---
title: 'Senior Support Engineer - India at LiteLLM'
canonical: 'https://feeny.ai/job/senior-support-engineer-india-litellm-india-wjm52a9f4vmf'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Support Engineer - India at LiteLLM

- **Company:** LiteLLM
- **Location:** India
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/litellm/41941f09-c92e-4305-9c2e-afcd660cdedf

## Job description

LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for a Senior Support Engineer to lead the team building the leading OSS AI gateway.

## About the Role

We're looking for a Senior Support Engineer in India to own our support queue and drive our customers to success. Because LiteLLM is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them. The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.

## Responsibilities

- Own the support queue and work through tickets to drive customers to success
- Diagnose customer issues and solve for the root cause, not just the symptom
- Reproduce customer issues in their specific environments
- Submit pull requests for bug fixes and improvements where needed
- Act as the technical voice of the customer back to engineering

## What We're Looking For

- Technical depth and real familiarity with the LiteLLM product surface
- Obsessed with customers and making them successful with the product
- Obsessed with solving root causes rather than patching over problems
- Metrics-driven and hardworking, ready to move through a high volume of tickets
- A strong bias toward understanding problems deeply

Why Join LiteLLM?

- Fast-paced growth environment with deep technical ownership
- Competitive salary

## About LiteLLM

## Company Overview
- **One-liner**: LiteLLM provides an open-source AI gateway and Python SDK that unifies access to 100+ large language models (LLMs) with built-in cost tracking, guardrails, and load balancing.
- **Entity Type**: Private (Seed stage, Y Combinator W23)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Krrish Dholakia (CEO) and Ishaan Jaffer (CTO)

## Core Business
- **Primary industry**: AI infrastructure / LLM operations (LLMOps)
- **Target customers**: Platform engineering teams, ML platform teams, and developers building LLM-powered applications (B2B, mid-market to enterprise)
- **Mission or purpose**: To simplify model access, spend tracking, and fallbacks across 100+ LLMs, enabling organizations to manage and scale their entire AI program from a single governed platform.

## Products & Services
- **[AI Gateway (Proxy Server)](https://www.litellm.ai/)**: A centralized service that provides an OpenAI-compatible API, virtual keys, spend tracking, rate limiting, guardrails, load balancing, and an admin dashboard. Deployable on-premises or via Terraform modules on AWS/GCP.
- **[Python SDK](https://github.com/BerriAI/litellm)**: A lightweight library for direct integration, supporting Router with retry/fallback logic, application-level cost tracking, and observability callbacks (Langfuse, MLflow, etc.).
- **[MCP Gateway](https://github.com/BerriAI/litellm)**: Connect MCP (Model Context Protocol) servers to any LLM through the gateway.
- **[A2A Agent Gateway](https://github.com/BerriAI/litellm)**: Invoke A2A (Agent-to-Agent) agents from supported providers such as LangGraph, Vertex AI Agent Engine, and Azure AI Foundry.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding raised: **$625,000** across multiple seed rounds (last round June 2023); Annual revenue reported as **$1.6M** [linkedin.com](https://www.linkedin.com/company/litellm)
- **Notable Investors/Partners**: Y Combinator (backed, batch W23), with additional undisclosed seed investors [ycombinator.com](https://www.ycombinator.com/companies/litellm/jobs)
- **Growth Signals**:
  - 52,568 GitHub stars, 9,450 forks, 1,005+ contributors [github.com](https://github.com/BerriAI/litellm)
  - 240M+ Docker pulls, 1B+ requests served, 80% uptime (claimed on homepage)
  - 14 employees with **27.3% monthly headcount growth** [linkedin.com](https://www.linkedin.com/company/litellm)
  - Used by companies such as **Netflix, Adobe, Twilio, Siemens, Rocket Money** [github.com](https://github.com/BerriAI/litellm) [ycombinator.com](https://www.ycombinator.com/companies/litellm/jobs)

## Competitive Advantages
- **Unified API**: Single interface for 100+ LLM providers (OpenAI, Anthropic, Gemini, Bedrock, Azure, etc.) using the OpenAI format – drop-in replacement for existing OpenAI code.
- **Production-ready gateway**: Out-of-the-box virtual keys, spend tracking, guardrails, load balancing, and admin dashboard.
- **Performance**: 8ms P95 latency at 1k requests per second (benchmarked) [github.com](https://github.com/BerriAI/litellm)
- **Open source + enterprise**: Self-hosted, air-gapped, and air-gapped deployment options; commercial license for advanced features (SSO, audit logs, custom SLAs).
- **Active community**: 1,387 releases, frequent updates, strong contributor ecosystem.

