---
title: 'Senior Technical Account Manager - Customer Success (EMEA) at ClickUp'
canonical: 'https://feeny.ai/job/senior-technical-account-manager-customer-success-emea-clickup-ireland-v3k60bf8syz5'
type: 'job'
last_seen: '2026-10-18'
---

# Senior Technical Account Manager - Customer Success (EMEA) at ClickUp

- **Company:** [ClickUp](https://feeny.ai/companies/clickup)
- **Location:** Ireland
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/clickup/7681aa12-1ab6-4c01-b97e-4557115a8758

## Job description

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

We're looking for a Senior Technical Account Manager - Customer Success (EMEA) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes.

Senior TAMs at ClickUp lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful.

Senior TAMs at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on:

- Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success.
- Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.
- Process Optimization & Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights.
- Innovation Adoption & Workflow Automation: Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact.

Core Responsibilities Senior TAMs at ClickUp act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set.

- New Customer Onboarding
- Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support.
- Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations.
- Guide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change management.
- Account Health Management
- Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement.
- Build and execute adoption plans and account reviews to maintain or improve health.
- Identify risks early and build recovery plans in partnership with the account team.
- Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform.
- Workflow Mapping (IER Framework)
- Conduct Intake → Execution → Reporting (IER) cycles for key workflows.
- Lead discovery sessions to map current-state vs. future-state processes.
- Recommend optimizations and create workflow templates to scale across teams.
- AI Enablement & Agent Deployment
- Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases.
- Partner with customers to define and deliver new AI automations that align with business KPIs.
- Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams.
- Track and report AI usage and credit consumption against plan.
- Customer Success & Expansion
- Serve as the technical partner to assigned accounts, connecting adoption to business value.
- Generate qualified leads through data-driven insights and AI usage analysis.
- Drive cross-functional alignment to position renewals, expansions, and AI upsells.
- Cross-Functional Collaboration
- Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support.
- Partner with account teams to maintain alignment between delivery and success.

Core Skills & Competencies

- Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions.
- AI Expertise: Familiar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans.
- Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp.
- Project and Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans.
- Data and Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations.
- Customer Engagement: Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity.
- Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes.
- Collaboration and Influence: Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results.

## #LI-SO1

#LI-remote

## Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our [Global Candidate Privacy Notice.](https://clickup.com/careers-terms/candidate-privacy-notice) If you are a Philippine Job Applicant, please also see our [Philippine Data Privacy Notice](https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open) for further details.

Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @[clickup.com](http://clickup.com) email or through our official careers portal on [clickup.com](http://clickup.com). We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

## About ClickUp

## Company Overview
- **One-liner**: ClickUp provides an all-in-one productivity platform that replaces fragmented work tools with a unified solution for tasks, documents, collaboration, and AI-powered agents.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Diego, California, USA
- **Founded**: 2016
- **Founders**: Zeb Evans and Alex Yurkowski

## Core Business
- **Primary industry**: Productivity Software / Project Management / AI Agents
- **Target customers**: B2B, serving teams of all sizes from SMBs to 85% of the Fortune 500 [clickup.com]
- **Mission**: Maximize human productivity by fundamentally reinventing how work gets done through the convergence of software, AI, and humans [clickup.com/careers]

## Products & Services
- **ClickUp Platform**: The core product — an everything app for work combining tasks, docs, chat, whiteboards, goals, timelines, and 100+ product replacements [clickup.com]
- **Brain²**: ClickUp’s AI engine that intelligently routes tasks to the best frontier model (GPT, Claude Opus, Gemini, etc.) with full workspace context, memory, and preferences [clickup.com]
- **Super Agents**: Configurable AI agents that automate workflows — including PM Agent, Assign Agent, and Live Answers Agent — with the ability to build custom agents using any MCP (Model Context Protocol) connection [clickup.com]
- **ClickUp Apps**: Integrations with Google Drive, GitHub, Salesforce, Slack, and thousands of other tools [clickup.com]

## Market Standing
- **Valuation**: $4 billion (latest round, per Tracxn) [tracxn.com]
- **Total Funding**: $535 million raised [tracxn.com]
- **Key Metric**: Over 5 million teams use ClickUp; 85% of Fortune 500 companies are customers [clickup.com]
- **Notable Investors**: Andreessen Horowitz, Tiger Global Management, Craft Ventures [tracxn.com]
- **Growth Signals**: 1,529 employees as of March 2026; strong adoption of AI agents with 3M+ tasks automated; Forrester TEI study reports 384% ROI and payback in under 6 months for customers [tracxn.com, clickup.com]

## Competitive Advantages
- **Convergence over bundling**: Unlike competitors who bolt together separate tools, ClickUp was built from the ground up as one unified platform, giving Brain² full context across all work types (tasks, docs, conversations, files) — context that competitor AI tools lack [clickup.com/about]
- **Model-agnostic AI**: Brain² intelligently routes each query to the best frontier model (GPT, Claude, Gemini, etc.), delivering optimal performance without vendor lock-in [clickup.com]
- **Enterprise-grade security**: SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant, with AI privacy protections exceeding standard enterprise SaaS [clickup.com]
- **Massive product surface area**: 100+ products in one platform means customers can consolidate an entire tech stack, creating deep switching costs

## Strategic Focus
- **AI-first convergence**: Deep investment in AI agents (Super Agents) and ambient intelligence that anticipates user needs rather than just responding to commands [clickup.com]
- **Platform expansion**: Continuing to absorb adjacent tool categories (chat, docs, whiteboards, goals) to eliminate toggling between apps [clickup.com/careers]
- **Enterprise scale**: Targeting larger deployments with proven ROI data and robust compliance/security posture

## Why Work Here
- **Culture & values**: The company emphasizes grit, growth mindset (“grow 1% every day”), passion, and hard work. Core value: “Normal f*cking sucks” — a rejection of status quo thinking [clickup.com/careers]
- **Impact**: Employees are empowered to work across AI, product, and engineering — “you don’t need to be an engineer to dive deep into leveraging AI” [clickup.com/careers]
- **Work model**: Remote-friendly with offices in San Diego (HQ), United States, Canada, Ireland, United Kingdom, Australia, and globally [clickup.com/about]
- **Perks**: Generous PTO, health plans, retirement benefits, wellness programs, and parental leave [clickup.com/careers]
- **Growth**: The company explicitly hires for potential impact and supports “building your boldest career”; recent headcount of 1,529 signals continued scaling [tracxn.com, clickup.com/careers]

## Sources
1. [ClickUp Careers Page](https://clickup.com/careers)
2. [ClickUp About Page](https://clickup.com/about)
3. [ClickUp Homepage](https://clickup.com/)
4. [Tracxn Company Profile](https://tracxn.com/d/companies/clickup/__lm2pfON0Ef7h6Fu5h9GkLd9_fspnDEnBOL2bEKJxWkg)

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