the accounts most central to Videa's growth
- You will build the model that Videa's future account management organization is built on

What It Is Like to Work Here We win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck. We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.

## What We Offer

- Competitive compensation and meaningful equity
- Unlimited PTO
- 100% company-paid dental and vision coverage
- Generous medical contributions
- The opportunity to work on AI that is actually used every day
- A team of thoughtful, driven people who genuinely care

The base salary range for this role is $170,000–$180,000, with a variable bonus of $40,000–$50,000 tied to net revenue retention (NRR) and account retention. Actual compensation may vary depending on factors such as experience, skills, qualifications, and location. In addition to base salary, total compensation may include bonus opportunities, equity, and a comprehensive benefits package where applicable.

Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.

## Equal Opportunity

Videa is committed to building an equitable, inclusive, and supportive workplace. Diverse teams build better products and better healthcare. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We have raised more than $67 million from world-class investors, including Threshold Ventures, Spark Capital, Zetta Venture, and Pillar VC, as well as leaders such as Frederic Kerrest, co-founder of Okta. Our work has been featured in TechCrunch and The Wall Street Journal. If you want to join a breakthrough health technology company and accelerate its impact, we encourage you to apply. E-Verify Participation Notice: Videa participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

## About Videa

## Company Overview
- **One-liner**: Videa provides a complete AI platform for dentistry that connects diagnostics, documentation, and daily operations to help clinicians deliver better care.
- **Entity Type**: Private (Growth Stage; raised $40M Series B in January 2025)
- **Headquarters**: Boston, Massachusetts, USA (with a second office in Brooklyn, New York)
- **Founded**: 2018
- **Founders**: Florian Hillen

## Core Business
- **Primary industry/industries**: Dental AI / Healthcare Technology / Dental Practice Management
- **Target customers**: B2B — Dental Service Organizations (DSOs), group practices, and independent dental practices
- **Mission or purpose statement**: "Improve the oral health of a billion people globally" by helping dental clinicians deliver more consistent, high-quality care through artificial intelligence.

## Products & Services
Videa’s platform includes over 8 integrated products, all custom-built to improve dental clinician workflow:
- **Clinical Assist**: AI-powered diagnostic aid for detecting dental conditions on radiographs, with multiple FDA 510(k) clearances.
- **AutoVerify**: Automated insurance claim verification and pre-authorization.
- **Voice Perio / Voice Notes**: Ambient voice documentation for periodontal charting and clinical notes, reducing manual data entry.
- **Daily Dashboard**: Operational analytics and practice performance insights.
- **Insights**: Data-driven reporting and business intelligence for DSOs and practices.
- **Clean Claims**: AI tool to reduce claim rejections and streamline billing.
- **Scale**: Tools for enterprise-wide AI deployment and adoption management.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding — $40M Series B (January 2025). Prior rounds include undisclosed earlier funding. Over 90,000 clinicians use the platform.
- **Notable Investors/Partners**: Partners include major DSOs such as Heartland Dental, The Aspen Group (Aspen Dental), Great Expressions Dental Centers, 42 North Dental, Gen4 Dental, Cherry Tree Dental, Riccobene Associates Family Dentistry, and TAG. Also integrated with Henry Schein One’s Dentrix Detect.
- **Growth Signals**: Rebranded from "VideaHealth" to "Videa" in April 2026 to reflect a broader platform beyond imaging. Expanded from DSOs to independent private practices. 20% higher treatment plan value for periodontal codes and 8% increase in gross production per patient reported at Independence Dental. 110 total employees as of mid-2026.

## Competitive Advantages
- **Multiple FDA 510(k) clearances** (K213795, K232384, K251002) — a regulated moat that creates high barriers to entry and requires rigorous clinical validation.
- **Deep enterprise integration** with major DSOs, making switching costs high for large customers.
- **Platform breadth** — not just imaging AI, but also voice documentation, claims automation, and analytics, creating a "one-stop shop" for dental practices.
- **AI Leadership Council** — an advisory board of influential clinical and operational leaders in dentistry, grounding product decisions in real-world practice needs.
- **High adoption rates** — cited as "the most adopted dental AI platform" with proven case acceptance improvements (90%+ in some metrics).

## Strategic Focus
- **Expanding beyond DSOs** to serve independent private practices after the 2026 rebrand.
- **Building an integrated platform** that connects clinical, operational, and financial workflows rather than point solutions.
- **Scaling enterprise rollouts** — structured deployment programs to drive consistent adoption across large organizations (e.g., Independence Dental case study).
- **Voice and automation** — investing in ambient AI for clinical documentation to reduce clinician burnout and documentation time.

## Why Work Here
- **Culture highlights**: Values include "Bias to Action," "Extreme Ownership," "Customer Obsession," "One Team," and "Growth Mindset." The company describes itself as fast-moving, with a focus on iteration and shipping ("Done is better than perfect").
- **Remote/Hybrid/Office policy**: Hybrid — offices in Boston (HQ, 281 Summer St) and Brooklyn, NY. Roles likely require some in-office presence.
- **Notable perks**: Unlimited PTO, 100% company-paid dental and vision coverage, generous medical contributions. Equity compensation emphasized.
- **Engineering culture**: Works inside an FDA-regulated environment, meaning teams plan around evidence, documentation, and compliance checkpoints. Described as "speed-first execution inside FDA-regulated, enterprise dentistry" — great for mission-driven builders who thrive on urgency within tight guardrails.
- **Tradeoffs**: Compensation is competitive for a startup but potentially below larger-company packages; priorities and processes evolve quickly in a 51–200 person company, which can create change fatigue.

## Sources
1. [videa.ai](https://videa.ai/)
2. [videa.ai/our-company](https://www.videa.ai/our-company)
3. [builtin.com](https://builtin.com/company/videahealth/faq/workplace-perception)
4. [linkedin.com](https://www.linkedin.com/company/videaai)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/videa.ai)

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