--- title: 'Senior Technical Account Manager at Docker' canonical: 'https://feeny.ai/job/senior-technical-account-manager-docker-canada-hwdn4a72tzb2' type: 'job' last_seen: '2026-09-04' --- # Senior Technical Account Manager at Docker - **Company:** Docker - **Location:** Canada - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-31 - **Last confirmed live:** 2026-09-04 - **Apply:** https://jobs.ashbyhq.com/docker/8fba5588-e4cf-449f-b953-74f7985863cd ## Job description ## ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ As a Senior Technical Account Manager (TAM) at Docker, you will serve as a trusted advisor to our most strategic customers, ensuring they realize measurable value from their investment in Docker’s platform. TAMs are responsible for guiding adoption, managing technical relationships, and influencing customer outcomes across the post-sales lifecycle. This role sits within Docker’s Customer Engineering Group, which unifies pre- and post-sales technical teams to deliver a seamless, outcomes-driven customer experience. You’ll collaborate closely with Solutions Engineers, Engagement Services, and Product teams to help customers accelerate time-to-value, reduce friction, and achieve long-term success with Docker. ## RESPONSIBILITIES Customer Success and Adoption - Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria. - Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes. - Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth. - Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams. Technical Engagement and Collaboration - Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support. - Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter. - Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success. - Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends. Operational Excellence - Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics. - Contribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals. - Support development of scalable initiatives such as 1:many workshops and digital enablement programs. ## QUALIFICATIONS - 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer). - Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices. - Proven ability to translate technical capabilities into business outcomes and drive measurable customer value. - Excellent communication skills across both technical and executive audiences. - Skilled at identifying patterns and building long-term strategies beyond point solutions. - Comfortable working cross-functionally in a global, distributed organization. Bonus Qualifications - Experience with developer-first platforms or PLG (product-led growth) models. - Familiarity with AI/ML infrastructure or agent-based development platforms. - Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company. ## WHAT TO EXPECT ## FIRST 30 DAYS - Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks. - Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms. - Meet your portfolio of customers and understand their environments, goals, and success metrics. - Build relationships with internal partners including Support, Product, and Sales. - Review existing customer documentation and success plans to identify initial opportunities for impact. ## FIRST 90 DAYS - Take ownership of a customer portfolio and begin leading account engagements. Conduct your first technical or executive business reviews with guidance from your manager. - Establish a cadence of customer check-ins, documenting key success milestones and adoption progress. - Identify at least one process or content improvement that can scale customer engagement or reduce friction. - Contribute to cross-functional discussions that connect customer insights with product feedback. ## ONE YEAR OUTLOOK - Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores. - Build executive relationships and serve as the customer’s voice within Docker. - Contribute to building the broader TAM engagement model through shared best practices and enablement resources. - Demonstrate impact through increased customer value realization, renewal success, and platform expansion. - Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement. - Docker does not offer visa sponsorship for this role. ## Compensation & Equity Canada: CA$201,600 – CA$288,000 OTE + equity United States: $139,125 – $198,750 OTE + equity ______________________________________________________________________ ## POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ ## PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. ## #LI-REMOTE ## About Docker ## Company Overview - **One-liner**: Docker provides a suite of tools and platforms that enable developers to build, share, and run applications using containers, simplifying the entire software development lifecycle. - **Entity Type**: Private (Series C) - **Headquarters**: Palo Alto, California, USA - **Founded**: 2011 - **Founders**: Solomon Hykes, Sebastien Pahl, Kamel Founadi ## Core Business - **Primary Industry**: Developer Tools / DevOps / Containerization - **Target Customers**: B2B; primarily individual developers, small teams, and large enterprises (91% of the Fortune 100 run on Docker). - **Mission/Purpose**: "We simplify the lives of developers building world-changing apps." ## Products & Services - **[Docker Desktop](https://www.docker.com/products/docker-desktop/)**: A desktop application for