---
title: 'Senior Technical Escalations Engineer at Taara'
canonical: 'https://feeny.ai/job/senior-technical-escalations-engineer-taara-sunnyvale-ed981hzfns48'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Technical Escalations Engineer at Taara

- **Company:** Taara
- **Location:** Sunnyvale, CA
- **Compensation:** $165k–$185k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/taaraconnect/96c69539-f4e5-4081-95e7-e0d8b430efe5/application

**Skills:** Wireless Optical Communication, Network Protocols, Root Cause Analysis, Hardware Troubleshooting, User Acceptance Testing, Technical Writing, Free Space Optics, Radio Frequency Hardware

> The Technical Escalations Engineer serves as a Tier 3 troubleshooter for wireless optical communication issues, conducting root cause analysis and replicating field problems. This role involves collaborating with engineering and product teams to improve hardware, software, and user acceptance testing processes while...

## Job description

About the Team: Born at X, Google's Moonshot Factory, Taara is on a mission to connect billions of people lacking abundant and affordable internet today by pioneering the way we use light to deliver faster, cheaper, more reliable connectivity. You can help lead the charge in bringing our groundbreaking wireless optical communication and photonics chip technologies to the world. Join us to light the way for bridging the digital divide and illuminating the future. About the Role: At Taara, we are looking for a skilled technical problem solver to join our team. This Senior Technical Escalations Engineer will be responsible for replicating complex field issues, performing deep-dive root cause analysis on wireless optical communication (WOC) products, and driving strong alignment and shared understanding among our customer support, network operations, product and engineering teams. You’ll also be a primary owner of our user acceptance testing work streams, helping to ensure that our hardware and software enhancements will work seamlessly in the array of network environments in which our customers deploy our products. How you will make 10x impact:

- Advanced Troubleshooting: Act as the Tier 3 escalation point for complex technical issues that require more than just a reboot.
- Knowledge Engineering: Translate your findings into actionable intelligence. You’ll draft troubleshooting guides, Method of Procedures (MOPs), and internal resources to level up our frontline support teams.
- Issue Replication & RCA: Build lab environments to replicate customer-reported performance issues. Perform root cause analysis (RCA) on hardware and networking failures in close partnership with Engineering.
- Quality Assurance & UAT: Assist with User Acceptance Testing (UAT) by performing QA in diverse customer environments and various network configurations to ensure stability before full rollouts.
- Cross-Functional Collaboration: Work directly with Product, Network Operations, and Engineering to influence product improvements and prioritization based on observed field data and recurring issues.

What you should have:

- Experience: At least 10+ years of experience in technical solutions engineering, test engineering, or a similar role.
- Networking Guru: Deep understanding of network protocols, topology, and hardware performance.
- The "Hacker" Mindset: You enjoy breaking things just to figure out how to fix them. You are persistent in finding the "why" behind a bug.
- Technical Writing: Ability to take a complex technical solution and document it into a clear, step-by-step guide for others.
- Collaboration: Comfortable working in the trenches with Engineering while still being able to communicate effectively with customer-facing teams.
- Ability to work in the Sunnyvale office at least 3 days per week.

It would be great if you also had these:

- Direct experience with free space optics and/or radio frequency hardware

The US base salary range for this full-time position is $165,000-185,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your location during the hiring process.

## About Taara

## Company Overview
- **One-liner**: Taara uses invisible beams of light to deliver high-speed, low-latency wireless internet connectivity, acting as a fiber alternative for hard-to-reach areas.
- **Entity Type**: Private (spun out from X, Alphabet’s Moonshot Factory in March 2025; backed by Series X Capital, with Alphabet retaining a minority stake)
- **Headquarters**: Sunnyvale, California, USA
- **Founded**: 2025 (spin-out); predecessor Project Taara began in 2017
- **Founders**: Mahesh Krishnaswamy

## Core Business
- **Primary industry**: Telecommunications technology / Free-space optical communications
- **Target customers**: B2B – mobile operators, wireless ISPs, fiber operators, enterprises, smart city operators, government/emergency response, and innovation partners (satellite operators, photonics companies)
- **Mission**: “Bringing high-speed, affordable and abundant connectivity to people everywhere using beams of light.”

