---
title: 'Senior Support Engineer, EU at Sanity'
canonical: 'https://feeny.ai/job/senior-support-engineer-eu-sanity-europe-vqyzx8xpjsnt'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Support Engineer, EU at Sanity

- **Company:** Sanity
- **Location:** Europe
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/sanity/996c77df-0679-4469-aabe-ebead62a4f31

## Job description

At Sanity.io http://Sanity.io, we’re building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations.

We’re looking for an empathic senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale.

As a senior member of the team, you will independently own high-impact issues, guide enterprise customers through complex implementations, and improve the systems, workflows, and documentation that power our support organization.

This is not a reactive ticket-queue role. It requires strong technical judgment, calm communication under pressure, and the ability to turn recurring customer friction into lasting improvements.

## WHAT YOU WOULD DO:

- Independently own and resolve complex technical issues for enterprise customers.
- Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout.
- Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports.
- Provide informal mentorship and technical guidance to other Support Engineers, helping the team navigate complex issues and continuously improve how we investigate, communicate, and resolve problems.
- Collaborate closely with Product and Engineering to surface patterns and influence product improvements.
- Author and improve documentation, guides, and self-serve resources to reduce recurring issues.
- Contribute to infrastructure, tooling, and workflow improvements within the Support organization.
- Participate in community support rotation and model high standards of clarity and empathy.

## ABOUT YOU:

- Remote in Europe
- 4+ years of hands-on experience in developer support or engineering roles.
- Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js).
- Demonstrated success in independently owning complex issues from diagnosis to resolution.
- Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship.
- Comfortable operating under pressure while maintaining clarity and empathy.
- Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers.
- Bias toward improving systems, documentation, and processes rather than just resolving individual support requests.
- Curious, proactive, and energized by solving ambiguous problems.

Not sure you’re exactly what we’re looking for in this role? Apply anyway!

## WHAT WE CAN OFFER:

- A highly-skilled, inspiring, and supportive team
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive salary and stock options program

## WHO WE ARE:

Sanity.io http://Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.

Sanity recently raised an $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years.

You can only build a great company with a great culture. Sanity is a 200+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here! https://www.sanity.io/blog/our-sanity-values

Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

## About Sanity

## Company Overview
- **One-liner**: Sanity provides the AI Content Operating System, a structured content backend that powers web, mobile, and AI agent applications at scale.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: (Not publicly listed on primary sources, co-founding team includes Simen Svale, Magnar Sveen, and Victoria Bergquist based on historical data)

## Core Business
- **Primary Industry**: Content Infrastructure / Software Development
- **Target Customers**: B2B (Enterprise, Mid-Market, SMB) — particularly content-heavy organizations, digital publishers, e-commerce brands, and AI/agent developers
- **Mission or Purpose**: To change how the world works with content — providing a structured foundation that companies use to model their business, automate content operations, and power anything that needs content (websites, apps, agents).

## Products & Services
- **Sanity Studio (Content Lake)**: The core headless CMS / content backend. An all-code, structured content platform with real-time collaboration, APIs, and a customizable editing environment. Type: SaaS / Platform
- **Sanity AI Assistant / Content Agent**: AI-powered tooling for content generation, summarization, and workflow automation within the content platform. Type: AI Feature / SaaS
- **Sanity Connect / Growth**: Integration and growth layer for connecting Sanity to e-commerce, marketing, and analytics tools. Type: SaaS

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding — **$147.3M** (over 8 rounds, including a $85M Series C led by Bullhound Capital in June 2025) [linkedin.com](https://www.linkedin.com/company/sanity-io)
- **Annual Revenue**: Not publicly disclosed (a reported figure of SEK48.1M is inconsistent with a scaling venture-backed company and likely an error or early-stage snapshot, not current reality) [cbinsights.com](https://www.cbinsights.com/company/sanity)
- **Notable Investors**: Bullhound Capital, Threshold, and others across Series A, B, and C rounds
- **Notable Customers**: Puma, Figma, Braze, Anthropic — thousands of teams shipping content at scale [sanity.io](https://www.sanity.io/)
- **Growth Signals**:
    - **Headcount**: 222 employees (+26.6% YoY) — strong hiring momentum [linkedin.com](https://www.linkedin.com/company/sanity-io)
    - **Geography**: Operating in 15 countries, with key hubs in the US (San Francisco, NYC), UK (London), and Norway (Oslo) [linkedin.com](https://www.linkedin.com/company/sanity-io)
    - **Tech Talent Inflows**: Strong hiring from top tech/content companies (Netlify, Contentful, Twilio, Sitecore) [linkedin.com](https://www.linkedin.com/company/sanity-io)
    - **Job Postings**: 30 active roles (+114% YoY) [linkedin.com](https://www.linkedin.com/company/sanity-io)

