---
title: 'Senior Support Engineer at Eon'
canonical: 'https://feeny.ai/job/senior-support-engineer-eon-united-states-zq9sf3fwamxb'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Support Engineer at Eon

- **Company:** Eon
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.eu.greenhouse.io/eonio/jobs/4956377101

## Job description

Senior Support Engineer

Company Overview

At Eon, we’re transforming cloud backups into useful assets for the first time ever. Backed by prominent investors and industry leaders, our groundbreaking Cloud Backup Posture Management (CBPM) platform offers instant visibility and access across all cloud environments, turning every backup into a searchable, accessible tool. We’re an ambitious, collaborative team driven to redefine what’s possible in cloud technology. Join us, and see how your contributions can directly shape the future of backup.

Position Overview

As a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system administration, and facilitate documentation updates. When needed, you'll create custom solutions and scale our support offerings through coding and scripting.

## Key Responsibilities

- Responsible for technical customer support experience within the Eon product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage

## Qualifications

- Must be comfortable working 9-6 EST
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- 2+ years experience with Cloud technologies (Azure, AWS, GCP)
- Experience in reading or debugging code in one or more of the following: Go, Python, JavaScript
- Proficiency with command-line tools and Linux operating system environments
- Experience with DevOps technologies
- Familiar with REST APIs or GraphQL
- Knowledge of basic Web technologies (e.g., HTTP, HTML, DNS)
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Understanding of relational databases
- Understanding of Cloud security constructs like IAM roles

Why Join Us?

- Be part of a passionate and innovative team driving change in the cloud backup space.
- Opportunity for professional growth in a fast-paced startup environment.
- Competitive salary and benefits package.

Eon Benefits

💸Equity Participation (RSUs!)

💰401K match

🍼Paid Parental Leave

🏥Generous benefits including medical, dental, and vision options available to you

🏢Vibrant office with meals, happy hours, employee events, and volunteer days

💻Home office setup and culture events for remote employees

We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.

## About Eon

## Company Overview
- **One-liner**: Eon provides a cloud-native data infrastructure platform that turns backups, archives, and cloud resources into an AI-ready, analytics-accessible data lake.
- **Entity Type**: Private ($497M total funding; Series D)
- **Headquarters**: New York, NY, United States (also operates in Tel Aviv, Israel; London, UK; Mexico City, Mexico; and Italy)
- **Founded**: 2024
- **Founders**: Ofir Ehrlich (CEO, Co-founder), Gonen Stein (President, Co-founder), Ron Kimchi (CTO, Co-founder)

## Core Business
- **Primary industries**: Data Infrastructure & Analytics; Cloud Backup; AI Data Readiness
- **Target customers**: Forture 500s and global enterprises with complex cloud infrastructure — B2B, Enterprise focus
- **Mission**: “Make the world’s cloud data faster, safer, and smarter.” Eon is on a mission to turn passive backup storage into active, queryable infrastructure that data engineers and AI teams can use instantly.

## Products & Services
- **Eon Data Protection**: Automated, agentless cloud backup and protection with continuous mapping, classification, and incremental discovery of cloud resources. Reduces storage costs by up to 50% via global deduplication. Includes Cloud Backup Posture Management (CBPM) and log archiving for instant recovery down to a single database row or file. [eon.io](https://www.eon.io/)
- **Eon Data Lake Infrastructure**: Converts backups, archives, and cloud resources into a managed, zero-ETL data lake using open table formats (Apache Iceberg, Parquet). Instantly queryable via Snowflake, Databricks, BigQuery. Built-in AI enables natural-language search and AI agent connections via MCP and A2A connectors. [eon.io](https://www.eon.io/)
- **Unified Storage Format**: Open, analytics-ready data platform that turns cloud data into a zero-ETL data lake for any granularity.
- **Role-Based Access Control & Comprehensive Audit Reporting**: For enterprise compliance and security.

## Market Standing
- **Total Funding**: $497M across 5 rounds (Seed, Series B, C, D)
    - Seed Round (Jan 2024): $20M led by Sequoia Capital
    - Series B (Oct 2024): $77M led by Greenoaks Capital
    - Series C (Nov 2024): $70M led by BOND Capital
    - Series D (Dec 2025): $300M led by Elad Gil
- **Valuation**: Not disclosed
- **Notable Investors**: Elad Gil, Sequoia Capital, Lightspeed Venture Partners, Greenoaks Capital, BOND Capital
- **Key Metric**: Revenue is not publicly available (private company); total funding is $497M
- **Growth Signals**: 
    - Headcount grew 111.8% YoY (+114 employees) to 131 people as of recent data [linkedin.com](https://www.linkedin.com/company/eon-io)
    - Monthly headcount growth of +9.6%
    - Founded by the team behind CloudEndure (acquired by AWS), who built AWS Elastic Disaster Recovery and AWS Application Migration Service — two native AWS services that support the world’s largest enterprises
    - Over 18 employees formerly from Amazon Web Services (AWS); talent also drawn from Google, Microsoft, Unity, Wix, Cohesity, and Israeli Military Intelligence