## Strategic Focus
- **Rust migration**: LiteLLM is actively migrating core components to Rust for improved performance and reliability [litellm.ai](https://www.litellm.ai/).
- **Enterprise expansion**: Building out enterprise features (JWT auth, SSO, audit logs, custom SLAs) and dedicated support for large organizations [github.com](https://github.com/BerriAI/litellm).
- **Agent and MCP support**: Extending the gateway to support A2A agents and MCP servers, positioning LiteLLM as a hub for multi-model, multi-agent workflows.

## Why Work Here
- **Stage & impact**: Early-stage YC startup with high growth (10–14 people, rapidly expanding). Work directly with founders and shape the product from the ground up [ycombinator.com](https://www.ycombinator.com/companies/litellm/jobs).
- **Engineering culture**: Open-source first, with strong emphasis on code quality (Black, Ruff, MyPy, circular import checks). Contributors are active and valued [github.com](https://github.com/BerriAI/litellm).
- **Remote & hybrid options**: Some roles are San Francisco–based (office at 1730 Jones St), others offer remote within the US or Mexico. Equity packages range from 0.05% to 3% depending on role [ycombinator.com](https://www.ycombinator.com/companies/litellm/jobs).
- **Compensation**: Salary ranges vary by role (e.g., Founding Reliability Engineer: $200K–$270K + 0.25%–0.75% equity; Backend Engineer: $150K–$200K + 0.25%–0.75% equity; interns $80K–$100K) [ycombinator.com](https://www.ycombinator.com/companies/litellm/jobs).
- **Team composition**: 36% technical, 21% sales, 14% general management – small, cross-functional team with founders actively coding.

## Sources
1. [litellm.ai](https://www.litellm.ai/)
2. [linkedin.com](https://www.linkedin.com/company/litellm)
3. [ycombinator.com](https://www.ycombinator.com/companies/litellm/jobs)
4. [github.com](https://github.com/BerriAI/litellm)
5. [jobs.ashbyhq.com/litellm](https://jobs.ashbyhq.com/litellm) (careers page, but no additional detail beyond job listings)

## Other roles at LiteLLM

- [Business Manager](https://feeny.ai/job/business-manager-litellm-united-states-rggyetyqw7ka) — United States
- [Account Executive](https://feeny.ai/job/account-executive-litellm-san-francisco-mv5knsvgbbc5) — San Francisco, CA
- [Forward Deployed Engineer (New Grad)](https://feeny.ai/job/forward-deployed-engineer-new-grad-litellm-united-states-e0c74w49szkf) — United States
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-litellm-united-states-63aqttbmc0f9) — United States
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-litellm-united-states-dxh3t099p93f) — United States
- [Founding Developer Relations](https://feeny.ai/job/founding-developer-relations-litellm-san-francisco-fe4fwf2gpysb) — San Francisco, CA
- [AI Engineer](https://feeny.ai/job/ai-engineer-litellm-san-francisco-v2eczyy9ah6c) — San Francisco, CA
- [Product Engineer](https://feeny.ai/job/product-engineer-litellm-san-francisco-33g1q944rcqm) — San Francisco, CA
- [Senior Support Engineer](https://feeny.ai/job/senior-support-engineer-litellm-san-francisco-z0gy525hv7zc) — San Francisco, CA
- [Rust Engineer](https://feeny.ai/job/rust-engineer-litellm-san-francisco-1x6vp82rtvz6) — San Francisco, CA