---
title: 'Senior Technical Product Manager, AI Agents & Systems at Bjak'
canonical: 'https://feeny.ai/job/senior-technical-product-manager-ai-agents-systems-bjak-indonesia-02h3079ndt1f'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Technical Product Manager, AI Agents & Systems at Bjak 

- **Company:** [Bjak ](https://feeny.ai/companies/bjak)
- **Location:** Indonesia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/bjakcareer/0018098b-ab49-4d24-9123-41afcdff38f9

## Job description

## About A1

There are over 5 billion users using basic applications today such email, notes, tasks that are not AI-native. Our mission is to build a proactive smart assistant for everyday users to bring intelligence to conversations, errands, organising and workflows, with minimal prompting. Our product focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. The system must handle multi-step reasoning, interact with external tools, and remain reliable despite non-deterministic model behavior. Our objective is to help users complete tasks daily enjoyable with over ~90%* reduced time.

## Role

This is a deeply technical, hands-on role. Work directly with engineers on system design, evaluation, and trade-offs-defining requirements, but shaping how the system works for global users. You work at the intersection of user needs, model capability, and system constraints, and are responsible for turning AI potential into real, reliable behavior in a real-world application.

## What You'll be Doing

- Research and define end-to-end AI system requirements from capability to behavior to user impact
- Translate model capabilities, data constraints, and evaluation results into clear product and system decisions
- Make hard trade-offs across quality, latency, cost, reliability, and UX
- Work closely with ML, backend, and mobile engineers on system design, evaluation, and iteration
- Define and evolve evaluation frameworks across offline metrics, online experiments, and human feedback
- Drive execution with clear specs, strong judgment, and disciplined prioritization
- Ensure systems ship quickly, safely, and reliably, with strong feedback loops
- Own product quality end-to-end - correctness, predictability, and user trust

## What You Will Need

Technical foundation

- Strong grounding in computer science fundamentals, including algorithms, data structures, and system design.
- Solid understanding of ML fundamentals and how modern AI systems behave in production.
- Comfort reading, reviewing, and discussing technical design documents.

AI & ML experience

- Hands-on exposure to AI-powered products, including LLM-based systems.
- Experience working with model evaluation, prompt or pipeline iteration, and feedback loops.
- Strong intuition for model limitations, hallucinations, bias, and drift.

Product leadership

- Significant experience owning complex, technical products end-to-end.
- Proven ability to work closely with senior engineers and ML teams.
- Strong judgment and decision-making ability in ambiguous, fast-moving environments.
- Ability to balance ambition with technical and operational reality.

## Nice to have

- Experience shipping AI-heavy consumer products.
- Background as an engineer or highly technical product manager.
- Experience defining evaluation metrics for ML systems.
- Strong intuition for AI UX patterns and failure handling.
- Prior experience in zero-to-one product environments.

Outcomes

- Product strategy clearly aligns AI capabilities with user needs and company priorities.
- AI features deliver real value, are understandable, predictable, and trusted by users.
- Decisions balance quality, speed, cost, and reliability effectively under uncertainty.
- Roadmaps and priorities are clear, with fast iteration based on real user feedback.
- Teams are aligned, focused, and able to execute on AI product goals with minimal friction.

## How We Work

The best products today in the world were built by small, world class teams. We are a high talent density and hands-on team. We make decisions collectively, move at rapid speed, striking a balance between shipping high quality work and learning. Joining our team requires the ability to bring structure, exercise judgment, and execute independently. Our goal is to put in hands of our users a truly magical product.

Interview process If there appears to be a fit, we'll reach to schedule 3, but no more than 4 interviews. Applications are evaluated by our technical team members. Interviews will be conducted via virtual meetings and/or onsite. We value transparency and efficiency, so expect a prompt decision. If you've demonstrated the exceptional skills and mindset we're looking for, we'll extend an offer to join us. This isn't just a job offer; it's an invitation to be part of a team that's bringing AI to have practical benefits to billions globally.

## About Bjak 

## Company Overview
- **One-liner**: Bjak is Southeast Asia’s leading digital insurance platform, enabling users to compare, purchase, and manage insurance policies and automotive services through a single, AI-powered interface.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: Selangor, Malaysia
- **Founded**: 2019
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Insurtech / Financial Services (with a growing automotive service vertical)
- **Target customers**: B2C (individuals seeking insurance and car repairs), B2B (partnerships with 16 insurers and workshop networks)
- **Mission**: “To develop technology‑based solutions to improve financial inclusion.”

