---
title: 'Senior Technical Account Manager at Air-tek'
canonical: 'https://feeny.ai/job/senior-technical-account-manager-air-tek-toronto-n1yfszhkm732'
type: 'job'
last_seen: '2026-11-03'
---

# Senior Technical Account Manager at Air-tek

- **Company:** Air-tek
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-04-15
- **Last confirmed live:** 2026-11-03
- **Apply:** https://jobs.lever.co/air-tek/e667ae89-b1ab-42ea-b0f0-a16cd3bb3f7d

## Job description

## About Us

Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market. The product market fit is excellent, and customers are lining up to buy. Although our global customers know us, we intentionally operate in stealth mode during this growth phase.

Our diverse team shares a collective passion for solving complex problems with a drive to innovate and a desire to create the passenger-centric travel industry. Based in Toronto, our inclusive culture is built on trust, collaboration, delivering a great product, and continuous personal development. We love what we do, and we support the team around us.

## The Role

As a Technical Account Manager, you will report to the Director of Delivery and are responsible for a global portfolio of 2 – 4 large enterprise customers, who have deployed and are actively using our software (B2B and B2B2C). To be successful, you will ensure they are highly satisfied with our service and that they get the maximum possible business value from their use of our software.

Key Responsibilities (what you will do):

- Build, maintain, and drive execution of a strategic plan for each of your assigned customers
- Track and report on software usage and business outcomes
- Identify ways to improve usage and business value, and incorporate them into customer plans
- Develop and maintain close relationships with key client staff, including multiple functional teams, understanding their needs, priorities, and goals
- Represent your assigned customers’ interests in internal roadmap and planning discussions
- Monitor your customers’ support requests, ensuring positive trends and assisting with escalations where needed
- Assist in managing any high-severity incidents involving your customers
- Coordinate with Engineering and Product teams for product release, environment maintenance, and deployment activities
- Conduct a regular cadence of meetings with each customer, including weekly touchpoint meetings and quarterly business reviews
- Maintain acute awareness of the status, priorities, concerns, and usage patterns of each client, immediately surfacing significant risks or opportunities to management
- Learn the fundamentals of our software and its benefits, to the level of being able to train end users on basic usage and speak about details of support cases or enhancement requests
- Improve your knowledge of the software over time
- Contribute to ongoing process improvement and creation of materials and training content
- Occasional travel may be required

## Qualifications (About You)

- At least 4 years in a customer-facing position with complex enterprise software
- Experience with technical account management, customer success, or a similar role
- Experience in high growth or rapidly evolving environments where you've helped create structure, improve operating rhythms and convert recurring work into repeatable processes
- Familiarity with enterprise software systems
- Clear and concise communication on both technical and business topics
- Ability to speak both persuasively and informatively to a broad range of customer contacts, including executives
- Ability to advocate strongly for customers’ needs within a fast-paced business with many priorities
- Focus on continual learning and development
- Can-do attitude and desire to be part of a focused & driven team.
- Experience with the airline or travel industry is a significant asset.

The salary range for this role is $150,000 to $180,000 annually. In addition to salary, new hires may be eligible to receive stock options. The salary range shared is intended as a guide; the final salary offered may vary based on factors including the experience and skillset of the candidate. Our company is committed to providing a fair, equitable, and competitive salary that reflects the value an individual brings to the organization.

## About Air-tek

## Company Overview
- **One-liner**: Air-tek is a Canadian software company building a suite of products to automate and optimize airline operations.
- **Entity Type**: Private (stealth mode)
- **Headquarters**: Toronto, Ontario, Canada (near Union Station)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Airline operations automation, travel technology
- **Target customers**: B2B – global airlines
- **Mission or purpose statement**: To reshape the passenger-centric travel industry through data-driven automation and innovation.

## Products & Services
- **Air-tek Operations Suite**: A set of unique, integrated software products that automate and optimize airline workflows. The suite is described as having strong product-market fit and is sold to a global customer base. Type: SaaS (cloud-based, mission-critical systems).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: No annual revenue or total funding figures are publicly available. The company states that “product-market fit is excellent, and customers are lining up to buy.”
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Active hiring – 16 open roles as of mid-2026, including engineering, product, and operations positions. The company operates in stealth mode while scaling, indicating a deliberate growth phase.

## Competitive Advantages
- Strong and validated product-market fit within a large global market.
- Operates in stealth, which may limit competitor visibility while building defensible moats.
- Focus on mission-critical airline operations creates high switching costs for customers.

## Strategic Focus
- Scaling the engineering team, particularly in integration and platform engineering, to support more airline customers efficiently.
- Building scalable, configurable integrations to reduce customization per customer.
- Continuing to expand the product suite and deepen automation capabilities.

## Why Work Here
- Work on meaningful, complex problems that power the backbone of the airline industry, impacting millions of passengers.
- High-trust, low-ego culture with autonomy and ownership over projects.
- Exposure to modern technologies: C# / .NET Core, TypeScript, React, Vue.js, Node.js, Docker, AWS, GitHub Actions.
- Hybrid work policy – three days per week in the Toronto office (near Union Station).
- Competitive compensation: Software Developer salary range $90,000 – $140,000 CAD annually, plus stock options.
- Culture built on trust, collaboration, and continuous personal growth.

## Sources
1. [jobs.lever.co/air-tek – Office Coordinator](https://jobs.lever.co/air-tek)
2. [scoutify.com/companies/air-tek/](https://scoutify.com/companies/air-tek/)
3. [jobs-radar.com/company/air-tek-6218](https://jobs-radar.com/company/air-tek-6218?offices=Toronto)
4. [jobs.lever.co/air-tek/14acb33a-bcea-4060-94aa-bf5ef5893e62 – Software Developer](https://jobs.lever.co/air-tek/14acb33a-bcea-4060-94aa-bf5ef5893e62)
5. [jobs.lever.co/air-tek/7fa08762-2ce3-4182-85b6-cab749b51687 – Senior Staff Software Engineer, Integrations](https://jobs.lever.co/air-tek/7fa08762-2ce3-4182-85b6-cab749b51687)

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