---
title: 'Senior Technical Account Manager at Ben'
canonical: 'https://feeny.ai/job/senior-technical-account-manager-ben-london-2zybcswq8gx6'
type: 'job'
last_seen: '2026-09-15'
---

# Senior Technical Account Manager at Ben

- **Company:** Ben
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/Ben/eb981053-b164-49fb-9087-052953302318/application

**Skills:** Technical Troubleshooting, Log Analysis, Software Configuration, B2B SaaS, Enterprise Customer Relationship Management, Benefits Platforms, HR Tech, Payroll Systems, Employee Benefits Administration, SQL, API Testing, API Troubleshooting

> Serve as the primary technical bridge for strategic HR and benefits customers, resolving complex configuration and payroll issues while shaping product roadmap based on customer insights. Lead cross-employer initiatives, coach Associate TAMs, and create scalable technical resources to support team growth in a fast-p...

## Job description

## Our Mission

We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.

## Your Mission

As a Senior Technical Account Manager at Ben, you'll be the bridge between our most strategic customers and our internal teams. The stakes are high. Your customers are HR and benefits leaders managing tens of thousands of employees - when you solve a complex benefits configuration, untangle a wallet and allowance issue, or resolve a critical payroll reporting challenge, the ripple effect is massive. You'll tackle these high-impact technical problems at scale, whilst building the trusted relationships that turn admins into advocates. You'll also be a critical voice shaping Ben's product roadmap - translating the messy reality of customer needs into clear, actionable insights that drive what we build next. As a Senior TAM, you'll set the standard for what great looks like: coaching the wider team, demonstrating best practices in action, and helping us establish the processes and playbooks that allow us to deliver exceptional support at scale without losing the personal touch. This is a rare opportunity to be both operator and architect: doing the work today while building the foundation for tomorrow.

What you’ll be doing...

- You will own the technical relationship for your book of strategic accounts: serving as the escalation point for complex challenges around benefits configuration, wallet and allowance issues, and payroll reporting.
- Owning the most technically challenging accounts: where configuration complexity, scale, or integration requirements demand senior-level expertise.
- Leading cross-employer initiatives: ensure seamless platform delivery and prevent issues before they arise.
- Guiding admins through complex setups, integrations, and configuration changes: running technical onboarding and training sessions for both customers and internal teams.
- Being a key product advocate: Work closely with Product and Engineering to translate customer pain points into actionable product improvements, identifying patterns across issues to address root causes.
- Building the technical resources the team needs to scale: create playbooks, troubleshooting guides, and documentation that become go-to references.
- Coaching and supporting Associate TAMs on technical troubleshooting and complex problem-solving, helping them grow through real-world scenarios.
- Contributing to establishing best practices and standards for technical account management through your work and example.

You will thrive in this role if you have…

- Strong experience in customer-facing technical roles: TAM, Implementation, Operations, or Technical CSM roles, within a B2B SaaS environment
- Strong technical skills: including debugging integrations, diving into logs and troubleshooting complex software configurations
- Proven experience managing enterprise customer relationships: you have managed a complex book of business, and escalated technical issues in a fast-paced environment
- Extensive experience collaborating with engineering, product, and customer success teams: focusing on driving issue resolution and product improvements
- Experience coaching team members: help us develop the team, alongside creating technical documentation or playbooks that scale team effectiveness
- Strong analytical and problem-solving skills: with the ability to identify patterns across issues and address root causes

Nice-to-haves, but not deal-breakers:

- Experience with benefits platforms, HR tech, payroll systems, or employee benefits administration (nice to have)
- SQL experience and experience working with/testing/troubleshooting APIs (nice to have)

Not sure if you meet 100% of the requirements? That’s okay - we know that not everyone follows a linear career path, and we value diverse perspectives and growth mindsets. If you have a solid technical foundation and a strong interest in full stack engineering, we’d still love to hear from you. That said, this role does require hands-on experience, so please only apply if you feel confident you can contribute meaningfully from day one.

Our Compensation & Benefits It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering [here](https://www.thanksben.com/benefits-at-ben). 💰 Competitive base salary + equity, so you own what you build 💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250 🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food! 🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service! 🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones. 🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting ❤️ Comprehensive Private Medical Insurance 💌 Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check 🧠 Comprehensive and tailored mental health support and professional coaching through a leading provider

Diversity and Culture at Ben We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com. You can learn more about DEI at Ben [here](https://docs.google.com/document/d/1PXXfwDglfTM6UPXbyshuuRcuS0N_78yRbf-EV4HYu5Y/edit?usp=drive_web&ouid=106864903853432285599).

