--- title: 'Senior Support Operations Specialist - Europe at Storyblok' canonical: 'https://feeny.ai/job/senior-support-operations-specialist-europe-storyblok-remote-11r8g7natb8c' type: 'job' last_seen: '2026-09-09' --- # Senior Support Operations Specialist - Europe at Storyblok - **Company:** Storyblok - **Location:** Remote - **Work type:** remote - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-09 - **Apply:** https://www.storyblok.com/job?gh_jid=4961242101 ## Job description Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. ## WHAT IS IN IT FOR YOU You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits: - Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) - Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding - Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays - Personal development fund for courses, books, conferences, and material - The annual international team-building trip, quarterly and monthly online get-togethers - As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules - An international team that loves to have fun at work and works hard together to accomplish shared goals ## JOB SUMMARY As a Senior Support Operations Specialist at Storyblok, you will play a critical role in delivering exceptional customer experiences while shaping how Support scales alongside our growing customer base. You will own the most complex operational scenarios across account setup, billing, integrations, and CMS-related inquiries, acting as a trusted expert and driving high-quality, customer-first outcomes. Operating with a high degree of autonomy, you will lead initiatives to improve support processes, remove friction, and elevate operational excellence. You will collaborate closely with Technical Support, Sales, and Partner Account Management to resolve advanced cases efficiently, while mentoring Support Operations Specialists I and II to strengthen team capability and ensure a smooth escalation path. In high-impact situations, you might engage directly with customers through video or screen-sharing sessions to resolve complex operational topics in real time and accelerate resolution. Through a combination of hands-on problem solving, leadership, and continuous improvement, you will help shape Storyblok’s support operations and contribute meaningfully to long-term customer success. ## ESSENTIAL JOB FUNCTIONS - Act as the most experienced and knowledgeable member of the Support Operations Team, responsible for handling the most complex issues and providing strategic guidance. - Holds a high degree of autonomy and authority in decision-making, often leading initiatives and projects within the support operations domain. - Possess deep expertise in the organization's products, services, and support processes, serving as a go-to resource for complex problem-solving. - Maintain a positive, empathetic, and professional attitude in all customer interactions. - Educate customers on product features, functionalities, and best practices. - Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively. - Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction. - Play a significant role in the training process for Support Operations Specialists I and II. - Serve as an intermediary step in the escalation path, intervening before tickets are forwarded to the higher management. - Lead customer video/screen-sharing for complex operational cases (e.g., billing, account management, process alignment) to quickly resolve issues and clearly guide customers. ## EDUCATION AND EXPERIENCE - At least 5 years experience in Customer Support, Customer Success, or similar customer-facing role, preferably within B2B SaaS. - Fluent in English with excellent verbal and written communication and interpersonal skills. - Demonstrated experience leading real-time operational troubleshooting with customers (e.g., via video calls or screen sharing), particularly in complex or escalated scenarios, is a strong plus. - Remote working experience. - Well-organized, self-starting, has excellent work ethic, and pays attention to detail. - A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle. - Ability to work independently with little direct supervision in a remote working environment. - Real passion for solving issues and challenges. - Experience with Stripe and writing internal documentation is a plus. - Experience with Headless CMS or other headless/composable platforms is a plus. ## MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS Remote (home) work opportunity or funded by Storyblok co-working space ## GENERAL TERMS Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy [here](https://www.storyblok.com/legal/applicants-privacy-policy). All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain ([storyblok.com](http://storyblok.com/)). Here is a sneak peek of [Storyblok’s Visual Editor](https://www.youtube.com/watch?v=yxinDgI-WVU) If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com ## About Storyblok ## Company Overview - **One-liner**: Storyblok is a headless content management system (CMS) with a visual editor that enables marketing and developer teams to collaborate seamlessly on digital experiences. - **Entity Type**: Private (venture-backed) – funding details not publicly available - **Headquarters**: Austria (company was born in Austria