---
title: 'Senior Support Engineer at Snowflake'
canonical: 'https://feeny.ai/job/senior-support-engineer-snowflake-warsaw-hbww8rkhjpmb'
type: 'job'
last_seen: '2026-10-16'
---

# Senior Support Engineer at Snowflake

- **Company:** [Snowflake](https://feeny.ai/companies/snowflake)
- **Location:** Warsaw, Poland
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/snowflake/b17534b1-5109-46f8-99d3-f19104598827/application

**Skills:** ServiceNow, Zoom, Slack, Okta, Confluence, JIRA, Office 365, Google Administration, Jamf Administration, Active Directory, Mac OS, Change Control Policies, Server Room Administration

> The Senior Support Engineer provides global technical support and manages tickets within the Enterprise Technology Service Management system. Responsibilities include troubleshooting technical issues, developing standard operating procedures, and coordinating with local departments to ensure successful project imple...

## Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. AS A SENIOR SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:

- Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts
- Work with local department managers to analyze and resolve technical issues, and recommend solutions for changing needs
- Provide global support by managing tickets within our ET Service Management Ticketing System (ServiceNow), including knowing when to escalate priority issues
- Follow standard operating procedures and quickly redirect problems to the appropriate resources when needed
- Develop, document, and implement standard operating procedures and customer service guidelines for remote ET support, and pass them down to the Level 1 help desk
- Actively participate as a global ET member and contribute to global projects
- Provide local A/V and video collaboration (Zoom) support
- Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls
- Maintain local inventory accuracy and coordinate equipment
- Prepare new hire hardware for deployment
- Run weekly new hire orientation
- Troubleshoot client-side network connectivity issues

OUR IDEAL SENIOR SUPPORT ENGINEER WILL HAVE:

- 5+ years of experience supporting information technology infrastructure
- 2+ years of experience providing executive-level support
- Strong experience with Mac OS systems at the user level
- Experience with change control policies and procedures
- Experience administering small-size corporate server rooms
- Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, and ServiceNow
- Office 365, Google Workspace, Jamf, and Active Directory administration
- Strong troubleshooting and problem-solving skills, with resiliency in the face of continual change and the ability to handle high demands
- Demonstrated ability to manage and prioritize multiple issues with minimal supervision, plus excellent organizational skills, a teamwork approach, and the ability to act independently to solve problems
- Excellent oral and written communication skills with strong interpersonal skills
- Basic ability to manage projects and an understanding of project methodology
- Ability to work a flexible schedule, including overtime and after-hours work
- An experimental, AI-native mindset: curiosity about applying emerging AI tools to simplify and improve day-to-day support workflows
- Onsite role

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: [careers.snowflake.com](http://careers.snowflake.com)

## About Snowflake

## Company Overview
- **One-liner**: Snowflake provides an AI Data Cloud platform that enables enterprises to store, analyze, and securely share their data across multiple clouds and geographies.
- **Entity Type**: Public (NYSE: SNOW)
- **Headquarters**: Bozeman, Montana, United States
- **Founded**: 2012
- **Founders**: Not explicitly listed in the provided search results (widely known co-founders include Benoit Dageville, Thierry Cruanes, Marcin Zukowski – not verified in these search results)

## Core Business
- **Primary Industry**: Enterprise software, cloud data platform
- **Target Customers**: B2B, including large enterprises (e.g., hundreds of the world’s largest companies), mid-market, and SMBs
- **Mission**: “To Mobilize the World’s Data” (Glassdoor) and “empower every enterprise to achieve its full potential through data and AI” (Snowflake Careers page)

## Products & Services
- **Snowflake AI Data Cloud**: A unified, multi-cloud platform that combines data warehousing, data lakes, data sharing, and AI/ML capabilities. Customers can discover, share, and analyze data while running analytic workloads across public clouds (AWS, Azure, GCP).
- **Snowflake Marketplace**: A marketplace for discovering and accessing third‑party data sets and applications.
- **Snowflake‑Powered Applications**: Platform for building and deploying data‑intensive applications.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results (as a public company, market cap fluctuates and is available on financial websites).
- **Key Metric**: Annual Revenue – $1 to $5 billion (USD) per Glassdoor.
- **Notable Investors/Partners**: Not explicitly mentioned in the search results (historically backed by Sequoia Capital, Dragoneer, etc. – not verified here).
- **Growth Signals**:
  - Named #1 on the 2023 Fortune Future 50 List ([Fortune.com](https://fortune.com))
  - Listed as a U.S. Best Large Place to Work by BuiltIn in 2024
  - Recognized as one of the “20 Coolest Cloud Software Companies” by CRN in 2022 and 2024
  - Headcount of 5,001–10,000 employees with 30 global locations; actively hiring
  - Revenue range $1B–$5B indicates strong scale

## Competitive Advantages
- **Multi‑Cloud Flexibility**: Operates across AWS, Azure, and GCP, avoiding vendor lock‑in.
- **Unified Data Experience**: One platform for data sharing, analytics, and AI, reducing silos.
- **Separation of Compute and Storage**: Allows independent scaling and cost efficiency (not detailed in provided sources, but a known differentiator).
- **Strong Ecosystem**: Data marketplace and extensive partner network.

## Strategic Focus
- **AI & Data Innovation**: The company’s current emphasis is on making “enterprise AI easy, efficient, and trusted” and integrating AI capabilities into the Data Cloud.
- **Global Expansion**: Active hiring across 30 locations indicates continued geographic growth.
- **Customer‑Centric Development**: Focus on empowering enterprises to achieve “full potential through data and AI.”

## Why Work Here
- **Culture**: Described as “driven by innovation, low egos, high bars, and collaboration” (Snowflake Careers page). Glassdoor rating of 3.9/5 overall (78% approve CEO).
- **Work‑Life Balance**: Glassdoor rates Work/Life Balance at 3.7/5; many remote and hybrid roles available (see Indeed listings).
- **Benefits**: “Benefits & Beyond” program includes competitive compensation, equity, career advancement programs, and commitment to pay equality and veteran hiring.
- **Engineering Focus**: Hiring process includes 2–4 week timeline with technical interviews; the company values impactful, project‑based work for all roles, including interns.
- **Recognition**: Named a Best Large Place to Work (BuiltIn 2024) and future‑focused by Fortune, signaling strong employer brand.

## Sources
1. [Snowflake Careers Overview](https://careers.snowflake.com/us/en)
2. [Life at Snowflake](https://careers.snowflake.com/us/en/snowflake-life)
3. [Snowflake on Glassdoor](https://www.glassdoor.com/Overview/Working-at-Snowflake-EI_IE928471.11,20.htm)
4. [Snowflake Hiring Process](https://careers.snowflake.com/us/en/gethired)
5. [Snowflake on Indeed](https://www.indeed.com/cmp/Snowflake-7f4a7fba)
6. [Snowflake Careers Portal (Ashby)](https://jobs.ashbyhq.com/snowflake) – provided by user

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- [Principal Forward Deployed Engineer I, Frontier Engineering](https://feeny.ai/job/principal-forward-deployed-engineer-i-frontier-engineering-snowflake-menlo-park-wzb965xmsew9) — Menlo Park, CA
- [Senior Solution Engineer - GCC](https://feeny.ai/job/senior-solution-engineer-gcc-snowflake-bangalore-rk8h5367fa0c) — Bangalore, India
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