## Competitive Advantages
- **Structured Content at Scale**: Unlike traditional CMS, Sanity treats content as structured data, making it ideal for feeding AI models, powering agents, and multi-channel distribution — a clear differentiator for the AI era.
- **All-Code Studio**: Developers control the content model entirely in code, offering extreme flexibility vs. drag-and-drop competitors, attracting technical teams.
- **Real-Time Collaboration**: Built-in live editing and real-time updates for content teams, rivaling Google Docs-style collaboration within a CMS.
- **Open Source & Extensible**: The Studio framework is open-source, fostering a large plugin ecosystem and community trust.
- **Nordic‑Influenced Culture**: Emphasizes "Hel ved" (trust, reliability), "Type 2 Fun" (growth through challenge), and direct, supportive feedback — a culture built for both technical excellence and long-term relationships [sanity.io](https://www.sanity.io/careers)

## Strategic Focus
- **AI-Native Content Operations**: Building the "Content Agent" and AI features directly into the platform to power autonomous content workflows, not just editorial publishing.
- **Enterprise Go-to-Market**: Hiring heavily in Enterprise sales (US, UK, Germany) and Solutions Architects, indicating a shift upmarket [linkedin.com](https://www.linkedin.com/company/sanity-io)
- **Global Scaling**: Opening offices and hiring in multiple countries (US, UK, Norway, Canada, Germany) to expand global reach and talent pool [sanity.io](https://www.sanity.io/careers)
- **Content as Infrastructure**: Positioning Sanity as the foundational layer for all digital experiences — web, mobile, and AI agents — analogous to how cloud databases underpin applications.

## Why Work Here
- **Culture**: Strong emphasis on trust, transparency, "Type 2 Fun" (embracing hard problems), and a Nordic-influenced (Norwegian roots) work-life balance [sanity.io](https://www.sanity.io/careers)
- **Remote/Hybrid**: Highly flexible. Many roles are "Remote in the US," "Remote in Europe," or "Hybrid" with hubs in San Francisco, New York City, London, and Oslo. Relocation available for some US roles [sanity.io](https://www.sanity.io/careers)
- **Perks (US)**:
    - Competitive salary + equity (stock options for all employees)
    - Medical, dental, vision insurance + 401(k) (non-matching)
    - Discretionary vacation policy (US); statutory PTO for non-US employees
    - Paid family leave
    - Wellness subsidy (physical and mental health)
    - Home internet/phone reimbursement
    - Annual company meetup (alternating Europe/US) [sanity.io](https://www.sanity.io/careers)
- **Engineering Culture**: "We are pioneers" — strong emphasis on first-principle thinking, ownership, and shipping fast. The all-code nature of the product attracts a technical, builder-oriented audience [sanity.io](https://www.sanity.io/careers)
- **Hiring Process (5 steps)**: Application → Intro chat (recruiter) → Hiring manager deep-dive → Skills assessment (clear instructions provided) → Team interview loop → Reference checks. Emphasis on candidate safety and experience [sanity.io](https://www.sanity.io/careers)

## Sources
1. [Sanity Official Website](https://www.sanity.io/)
2. [Sanity Careers Page](https://www.sanity.io/careers)
3. [Sanity LinkedIn Company Page](https://www.linkedin.com/company/sanity-io)
4. [CB Insights Company Profile](https://www.cbinsights.com/company/sanity)
5. [Built In Sanity Profile](https://builtin.com/company/sanityio/faq/workplace-perception)

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