---
title: 'Senior Technical Account Manager (part-time) at Appodeal'
canonical: 'https://feeny.ai/job/senior-technical-account-manager-part-time-appodeal-europe-4qjshj45mcrh'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Technical Account Manager (part-time) at Appodeal

- **Company:** Appodeal
- **Location:** Europe
- **Work type:** remote
- **Posted:** 2026-05-26
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/appodeal/jobs/5230654008

## Job description

Appodeal is a dynamic US-based product company with a truly global presence.

We have offices in Warsaw, Barcelona and Parkland (FL), along with remote team members located around the world.

Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.

Why Appodeal?

At Appodeal, we’re more than just a company—we’re a team united by a common mission: Help people discover and grow their talents through products that enable successful mobile app businesses!

We take pride in our cutting-edge product and our internationally dispersed team of talented professionals.

Here’s what we value, and what we hope you do too:

- Continuous Learning and Growth: We are passionate about learning, growing personally, and building rewarding careers.
- Making an Impact: We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry.
- Solving Exciting Challenges: We tackle complex problems every day, supported by a team of world-class professionals and mentors.
- Enjoying the Journey: We believe in having fun while working toward our goals.

Appodeal Accelerator is a fast-growing division of Appodeal focused on helping mobile app and game developers scale through monetization, mediation, user acquisition, retention, analytics, and operational support.

We work both with game studios and app publishers, supporting projects across multiple verticals, genres, and monetization models.

We’re not a service provider — we act as a strategic growth and product partner. Our team helps partners improve monetization performance, technical stability, retention, testing quality, creative performance, and operational scalability.

Beyond publishing support, we also work deeply with Appodeal’s mediation and monetization ecosystem, helping partners with SDK integrations, attribution, analytics, ad operations, monetization setup, and technical troubleshooting.

We operate as a lean, high-impact team where ownership, speed, technical quality, and continuous process improvement are core to how we work.

We are looking for a Senior Technical Account Manager for part-time work to own complex work as Account Manager for retention partners and act as the primary escalation point for high-priority technical issues.

This role combines:

- Technical troubleshooting,
- Retention client communication,
- Support process ownership,
- AI and automation implementation.

The ideal candidate is highly independent, operationally strong, technically hands-on, and comfortable driving complex investigations with minimal oversight.

Key Responsibilities:

- Technical Investigations & Escalations
- Own complex SDK, monetization, mediation, attribution, and integration investigations
- Perform deep troubleshooting using logs, test builds, dashboards, and device testing
- Provide clear root cause analysis and actionable recommendations
- Drive escalated retention client issues from investigation to resolution
- Identify blockers early and escalate proactively when needed
- Retention Client Support
- Communicate directly with retention partners through Intercom and Jira
- Provide clear, technically accurate, client-ready updates
- Maintain high responsiveness and strong ownership during escalations
- Improve client confidence during ongoing investigations
- AI & Support Automation
- Implement AI workflows to improve support efficiency and investigation quality
- Automate repetitive support operations where possible
- Improve troubleshooting workflows, templates, summaries, and escalation handling
- Identify operational bottlenecks and reduce manual workload
- Process & Operations Improvement
- Build scalable support processes and escalation standards
- Improve prioritization and response workflows for high-priority issues
- Create and maintain internal technical investigation documentation
- Collaborate with Product, QA, and Engineering teams to improve resolution speed

Requirements:

Must-Have:

- 4+ years of experience as Technical Account Manager
- Advanced English communication skills (written and spoken) are mandatory
- Strong experience troubleshooting mobile SDK integrations and technical issues in production environments
- Experience supporting mobile apps or games with monetization, mediation, analytics, attribution, or ad operations
- Experience handling technical escalations and communicating directly with external clients
- Strong debugging and investigation skills, including working with logs, test builds, dashboards, device testing, and reproduction flows
- Ability to provide clear root cause analysis and actionable technical recommendations
- Strong ownership, prioritization, and escalation management skills
- Experience using AI tools to improve support workflows, investigations, documentation, or operational efficiency Comfortable working independently in fast-moving and ambiguous environments

Nice-to-Have:

- Experience working with ad monetization and mediation platforms
- Experience supporting retention or enterprise-level partners
- Experience building support automations, internal tools, or AI-assisted workflows
- Familiarity with mobile attribution and analytics platforms
- Experience collaborating closely with Product, QA, Engineering, and UA teams
- Understanding of mobile game publishing, live operations, or release workflows
- Experience improving support processes, documentation, and operational standards
- Basic scripting or automation skills are a plus

Why Join Appodeal Accelerator?

- High Ownership – You will own and shape technical support operations instead of working as a reactive ticket processor.
- Operational Impact – Your work will directly improve retention client experience, support scalability, and internal efficiency.
- AI-Driven Environment – We actively invest in automation and AI-assisted workflows to reduce manual operations and improve support quality.
- Lean Team Structure – Work closely with Product, QA, Engineering, and Publishing teams with fast decision-making and minimal bureaucracy.
- Real Technical Challenges – Work on SDK integrations, monetization systems, attribution flows, mediation setups, and live production issues across multiple games and partners.

With an outstanding product and a mission that excites and inspires, Appodeal offers a unique opportunity to make an impact while being part of an amazing team.

Join us and help shape the future of mobile app success!

