--- title: 'Senior Support Engineering Manager at Cubic³' canonical: 'https://feeny.ai/job/senior-support-engineering-manager-cubic3-dublin-p97199cypngs' type: 'job' last_seen: '2026-09-10' --- # Senior Support Engineering Manager at Cubic³ - **Company:** Cubic³ - **Location:** Dublin, Ireland - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-18 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/cubic3/2c1bf05d-7bb5-4721-b9b3-fda9a9bbadbf ## Job description The Company Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements. We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. So, whether you’re interested in joining us as an individual contributor, manager, senior leader – or someone who aspires to growing into a leadership role – we look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values. ## The Role We are looking for a Senior Support Engineering Manager to lead the team responsible for keeping Cubic³'s global connectivity platform running for our OEM customers and their devices in the field. The team sits between our customer-facing support functions and our engineering teams. Its role is to take ownership of technical support work as it comes in. Triaging, investigating, and resolving it directly, including making the changes and updates production systems require to fix an issue. This means engineering teams are engaged only for genuine engineering problems, with the diagnosis and context already done, rather than being pulled into front-line support. Done well, the function protects engineering focus while giving customers faster resolution. You will lead a team of technical support engineers who hold the access and authority to make changes to production systems, organised across platform operations, network operations, and change management. Each area has a team lead reporting to you, and together they provide coverage across regions and time zones. This is a leadership role rather than a hands-on engineering one, but it requires real technical credibility. You will be accountable for service performance, for the quality of incident and escalation handling, and for how the team develops. You will be the senior point of escalation when a customer-affecting issue needs ownership, and the person who makes sure the underlying cause gets addressed rather than the symptom. You will also own how the function matures. That means shaping the operational model, improving process discipline around incident, change, problem, and release management, and pushing for better tooling, observability, and automation so the team spends less time on repeatable work — and can safely resolve more at source. The role is based in Dublin and reports to the VP of DevOps & Architecture. ## Responsibilities of this role - Lead and develop a team of 15 support and operations engineers, working through team leads to set direction, standards, and priorities. - Coach and grow the team leads, building their capability as people managers and technical decision makers. - Own service performance against agreed SLAs and internal targets, and report clearly on operational health to senior stakeholders and customers. - Act as senior escalation owner for major incidents, coordinating across engineering, vendors, and MNO partners, and holding the line on root cause analysis and permanent fixes. - Plan capacity, coverage, and on-call rotations to sustain support across regions without over-relying on individuals. - Work with MNO partners and vendors on issue escalation, performance, and the introduction of new services, holding them to committed timelines and quality. - Partner with Engineering and Product to feed operational insight into the roadmap, and to make sure new services are supportable before they reach production. - Drive process maturity across incident, problem, change, and release management, and make sure lessons learned translate into changed practice. - Identify and deliver improvements in tooling, monitoring, diagnostics, and automation that reduce manual effort and shorten time to resolution. - Own hiring, onboarding, performance, and development planning for the team, in partnership with the People Team. ## Requirements - Significant experience in technical support, network operations, or service operations leadership, including experience managing managers or team leads rather than only individual contributors. - Track record leading teams of comparable size and complexity, with responsibility for coverage across time zones. - Domain knowledge of mobile connectivity or IoT connectivity operations. You should be able to hold a credible conversation on core network signalling (SS7, Diameter, S6a), roaming, attach and session establishment, SMS, and voice, and to interrogate a root cause analysis without needing to run the trace yourself. - Demonstrated ownership of major incident management at scale, including customer-facing escalation and post-incident review. - Experience managing third party vendors and network partners, including escalation and performance conversations. - Comfort working with operational data, using metrics to set targets, identify weak points, and evidence improvement. - Strong written and verbal communication, with the ability to translate technical detail for commercial and executive audiences. - Experience embedding ITIL aligned processes in a live operational environment. Desired experience and qualifications - Exposure to automotive, agriculture, or transportation OEMs, or another environment with comparable compliance and quality expectations. - Experience supporting eSIM, eUICC profile management, or multi-IMSI solutions. - Experience leading distributed teams across multiple sites. - Background introducing automation or observability improvements into a support function. - ITIL certification. New hires at Cubic³ are required to work onsite five days a week during their six-month probation period to get to know the company, their team, and our ways of working. After probation, we offer a flexible