---
title: 'Senior Technical Account Manager at Expel'
canonical: 'https://feeny.ai/job/senior-technical-account-manager-expel-remote-j27fcnd2pbwq'
type: 'job'
last_seen: '2026-10-28'
---

# Senior Technical Account Manager at Expel

- **Company:** Expel
- **Location:** Remote
- **Compensation:** $135k–$195k
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-28
- **Apply:** https://expel.com/about/career-listing/8919466002?gh_jid=8919466002

## Job description

You're responsible for ensuring assigned accounts realize maximum technical value from Expel's service, enabling their retention and growth through deep technical consultation, service integration, and hands-on problem solving. You accomplish this by building strong relationships with security practitioners and technical leaders, driving platform adoption and deeper integrations into their security ecosystem, and ensuring customers get the most from their investment in Expel.

You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver the technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When complex integrations or troubleshooting challenges arise, you're the expert who makes it work. When customers need guidance on optimizing their security operations, you're their trusted technical advisor.

Your success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners. You work with strategic and enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support.

What Expel can do for you

- Extend your network of security leaders across a wide variety of industries
- Plug you in to customer missions that matter: keeping people safe and saving lives
- Deepen your expertise in the security market, and in particular security operations
- Set you up to flex your consultative risk management and security strategy muscles
- Provide access to, hands down, the best security operations platform on the market
- Help you continue to gain experience with security technologies and methodologies

## What you can do for Expel

- Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilities
- Build deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions
- Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments
- Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration
- Provide technical content and support for CSM-led quarterly business reviews
- Handle complex troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed
- Own technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communication
- Identify technical expansion opportunities (new integrations, additional coverage)
- Provide coaching and mentorship to less experienced TAMs and CSMs on technical matters

## What you should bring with you

- 7+ years of security industry experience, majority in consultative customer-facing roles
- Deep technical expertise in three or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies
- Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting)
- Understanding of enterprise security operations and the challenges security teams face
- Strong consultative skills; leads with listening, understands customer context before recommending solutions
- Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors

Additional Notes

The base salary range for this role is between $134,700 USD and $195,300 USD, plus bonus eligibility and equity. While the full salary band reflects our long-term compensation framework, we're primarily targeting candidates between $150,000 and $181,000 based on experience, skills, and market data.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We're only hiring those authorized to work in the United States.

We're an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-remote Salary Range $134,700—$195,300 USD

## About Expel

## Company Overview
- **One-liner**: Expel provides managed detection and response (MDR) security services, combining practitioner-led human analysts with AI augmentation to deliver rapid, transparent threat remediation.
- **Entity Type**: Private (late-stage, unicorn status reached in November 2021)
- **Headquarters**: Not explicitly stated in provided sources (publicly known as Herndon, Virginia, USA)
- **Founded**: 2016
- **Founders**: Dave Merkel

## Core Business
- **Primary industry/industries**: Cybersecurity, Managed Detection and Response (MDR)
- **Target customers**: B2B – enterprise and SMB organizations seeking outsourced security operations
- **Mission or purpose statement**: “To evolve security operations through practitioner-led, AI-augmented solutions that adapt to our customers, integrate easily, and prove value with measurable outcomes”

## Products & Services
- **Expel Managed Detection and Response (MDR)**: 24×7 monitoring and response using clients’ existing security tools, with direct access to human analysts via Slack or Teams. Achieves a 14-minute mean time to remediate.  
- **Ruxie AI**: Agentic AI models that work across the full threat lifecycle, accelerating analyst decision-making without replacing human judgment.  
- **Expel Workbench™**: A transparency portal providing real-time visibility into every alert, investigation, and action taken by the SOC.  
- **Managed Phishing Service**: Dedicated phishing detection and response (launched October 2020).  
- **Partner Program**: Relaunched in September 2023 with a new partner portal and program structure.

## Market Standing
- **Valuation/Market Cap**: $1B+ unicorn valuation (as of November 2021).  
- **Key Metric**: Annual revenue not publicly disclosed; total funding amount not specified in provided sources.  
- **Notable Investors/Partners**: Not specified in the provided search results.  
- **Growth Signals**:  
  - Named a Leader in Forrester Wave™: MDR Services, Q1 2025 (5/5 in 15 of 21 criteria).  
  - Five consecutive years on Deloitte’s Technology Fast 500 Rankings.  
  - Expanded into EMEA (October 2022).  
  - 90% reduction in investigation volume and 50% improvement in recovery time for a customer.  
  - Recognized on multiple Great Place to Work® lists in 2023.

## Competitive Advantages
- **AI‑intentional MDR**: Ruxie AI augments human analysts across the entire threat lifecycle, delivering speed (14-minute MTTR) without sacrificing accuracy.
- **Full transparency**: Expel Workbench gives customers real-time visibility into every alert and action – “go ahead; check our work.”
- **Practitioner‑led approach**: Founded by industry veterans who were “fed up with MDR” noise and hidden metrics.
- **Vendor‑agnostic integration**: Works with the security tools customers already own, minimizing disruption.
- **Measurable outcomes**: Publishes verified results (e.g., 64% MTTR improvement for one customer).

## Strategic Focus
- **Agentic MDR**: Deepening AI capabilities to automate where it counts while keeping humans in the loop.
- **Global expansion**: Growing presence in EMEA and building out partner channels.
- **Continuous improvement**: Culture of “everything must get a little bit better the next time” and “measure what matters.”

## Why Work Here
- **Culture**: Values include “intentionally transparent,” “get it done. do it together,” “treat people like people,” and “improve continuously.” Employee Resource Groups (BOLD for Black Expletives, WE for women, Treehouse for LGBTQ+, and Connection for mental well-being).
- **Work flexibility**: “Flexible work hours and locations” – start early, stay late, step away; remote-friendly environment.
- **Benefits**: 24 weeks parental leave, unlimited vacation (with encouragement to actually take it), 401(k) 100% match up to 3%, 100% medical deductible coverage, one paid conference per year, and group life/income protection (UK/Ireland roles).
- **Recognition**: 99% of employees say management is honest and ethical, 99% felt welcome on joining, and 98% are proud to tell others they work there. Great Place to Work® certifications include Fortune Best Workplaces for Women (#12, 2023), Best Workplaces in Technology (#8, 2023), and Best Medium Workplaces (#15, 2023).

## Sources
1. [expel.com](https://expel.com/about/) – Company overview, mission, history, leadership
2. [expel.com](https://expel.com/) – Product details, MDR capabilities, Forrester recognition
3. [expel.com](https://expel.com/about/careers/) – Career page, values, benefits, interview process
4. [expel.com](https://expel.com/about/eid/) – Equity, inclusion & diversity, ERGs
5. [expel.com](https://expel.com/blog/what-makes-expel-a-great-place-to-work/) – Great Place to Work awards and employee survey results

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