---
title: 'Senior Technical Customer Success Manager - Thailand at Kong'
canonical: 'https://feeny.ai/job/senior-technical-customer-success-manager-thailand-kong-thailand-790x3yfgram0'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Technical Customer Success Manager - Thailand at Kong

- **Company:** [Kong](https://feeny.ai/companies/kong)
- **Location:** Thailand
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-22
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/kong/3968fffe-daf6-4a1e-9458-404981608c06

## Job description

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the Role: As a Senior Customer Success Manager at Kong, you will be a strategic partner for our key customers, ensuring their long-term success and maximizing the value they derive from our solutions. You will champion customer satisfaction, drive product adoption, and foster strong, enduring relationships.

What You’ll Be Doing:

- Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
- Proactively engage with customers to understand their business objectives, challenges, and technical requirements.
- Act as a trusted advisor, guiding customers through change management initiatives and product adoption processes.
- Monitor customer health, analyze usage data, and identify opportunities for process improvements and increased value realization.
- Collaborate cross-functionally with sales, product, and technical support teams to address customer needs and resolve complex issues.
- Leverage strong business communication skills to conduct effective presentations, workshops, and business reviews with executive stakeholders.
- Contribute to the ongoing development and refinement of customer success strategies and best practices.
- Drive customer satisfaction through exceptional customer experience (CX) and proactive relationship management.
- Identify opportunities for upselling and cross-selling, working closely with the Sales Management team.
- Manage and prioritize multiple customer engagements and projects concurrently, demonstrating strong program and project management capabilities.
- Provide technical support guidance and escalation management when necessary, ensuring timely resolution.

What You’ll Bring:

- Bachelor's degree in Business, Computer Science, or a related field.
- Proven experience in a customer-facing role, such as Account Management or Customer Success, preferably within a B2B SaaS environment.
- Demonstrated expertise in Customer Relationship Management (CRM) and a deep understanding of customer engagement methodologies.
- Strong analytical skills with the ability to perform Data Analysis and Data Management to derive actionable insights.
- Excellent Business Communications skills, both written and verbal, with the ability to articulate complex information clearly and concisely.
- Experience with Change Management principles and guiding customers through transitions.
- A strong passion for delivering exceptional Customer Experience (CX) and driving Customer Satisfaction.
- Familiarity with Product Management concepts and the ability to articulate product value.
- Proven ability in Program Management and Project Management, with experience managing multiple initiatives simultaneously.
- Understanding of Sales Management principles and the ability to identify growth opportunities.
- Basic understanding of Technical Support processes and ability to troubleshoot common issues.

## #LI-SP1

About Kong: Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit [www.konghq.com](http://www.konghq.com).

## About Kong

## Company Overview
- **One-liner**: Kong provides a unified API and AI platform that connects, secures, and manages APIs, events, and AI agents for modern architectures.
- **Entity Type**: Private – Series E, post‑money valuation $2B (2023)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017 (company formalized; roots as Mashape go back to 2009)
- **Founders**: Augusto “Aghi” Marietti (CEO) and Marco Palladino (CTO)

## Core Business
- **Primary industry**: API management, AI connectivity, cloud infrastructure
- **Target customers**: B2B – enterprises, platform engineering teams, developers, and product managers building API‑driven or AI‑agent applications
- **Mission / Purpose**: To be the AI connectivity company – enabling organizations to connect, govern, and monetize APIs, events, and AI workloads at scale.

## Products & Services
- **[Kong Konnect](https://konghq.com/)**: Managed, unified API and AI platform covering the full lifecycle – design, test, publish, govern, monetize – across any cloud or environment. SaaS.
- **[Kong Gateway](https://konghq.com/)**: Open‑source (and enterprise) API gateway, the world’s most adopted, used for traffic management, security, and observability. Open‑source hybrid.
- **[Kong AI Gateway](https://konghq.com/)**: Extension for managing and securing AI traffic – token consumption, cost control, and agent governance. SaaS / add‑on.
- **[Kong Mesh](https://konghq.com/)**: Enterprise service mesh for Kubernetes and VMs (based on Kuma, donated to CNCF). Infrastructure.
- **[Insomnia](https://konghq.com/)**: API design and testing tool (acquired and integrated into the Kong ecosystem). Desktop / CLI.
- **[OpenMeter](https://konghq.com/)**: Usage‑based billing, entitlements, and invoicing for APIs, events, and AI (acquired 2025). SaaS.

## Market Standing
- **Valuation / Market Cap**: $2 billion (as of late 2023 Series E round) – not publicly traded.
- **Key Metric**: Surpassed **$100M ARR** in late 2023; processes **+1 trillion API/AI requests per day**; **600+ employees** in 25+ countries (LinkedIn reports 738 employees with +23.5% YoY growth).
- **Total Funding**: **$344.1M** across 6 rounds (including Series D $100M at $1.4B, and Series E $175M led by new investors).
- **Notable Investors / Partners**: Include large institutional investors; partners include cloud providers and enterprises such as United Airlines (cited as customer). Open‑source community with 182K+ community users.

## Competitive Advantages
- **Most adopted open‑source API gateway** – strong developer mindshare and large community.
- **Unified platform** covering the entire API lifecycle plus AI agent management, reducing fragmentation for enterprises.
- **High‑performance, low‑latency** – proven at hyper‑volume (+1T requests/day), 99.99% availability SLA.
- **Strategic acquisitions** (Kuma, Insomnia, OpenMeter) that plug gaps in service mesh, developer tooling, and usage‑based billing.
- **Strong enterprise DNA** – trusted by global brands for mission‑critical applications.

## Strategic Focus
- **AI connectivity** – building the layer to manage LLM traffic, agent security, token cost, and real‑time data streams.
- **Monetization** – enabling customers to monetize APIs and AI consumption (chargeback, entitlements, pricing).
- **Developer productivity** – accelerating onboarding and reducing costs (claims 15% faster development, 57% operational cost reduction).
- **Global scale** – growing remote workforce and entering new geographic markets (e.g., Italy, ANZ roles posted).

## Why Work Here
- **Remote‑first culture** – 600+ employees across 25+ countries; strong emphasis on global collaboration.
- **Perks & benefits** (from [careers page](https://konghq.com/company/careers)):
  - Stock options for most employees
  - 4‑week paid sabbatical every 5 years
  - Flexible time off
  - Home office stipend
  - Regular “unplug days” (company‑wide long weekends)
  - Virtual events (Donut chats, trivia, fitness challenges)
- **Engineering culture** – values “owners, explorers, real, unstoppable” and encourages individual innovation. Focus on shipping fast and high trust.
- **Growth trajectory** – company is scaling (+23.5% headcount YoY) and is a unicorn with clear product‑market fit in a hot market (AI + API management).
- **Open roles** – 93 open positions across engineering, sales, solutions, customer success, and marketing.

## Sources
1. [konghq.com](https://konghq.com/)
2. [konghq.com/company/careers](https://konghq.com/company/careers)
3. [konghq.com/company/about-us](https://konghq.com/company/about-us)
4. [linkedin.com/company/konghq](https://www.linkedin.com/company/konghq)
5. [jobs.ashbyhq.com/kong](https://jobs.ashbyhq.com/kong)

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