--- title: 'Senior Systems Engineer – MSP Automation (Remote) at Intelligent Technical Solutions' canonical: 'https://feeny.ai/job/senior-systems-engineer-msp-automation-remote-intelligent-technical-solutions-vmtfn4m2e2pt' type: 'job' last_seen: '2026-09-07' --- # Senior Systems Engineer – MSP Automation (Remote) at Intelligent Technical Solutions - **Company:** Intelligent Technical Solutions - **Location:** Johannesburg, South Africa - **Work type:** remote - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/its/jobs/7934416003 ## Job description Job Description: The Centralized Services Engineer I (Senior Systems Engineer – MSP Automation) plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-facing IT environments. This position requires a highly skilled professional with expertise in infrastructure architecture, cloud systems, MSP tools, and automation. The successful candidate will act as a critical escalation point for the internal helpdesk team while driving innovation through scripting, automation, and tool integrations. Additionally, this role includes responsibilities related to backup infrastructure architecture, deployment, verification, and remediation escalation, specifically utilizing Veeam as the backup solution. Job Responsibilities: Escalation and Support - Serve as the escalation point for complex issues unresolved by the internal helpdesk team. - Act as an escalation point for backup remediation, ensuring critical data recovery and system integrity. Onboarding and Offboarding - Oversee internal user onboarding and offboarding processes to ensure a seamless experience. - Manage client onboarding and offboarding, ensuring all systems, accounts, and configurations are properly set up or decommissioned. Infrastructure Architecture and Maintenance - Design, implement, maintain, and troubleshoot datacenter and cloud infrastructure, focusing on Windows and Azure environments. - Develop and maintain backup infrastructure architecture using Veeam to ensure reliable data protection and recovery. Backup Management - Design, deploy, and maintain Veeam backup solutions for internal and client environments. - Perform regular backup verification with Veeam to ensure integrity and recoverability of data. - Escalate and remediate backup failures, ensuring minimal downtime and data loss. - Optimize Veeam backup policies and strategies for efficiency, compliance, and security. RMM (Remote Monitoring and Management) - Maintain and troubleshoot the ConnectWise Automate platform. - Develop and optimize RMM scripts and automation workflows to improve efficiency and reduce manual tasks. MDM (Mobile Device Management) - Maintain and troubleshoot Addigy and Intune platforms. - Create and manage MDM scripting and automation solutions to streamline mobile device management. PSA (Professional Services Automation) - Maintain and troubleshoot ConnectWise Manage to ensure smooth operation of service delivery workflows. Tool Integration and Management - Conduct proof-of-concept evaluations for new MSP tools. - Integrate tools within the MSP environment to enhance operational efficiency. Patching Management - Architect and maintain Windows and third-party patching processes to ensure compliance and security. Documentation - Create and maintain comprehensive documentation for infrastructure, tools, and processes. - Document Veeam backup configurations, verification processes, and remediation procedures. Job Qualifications: Education and Experience - Relevant Microsoft certifications - Networking certifications advantageous - 3+ years of experience in a similar role within an MSP environment Technical Skills - Expertise in Windows Server, Azure infrastructure, and cloud technologies. - Proficiency with RMM tools (ConnectWise Automate) and PSA platforms (ConnectWise Manage). - Strong scripting skills in PowerShell or similar languages. - Experience with MDM platforms (Addigy, Intune). - Familiarity with MSP tools and their integrations. - Experience with database platforms (MSSQL, MySQL). - Adept at networking (Cisco, HPE, Dell, SonicWall, FortiGate). - Strong understanding of backup infrastructure architecture, deployment, and verification using Veeam. - Experience with Veeam backup solutions and troubleshooting backup failures. Soft Skills - Strong problem-solving and troubleshooting abilities. - Excellent communication and interpersonal skills. - Ability to manage multiple priorities in a fast-paced environment. - Detail-oriented with a focus on process improvement. - Skilled in documentation. Job Requirements: - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) - A very strong cultural fit the ITS way (Our core values will be discussed during the interview) - Excellent command of the English language both spoken and written - Able to work full time 40 hours a week: - Reactive - Normal Business hours from 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. - Proactive - Schedule will be finalized after the training period, with shifts outside the regular business hours. - Able to pass our online behavior and cognitive assessments. - Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. - Able to provide NBI Clearance (for PH applicants). Compensation: Pay rate starts at $13.00/hr and may vary by experience and location. Benefits: - Comprehensive Health Plans / HMO (Employee & Dependent/s) - Life Insurance - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Night Shift Bonus - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification Fraud Alert – Recruitment Scams Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels. - ITS does not request payment or financial information at any stage of the hiring process. - Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer. - We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts. - If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com. - All verified job openings are posted here: https://www.itsasap.com/job-openings Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now: [PRE-RECORDED VIDEO INTERVIEW](https://app.hireflix.com/public-application/67d8532083030033549c1868) ## About Intelligent Technical Solutions ## Company Overview - **One-liner**: Intelligent Technical Solutions (ITS) is a managed IT services provider that delivers enterprise-grade cybersecurity, compliance, and IT support to small and mid-sized businesses. - **Entity Type**: Private (acquired by Tower Arch Capital) - **Headquarters**: Las Vegas, Nevada, United States - **Founded**: 2003 - **Founders**: Not publicly listed on the company website ## Core Business - **Primary Industry**: Managed IT Services, Cybersecurity, and Compliance - **Target Customers**: Small to mid-sized businesses (SMBs) across various industries - **Mission Statement**: "Our goal at Intelligent Technical Solutions (ITS) is to ensure our small-business clients can reach their full potential with enterprise-grade technology solutions that will support their current and future needs, without going over their budget." [itsasap.com](https://www.itsasap.com/about-us) ## Products & Services - **Managed IT**: Proactive monitoring, maintenance, and 24/7 support for business IT infrastructure. - **Co-Managed IT**: Supplemental IT support for businesses with existing internal IT teams. - **Cybersecurity**: Federal-grade security services including threat detection, prevention, and response. - **Compliance**: Guidance and support for navigating regulatory requirements (e.g., SOC 2, CMMC). - **Data Analytics**: Tools and services to leverage business data for decision-making. - **AI Solutions**: AI-powered tools for automating repetitive tasks and enhancing decision-making. - **VoIP Phone Systems**: Cloud-based phone systems for business communication. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue of $26.0 million (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions) - **Notable Investors/Partners**: Parent company is Tower Arch Capital (acquired in July 2022) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions) - **Growth Signals**: - Headcount of 221 employees, growing +17.8% year-over-year [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions) - Acquired multiple companies: BrightWire Networks (2022), Granite Computer Solutions (2022), Digital Seattle (2024), Afineol IT Consulting (2024), Black Breach (2025) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions) - Recognized on Inc. 5000 list (2024), CRN MSP 500, CRN Tech Elite 250, CRN Security 100, and Channel Futures MSP 501 [itsasap.com](https://www.itsasap.com/about-us) - 91 certified technicians on staff [itsasap.com](https://www.itsasap.com/about-us) ## Competitive Advantages - **Enterprise-Grade for SMBs**: Delivers sophisticated IT and security solutions typically reserved for large enterprises at prices accessible to small businesses. - **National Reach with Local Expertise**: Operates in 12+ major U.S. markets (Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Olympia, Phoenix, Portland, Reno, Sacramento, San Francisco, Seattle) while maintaining a local service model [itsasap.com](https://www.itsasap.com/about-us). - **Broad Service Portfolio**: Combines managed IT, co-managed IT, cybersecurity, compliance, data analytics, and AI services under one roof. - **SOC 2 Type II Certified**: Demonstrates a commitment to security and operational controls. [itsasap.com](https://www.itsasap.com/about-us) - **Aggressive M&A Strategy**: Rapid growth through acquisitions is expanding geographic footprint and talent base. ## Strategic Focus - **Growth Through Acquisition**: Continuing to acquire regional MSPs to expand market presence (6 recent acquisitions listed). - **Deepening Cybersecurity & Compliance**: Focus on high-value offerings like CMMC and SOC 2 compliance to meet growing regulatory demands. - **Expanding AI Capabilities**: Integrating AI tools into service offerings to help clients automate and innovate. - **Building a Global Workforce**: Actively hiring across the U.S., Philippines, India, Serbia, and South Africa to create a 24/7 support model. [itsasap.com](https://www.itsasap.com/job-openings) ## Why Work Here - **Culture & Values**: Emphasizes core values like "Be a Creator," "Have an Open Mind," and "Do the Right Thing," with a stated goal of creating a "no drama, professional team." [itsasap.com](https://www.itsasap.com/about-us) - **Remote/Hybrid Work**: Offers a mix of remote, hybrid, and onsite roles depending on location and position (e.g., "CMMC Security Engineer (Hybrid)" and "Remote IT Service Desk Coordinator"). [itsasap.com](https://www.itsasap.com/job-openings) - **Benefits**: Competitive base salary, comprehensive health plans (medical, dental, vision), life and accident insurance, disability coverage, paid US holidays, paid time off (starting at 15 days/year), maternity/paternity leave, retirement plan, health & wellness program, and company-paid training and certification. [itsasap.com](https://www.itsasap.com/careers) - **Growth Opportunities**: High growth rate (+17.8% YoY) and a track record of promotions and internal mobility, with a workforce breakdown showing many specialist and manager-level roles. - **Diversity & Inclusion**: Stated commitment to Equal Employment Opportunity and providing a safe space for all employees. [itsasap.com](https://www.itsasap.com/careers) - **Global Team**: Opportunity to work with colleagues across the U.S., Philippines, India, Serbia, and South Africa. [itsasap.com](https://www.itsasap.com/job-openings) - **Community Impact**: "ITS Cares" employee-led volunteer program for community service. [itsasap.com](https://www.itsasap.com/about-us) ## Sources 1. [itsasap.com - Homepage](https://www.itsasap.com/) 2. [itsasap.com - About Us](https://www.itsasap.com/about-us) 3. [itsasap.com - Careers](https://www.itsasap.com/careers) 4. [itsasap.com - Job Openings](https://www.itsasap.com/job-openings) 5. 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