---
title: 'Senior Support Engineer at Sereact'
canonical: 'https://feeny.ai/job/senior-support-engineer-sereact-boston-87rvr3pe58y4'
type: 'job'
last_seen: '2026-11-02'
---

# Senior Support Engineer at Sereact

- **Company:** Sereact
- **Location:** Boston, MA
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/sereact/c0c87e1f-039b-4f01-8dab-e390e1853c82

## Job description

Senior Support Engineer NA

## Who We Are

We are a rapidly growing embodied AI company revolutionizing human labor. Leveraging cutting-edge robotics and advanced artificial intelligence, we develop transformative technologies that redefine how work is done across industries—empowering businesses to streamline operations, boost productivity, and unlock new possibilities.

## Overview

As a Senior Support Engineer, you will ensure the reliability and success of our AI-powered robotic systems after deployment. Acting as the primary technical contact for customers, you will diagnose complex hardware and software issues, drive rapid resolution, and continuously improve our support tools and processes.

This is a remote position based in the United States. Most customer support is provided remotely, requiring excellent technical judgment, ownership, and communication. Clear status updates and concise report-outs—particularly during evenings, weekends, and critical customer events—are an essential part of the role.

Initial onboarding includes travel to Germany and customer sites in Europe to become familiar with our systems. Occasional travel within North America may be required to support deployments, critical service events, or customer escalations.

## Your Responsibilities

Customer Support & Incident Management

- Serve as the primary technical support contact for customers operating Sereact robotic systems.
- Provide timely remote support, diagnosing hardware, software, networking, and system integration issues using SSH, Docker, Python, logs, and diagnostic tools.
- Own customer incidents from initial report through resolution while providing clear communication, status updates, and executive-ready report-outs.
- Participate in an on-call support rotation for critical customer issues.

Technical Support & Continuous Improvement

- Collaborate with software, robotics, deployment, and hardware teams to resolve complex technical issues.
- Perform root cause analysis and drive improvements to product reliability, support processes, documentation, and knowledge bases.
- Develop and improve internal support tools, customer dashboards, debugging utilities, and ticketing workflows.
- Support software updates, hardware upgrades, and system maintenance activities.

Cross-Functional Collaboration

- Partner with deployment engineers to ensure smooth customer handoffs.
- Provide customer feedback that influences future product development.
- Proactively monitor deployment health and identify issues before they impact operations.
- Support field deployments and help establish best practices for the North American support organization.

## Qualifications

Education and Experience

- Bachelor's degree in Computer Science, Engineering, Robotics, or related field (or equivalent practical experience).
- 5+ years supporting complex hardware/software systems in customer-facing environments.
- Experience with robotics, automation, or industrial equipment.
- Experience troubleshooting Linux-based systems using SSH, Docker, and command-line tools.
- Willingness to travel internationally for training and periodically throughout North America (approximately 10%).

## Skills

- Strong Python and Linux troubleshooting skills.
- Experience with Docker, SQL, networking fundamentals, and API-based systems.
- Excellent analytical problem-solving and root cause analysis.
- Exceptional written and verbal communication with strong customer focus.
- Highly organized with an ownership mentality and ability to manage multiple priorities.
- Comfortable working independently in a fast-paced startup environment.

## Nice to Have

- Experience with AI, robotics, ROS, or autonomous systems.
- Experience with Kubernetes, cloud infrastructure, or DevOps tooling.
- Experience in warehouse automation, logistics, or industrial manufacturing

## Compensation & Benefits

Base salary range: USD $180,000 - $210,000(actual pay based on skills, experience, and location).

Location: Remote (United States)

Time Zone: Eastern Time (ET): 2:00 PM – 12:00 AM Central Time (CT): 1:00 PM – 11:00 PM Mountain Time (MT): 12:00 PM – 10:00 PM Pacific Time (PT): 11:00 AM – 9:00 PM

Benefits:

- Medical, dental, and vision insurance for you and your dependents
- 401(k) with 100% company match
- 20 days paid time off
- Paid sick leave
- Parental leave
- Wellness or gym stipend
- Learning and development support
- Equity/Bonus

Additional Information

- Employment may be contingent upon a background check consistent with applicable law.
- This role includes participation in an on-call support rotation, including occasional evening and weekend coverage.
- Initial onboarding requires travel to Germany and Europe. Periodic travel within North America may be required.
- We are an Equal Opportunity Employer and do not discriminate based on protected status.

## About Sereact

## Company Overview
- **One-liner**: Sereact provides an embodied AI software layer that enables autonomous robotic picking, sorting, and inspection in industrial warehousing and logistics.
- **Entity Type**: Private (Series B – $110M raised in May 2026)
- **Headquarters**: Stuttgart, Germany (with additional offices in Mason, Ohio, USA and Boston, Massachusetts, USA)
- **Founded**: 2021
- **Founders**: Not publicly listed (the company was founded by a team of engineers from the University of Stuttgart / ARENA2036 ecosystem)

## Core Business
- **Primary industry**: Industrial robotics / AI software for logistics and supply chain
- **Target customers**: B2B – 3PLs, e‑commerce fulfillment centers, manufacturing, and retail enterprises
- **Mission**: “Bridging the gap between artificial intelligence and physical execution” – building the foundational software layer for the next era of industrial robotics.

