---
title: 'Senior Technical Account Manager at Dragos'
canonical: 'https://feeny.ai/job/senior-technical-account-manager-dragos-australia-bajx2a2rymkk'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Technical Account Manager at Dragos

- **Company:** Dragos
- **Location:** Australia
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/dragos/jobs/5411964008

## Job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role:

Dragos is seeking a Senior Technical Account Manager (TAM) to serve as a trusted advisor to some of the most critical infrastructure and industrial organisations across Australia and the broader APAC region.

In this role, you will help customers maximise the value of their investment in Dragos solutions while strengthening their Operational Technology (OT) cybersecurity capabilities. You will work closely with cybersecurity, engineering, operations, and executive stakeholders to understand business priorities, operational challenges, and security objectives, translating these into practical, measurable outcomes.

Through advisory engagements, goal-setting workshops, technical enablement, and ongoing guidance, you will help customers operationalise key use cases, improve cyber resilience, and mature their OT security programmes over time.

This role combines deep OT/ICS cybersecurity expertise with strong relationship management and consulting skills. You will help customers navigate complex security challenges, align initiatives with recognised industry frameworks, and build sustainable programmes that reduce risk and improve operational resilience.

As the voice of the customer, you will provide valuable feedback and insights to internal teams, helping shape product innovation, customer experience improvements, and future capabilities. Success in this role requires technical credibility, business acumen, curiosity, resilience, and a genuine passion for helping customers achieve meaningful outcomes while advancing Dragos' mission of Safeguarding Civilisation.

Responsibilities:

- Serve as a trusted advisor and technical advocate for assigned customer accounts.
- Lead customer onboarding and adoption, helping customers maximise the value of their investment in Dragos.
- Facilitate goal-setting workshops and planning sessions to align platform capabilities with customer objectives and success measures.
- Guide customers in the operationalisation of key use cases and integration of Dragos into existing security and operational workflows.
- Provide ongoing technical guidance, best practices, and recommendations to improve platform utilisation and cybersecurity maturity.
- Monitor customer health, platform adoption, and utilisation trends, proactively identifying risks to customer success and value realisation.
- Support the development and execution of engagement and recovery plans for at-risk or underutilised accounts.
- Conduct regular account reviews and value realisation discussions, demonstrating progress against customer goals and identifying opportunities for continuous improvement.
- Deliver technical enablement, workshops, and training to improve customer proficiency and self-sufficiency.
- Collaborate with Customer Success, Support, Product, Services, and Sales teams to deliver seamless customer experience and represent the voice of the customer.
- Serve as a subject matter expert for OT cybersecurity topics, contributing to customer workshops, QBR and executive briefings.
- Travel throughout Australia, New Zealand, and the broader APAC region as required (up to 30%).

Qualifications:

- 3+ years' experience working in OT, ICS, or critical infrastructure environments, with knowledge of ICS, SCADA, or DCS systems.
- Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines.
- Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows.
- Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, AESCSF, and other relevant APAC frameworks to improve cybersecurity maturity and customer outcomes.
- Ability to engage and influence both technical and business stakeholders, delivering workshops, training, and advisory engagements.
- Strong communication, relationship management, and problem-solving skills, with a customer-first mindset focused on driving value realisation.
- Familiarity with critical infrastructure regulations and cyber resilience requirements across Australia and APAC is highly regarded.

Compensation:

- Salary:  A$ 176,000
- Competitive Equity Package
- Comprehensive Benefits Plan

## #LI-BR1 #LI-REMOTE

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

## About Dragos

## Company Overview
- **One-liner**: Dragos provides industrial cybersecurity technology and services to protect operational technology (OT) and critical infrastructure from cyber threats.
- **Entity Type**: Private (Series D; total funding $432.2M)
- **Headquarters**: Hanover, Maryland, United States
- **Founded**: 2016
- **Founders**: Robert M. Lee (CEO) and other cybersecurity experts

## Core Business
- **Primary industry**: Industrial cybersecurity (OT/ICS security)
- **Target customers**: B2B – electric utilities, oil & gas, manufacturing, water, transportation, mining, and government entities operating critical infrastructure.
- **Mission**: "To safeguard civilization from those trying to disrupt the industrial infrastructure we depend on every day." [dragos.com](https://www.dragos.com/about)

## Products & Services
- **[Dragos Platform]**: SaaS/on-premises platform for OT asset visibility, vulnerability management, threat detection, investigation, and response. Integrates with IT security tools and provides continuous threat intelligence. [dragos.com](https://www.dragos.com/)
- **Professional Services**: Incident response, penetration testing, consulting, and resident engineering.
- **Threat Intelligence**: Contextual reports and adversary tracking via the Dragos Threat Intelligence team.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Annual Revenue**: ~$100M (est. 2025) [linkedin.com](https://www.linkedin.com/company/dragos-inc.)
- **Total Funding**: $432.2M across Seed, Series A ($10M), Series B ($37M), Series C ($110M), Series D ($74M) [linkedin.com](https://www.linkedin.com/company/dragos-inc.)
- **Notable Investors/Partners**: Series D backed by a single large investor (likely Koch Disruptive Technologies); other investors from prior rounds include Schweitzer Engineering Laboratories, AllegisCyber, and Energy Impact Partners. Strategic alliance with Accenture.
- **Growth Signals**: Headcount grew 14.6% YoY to 441 employees; active job postings increased 233% yearly; operates in 12 countries.

## Competitive Advantages
- **OT-specific expertise**: Founders and team have hands-on experience investigating landmark ICS attacks (e.g., Stuxnet, Triton, Colonial Pipeline).
- **Platform depth**: Combines asset discovery, vulnerability management, threat detection, and incident response in a single platform built for OT environments (not retrofitted IT tools).
- **Threat intelligence edge**: Continuous insights from a dedicated threat intelligence team that tracks adversary groups targeting industrial sectors.
- **Strong customer base**: Protects critical infrastructure in sectors like electric, oil & gas, and water across 12 countries.

## Strategic Focus
- **Growth priorities**: Expanding globally (recent offices in Japan, Saudi Arabia, Singapore), investing in AI/cloud solutions (new Manager of AI and Cloud Solutions role), and deepening partnerships with systems integrators like Accenture.
- **Product direction**: Enhancing platform automation, cloud delivery, and machine learning for threat detection.

## Why Work Here
- **Mission-driven**: Employees directly protect systems that keep communities safe (hospitals, power, water). As stated on the careers page: "If protecting the systems that keep communities, friends, and family safe matters to you, this is where you belong." [dragos.com/careers](https://www.dragos.com/careers)
- **Remote-first culture**: The company is remote-first with offices in North America, EMEA, and APAC.
- **Values**: Transparency (no office politics), authenticity, trust, and mission-driven decision-making.
- **Compensation & culture**: Glassdoor-like rating of 4.0/5.0 (130 reviews) with work-life balance 4.1, culture 4.0, and competitive salaries (e.g., Senior Account Executive ~$124K, Senior Product Marketing Manager ~$182K). [linkedin.com](https://www.linkedin.com/company/dragos-inc.)
- **Growth opportunities**: Rapidly hiring (30 open positions as of July 2025), with strong career progression in technical and sales roles.

## Sources
1. [dragos.com](https://www.dragos.com/)
2. [dragos.com/about](https://www.dragos.com/about)
3. [dragos.com/careers](https://www.dragos.com/careers)
4. [linkedin.com/company/dragos-inc.](https://www.linkedin.com/company/dragos-inc.)
5. [job-boards.greenhouse.io/dragos](http://job-boards.greenhouse.io/dragos)

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