arrangement of up to eight work-from-home days per month, provided it aligns with business needs and performance standards. This arrangement is not a given for all roles. Cubic³ is an equal opportunities employer and committed to fostering a diverse and inclusive workplace. ## About Cubic³ ## Company Overview - **One-liner**: Cubic³ delivers smart, secure, cloud-based global connectivity solutions for software-defined vehicles (SDVs) and high-value mobile assets, enabling OEMs to manage, analyse, and monetise connected fleets across 200+ countries. - **Entity Type**: Private (no public filings or funding rounds disclosed) - **Headquarters**: Dublin, Ireland (The Hive, Carmanhall Road, Sandyford, Dublin 18) - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industries**: Automotive (software-defined vehicles), Agriculture, and other sectors relying on mobile asset connectivity (e.g., logistics, heavy machinery) - **Target customers**: B2B – OEMs (original equipment manufacturers) and enterprises that need global, compliant, and intelligent connectivity for vehicles and mobile assets - **Mission / Purpose**: To provide smart, secure, and truly global connectivity that unlocks new revenue streams, operational efficiency, and innovation for OEMs in fast-moving industries ## Products & Services - **Cubic3 Cloud**: Cloud-based platform that provides real-time analytics, insights, and a unified view of connected assets across the globe; enables OEMs to localise connectivity, comply with regional regulations, and make data-driven decisions. - **Intelligent3**: Managed connectivity offering with real-time analytics and insights that help OEMs unlock revenue-generating opportunities. - **Secure3**: Security protocols tailored for SDVs, protecting data and meeting mandatory regulatory requirements. - **Everywhere3**: Global connectivity footprint covering 200+ countries through partnerships with 550+ mobile networks, ensuring seamless roaming and compliance. All offerings are SaaS/platform based. ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: 29 million+ connected vehicles; 550+ mobile network partnerships; reach in 200+ countries (as of 2025/2026) - **Notable Investors / Partners**: Tier 1 mobile network operators globally; board members include Hirokazu Uechi and Satoshi Uchiyama (likely representing a strategic investor, possibly Sumitomo Corporation or similar – not explicitly stated) - **Growth Signals**: Strong headcount growth indicated by a diverse team of 46+ nationalities; active graduate programme launched for 2026; expanding offices in Dublin, Munich, and Detroit; “202 market leaders trust us” (from website) ## Competitive Advantages - **Unmatched global footprint**: 200+ countries and 550+ mobile networks via Tier 1 partners – difficult for competitors to replicate. - **Vertical expertise**: Deep focus on software-defined vehicles (SDVs) and mobile assets, offering security, compliance, and analytics tailored to automotive and agriculture OEMs. - **Cloud-native platform**: Real-time data and insights give OEMs a strategic edge in monetising connectivity and improving operational efficiency. - **Established trust**: 29M+ connected vehicles and a client list of 202 market leaders indicate strong OEM adoption. ## Strategic Focus - Continue to scale global connectivity partnerships and expand into new industries (e.g., smart agriculture, logistics). - Invest in security and regulatory compliance capabilities to future-proof SDV connectivity. - Grow the engineering and product teams (highlighted by graduate programme and multiple open roles) to accelerate platform innovation. - Strengthen OEM relationships by enabling new revenue streams through data-driven insights. ## Why Work Here - **Culture**: Emphasises empathy, vision, empowerment, accountability, and helpfulness. Diverse team of 46+ nationalities; active employee-led inclusion initiatives. - **Work policy**: Office-first culture with core working hours in modern offices; provides free healthy food and weekly yoga classes at the Dublin office. Locations: Dublin (HQ), Munich, Detroit. - **Benefits**: Competitive salaries, stock options, retirement plans, comprehensive medical/dental/income protection/life assurance, generous time off (including parental and marriage leave), education support, financial workshops, and well-being programmes. - **Career development**: Formal and informal learning programs; graduate programme; pay equity reviews. - **Engineering culture**: Focus on cloud, connectivity, real-time data, and scaling global infrastructure – ideal for engineers interested in IoT, SDVs, and networking. ## Sources 1. [cubic3.com](https://www.cubic3.com/) – Company homepage, product overview, statistics 2. [cubic3.com/about](https://www.cubic3.com/about/) – About page, in-depth profile 3. [cubic3.com/careers](https://www.cubic3.com/careers/) – Careers page with benefits, culture, locations 4. [cubic3.com/leadership](https://www.cubic3.com/leadership/) – Executive leadership team 5. [jobs.ashbyhq.com/cubic3](https://jobs.ashbyhq.com/cubic3) – Current job openings ## Other roles at Cubic³ - [Accounts Payable Specialist](https://feeny.ai/job/accounts-payable-specialist-cubic3-dublin-8fkhwf12yhd7) — Dublin, Ireland - [Software Support Engineer](https://feeny.ai/job/software-support-engineer-cubic3-manila-97t6x5218ejr) — Manila, Philippines - [Application Support Engineer](https://feeny.ai/job/application-support-engineer-cubic3-manila-spnate41w53n) — Manila, Philippines - [Chief Financial Officer](https://feeny.ai/job/chief-financial-officer-cubic3-dublin-6zcf6g7wxgjf) — Dublin, Ireland - [SIM Engineer I](https://feeny.ai/job/sim-engineer-i-cubic3-madrid-me91fqs6mzp2) — Madrid, Spain - [SIM Engineer I](https://feeny.ai/job/sim-engineer-i-cubic3-dublin-ktp6hnvffy5t) — Dublin, Ireland - [SIM Engineer II](https://feeny.ai/job/sim-engineer-ii-cubic3-madrid-zymev5sahzzr) — Madrid, Spain - [SIM Engineer II](https://feeny.ai/job/sim-engineer-ii-cubic3-dublin-z6a557p3gexa) — Dublin, Ireland