## Products & Services
- **Cortex (VLAM – Vision Language Action Model)**: The core AI brain that enables zero-shot adaptation across standard 6‑axis and humanoid robot arms. Handles picking, placing, sorting, and inspection without retraining or tuning.
- **Robotic Picking**: Autonomous pick‑and‑place with 98% first‑attempt success and peak speeds >650 UPH.
- **Putwall Automation**: Batch picking and sortation for high‑throughput fulfillment.
- **Return Handling**: Automated inspection, sorting, and routing of returned items.
- **Embodied AI for Humanoids**: Dexterity module for changing tasks and mixed‑SKU environments.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric – Total Funding**: $140.78M (including $110M Series B led by Headline, closed ~May 2026)
- **Notable Investors/Partners**: Headline (lead Series B); customers include Daimler Truck, Material Bank, Ludwig Meister
- **Growth Signals**:
  - 50+ deployments across five continents
  - 500M+ real production picks processed
  - 99.9% uptime in live environments
  - 1 robot replaces 3–4.5 FTE, saving customers up to €111,000/month
  - Expansion into US market (offices in Ohio and Boston)

## Competitive Advantages
- **Zero‑shot adaptability**: No retraining or retooling required when SKU mix changes – works out of the box on new items.
- **Production‑proven VLAM**: Trained on millions of real‑world picks; works in brownfield sites, not just lab conditions.
- **High reliability**: 98% first‑attempt pick success, >99% uptime, minimal human intervention (1 intervention per ~53,000 picks).
- **Platform agnostic**: Supports standard 6‑axis and humanoid robot architectures.

## Strategic Focus
- Scale deployments globally, especially in the US and Europe.
- Continue advancing the Vision Language Action Model to handle increasingly complex manipulation tasks (e.g., humanoid dexterity).
- Deepen partnerships with major logistics and manufacturing players.
- Grow engineering and research teams to accelerate product development.

## Why Work Here
- **Culture**: Fast‑paced, collaborative, with a strong emphasis on ownership and end‑to‑end project responsibility. Described as “uncharted territories” – ideal for engineers who want to push boundaries.
- **Flexibility**: Flexible working hours and remote/hybrid options (specific policy not detailed, but “flexible working” is listed as a standard benefit).
- **Perks**: Wellpass (wellness/fitness membership), regular team events, and a modern office in Stuttgart’s ARENA2036 innovation hub.
- **Engineering focus**: Work on cutting‑edge embodied AI, computer vision, and robotics – from research to deployment. Steep learning curve and visible impact.
- **Global exposure**: Opportunities to work across European and US teams.

## Sources
1. [sereact.ai – Homepage](https://sereact.ai/)
2. [sereact.ai – About](https://sereact.ai/about)
3. [sereact.ai – Careers](https://sereact.ai/careers)
4. [jobs.ashbyhq.com – Sereact Job Board](https://jobs.ashbyhq.com/sereact)
5. [cbinsights.com – Sereact Company Profile](https://www.cbinsights.com/company/sereact)

## Other roles at Sereact

- [Field Marketing Manager](https://feeny.ai/job/field-marketing-manager-sereact-stuttgart-vs2b6gxy3dhq) — Stuttgart, Germany
- [Chief Science Officer](https://feeny.ai/job/chief-science-officer-sereact-stuttgart-jcxrqsj7pzcy) — Stuttgart, Germany
- [Partner Manager (m/f/d)](https://feeny.ai/job/partner-manager-m-f-d-sereact-germany-3vcxd9mgdp4t) — Germany
- [Director Technical Support & Field Service](https://feeny.ai/job/director-technical-support-field-service-sereact-stuttgart-6rgvn8b0khc8) — Stuttgart, Germany
- [Director Supply Chain & Hardware Operations](https://feeny.ai/job/director-supply-chain-hardware-operations-sereact-stuttgart-54cb5rwvzvpj) — Stuttgart, Germany
- [Director NPI & Industrialization](https://feeny.ai/job/director-npi-industrialization-sereact-stuttgart-2n9b5qsy59rw) — Stuttgart, Germany
- [Internship G2M (m/f/d)](https://feeny.ai/job/internship-g2m-m-f-d-sereact-stuttgart-szp64ba16kq1) — Stuttgart, Germany
- [Member of Technical Staff (m/f/d)](https://feeny.ai/job/member-of-technical-staff-m-f-d-sereact-zurich-kdcnsnp7bq1j) — Zurich, Switzerland
- [Mechanical Design Engineer](https://feeny.ai/job/mechanical-design-engineer-sereact-boston-hafyy6q4wytn) — Boston, MA
- [Electrical Engineer](https://feeny.ai/job/electrical-engineer-sereact-boston-mffg80t4dgqt) — Boston, MA