building, running, and managing containers locally. It is the core product for individual developers and teams. (SaaS/Desktop App) - **[Docker Hub](https://hub.docker.com/)**: A cloud-based registry service for sharing container images, with over 20 billion pulls per month. (SaaS) - **[Docker Engine](https://www.docker.com/products/container-runtime/)**: The industry-standard container runtime that powers millions of containers worldwide. (Open Source/Infrastructure) - **[Docker Scout](https://www.docker.com/products/docker-scout/)**: A supply chain security tool that provides vulnerability analysis and remediation guidance for container images. (SaaS) - **[Docker Build Cloud](https://www.docker.com/products/build-cloud/)**: A cloud-based build service that accelerates image builds. (SaaS) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric (Funding)**: Total funding of ~$273M. The last round was a $105M Series C in March 2022, led by Bain Capital Ventures. - **Notable Investors/Partners**: Bain Capital Ventures, Benchmark, Insight Partners, Greylock, Tribe Capital, Google Cloud, AWS, Microsoft Azure. - **Growth Signals**: 20M+ developers actively use Docker products; 20B+ pulls per month on Docker Hub; 91% of the Fortune 100 run Docker; strong adoption of Docker Scout and Build Cloud. ## Competitive Advantages - **Massive Ecosystem & Community**: The de facto standard for containerization with an enormous user base and a vast library of pre-built images on Docker Hub. - **Developer Obsession**: Products are designed from the ground up for the developer experience, reducing friction in the "inner loop" of development. - **End-to-End Platform**: Covers the entire development lifecycle from local development (Desktop) to image sharing (Hub) to security (Scout) to production builds (Build Cloud). - **Enterprise Trust**: Widely adopted by the world's largest companies, providing a clear path from individual use to enterprise deployment. ## Strategic Focus - **Security & Supply Chain**: Deepening capabilities in software supply chain security with Docker Scout and integrating security earlier into the development workflow. - **Cloud Acceleration**: Expanding Docker Build Cloud and other cloud services to improve developer productivity and speed. - **Enterprise Adoption**: Strengthening features for large organizations, including admin controls, SSO, and compliance. - **AI/ML Workflows**: Simplifying the building and deployment of AI/ML applications using containers. ## Why Work Here - **Culture & Values**: Emphasizes "Humble Confidence," "Open Collaboration," and "Developer Obsession." They value transparency, autonomy, and respect. - **Remote-First**: Fully remote company with office hubs in Paris and Seattle. They embrace asynchronous work, flexible schedules, and trust employees to manage their work around their lives. - **Perks & Benefits**: 100% company-paid medical premiums for employees and dependents (US), flexible PTO, quarterly "Whaleness Days" (company-wide day off), generous parental leave, home office setup budget, monthly technology stipend, annual learning stipend, and equity. - **Engineering Culture**: Quarterly hackathons, a product used by millions, and a focus on data-driven decisions. The hiring process is designed to be transparent and equitable, typically taking 3-4 weeks. - **Diversity & Belonging**: Active Employee Resource Groups (ERGs) for Underrepresented Genders, DEIB, Mental Health, Caregivers, and Neurodivergent employees. ## Sources 1. [Docker About Page](https://www.docker.com/company/) 2. [Docker Careers Page](https://www.docker.com/careers/) 3. [Docker Hiring & Onboarding](https://www.docker.com/careers/hiring-onboarding/) 4. [Docker Benefits & Perks](https://www.docker.com/careers/benefits-and-perks/) 5. [Docker Homepage](https://www.docker.com/) ## Other roles at Docker - [Senior Marketing GTM Analytics Manager](https://feeny.ai/job/senior-marketing-gtm-analytics-manager-docker-canada-1bfxf8zp7twd) — Canada - [Senior Solutions Engineer, Mid-Enterprise](https://feeny.ai/job/senior-solutions-engineer-mid-enterprise-docker-canada-s2rb8sjekkv9) — Canada - [Partner Sales Manager (Central Preferred)](https://feeny.ai/job/partner-sales-manager-central-preferred-docker-united-states-2k01gzmxp2f9) — United States - [Account Executive, Strategic (EMEA)](https://feeny.ai/job/account-executive-strategic-emea-docker-united-kingdom-8cyppg5spqmd) — United Kingdom - [Director, Business Development](https://feeny.ai/job/director-business-development-docker-canada-tgb1fkxxa0cx) — Canada - [Principal GSI & SI Partnerships](https://feeny.ai/job/principal-gsi-si-partnerships-docker-united-states-3ae3s6gapf9f) — United States - [Senior Manager, Partner Marketing (East Coast or EMEA Preferred)](https://feeny.ai/job/senior-manager-partner-marketing-east-coast-or-emea-preferred-docker-united-2yvcz14zs9q6) — United Kingdom - [Principal Solutions Architect, Professional Services](https://feeny.ai/job/principal-solutions-architect-professional-services-docker-united-kingdom-jwvky93wxh78) — United Kingdom - [Senior Principal Engineer, Central Ops & Systems](https://feeny.ai/job/senior-principal-engineer-central-ops-systems-docker-seattle-51j8jfqbqn3b) — Seattle, WA - [Senior Director, IT (Seattle Preferred)](https://feeny.ai/job/senior-director-it-seattle-preferred-docker-united-states-zcvh8peadbs2) — United States