and remains headquartered there) - **Founded**: 2017 - **Founders**: Dominik Angerer (CEO, co-founder) and Alexander Feiglstor (CTO, co-founder) ## Core Business - Primary industry: Headless Content Management System (CMS), digital experience platforms - Target customers: Mid-market and enterprise businesses (B2B) – teams that include both developers and marketers - Mission: “Make it easier and faster for marketing and developer teams to deliver impactful digital experiences at scale. And have fun while they’re doing it.” ## Products & Services - **[Storyblok CMS]**: The core headless CMS platform featuring an intuitive visual editor, drag-and-drop components, on-page collaboration, and API-first architecture (GraphQL, REST, MCP Server). Enables teams to structure content once and repurpose it across any channel. - **[Storyblok FlowMotion]**: AI orchestration layer that coordinates agent-driven tasks into consistent, collaborative workflows, keeping AI agents and human teams in sync. - **[MCP Server]**: Native integration that connects AI agents directly to Storyblok’s content structure, schemas, and brand voice, enabling context-aware automation. ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Total Funding**: Not publicly available (founder’s bio mentions experience “raising venture capital”, but no round details in provided sources) - **Key Metric**: 230 teammates across 45+ countries (as of 2025) - **Notable Customers/Partners**: Octopus Energy (releases new websites in five minutes, reduced engineer requests by over 65%) - **Awards & Recognition**: - G2 #1 Enterprise Headless CMS (75+ badges) - Strong Performer in The Forrester Wave™ CMS Report - Recognized by IDC MarketScape for Headless CMS - **Growth Signals**: Goal to scale to $100M ARR; expanding AI capabilities (FlowMotion, MCP Server); growing global remote team ## Competitive Advantages - **Visual editing + headless flexibility**: Drag-and-drop content building without sacrificing developer freedom (API-first, component-based) - **AI-native orchestration**: FlowMotion and MCP Server allow teams to blend human and agent work in a unified content workflow - **Strong analyst recognition**: Multiple independent accolades (G2, Forrester, IDC) validate enterprise readiness - **Remote-first culture since day one**: Ability to hire top talent from any country, fostering a highly diverse and engaged team ## Strategic Focus - Scaling ARR beyond $100M through enterprise adoption and AI-powered content experiences - Deepening AI integration (FlowMotion, agentic content management) to differentiate in the CMS market - Maintaining best-in-class developer experience while making the platform even more intuitive for marketers ## Why Work Here - **Fully remote & flexible**: Storyblok has been a remote-only company since its founding. Team members can choose their work location (home, co-working space, or office) and set hours around their life (max 38.5 hours/week). - **People and culture**: 230 employees from 45+ countries, 47+ nationalities. Emphasises values like “people first”, “act like an owner”, “be a problem solver”, and “learn and grow together”. - **Perks**: 25 days paid annual leave + local public holidays; generous parental, sick, and special leave; career development fund; home office equipment package; business travel insurance; team retreats and online events; welcome swag; referral bonuses. - **Engineering culture**: CTO Alexander Feiglstor is active in open source; the team prioritises automation, efficient processes, and continuous learning. - **Diversity**: Actively fostering an inclusive environment with team members from all over the world. ## Sources 1. [Storyblok About Page](https://www.storyblok.com/about) 2. [Storyblok Homepage](https://www.storyblok.com/) 3. [Storyblok Careers Page](https://www.storyblok.com/jobs) 4. [Storyblok LinkedIn](https://www.linkedin.com/company/storyblok) 5. [Storyblok Greenhouse Jobs Board](https://job-boards.eu.greenhouse.io/storyblok2) ## Other roles at Storyblok - [Director of People Experience (Europe)](https://feeny.ai/job/director-of-people-experience-europe-storyblok-remote-4jy6hgyjb3nt) - [Business Development Representative - UK&I](https://feeny.ai/job/business-development-representative-uk-i-storyblok-remote-rvhjrxw4605t) - [Engineering Manager - Foundations & Enablement](https://feeny.ai/job/engineering-manager-foundations-enablement-storyblok-remote-7z6htxvmd9rm) - [Technical Support Engineer II - Costa Rica, Colombia](https://feeny.ai/job/technical-support-engineer-ii-costa-rica-colombia-storyblok-remote-d42fvyv854nw) - [Documentation Engineer II - Poland](https://feeny.ai/job/documentation-engineer-ii-poland-storyblok-remote-94ge0zd8pqv8) - [Enterprise Account Executive - Chicago, USA](https://feeny.ai/job/enterprise-account-executive-chicago-usa-storyblok-remote-fktz3bbejz1b) - [Senior Legal Counsel (EMEA)](https://feeny.ai/job/senior-legal-counsel-emea-storyblok-remote-xtk6qrgbgjjx) - [Outbound GTM Specialist](https://feeny.ai/job/outbound-gtm-specialist-storyblok-remote-e5fhnprratkn) - [Senior Solutions Engineer - UK](https://feeny.ai/job/senior-solutions-engineer-uk-storyblok-remote-9s1b9e3hs8dw) - [Director of Product Marketing - USA](https://feeny.ai/job/director-of-product-marketing-usa-storyblok-remote-ajmqfz8j5511)