## About Appodeal

## Company Overview
- **One-liner**: Appodeal provides an open-source SDK mediation platform, programmatic ad exchange, and user acquisition tools powered by in-house machine learning models to maximize mobile app monetization.
- **Entity Type**: Private (Seed/Series A stage; total funding of $7.5M–$11.1M per conflicting reports)
- **Headquarters**: McLean, Virginia, United States (with major offices in Warsaw, Poland; Barcelona, Spain; and Parkland, Florida, as well as remote team members)
- **Founded**: 2015
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Ad tech & mobile publishing (IT Services and IT Consulting per LinkedIn)
- **Target customers**: Mobile app developers and publishers (B2B)
- **Mission or purpose statement**: “Help people discover and grow their talents through products that enable successful mobile app businesses.” Also: “We create digital products that support teams, communities, people.”

## Products & Services
- **[Appodeal SDK Mediation](https://appodeal.com/)**: Open-source mobile ad mediation SDK that connects to multiple ad networks; uses ML models to optimize ad revenue in real time.
- **[Appodeal Programmatic Ad Exchange](https://appodeal.com/)**: Real-time bidding marketplace for mobile ad inventory.
- **[User Acquisition Tools](https://appodeal.com/)**: Campaign management and optimization for mobile app installs and re-engagement.
- **[Publishing Division](https://appodeal.com/)**: Portfolio of casual and hybrid-casual mobile games developed in-house.
- **[Appodeal Accelerator](https://appodeal.com/)**: Program that provides mobile developers with expert guidance and user acquisition capital to grow their apps.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**:
  - Annual Revenue: $16.4M (LinkedIn estimate, 2025)
  - Total Funding: $7.46M (LinkedIn) or $11.1M (CB Insights – conflicting reports)
- **Notable Investors/Partners**: ImpulseVC (lead investor in 2018 seed round); also acquired Corona Labs in 2017.
- **Growth Signals**:
  - Named one of the top five ad SDKs worldwide by Pixalate in 2025.
  - 300+ full-time employees across three hubs (Warsaw, Barcelona, Parkland) plus remote.
  - Active hiring: 17–18 open roles as of early 2026 (Greenhouse jobs board).
  - LinkedIn reports 10,535 followers (+1.6% monthly) and 5,483 Twitter followers.

## Competitive Advantages
- **Open-source SDK** lowers integration friction for developers.
- **In-house machine learning models** are tested daily in production to maximize eCPM and fill rates.
- **Full-stack approach**: mediation, exchange, UA, publishing, and accelerator program create a vertically integrated ecosystem.
- **Global presence** with strong European hubs offers talent diversity and cost advantages.

## Strategic Focus
- Continue to grow the publishing division and Accelerator program to attract more mobile developers.
- Leverage data science and ML to improve ad revenue optimization and user acquisition efficiency.
- Expand remote-first hiring to access global talent while maintaining physical hubs for collaboration.

## Why Work Here
- **Culture**: Human-first, “making tech kinder.” Values include continuous learning, making an impact, solving exciting challenges, and enjoying the journey.
- **Remote/hybrid policy**: Offices in Warsaw, Barcelona, and Parkland (FL); many roles are fully remote, especially for part-time technical positions.
- **Perks & benefits**:
  - Full private health insurance with 24/7 digital health access.
  - Mental health support (psychology sessions, preventive care).
  - Professional development budget (courses, conferences, learning tools, pro subscriptions).
  - In Warsaw: sports, language courses, commute reimbursement, free lunches.
  - “Lean startup mentality” – ownership and accountability, direct communication, no politics.
- **Engineering culture**: Heavy emphasis on data, machine learning (senior data scientists, MLOps, Rust engineers), and product development. Low hierarchy and fast iteration.

## Sources
1. [Appodeal Official Website](https://appodeal.com/)
2. [Appodeal Job Board (Greenhouse)](https://job-boards.greenhouse.io/appodeal)
3. [Appodeal Careers Page](https://appodeal.com/career/)
4. [LinkedIn – Appodeal, Inc.](https://www.linkedin.com/company/appodeal)
5. [CB Insights – Appodeal Profile](https://www.cbinsights.com/company/appodeal)

## Other roles at Appodeal

- [Accounting Manager](https://feeny.ai/job/accounting-manager-appodeal-parkland-florida-7rb9hb3cpnsd) — Parkland Florida, United States
- [HR Business Partner](https://feeny.ai/job/hr-business-partner-appodeal-barcelona-q11tzsmdrkjc) — Barcelona, Spain
- [Monetization Lead](https://feeny.ai/job/monetization-lead-appodeal-barcelona-yk8j34g0zxkn) — Barcelona, Spain
- [Senior Supply Product Manager](https://feeny.ai/job/senior-supply-product-manager-appodeal-barcelona-z931j3yrwcbp) — Barcelona, Spain
- [Head of Product Development](https://feeny.ai/job/head-of-product-development-appodeal-barcelona-ybe4r8g492aj) — Barcelona, Spain
- [Independent Board Director (ML-Driven Product & Data Platform Leader)](https://feeny.ai/job/independent-board-director-ml-driven-product-data-platform-leader-appodeal-tm9sb91xzn1d) — United States / Barcelona, Spain
- [Independent Board Director (Performance AdTech)](https://feeny.ai/job/independent-board-director-performance-adtech-appodeal-united-states-barcelona-j95hq892455z) — United States / Barcelona, Spain
- [Chief Data Science Officer](https://feeny.ai/job/chief-data-science-officer-appodeal-barcelona-w2qcp6m5c893) — Barcelona, Spain
- [Head of Publishing](https://feeny.ai/job/head-of-publishing-appodeal-barcelona-eh3atm6b5bz2) — Barcelona, Spain
- [Head of UA](https://feeny.ai/job/head-of-ua-appodeal-barcelona-am2xwa7hejtg) — Barcelona, Spain