---
title: 'Senior Technical Account Manager (Federal) at Mattermost'
canonical: 'https://feeny.ai/job/senior-technical-account-manager-federal-mattermost-united-states-shsqm5ve5gja'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Technical Account Manager (Federal) at Mattermost

- **Company:** Mattermost
- **Location:** United States
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/mattermost/jobs/5422430008

## Job description

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.

To learn more, visit [www.mattermost.com](http://www.mattermost.com/)

Mattermost is seeking a Senior Technical Account Manager (TAM) to serve as a trusted technical advisor to our U.S. Federal and enterprise customers. In this role, you will ensure the successful deployment, integration, and secure operation of the Mattermost platform in mission-critical and high-security environments.

You will combine expertise in infrastructure, cybersecurity, and DevSecOps with strong customer engagement and project leadership skills. As a strategic partner, you will bridge engineering, product, and customer teams, driving secure, compliant, and scalable implementations that enable organizations to collaborate with confidence.

## Key Responsibilities

Customer Success & Secure Solution Delivery

- Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers

- Design, validate, and implement secure, scalable architectures for Mattermost across cloud, on-premise, hybrid, and air-gapped environments

- Support alignment with security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2

- Guide customers in integrating Mattermost with authentication and identity management systems (SSO, SAML, OAuth), DevOps pipelines, and monitoring tools

- Provide proactive technical guidance to minimize operational risk and ensure long-term platform success

Technical Leadership & Advocacy

- Serve as the primary technical point of contact for assigned accounts

- Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs

- Develop reusable deployment assets including scripts, playbooks, and technical documentation to accelerate implementations

- Participate in internal reviews to improve onboarding methodologies and deployment best practices

Communication & Stakeholder Management

- Present complex technical concepts to both executive and technical stakeholders, tailoring communication to audience and context

- Build trusted relationships that drive adoption, expansion, and long-term customer success

- Maintain detailed records of architectural decisions, deployment strategies, and customer feedback

Required Qualifications

- Senior-level experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or a similar customer-facing technical role

- Strong technical knowledge of Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure

- Hands-on scripting or development experience with Python, Go, Node.js, or similar languages

- Strong understanding of cybersecurity principles and secure system architecture

- Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform, etc.)

- Experience managing large enterprise or government customers and aligning technical delivery with business and security requirements

- Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders

- Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR.

- This role may require the candidate to obtain and maintain a U.S. government security clearance in the future.

- Applicants must therefore be U.S. citizens and eligible to obtain a security clearance

## Preferred Qualifications

- Experience working with U.S. Federal agencies, defense organizations, or regulated industries

- Familiarity with IT Service Management (ITSM) frameworks

- Knowledge of compliance standards such as FedRAMP, NIST, SOC 2, or ISO 27001

- Experience with secure collaboration platforms or open-source technologies

- Exposure to mobile device management (Intune, Workspace ONE, MobileIron) environments

- Experience working in a startup or high-growth SaaS environment

## Compensation

Mattermost takes a market-based approach to pay. Actual compensation may vary based on location, skills, experience, qualifications, and market conditions.

Target Salary Range: $125,000 - $165,000 USD plus commission

U.S. Eligibility & Compliance

This role may require obtaining and maintaining a U.S. government security clearance. Candidates must meet federal eligibility requirements to be considered. For more information visit[Security Clearances — United States Department of State](https://www.state.gov/securityclearances)

Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. For more information visit the[Bureau of Industry and Security](https://www.bis.doc.gov/) and the[Directorate of Defense Trade Controls](https://www.pmddtc.state.gov/).

Mattermost is an EEO Employer, we are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.

