--- title: 'Senior Technical Operations Specialist at Minitab' canonical: 'https://feeny.ai/job/senior-technical-operations-specialist-minitab-coventry-england-0r4qp0d6a7qz' type: 'job' last_seen: '2026-09-08' --- # Senior Technical Operations Specialist at Minitab - **Company:** Minitab - **Location:** Coventry England, United Kingdom - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/minitab/jobs/7927959003 ## Job description Make an impact across our global technology environment We’re looking for a Senior Technical Operations Specialist to help deliver reliable, secure, and effective technology services to Minitab employees across our international offices. This is a hands-on, varied role combining end-user technical support, office technology and infrastructure, stakeholder management, security, and global TechOps initiatives. You’ll take ownership of technology environments across assigned locations, solve complex technical challenges, and help ensure our employees have the tools and services they need to do their best work. If you enjoy combining technical expertise with excellent customer service—and want a role where you can make an impact across multiple countries and offices—this could be a great opportunity for you. ## What you’ll be doing As a Senior Technical Operations Specialist, you’ll: - Provide senior-level technical support to employees in person, remotely, and virtually across desktop, endpoint, network, telephony, mobile, and collaboration technologies. - Diagnose and resolve hardware, software, operating system, connectivity, and other technology issues, helping minimise disruption and downtime. - Install, configure, maintain, upgrade, and relocate hardware, software, operating systems, and related equipment. - Coordinate software deployments, patches, updates, and technology enhancements to maintain secure and reliable services. - Manage and support office technology environments, including infrastructure, endpoints, telephony, mobile devices, and collaboration tools. - Work with vendors and service providers to deliver infrastructure, telephony, and office technology solutions. - Visit office locations to assess requirements, implement improvements, and ensure technology environments remain operationally ready. - Build strong relationships with local stakeholders, understanding their needs and taking ownership of technology initiatives. - Contribute to global Technical Operations projects and continuous improvement initiatives. - Support corporate security programmes, employee onboarding, and security awareness activities. - Partner with HR, Facilities, external providers, and other teams on building, technology, and security requirements. - Create and maintain technical documentation, procedures, reports, and knowledge resources to support consistent service delivery. ## What we’re looking for You’ll bring: - A degree or certification in Computer Science, Information Systems, or a related discipline, or at least five years of progressively responsible Technical Operations experience. - Working knowledge of enterprise computing environments, networking, endpoint management, and related technologies. - Experience supporting Microsoft 365, Windows operating systems, endpoint management tools, networking technologies, VOIP telephony, and business applications. - Strong troubleshooting, organisational, and customer service skills, with the ability to manage multiple priorities. - The confidence to work independently, take ownership, and build effective relationships with stakeholders across different countries and cultures. - Strong written and verbal communication skills in English. - The ability to lift and transport technology equipment weighing up to 22kg. - The ability and willingness to travel internationally throughout EMEA/APAC to support office operations, infrastructure improvements, and Technical Operations initiatives. - You will require a full UK drivers license and access to your own vehicle. What will help you succeed You’ll thrive in this role if you’re naturally customer-focused, technically curious, and comfortable navigating complexity. You’ll know how to optimise the way work gets done, collaborate effectively with others, and take accountability for delivering a high-quality service. Why this role? This is an opportunity to take real ownership of regional technology environments while being part of a wider global Technical Operations function. You’ll work across a broad technology landscape, collaborate with colleagues and stakeholders internationally, and play an important role in keeping our offices connected, secure, and ready for business. ## About Minitab ## Company Overview - **One-liner**: Minitab provides data analysis, statistical software, and process improvement solutions that help organizations worldwide unlock the value of their data. - **Entity Type**: Private (mature, privately held company; no public ticker) - **Headquarters**: State College, Pennsylvania, United States - **Founded**: 1972 (introduced at Penn State University) - **Founders**: Barbara Ryan (Chairwoman and co-founder) along with two colleagues ## Core Business - **Primary industry/industries**: Analytics, statistical software, quality and process improvement, data science. - **Target customers**: B2B – enterprise (90%+ of Fortune 100), SMB, education, and government. - **Mission/purpose