---
title: 'Senior Technical Account Manager - Strategic Services (EMEA) at ClickUp'
canonical: 'https://feeny.ai/job/senior-technical-account-manager-strategic-services-emea-clickup-ireland-bvsm95yrhzmb'
type: 'job'
last_seen: '2026-09-20'
---

# Senior Technical Account Manager - Strategic Services (EMEA) at ClickUp

- **Company:** [ClickUp](https://feeny.ai/companies/clickup)
- **Location:** Ireland
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-20
- **Apply:** https://jobs.ashbyhq.com/clickup/483c2e2f-0e7d-4628-bf91-29f8f2cfd10a

## Job description

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

## About ClickUp

ClickUp is the everything app for work, built to help teams plan, collaborate, and execute in one place. Our customers rely on ClickUp to simplify complexity, move faster, and build better operating systems for work across teams.

## The Role

We’re hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role sits within Professional Services and is ideal for someone who can blend customer leadership, workflow design, technical problem solving, and practical change management.

You’ll help customers move from fragmented processes to scalable ways of working in ClickUp. That means leading complex implementations, guiding adoption across multiple stakeholder groups, identifying opportunities for automation and AI, and helping customers realize measurable business value from the platform.

## What You’ll Do

Lead strategic implementations and customer transformations

- Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
- Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.
- Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.
- Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.

Drive adoption, value realization, and account health

- Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.
- Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long-term platform value.
- Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans.
- Support strategic business reviews and customer conversations with a clear point of view on progress, opportunities, and priorities.

Design scalable solutions, automation, and AI use cases

- Turn complex business needs into thoughtful ClickUp solutions using workflows, structure, automations, reporting, and process best practices.
- Recommend when to standardize, when to keep flexibility, and how to balance technical ambition with customer readiness.
- Identify practical automation and AI opportunities that improve customer outcomes instead of creating unnecessary complexity.
- Help customers operationalize new ways of working by pairing solution design with enablement, change management, and adoption support.

Partner across teams to solve complex customer problems

- Act as a trusted advisor to customer admins, operators, and executive stakeholders.
- Coordinate effectively with Customer Success, Sales, Product, Support, and other internal partners to keep customer work moving.
- Escalate thoughtfully, communicate clearly, and maintain ownership even when multiple teams are involved.
- Bring customer feedback and recurring pain points back to internal teams to improve product usage, delivery patterns, and customer outcomes.

## What We’re Looking For

Required qualifications

- Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function.
- Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.
- Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions.
- Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders.
- Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change.
- A clear ownership mindset and track record of driving outcomes rather than operating reactively.

## Preferred qualifications

- Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms.
- Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements.
- Experience managing strategic or enterprise customer relationships where adoption, governance, and value realization mattered as much as configuration.
- Exposure to change management, customer enablement, or consulting-style discovery and solutioning.
- Ability to influence cross-functional teams without direct authority.

Location

- This role is approved for hiring in Ireland.
- Please confirm any remote, hybrid, travel, or time-zone expectations during the hiring process.

## Why this role is compelling

This is a high-impact opportunity for someone who enjoys combining customer strategy, technical solutioning, and execution. You’ll help strategic customers transform how they work, while shaping scalable delivery patterns inside a fast-moving environment where adoption, workflow design, automation, and AI all matter.

## #LI-SO1

#LI-remote

## Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our [Global Candidate Privacy Notice.](https://clickup.com/careers-terms/candidate-privacy-notice) If you are a Philippine Job Applicant, please also see our [Philippine Data Privacy Notice](https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open) for further details.

Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @[clickup.com](http://clickup.com) email or through our official careers portal on [clickup.com](http://clickup.com). We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

## About ClickUp

## Company Overview
- **One-liner**: ClickUp provides an all-in-one productivity platform that replaces fragmented work tools with a unified solution for tasks, documents, collaboration, and AI-powered agents.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Diego, California, USA
- **Founded**: 2016
- **Founders**: Zeb Evans and Alex Yurkowski

## Core Business
- **Primary industry**: Productivity Software / Project Management / AI Agents
- **Target customers**: B2B, serving teams of all sizes from SMBs to 85% of the Fortune 500 [clickup.com]
- **Mission**: Maximize human productivity by fundamentally reinventing how work gets done through the convergence of software, AI, and humans [clickup.com/careers]

## Products & Services
- **ClickUp Platform**: The core product — an everything app for work combining tasks, docs, chat, whiteboards, goals, timelines, and 100+ product replacements [clickup.com]
- **Brain²**: ClickUp’s AI engine that intelligently routes tasks to the best frontier model (GPT, Claude Opus, Gemini, etc.) with full workspace context, memory, and preferences [clickup.com]
- **Super Agents**: Configurable AI agents that automate workflows — including PM Agent, Assign Agent, and Live Answers Agent — with the ability to build custom agents using any MCP (Model Context Protocol) connection [clickup.com]
- **ClickUp Apps**: Integrations with Google Drive, GitHub, Salesforce, Slack, and thousands of other tools [clickup.com]

## Market Standing
- **Valuation**: $4 billion (latest round, per Tracxn) [tracxn.com]
- **Total Funding**: $535 million raised [tracxn.com]
- **Key Metric**: Over 5 million teams use ClickUp; 85% of Fortune 500 companies are customers [clickup.com]
- **Notable Investors**: Andreessen Horowitz, Tiger Global Management, Craft Ventures [tracxn.com]
- **Growth Signals**: 1,529 employees as of March 2026; strong adoption of AI agents with 3M+ tasks automated; Forrester TEI study reports 384% ROI and payback in under 6 months for customers [tracxn.com, clickup.com]

## Competitive Advantages
- **Convergence over bundling**: Unlike competitors who bolt together separate tools, ClickUp was built from the ground up as one unified platform, giving Brain² full context across all work types (tasks, docs, conversations, files) — context that competitor AI tools lack [clickup.com/about]
- **Model-agnostic AI**: Brain² intelligently routes each query to the best frontier model (GPT, Claude, Gemini, etc.), delivering optimal performance without vendor lock-in [clickup.com]
- **Enterprise-grade security**: SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant, with AI privacy protections exceeding standard enterprise SaaS [clickup.com]
- **Massive product surface area**: 100+ products in one platform means customers can consolidate an entire tech stack, creating deep switching costs

## Strategic Focus
- **AI-first convergence**: Deep investment in AI agents (Super Agents) and ambient intelligence that anticipates user needs rather than just responding to commands [clickup.com]
- **Platform expansion**: Continuing to absorb adjacent tool categories (chat, docs, whiteboards, goals) to eliminate toggling between apps [clickup.com/careers]
- **Enterprise scale**: Targeting larger deployments with proven ROI data and robust compliance/security posture

## Why Work Here
- **Culture & values**: The company emphasizes grit, growth mindset (“grow 1% every day”), passion, and hard work. Core value: “Normal f*cking sucks” — a rejection of status quo thinking [clickup.com/careers]
- **Impact**: Employees are empowered to work across AI, product, and engineering — “you don’t need to be an engineer to dive deep into leveraging AI” [clickup.com/careers]
- **Work model**: Remote-friendly with offices in San Diego (HQ), United States, Canada, Ireland, United Kingdom, Australia, and globally [clickup.com/about]
- **Perks**: Generous PTO, health plans, retirement benefits, wellness programs, and parental leave [clickup.com/careers]
- **Growth**: The company explicitly hires for potential impact and supports “building your boldest career”; recent headcount of 1,529 signals continued scaling [tracxn.com, clickup.com/careers]

## Sources
1. [ClickUp Careers Page](https://clickup.com/careers)
2. [ClickUp About Page](https://clickup.com/about)
3. [ClickUp Homepage](https://clickup.com/)
4. [Tracxn Company Profile](https://tracxn.com/d/companies/clickup/__lm2pfON0Ef7h6Fu5h9GkLd9_fspnDEnBOL2bEKJxWkg)

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