---
title: 'Senior Team Lead, Event Services at First Global Management Services, Inc.'
canonical: 'https://feeny.ai/job/senior-team-lead-event-services-first-global-management-services-inc-sao-paulo-0t7htj7hj9cx'
type: 'job'
last_seen: '2026-09-15'
---

# Senior Team Lead, Event Services at First Global Management Services, Inc.

- **Company:** First Global Management Services, Inc.
- **Location:** São Paulo Sao Paulo, Brazil
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-15
- **Apply:** https://firstagency.com/position/?job=5224851007&gh_jid=5224851007

## Job description

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at [www.firstagency.com](http://www.firstagency.com/)

## What You Would Get To Do

The Senior Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the project team delivers consistently exceptional service to our clients through excellent project management and delivers world-class events that exceed client expectations. Along with other FIRST team members, the Senior Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event planning professional with prior experience managing and motivating team members.

This role requires full-time, on-site presence

Essential Duties & Responsibilities

- Responsible for all aspects of on-site event services delivery which includes developing processes, training team members, and driving innovations and efficiencies
- Direct or indirect management of teams including Team  Leads where applicable of the event delivery  teams  for a site location(s)
- Assume responsibility as the most senior member of the on-site Event Services teams for a distinct site location, manage escalations and creatively solution
- Have oversight of team workload ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required
- Successfully liaise across different levels within the immediate team, the client’s organization, and other vendor partners
- Thoroughly and comprehensively understand how our team supports and executes event services to effectively mentor and support team members onsite
- Identify new and alternative ways of approaching FIRST’s event management and event production offering to clients by collecting feedback, identifying trends and implementing changes, including on-going development and review of planning, execution and post event processes
- Drive team development and skills through consistent cross-functional training and supporting a strong and engaging performance program across the team, clearly outlining development of skills, attributes and growth, and providing feedback to team members on an on-going basis
- Ensure policies and procedures resources are updated, complete and available and that staff are adhering to these resources
- Handle event escalations as needed and actively review and discuss post-event feedback, highlighting issues and ensure that they will be escalated and resolved accordingly, and apply forward thinking issue mitigation
- Provide input and feedback on big picture opportunities, issues, and challenges within the organization supporting the Event Management Campus/Regional Leader
- Motivate the team to work efficiently, be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions
- Advise on the planning and execution of events for designated high profile groups, overseeing execution of larger scale events
- Partner with FIRST People & Culture on company initiatives, recruiting, and employee relations matters
- Partner with leadership and the client on various strategic initiatives and projects

## What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.

- Bachelor's Degree preferred
- Position requires 10 years of experience
- Must be fluent in English
- Strong people management skills with the ability to lead by example
- High level of proficiency in the delivery  of events and event operations
- Ability to work fully onsite
- Excellent written and oral communication skills with the ability to build and maintain relationships across clients and stakeholders at all levels in a fast-paced environment
- Decision maker and creative problem solver with a collaborative/team-player attitude
- Positive and caring approach to team management
- Adaptability to situations and ever-changing demands
- Highly organized with the ability to handle multiple tasks to meet strict deadlines
- Excellent time management and multi-tasking skills
- Ambitious and proactive with a calm and flexible approach to handling pressure
- Experience working on large and complex databases
- This role will require flexibility to be deployed across the campus as required and work outside of standard hours as business needs dictate

Requirement to Travel: 20-40%

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

- Comprehensive Medical Coverage
- Meal Allowance (Vale-Refeição)
- Food Voucher Benefit (Vale-Alimentação), where applicable
- Transportation Voucher (Vale-Transporte)
- Life Insurance Coverage
- Employee Assistance Program (EAP)
- Wellness Stipend
- Complimentary Access to Headspace and Maven
- 13th-Month Salary in accordance with Brazilian labor law
- Discretionary Performance Bonus Opportunity
- Paid Vacation, Vacation Bonus, Public Holidays, and other statutory benefits in accordance with Brazilian labor laws and applicable employment requirements

## #LI-MV2

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

## About First Global Management Services, Inc.

## Company Overview
- **One-liner**: FIRST is a global brand experience agency that creates and executes award-winning events and experiences to connect people with the world’s top brands.
- **Entity Type**: Private (subsidiary of Encore Group (USA) LLC)
- **Headquarters**: New York, New York, United States
- **Founded**: 1996
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Events Services / Experiential Marketing
- **Target customers**: B2B – Fortune 100 and Fortune 500 clients across financial services, technology, media, automotive, aerospace, healthcare, and professional services.
- **Mission or purpose statement**: FIRST brings together brands and people through creative, connected events and experiences.

## Products & Services
- **Full-Service Agency Partnership**: Strategy, creative, content, digital technology, data & insights, and event production for large-scale brand experiences.
- **Embedded Solutions**: Specialist talent placed directly into client teams to augment in-house marketing and events capabilities.
- **Data & AI Services**: Head of Data & AI leads analytics and intelligence offerings to measure and optimize experiential campaigns.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private)
- **Key Metric**: Annual revenue estimated at $9.5 M by third‑party data (may not reflect full scale); not officially confirmed.
- **Notable Investors/Partners**: Parent company Encore Group (USA) LLC; clients include ten Fortune 100 and Fortune 500 brands.
- **Growth Signals**: Headcount grew ~12 % YoY to over 800 employees; named Chief Marketer’s 2025 Most Innovative Marketing Agencies of the Year; Event Marketer Top Agency of the Year 2024; C&IT Global Agency of the Year (Over 100 Employees).

## Competitive Advantages
- **Global footprint**: Presence in 16 cities across 4 continents (New York, Los Angeles, London, Dublin, Singapore, etc.).
- **Long track record**: Over 29 years of operation with deep relationships across multiple industries.
- **Integrated service model**: Offers both full‑service agency work and embedded talent, giving clients flexibility.
- **Award‑winning creativity**: Consistently recognized by industry peers for innovation and execution.

## Strategic Focus
- **Sustainability & inclusion**: Active commitment to increasing positive impact on people and planet; 16 % supplier diversity spend (Q2 2024).
- **Data‑driven experiences**: Investment in data and AI capabilities to enhance event measurement and personalization.
- **Talent expansion**: Continuously hiring across departments; 51 open positions as of mid‑2025.

## Why Work Here
- **Culture**: Emphasizes curiosity, creativity, connection, and a set of core values: Ambition, Creativity, Excellence, Integrity, Teamwork (A.C.E.I.T.).
- **Diversity**: Women make up a significant portion of the global workforce; active supplier diversity and inclusion initiatives.
- **Work environment**: Hybrid/office roles available across multiple global offices; careers page lists roles in Event Technology, Production, Account Management, Data & AI, and more.
- **Perks & recognition**: CEO Maureen Ryan Fable named Chief Marketer’s 2024 Agencies CEO of the Year; company invests in wellness and community philanthropy.

## Sources
1. [firstagency.com](https://firstagency.com/)
2. [firstagency.com/who-we-are](https://firstagency.com/who-we-are/)
3. [firstagency.com/careers](https://firstagency.com/careers/)
4. [linkedin.com/company/firstglobalagency](https://www.linkedin.com/company/firstglobalagency)

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