## About Ben

## Company Overview
- **One-liner**: Ben is an AI-native global employee benefits platform that enables enterprises to manage, deliver, and optimize benefits programmes across multiple markets from a single, unified system.
- **Entity Type**: Private (Series A)
- **Headquarters**: London, United Kingdom
- **Founded**: 2019
- **Founders**: David (co-founder, background at HSBC) and Seb (co-founder, former UK Managing Director at Secret Escapes)

## Core Business
- **Primary industry/industries**: HR Technology / Employee Benefits / SaaS
- **Target customers**: B2B, Enterprise (mid-market to large global enterprises operating across multiple countries)
- **Mission or purpose statement**: To create a world working at its best — where every individual can live their best life, at work and outside of work. The company is on a mission to turn global benefits complexity into clarity.

## Products & Services
- **Ben Platform (AI-native)**: A unified, single-codebase platform for managing global employee benefits. It replaces fragmented, multi-system approaches with one programme across every market, offering local flexibility built in. Features include an eligibility rules engine, multi-entity configuration, regional policy management, payroll reconciliation, global spend dashboards, segmented utilisation reports, and CFO-ready exports.
- **Ben Allowance**: A flexible benefits perk for employees, providing a monthly allowance (starting at £100, increasing with tenure up to £250 per month) to spend on whatever benefits they choose.
- **Data & Insights Module**: Provides live data on programme cost, delivery, and utilisation — designed to give CFOs and HR leaders actionable analytics without manual spreadsheet work.
- **Mobile-first Employee Experience**: A mobile-first interface that gives employees clear, plain-language access to their benefits on any device, with no corporate email required.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Raised $16M in Series A funding; manages tens of millions in benefits spend for customers across 140+ countries
- **Notable Investors/Partners**: Not explicitly named in source materials, but the company is ISO 27001:2022 certified, GDPR compliant (as both data controller and processor), and holds Cyber Essentials, FSQS, and NIST CSF + CIS certifications. The platform supports SSO via SAML 2.0 and OIDC.
- **Growth Signals**: The company has grown from 11 customers and 10 employees (2021) to 113 customers and 46 employees (2023), and then to 162 customers, 93 employees, and over 50,000 users (2024). It now has over 100 employees and 373 total employees listed on Built In. The company opened its first London office in 2022 and currently has two offices.

## Competitive Advantages
- **AI-native, single-codebase architecture**: Unlike legacy competitors that rely on patchwork systems across markets, Ben runs on one unified platform with no legacy debt, enabling AI that catches errors before they reach payroll.
- **Enterprise-grade security and compliance**: ISO 27001:2022 certified with zero non-conformities at last audit; GDPR compliant as both data controller and processor; NIST CSF + CIS mapped; Cyber Essentials and FSQS certified.
- **Global coverage, local flexibility**: Supports enterprises operating across 140+ countries with built-in local compliance, eligibility rules, and multi-entity configuration.
- **Data-driven insights for CFOs**: Provides live, consolidated data on programme spend and utilisation — not spreadsheet exports — making it defensible in finance meetings.

## Strategic Focus
- **Global expansion**: Scaling the platform to serve enterprises in more markets while maintaining a unified experience.
- **AI-driven automation**: Continuing to embed AI into the platform to automate compliance, error detection, and recommendations.
- **Employee engagement**: Driving utilisation and satisfaction through a mobile-first, consumer-grade employee experience.
- **Enterprise procurement readiness**: Maintaining and expanding security certifications to meet the procurement requirements of financial services and other regulated industries.

## Why Work Here
- **Culture**: The company describes itself as building a culture that encourages cross-team collaboration, socialising, and a sense of inclusion and belonging. Employee-led clubs (book club, running club, climbing club) and quarterly team social budgets are part of the culture.
- **Work model**: Hybrid (with offices in London); employees can work from anywhere for a limited time each year.
- **Benefits for employees**: Every employee gets a monthly Ben Allowance (£100–£250/month) to spend flexibly on their own benefits. UK employees get comprehensive Private Medical Insurance (fully funded by Ben), life insurance, and assisted reproduction support. Weekly lunches are provided in-office and for remote teams. There are regular all-company events and a "Ben Buddies" random pairing programme with a budget for coffee/lunch.
- **Learning**: A programme of breakfast and learn sessions with internal and external speakers.
- **Engineering culture**: The company is building a modern, AI-native platform with no legacy debt, which is likely appealing to engineers who want to work on greenfield-style problems.

## Sources
1. [thanksben.com (Careers)](https://www.thanksben.com/careers)
2. [thanksben.com (Homepage)](https://www.thanksben.com/)
3. [thanksben.com (About Us)](https://www.thanksben.com/about-us)
4. [Built In (Ben)](https://builtin.com/company/ben-thanksbencom)
5. [thanksben.com (Benefits at Ben)](https://www.thanksben.com/benefits-at-ben)

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