## Competitive Advantages
- **First-ever Cloud Backup Posture Management (CBPM) platform** — a new category that Eon practically invented
- **Agentless and read-only IAM role design** — zero attack surface, no hidden fees, no software to deploy
- **Cloud-native global deduplication** — reduces storage costs by up to 50% and improves performance via parallelized reads
- **Zero-ETL data lake** — eliminates the need for brittle ETL pipelines to make backup data useful for AI and analytics; data is automatically converted to open table formats
- **Founding team’s deep AWS expertise** — founded CloudEndure, built two AWS native services; deep credibility with enterprise cloud infrastructure

## Strategic Focus
- Expanding the Eon platform as the “backup autopilot” for modern cloud infrastructure
- Converting backup data into AI-ready assets via built-in AI agents, natural-language search, and open table formats
- Scaling go-to-market in the U.S. (Active job postings for Sales Directors, Account Executives in Chicago, San Francisco, Washington D.C., and New York)
- Building out channels and partner ecosystems (Director of Channels - East/West)
- International expansion: operations already in 5 countries; hiring in Tel Aviv and New York

## Why Work Here
- **Radical Ownership & Flat Structure**: “We’re flat by design. Direct collaboration with the founders and real authority to make decisions that move the company forward.” Skill and impact matter more than hierarchy or titles. [eon.io/careers](https://www.eon.io/careers)
- **High-Growth Environment**: Headcount grew 111% in the last year; the company has raised $497M and is scaling fast
- **Culture of Speed and Experimentation**: “Speed isn’t just how we build—it’s who we are.” “We experiment fearlessly, build fast, and celebrate the wins together.”
- **Excellent Above All**: Holds itself to the highest standards; hires top talent that Fortune 500s trust
- **“Enjoy the Ride”**: Fun is taken seriously — “Happy people build better products.” Support, rewards, and celebration are part of the culture
- **Remote / Hybrid**: Roles advertised include hybrid (Tel Aviv, New York) and remote options (Technical Customer Success for US, Solutions Architect in Tel Aviv) [greenhouse.io](http://job-boards.eu.greenhouse.io/eonio)
- **Engineering Culture**: Founded by CloudEndure/AWS veterans; strong engineering DNA with 52 technical employees; recruits heavily from AWS, Google, Microsoft, and elite tech teams

## Sources
1. [eon.io](https://www.eon.io/) — Product information, platform description, feature highlights
2. [eon.io/careers](https://www.eon.io/careers) — Culture, values, career page
3. [eon.io/about](https://www.eon.io/about) — Founders, story, mission, and news
4. [linkedin.com/company/eon-io](https://www.linkedin.com/company/eon-io) — Employee count, headcount growth, talent sources, demographics, funding rounds
5. [greenhouse.io](http://job-boards.eu.greenhouse.io/eonio) — Active job postings and locations

## Other roles at Eon

- [Solutions Architect - East Coast](https://feeny.ai/job/solutions-architect-east-coast-eon-united-states-f99a54fccm49) — United States
- [Field Marketing Manager](https://feeny.ai/job/field-marketing-manager-eon-new-york-6f5waeyjayqr) — New York, NY
- [IT Helpdesk](https://feeny.ai/job/it-helpdesk-eon-new-york-nv6052xv4gr2) — New York
- [Director, Strategic Technology Partnerships](https://feeny.ai/job/director-strategic-technology-partnerships-eon-bay-area-s75rp24zx385) — Bay Area, CA
- [Executive Associate](https://feeny.ai/job/executive-associate-eon-new-york-01k8wqhvk956) — New York, NY
- [CISO](https://feeny.ai/job/ciso-eon-united-states-zn4nr930jzad) — United States
- [Account Executive — South Florida](https://feeny.ai/job/account-executive-south-florida-eon-south-1nd0mpy27mkk) — South, FL
- [Regional Sales Director - Southeast](https://feeny.ai/job/regional-sales-director-southeast-eon-southeast-y1nhx6n3f33r) — Southeast, United States
- [Account Executive — Southeast Region (Don't See Your City? Apply Here!)](https://feeny.ai/job/account-executive-southeast-region-don-t-see-your-city-apply-here-eon-southeast-55xtv6hhpzs3) — Southeast, United States
- [Account Executive — Louisiana](https://feeny.ai/job/account-executive-louisiana-eon-louisiana-czv7zp52gtpg) — Louisiana