---
title: 'Senior Technical Implementation & Accounts Manager (Clinical Operations) at Everlywell'
canonical: 'https://feeny.ai/job/senior-technical-implementation-accounts-manager-clinical-operations-everlywell-kt9avzbx2rtp'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Technical Implementation & Accounts Manager (Clinical Operations) at Everlywell

- **Company:** Everlywell
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-03-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/everlywell/f6264593-1365-4c0b-9cb0-fb83794b272e

## Job description

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.

Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.

What You'll Do: Client Partnership & Strategic Account Management (60%)

- Own the end-to-end post-sale relationship for an assigned portfolio of Diagnostics Solutions and enterprise clients, serving as the primary point of contact for program needs, performance, technical questions, and clinical operations topics.
- Lead structured discovery and ongoing strategy conversations to deeply understand client objectives, success metrics, and constraints; translate those into clear account plans and roadmaps.
- Plan and facilitate recurring business reviews (e.g., QBRs) with client stakeholders, including performance readouts, insights, and recommendations for optimization and expansion.
- Proactively monitor account health (utilization, SLAs, clinical quality signals, and satisfaction) and drive action plans to address risks, performance gaps, or emerging needs.
- Own regular internal coordination, escalation, and execution of corrective action plans to swiftly resolve issues and minimize incident recurrence.
- Provide timely, transparent communication on issues, incidents, and changes, ensuring clients feel informed, supported, and confident in our partnership.
- Partner closely with Sales/BD, Clinical, Product, Implementations, Engineering, and Care Team leadership to ensure programs are meeting client KPIs and contractual commitments.
- Proactively identify and qualify opportunities for upsell, cross-sell, and expansion (e.g., new  programs, new populations, additional services) that maximize client value by fully utilizing existing clinical workflows and platform resources, and collaborate with Sales/BD to execute, thereby delivering on strategic business development goals.
- Establish and maintain strong, multi-level relationships (clinical, operational, and executive), acting as a trusted advisor on both program design and day-to-day operations.

What You'll Do: Technical Solutioning & Implementation Oversight (25%)

- Translate client requirements and use cases into platform configurations and workflows, partnering with Implementations, Product, and Clinical to ensure feasibility and alignment with best practices.
- Own the client-facing side of configuration timelines, milestones, and deliverables for new programs and major changes; manage expectations and surface risks early.
- Coordinate and communicate change management for configuration updates (e.g., clinical rules, routing logic, reporting changes), ensuring changes are documented, tested, and clearly communicated to clients.
- Develop a working understanding of underlying systems (e.g., proprietary platforms, EHRs, integrations, order/result flows, consult workflows, reporting pipelines) to effectively troubleshoot and triage issues.
- Collaborate with technical teams on integration-related topics (e.g., data mapping, file layouts, error handling) and help ensure client requirements are accurately captured and validated.
- Maintain accurate, client-specific documentation for configurations, workflows, SLAs, and edge cases to support consistent operations and scalable onboarding of new internal team members.

What You'll Do: Insights, Reporting & Continuous Improvement (15%)

- Define and deliver standard and client-specific reporting that tracks funnel performance (orders → results → consults), clinical outcomes, SLAs, and operational quality for your accounts.
- Analyze trends to identify drivers of fallout, friction, or underperformance (e.g., rejection reasons, consult completion, address or data issues) and partner with clients and internal teams on corrective action plans.
- Synthesize structured feedback from clients and frontline teams into clear, actionable input for Product, Clinical, and Operations roadmaps (e.g., feature requests, workflow enhancements, reporting needs).
- Contribute to the design and evolution of standard operating procedures, playbooks, and templates that improve consistency, reduce operational complexity, and shorten time-to-launch for new clients and programs.
- Partner with Clinical, Data, and Operations teams to pilot and refine AI- and automation-supported workflows that improve quality, reduce manual effort, and scale support across the client portfolio.

Who You Are:

- A client-obsessed, solutions-oriented partner who is energized by building long-term relationships and turning complex requirements into practical, scalable programs.
- A confident communicator who can engage comfortably with clinical leaders, operations teams, and technical stakeholders at large healthcare and diagnostics organizations.
- A systems thinker who enjoys mapping end-to-end workflows, identifying failure modes, and designing processes that are robust, compliant, and easy to operate.
- A collaborator who thrives in fast-paced, high-growth, mission-driven environments and is comfortable navigating ambiguity while still driving clarity and outcomes.
- Equally comfortable getting into the details of a configuration or report and zooming out to connect those details to client strategy and business value.

What You Bring:

- 5-8+ years of experience in roles such as Technical Account Management, Customer Success, Enterprise Implementations, or Clinical Solutions/Operations within healthcare, digital health, or health tech.
- Demonstrated experience owning post-sale relationships with enterprise clients, including leading QBRs, driving renewals/expansion, and managing issue escalations.
- Strong understanding of care delivery models, clinical pathways, and clinical workflows, with the ability to translate them into technical and operational requirements.
- Experience working with healthcare technology platforms (e.g., EMRs, labs, telehealth, order/result interfaces, HL7/API integrations, FHIR, HIE/QHIN sources) and comfort partnering with technical teams to resolve issues.
- Proven ability to interpret and present data (dashboards, performance metrics, quality measures) and turn insights into clear recommendations and action plans.
- Excellent communication and documentation skills, with the ability to simplify complex concepts for both clinical and technical audiences and create clear client-facing materials.
- Bachelor’s degree in science, healthcare, engineering, or related field; an advanced degree or clinical credential (e.g., RN, NP, PA, MPH, MHA) is a strong plus but not required.
- Comfort operating in a highly cross-functional environment and balancing multiple accounts, priorities, and timelines with a high bar for quality and follow-through.

Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at https://www.everlywell.com/careers/.

## About Everlywell

## Company Overview
- **One-liner**: Everlywell is a digital health company that provides at-home laboratory testing, virtual care, and AI-powered biomarker intelligence to make healthcare more accessible and personalized.
- **Entity Type**: Private (Venture Capital-Backed; last known round: Series F in March 2022)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2015
- **Founders**: Julia Cheek [forbes.com](https://www.forbes.com/companies/everlywell/)

## Core Business
- Primary industries: Digital Health, Diagnostic Testing, Wellness and Fitness Services
- Target customers: B2B (enterprise health plans, employers) and B2C (consumers seeking at-home health testing)
- Mission: “Reimagining how and where healthcare happens with access and precision.” [everlywell.com](https://www.everlywell.com/careers)

## Products & Services
- **At-Home Lab Testing Kits**: Self-collection kits for hormones, food sensitivity, sexual health, thyroid, cardiovascular health, gut microbiome, and cancer screening. Includes physician review where applicable and digital results.
- **Virtual Care**: Integrated telehealth services to support diagnosis and treatment.
- **Platform for Enterprise**: Customizable remote-based solutions for health plans and employers to close care gaps and improve outcomes. Serves 8 of the top 10 largest U.S. health plans. [linkedin.com](https://www.linkedin.com/company/everlywell)

## Market Standing
- **Valuation**: Not publicly disclosed (last major round was a Series F in March 2022; PitchBook shows a secondary transaction in May 2025 without valuation details) [pitchbook.com](https://pitchbook.com/profiles/company/157526-11)
- **Annual Revenue**: ~$250 million (per LinkedIn data) [linkedin.com](https://www.linkedin.com/company/everlywell)
- **Total Funding**: Over $250 million across multiple rounds (Seed through Series F), with notable investors including Goodwater Capital [forbes.com](https://www.forbes.com/companies/everlywell/)
- **Employees**: Conflicting estimates — 336 per PitchBook, 202 per LinkedIn, 750 per Jobera. Likely reflects headcount changes over time and different counting methodologies. [pitchbook.com](https://pitchbook.com/profiles/company/157526-11) | [linkedin.com](https://www.linkedin.com/company/everlywell) | [jobera.com](https://jobera.com/employer/everlywell/)
- **Notable Investors/Partners**: Goodwater Capital (lead investor), plus other venture capital firms. Partners include 8 of the top 10 U.S. health plans.
- **Growth Signals**: Acquisitions of PWNHealth (clinical network), Home Access Health, and Natalist (fertility). Focus on AI-driven biomarker intelligence and expansion of enterprise contracts. [pitchbook.com](https://pitchbook.com/profiles/company/157526-11) | [linkedin.com](https://www.linkedin.com/company/everlywell)

## Competitive Advantages
- **Integrated clinical network**: Through the PWNHealth acquisition, Everlywell connects lab results with physician oversight and virtual care.
- **Scale of data**: Has delivered “close to 1 billion personalized health insights” to over 60 million people, enabling robust AI models. [linkedin.com](https://www.linkedin.com/company/everlywell)
- **Enterprise traction**: Deep partnerships with large health plans, making it a key player in the shift toward remote, consumer-centric diagnostics.

## Strategic Focus
- **AI advancement**: Actively hiring for applied scientists and ML roles; public emphasis on “advancing AI to unlock smarter, more personalized care.” [everlywell.com](https://www.everlywell.com/careers)
- **Expanding enterprise solutions**: Targeting chronic condition management, preventive screening, and population health.
- **Geographic growth**: Workforce distributed across 7 countries; US headquarters expanding.

## Why Work Here
- **Culture**: Mission-driven, fast-paced, collaborative, with a strong emphasis on innovation and AI experimentation. [everlywell.com](https://www.everlywell.com/careers)
- **Work model**: Hybrid (44%), remote (41%), and on-site (15%) roles available. [jobera.com](https://jobera.com/employer/everlywell/)
- **Benefits**: Flexible time off, parental and family leave, free/discounted testing for employees and family, monthly wellbeing stipend, family planning stipend. [everlywell.com](https://www.everlywell.com/careers)
- **Belonging**: Active commitment to diversity and inclusion in hiring and product design. [everlywell.com](https://www.everlywell.com/careers)

## Sources
1. [everlywell.com](https://www.everlywell.com/careers) – Careers page (mission, values, benefits)
2. [pitchbook.com](https://pitchbook.com/profiles/company/157526-11) – Company financials, funding history, headcount
3. [linkedin.com](https://www.linkedin.com/company/everlywell) – LinkedIn profile (revenue, employees, enterprise clients)
4. [forbes.com](https://www.forbes.com/companies/everlywell/) – Forbes profile (founder, funding round)
5. [jobera.com](https://jobera.com/employer/everlywell/) – Job aggregator (headcount, remote/hybrid stats)

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