--- title: 'Senior Success Operations Analyst at Passport' canonical: 'https://feeny.ai/job/senior-success-operations-analyst-passport-mexico-2e7cczvgexvz' type: 'job' last_seen: '2026-09-14' --- # Senior Success Operations Analyst at Passport - **Company:** Passport - **Location:** Mexico - **Employment:** contract - **Work type:** remote - **Posted:** 2026-08-19 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.ashbyhq.com/passport/6ec523c2-35dc-47cc-806f-d3601a083e5d ## Job description Senior Success Operations Analyst - 18-Month Contract ## About the Role We’re looking for a Senior Success Operations Analyst to join our Brand Success organization on an 18-month contract. In this role, you’ll help keep the day-to-day operations of our Customer Success organization running smoothly, with a particular focus on operational processes, reporting and analytics, program management, and continuous improvement. You’ll own recurring operating cadences, maintain the integrity and accuracy of key reporting, identify risks and opportunities within the business, and help ensure teams have the information and follow-up they need to take action. This is a highly cross-functional role for someone who is comfortable working through ambiguity, bringing structure to complex operational problems, and taking ownership without requiring heavy oversight. ## What You’ll Do - Own and manage recurring Customer Success operating cadences, ensuring priorities, risks, and follow-ups stay on track. - Monitor brand performance and operational health, identifying trends, risks, opportunities, and potential blockers that require attention. - Analyze performance data to identify root causes and turn findings into clear, actionable insights for Customer Success, Sales, and leadership. - Maintain trackers, dashboards, and reporting frameworks end-to-end, including regular updates, quality assurance, data hygiene, and stakeholder follow-up. - Produce recurring business reporting and analysis, including success reporting, revenue and growth analysis, churn reporting, portfolio reviews, and quarterly performance reporting. - Support onboarding and implementation workflows by tracking progress, identifying stalled or at-risk brands, and coordinating follow-up with the appropriate teams. - Lead or support strategic projects focused on automation, dashboards, reporting enhancements, enablement, and operational tooling. - Identify opportunities to improve manual workflows through better processes, documentation, automation, and reporting. - Maintain core operational processes and documentation, including audits, issue tracking, post-sales opportunity tracking, and other recurring operational workflows. - Partner cross-functionally with teams including Customer Success, Sales, Product, Data, Operations, Business Intelligence, Revenue Operations, Implementation, and AI Deployment to close gaps and keep work moving. You Have Many of the Following - Experience working in Customer Success Operations, Customer Success, Business Operations, Revenue Operations, or a similar operational role. - Strong analytical skills and comfort working with reporting, business metrics, and operational data. - Experience owning recurring operational processes, workflows, trackers, or reporting cadences from end to end. - The ability to turn complex or messy data into clear insights, recommendations, and next steps. - Experience building, maintaining, or working closely with dashboards and reporting tools. - A track record of identifying process gaps and improving workflows through automation, documentation, better reporting, or stronger quality assurance. - Strong cross-functional collaboration skills and experience coordinating work across multiple teams and stakeholders. - A high degree of ownership and the ability to keep work moving without significant day-to-day oversight. - Strong attention to detail, particularly when working with reporting, data quality, and business-critical processes. - Comfort balancing competing priorities, deadlines, and stakeholder needs in a fast-moving environment. - Experience with tools such as Salesforce, spreadsheet, and BI platforms (e.g. Tableau). AI fluency is a plus. This role is primarily internally focused and does not require direct client-facing responsibilities. ## About Passport ## Company Overview - **One-liner**: Passport provides a unified cross‑border ecommerce platform combining logistics, compliance, localization, and AI‑driven intelligence to help direct‑to‑consumer brands expand internationally. - **Entity Type**: Private (Series B, total funding $66M) - **Headquarters**: Windhoek, Namibia (global remote‑first company with team members in 27 countries) - **Founded**: 2017 - **Founders**: Alex Yancher (CEO & Co‑Founder) – other co‑founders not publicly disclosed ## Core Business - **Primary industry**: Cross‑border ecommerce logistics and global commerce enablement - **Target customers**: B2B – direct‑to‑consumer (D2C) ecommerce brands of all sizes (mid‑market to enterprise) - **Mission statement**: “Simplify the complexities of international expansion, empowering ecommerce brands to unlock their full global potential.” ## Products & Services - **Passport Shipping**: In‑house parcel shipping and regulatory compliance service offering DDU/DDP options to 220+ markets, branded tracking, duty/tax calculation, and integration with 100+ platforms. - **Passport Global**: Full‑service internationalization solution adding storefront localization, pricing strategies, conversion optimization, and end‑customer support (Seller of Record clearance model). Includes in‑country fulfillment capabilities following the 2025 acquisition of Brand Access. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Total Funding $66M (seed, two Series A rounds, and Series B); annual revenue estimated at $4M (LinkedIn data) - **Notable Investors**: TCV (lead Series B in Jan 2022), M13 (lead Series A in Apr 2020), and 15+ other institutional investors - **Growth Signals**: Headcount grew 21.3% YoY to ~200 employees; operates in 27 countries; serves 1,300+ merchants including Comfrt, HexClad, Ridge, Made In, Rhode, Carpe, OneSkin, GORUCK; acquired Brand Access in 2025 to add in‑country fulfillment. ## Competitive Advantages - The only provider offering a fully integrated suite (localization, cross‑border shipping, in‑country fulfillment, compliance, and AI‑powered optimization) under one roof. - In‑house regulatory experts and a licensed Corporate Customs Broker team, ensuring by‑the‑book compliance without outsourcing. - AI‑enhanced infrastructure that automates workflows, improves data accuracy, and enables smarter decision‑making across global operations. - Strong integration ecosystem with platforms like BigCommerce, Flexport, ShipBob, EasyPost, Loop Returns, Rebuy Engine, and more. ## Strategic Focus - Deepening AI‑driven insights across operations (trend identification, opportunity surfacing, compliance workflow automation). - Expanding in‑country fulfillment and operations capabilities (post‑Brand Access acquisition) to serve customers faster and more efficiently. - Continuing to scale the remote‑first global team across engineering, sales, customer success, and logistics roles. ## Why Work Here - **Work model**: 100% remote – team members can work from anywhere in the world; digital and AI‑enabled workflows keep teams connected and productive. - **Culture**: Values include ownership, customer obsession, continuous learning, teamwork, and balanced life. Results‑driven, not hours‑based. - **Perks**: Competitive pay + stock options (equity); comprehensive health coverage for employee and family; 12 weeks paid parental leave for new moms and dads; flexible (discretionary) PTO; annual learning & development budget. - **Engineering culture**: Strong emphasis on using AI to improve products and internal operations; collaborative remote environment with global perspectives. ## Sources 1. [passportglobal.com/company](https://passportglobal.com/company/) 2. [passportglobal.com](https://passportglobal.com/) 3. [passportglobal.com/careers](https://passportglobal.com/careers/) 4. [passportglobal.com/our-team](https://passportglobal.com/our-team/) 5. [LinkedIn – Passport](https://www.linkedin.com/company/passport-global) ## Other roles at Passport - [Account Executive](https://feeny.ai/job/account-executive-passport-united-states-stvweh40w33t) — United States - [Logistics Analyst](https://feeny.ai/job/logistics-analyst-passport-united-states-311kypddf1tf) — United States - [Implementation Project Manager](https://feeny.ai/job/implementation-project-manager-passport-mexico-ag0qdvacem7z) — Mexico - [Implementation Project Manager](https://feeny.ai/job/implementation-project-manager-passport-united-states-hzgvwza4p4zp) — United States - [Events & Field Marketing Manager](https://feeny.ai/job/events-field-marketing-manager-passport-united-states-wf7r02ba4zn9) — United States - [Global Compliance Associate](https://feeny.ai/job/global-compliance-associate-passport-mexico-tjqxmx5wanbh) — Mexico - [Analytics Engineer / Data Analyst](https://feeny.ai/job/analytics-engineer-data-analyst-passport-mexico-3t3t0kwb59sa) — Mexico - [Strategic Account Manager - 3PL](https://feeny.ai/job/strategic-account-manager-3pl-passport-united-states-41gr72sn89af) — United States - [Director of Warehouse Operations](https://feeny.ai/job/director-of-warehouse-operations-passport-elizabeth-wb12davks380) — Elizabeth, NJ