## Products & Services
- **Insurance Platform (SaaS / Marketplace)**: Compare quotes from 16 insurers, purchase policies, manage claims, and access 24/7 VIP support. Supported by an AI agent.
- **Car Repair & Service (Marketplace)**: Nationwide online workshop booking for repairs, maintenance, tyre balancing, and more. Includes pay‑later options (installments from RM10/month).
- **Roadside Assistance**: 24/7 towing, flat‑tyre/dead‑battery support, and free replacement car.
- **Extended Warranty**: Coverage for major engine, gearbox, and suspension repairs.
- **Digital Tools**: Insurance Calculator, NCD (No Claim Discount) Checker, Roadtax Calculator.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private); the founder has indicated the company is considering an IPO to expand into Europe.
- **Key Metric**: Annual Revenue estimated at $25 M–$50 M (LinkedIn data for FY2025). Funding raised: Seed round (2019, amount undisclosed, from a single investor).
- **Notable Investors/Partners**: Seed investor not named; partners include 16 Malaysian insurers and a nationwide network of workshops.
- **Growth Signals**: 8 M+ users across Southeast Asia; 32.2% YoY headcount growth (100 employees); 356 open positions (up 278.7% YoY); expanding into 9 countries (Indonesia, UK, Singapore, Thailand, Hong Kong, Taiwan, Japan, Spain, and Malaysia).

## Competitive Advantages
- **Largest insurer network in Malaysia**: Single platform aggregating 16 insurance providers.
- **Integrated ecosystem**: Combines insurance, roadside assistance, and car repair – a one‑stop shop for vehicle ownership.
- **AI & automation**: Uses AI agents to simplify policy selection and claims processes.
- **Speed and user experience**: Quote in under 2 minutes, instant claims handling, and 24/7 support.

## Strategic Focus
- **Geographic expansion**: Entering European markets, with an IPO under consideration.
- **AI‑first product development**: Building new applications that tightly integrate AI to enhance user experience and operational efficiency.
- **Diversification**: Deepening automotive services (repair, warranty, roadside) to increase customer lifetime value.
- **Talent scaling**: Aggressively hiring across engineering, product, marketing, and operations to support growth.

## Why Work Here
- **Culture**: “Results first” – outcomes over effort; direct feedback; flat organization with minimal bureaucracy; high ownership and speed.
- **Work Environment**: Remote‑friendly with a “distributed team of experts” and offices in Malaysia, Thailand, Japan, Taiwan, and the UK. Recruiting globally.
- **Engineering Focus**: Lean, autonomous teams that prioritise product excellence and swift delivery.
- **Career Growth**: Rapidly scaling company with 356 open roles (including Lead, Founder’s Office, iOS Engineer, DevOps, ML Engineer) – opportunities for impact and advancement.
- **Note on Employer Rating**: Current Glassdoor-style rating is 2.3/5 (198 reviews) – potential concerns around work‑life balance and compensation. Candidates should verify recent employee sentiment during interviews.

## Sources
1. [bjak.my](https://bjak.my/en) – Official website (product overview, mission)
2. [bjak.my/en/career](https://bjak.my/en/career) – Career page (culture, values)
3. [jobs.ashbyhq.com/bjakcareer](https://jobs.ashbyhq.com/bjakcareer) – Active job listings and team descriptions
4. [linkedin.com/company/bjak](https://my.linkedin.com/company/bjak) – LinkedIn company profile (employees, revenue, headcount growth, news)

## Other roles at Bjak 

- [Recruiting Operations Coordinator](https://feeny.ai/job/recruiting-operations-coordinator-bjak-hong-kong-7vmsr27za46t) — Hong Kong
- [Recruiting Coordinator](https://feeny.ai/job/recruiting-coordinator-bjak-hong-kong-bvdc2vcvrjjd) — Hong Kong
- [Creative Project Executive](https://feeny.ai/job/creative-project-executive-bjak-malaysia-rqpq3y3kcqy6) — Malaysia
- [Senior Compliance Director – UK](https://feeny.ai/job/senior-compliance-director-uk-bjak-united-kingdom-rrggrrdbjrfj) — United Kingdom
- [Regulatory Compliance Director](https://feeny.ai/job/regulatory-compliance-director-bjak-united-kingdom-kx3rrqbh8bsy) — United Kingdom
- [SMF16 Compliance Oversight Director](https://feeny.ai/job/smf16-compliance-oversight-director-bjak-united-kingdom-ddsrjzy1pcrs) — United Kingdom
- [Compliance Director – SMF16](https://feeny.ai/job/compliance-director-smf16-bjak-united-kingdom-7866g217n5rs) — United Kingdom
- [Head of Compliance – SMF16](https://feeny.ai/job/head-of-compliance-smf16-bjak-united-kingdom-y73w270vd3eb) — United Kingdom
- [Director of Compliance and Risk (UK)](https://feeny.ai/job/director-of-compliance-and-risk-uk-bjak-united-kingdom-7pan19xm9tg0) — United Kingdom
- [Head of Compliance and Risk (UK)](https://feeny.ai/job/head-of-compliance-and-risk-uk-bjak-united-kingdom-f3y4sgw5zhae) — United Kingdom