## Products & Services
- **Taara Lightbridge**: Free-space optical terminal delivering up to 20 Gbps over line-of-sight distances up to 20 km with carrier-grade availability. Used for backhaul, fronthaul, and mesh.
- **Taara Lightbridge Pro**: Enhanced version offering “five nines” (99.999%) availability for mission-critical networks.
- **Taara Beam**: First product built on Taara's Integrated Photonics Platform, designed for expansion with flexibility in a smaller form factor.
- **Integrated Photonics Platform**: Silicon photonics chip that uses light to transmit data through the air, enabling miniaturized terminals and reduced mechanical complexity.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding – undisclosed round led by Series X Capital at spin-out (2025); Alphabet retains minority stake
- **Notable Investors/Partners**: Series X Capital, Alphabet (via X Development); strategic partners include T‑Mobile, Bharti Airtel, Vodafone, Econet Group, Digicomm International
- **Growth Signals**: Deployments in over 20 countries across Africa, India, North America, and Southeast Asia; recognized as TIME Best Invention of 2024 and Fast Company World Changing Ideas Award; successful live events connectivity (Coachella, Albuquerque Balloon Fiesta with T‑Mobile)

## Competitive Advantages
- **No trenching or spectrum licensing**: Light beams travel through air, avoiding costly fiber deployment and radio spectrum constraints.
- **Rapid deployment**: Can be deployed in hours instead of months – ideal for disaster recovery and temporary capacity.
- **Silicon photonics platform**: Proprietary chip technology that shrinks hardware and lowers cost, enabling mass scalability.
- **Fiber-class performance**: Delivers symmetrical 20 Gbps+ with ultra-low latency, competing directly with fiber in capacity.

## Strategic Focus
- **Expand photonics-based connectivity** beyond telecom into data centers, industrial campuses, and satellite communications.
- **Scale manufacturing** of its Integrated Photonics Platform to serve global demand.
- **Deepen partnerships** with mobile operators, internet service providers, and government entities to close the digital divide.

## Why Work Here
- **Innovation pedigree**: Born inside X (Google’s Moonshot Factory) – a culture of tackling world-scale challenges with ambitious technology.
- **Mission-driven impact**: Work directly on bringing affordable internet to underserved communities and disaster zones.
- **Cutting-edge tech**: Hands-on with advanced photonics, optical engineering, and system-level hardware/software design.
- **Growth phase**: Recently spun out as an independent company – opportunity to shape engineering culture and processes from an early stage.
- **Hybrid/office**: Based in Sunnyvale, CA; roles range from hardware engineering (optical, mechanical, FPGA) to software (backend, Linux, cloud) and go-to-market (sales, customer success). Per company careers page: open roles include Principal Optical Engineer, Director of Product Management, Senior Backend Software Engineer, etc.
- **Perks & culture**: Described as “a new technological era” with a focus on collaboration, rapid iteration, and global impact.

## Sources
1. [taaraconnect.com](https://www.taaraconnect.com/) – Homepage product details
2. [taaraconnect.com/careers](https://www.taaraconnect.com/careers) – Open roles and engineering focus
3. [taaraconnect.com/about](https://www.taaraconnect.com/about) – Leadership, history, milestones
4. [Wikipedia](https://en.wikipedia.org/wiki/Taara_(company)) – Company overview, spin-out, funding, deployments

## Other roles at Taara

- [Senior High-Speed Photonic Design Engineer](https://feeny.ai/job/senior-high-speed-photonic-design-engineer-taara-sunnyvale-0efpz5qbbqra) — Sunnyvale, CA
- [Coherent Optical Systems Internship](https://feeny.ai/job/coherent-optical-systems-internship-taara-sunnyvale-f09xrc2ex19m) — Sunnyvale, CA
- [Financial Operations Manager](https://feeny.ai/job/financial-operations-manager-taara-sunnyvale-zeppbj18c2g0) — Sunnyvale, CA
- [Principal Analog/Mixed-Signal ASIC Engineer](https://feeny.ai/job/principal-analog-mixed-signal-asic-engineer-taara-sunnyvale-esst4g51npkn) — Sunnyvale, CA
- [Director of Optical and Mechanical](https://feeny.ai/job/director-of-optical-and-mechanical-taara-sunnyvale-xrh63xxgm2nd) — Sunnyvale, CA
- [Growth Marketing Specialist](https://feeny.ai/job/growth-marketing-specialist-taara-sunnyvale-st1es2a22n73) — Sunnyvale, CA
- [Mechanical Design Engineer](https://feeny.ai/job/mechanical-design-engineer-taara-sunnyvale-b452mzmcts4a) — Sunnyvale, CA
- [Director of Product Management](https://feeny.ai/job/director-of-product-management-taara-sunnyvale-c8wndxcamgwn) — Sunnyvale, CA
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-taara-sunnyvale-f3q87dr9k9ad) — Sunnyvale, CA
- [Senior Hardware Program Manager -  Manufacturing and Quality](https://feeny.ai/job/senior-hardware-program-manager-manufacturing-and-quality-taara-sunnyvale-bqfw0646aw6b) — Sunnyvale, CA