statement**: “To help customers around the world leverage the power of data analysis to gain insights and make a significant impact on their organizations.” [minitab.com](https://www.minitab.com/en-us/company/) ## Products & Services - **Minitab Statistical Software** – Flagship desktop/cloud statistical analysis tool for quality improvement, hypothesis testing, regression, and more. - **Minitab Connect** – Cloud-based platform for collaboration, automation, and analytics with anywhere/anytime access. - **Minitab Solutions Analytics™** – An integrated ecosystem combining software, training, and expert support to drive digital transformation and process improvement. - **Quality Trainer** – E-learning and certification resources for statistical and quality methods. - **Minitab Workspace** – Tools for brainstorming, cause-and-effect analysis, and project management. ## Market Standing - **Valuation/Market Cap**: Not disclosed. - **Key Metric**: Annual revenue not publicly available; customer list includes over 90% of the Fortune 100 and a majority of the Fortune 500. [minitab.com](https://www.minitab.com/en-us/company/) - **Notable Investors/Partners**: Not applicable (privately held, founder-led). Key partners in quality/continuous improvement ecosystems. - **Growth Signals**: 34 active job openings (July 2025) across Sales, Engineering, and Compliance; headcount growth reported as +14.2% YoY on LinkedIn. [LinkedIn](https://www.linkedin.com/company/minitab); Global presence with offices in the US, Europe, Asia, and Australia. ## Competitive Advantages - **Market leadership**: Over 50 years of domain expertise in statistical quality and continuous improvement software. - **Customer loyalty**: Deep penetration in Fortune 100 companies – many customers have used Minitab for decades. - **Integrated approach**: Solutions Analytics™ combines software, training, and support, creating a sticky ecosystem. - **Strong brand recognition**: Widely taught in universities, creating a generation of practitioners who bring Minitab into their workplaces. ## Strategic Focus - **Cloud transformation**: Pushing Minitab Connect and cloud-based analytics to enable remote collaboration and scalability. - **Digital process improvement**: Expanding from traditional quality to broader digital transformation initiatives (supply chain, cost reduction). - **AI/ML integration**: Incorporating machine learning and AI compliance roles (e.g., AI Compliance & Systems Engineer job posting) to modernize offerings. - **Global reach**: Hiring in EMEA, APAC, and the Americas to support a distributed customer base. ## Why Work Here - **Culture**: Emphasizes trust, respect, integrity, collaboration, and accountability. Described as “one big global team” that cares about each other and the impact of their work. [minitab.com](https://www.minitab.com/en-us/company/careers/) - **Work model**: Hybrid and remote options available – many sales and engineering roles are listed as “Americas Remote.” Offices in State College (HQ), Chicago, Paris, Sydney, Tokyo, Hong Kong, Hilversum, Munich, etc. - **Benefits**: Regional benefit packages (US, UK, Netherlands, Japan, Australia, France, Germany, Hong Kong). Includes wellness, professional development, and social events. - **Internship program**: “MINItern” program offers meaningful projects, networking with executives, and professional development sessions. - **Engineering culture**: Senior software and DevOps roles (State College, PA); quality engineering positions; emphasis on building high-impact data products. ## Sources 1. [Minitab Careers Page](https://www.minitab.com/en-us/company/careers/) 2. [Minitab About Us](https://www.minitab.com/en-us/company/) 3. [Minitab Job Board (Greenhouse)](https://job-boards.greenhouse.io/minitab) 4. [Minitab LinkedIn](https://www.linkedin.com/company/minitab) 5. [Minitab Homepage](https://www.minitab.com/en-us/) ## Other roles at Minitab - [Business Development Representative](https://feeny.ai/job/business-development-representative-minitab-state-college-pennsylvania-pzanhk7bzk1v) — State College Pennsylvania, United States - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-minitab-coventry-england-he0c117xrydp) — Coventry England, United Kingdom - [Simulation Consultant](https://feeny.ai/job/simulation-consultant-minitab-americas-state-college-pa-s47np60qt9m1) — Americas / State College, PA - [Staff DevOps Engineer](https://feeny.ai/job/staff-devops-engineer-minitab-state-college-pennsylvania-w8xrsef7cs5x) — State College Pennsylvania, United States - [Senior Partner Account Manager- Brazil and South America](https://feeny.ai/job/senior-partner-account-manager-brazil-and-south-america-minitab-americas-jxjkkstzvpa4) — Americas - [Account Executive (m/w/d)](https://feeny.ai/job/account-executive-m-w-d-minitab-munchen-bayern-37ezaj1s9c81) — München Bayern, Germany - [DevOps Engineer](https://feeny.ai/job/devops-engineer-minitab-state-college-pennsylvania-v6evke4smxpv) — State College Pennsylvania, United States - [Account Executive (Data Analytics)](https://feeny.ai/job/account-executive-data-analytics-minitab-edex1n5yct41) - [Account Executive (Data Analytics)](https://feeny.ai/job/account-executive-data-analytics-minitab-faxp08dmh37r) - [Account Executive (Data Analytics)](https://feeny.ai/job/account-executive-data-analytics-minitab-4ek1h13wn12b)