## About Mattermost

## Company Overview
- **One-liner**: Mattermost provides a secure, open source collaboration platform for mission-critical work in complex environments, serving enterprise, defense, and government organizations.
- **Entity Type**: Private (open core, subscription-based)
- **Headquarters**: Palo Alto, California, USA (and online at [community.mattermost.com](https://community.mattermost.com))
- **Founded**: 2015 (open source project start)
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry/industries**: Secure collaboration, messaging, workflow automation, sovereign AI
- **Target customers**: B2B, Enterprise, Government, Defense, Critical Infrastructure (ICP: organizations with 2,500+ employees and in-house Dev/Sec/Ops talent)
- **Mission or purpose statement**: “To make the world safer and more productive by developing and delivering secure, open source collaboration software.” [handbook.mattermost.com](https://handbook.mattermost.com/company/about-mattermost)

## Products & Services
- **Mattermost Professional**: Open source (MIT license) messaging platform for teams of 10–50 developers and IT professionals. Self-hosted, with core integrations, archiving, search, and extensibility. [handbook.mattermost.com](https://handbook.mattermost.com/company/about-mattermost)
- **Mattermost Enterprise**: Commercial edition with advanced security, compliance, executive reporting, workflow automation, sovereign AI, and support for large-scale deployments. Includes features like classification banners, data spillage prevention, audit trails, attribute-based access controls, and playbook automation. [mattermost.com](https://mattermost.com/)
- **Key capabilities**: Real-time messaging, channels, audio/screenshare, workflow & playbook automation, Kanban boards, task management, integration platform (open API, webhooks, plugins), sovereign AI agents, Microsoft Teams interoperability. [mattermost.com](https://mattermost.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue not publicly available; Total Funding not publicly available (private company)
- **Notable Investors/Partners**: Not publicly available in provided sources; strong open source community and partner ecosystem (resellers, system integrators, deployment partners)
- **Growth Signals**: Remote-first company with 70% of R&D staff hired from open source community; used by thousands of organizations globally in 16 languages; trusted by governments, allied militaries, and critical infrastructure entities. [handbook.mattermost.com](https://handbook.mattermost.com/company/about-mattermost) | [mattermost.com](https://mattermost.com/)

## Competitive Advantages
- **Open source core**: Transparency, community-driven innovation, and ability to self-host.
- **Self-sovereign deployment**: Supports air-gapped, on-prem, and private cloud environments – critical for defense and intelligence.
- **Security & compliance**: Zero-trust architecture, classification banners, data spillage prevention, burn-on-read, full audit trails, and sovereign AI (no external dependencies).
- **Workflow automation**: Built-in playbooks, Kanban, and AI agents integrated directly into operational channels.
- **Interoperability**: Integration with Microsoft Teams and other mission-critical tools.

## Strategic Focus
- Accelerating mission-critical collaboration for national security, cybersecurity, and critical infrastructure teams.
- Expanding sovereign AI capabilities (LLM connectivity within customer perimeter) and human-machine teaming.
- Deepening workflow automation and playbook-driven incident response.
- Growing partner ecosystem and enterprise adoption in regulated industries.

## Why Work Here
- **Remote-first culture**: Majority of staff work from home; headquarters is on the internet (community.mattermost.com). Not remote-only – courtesy principle guides communication. [handbook.mattermost.com](https://handbook.mattermost.com/company/about-mattermost)
- **Mission impact**: Work deployed in mission-critical environments supporting defense, intelligence, and cyber organizations worldwide. [mattermost.com/careers](https://mattermost.com/careers/)
- **High-trust, fast-moving environment**: Ideas win on merit; employees wear multiple hats and have broad impact. [mattermost.com/careers](https://mattermost.com/careers/)
- **Leadership principles**: Earn trust, be a multi-tool player, high impact, customer obsession, ownership, self awareness.
- **Engineering culture**: ~70% of R&D staff come from open source community; contributors can transition to paid roles. [handbook.mattermost.com](https://handbook.mattermost.com/contributors/join-us)
- **Perks**: Not detailed in provided sources, but remote-first flexibility and open source community involvement are core benefits.

## Sources
1. [handbook.mattermost.com – About Mattermost](https://handbook.mattermost.com/company/about-mattermost)
2. [job-boards.greenhouse.io – Mattermost Jobs](http://job-boards.greenhouse.io/mattermost)
3. [mattermost.com/careers – Careers Page](https://mattermost.com/careers/)
4. [mattermost.com – Main Site](https://mattermost.com/)
5. [handbook.mattermost.com – Join Us](https://handbook.mattermost.com/contributors/join-us)

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