--- title: 'Senior Technical Services Analyst at First Due' canonical: 'https://feeny.ai/job/senior-technical-services-analyst-first-due-united-states-wf924wynkr9q' type: 'job' last_seen: '2026-09-10' --- # Senior Technical Services Analyst at First Due - **Company:** First Due - **Location:** United States - **Work type:** remote - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/localitymediallcdbafirstdue/jobs/4364267009 ## Job description ## About First Due First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations. Job Title: Senior Technical Services Analyst Location: Remote - US Only Country: United States Department: Professional Services Reports To: Senior Manager, Data Migration Position Type: Full-Time Salary: $110,000 Job Summary: As a Senior Technical Services Analyst on the Data Migration team within Professional Services, you will own the end-to-end delivery of complex data migration projects for Enterprise, State, Federal, and Multi-Agency customers implementing the First Due platform. But this is not a role where you simply run queries and check boxes. You are a data expert and a systems thinker: someone who can sit across from a fire chief, understand how their agency has structured 20 years of operational data, and translate that into a migration plan that not only moves records cleanly but positions the customer to succeed in the new system from day one. You will work directly with customers, implementation teams, Data Operations, Product, and Engineering to define data requirements, design migration strategies, execute complex transformations, and validate deployed data. Beyond project delivery, you will serve as a subject matter expert on data architecture and migration best practices across Professional Services and the broader organization. This role is forward-looking. We are investing in ETL automation, data pipeline tooling, and AI-assisted workflows to scale how we deliver. You will be expected to bring curiosity and technical depth to those efforts: contributing expertise, testing new tools, and helping shape how data migration evolves from a manual craft into a scalable, automated discipline. If you are excited about solving hard data problems, mentoring others, and pushing boundaries on how technical services are delivered, this is the role for you. Key Responsibilities: Data Migration Delivery & Technical Execution - Own the full lifecycle of data migration projects: requirements gathering, extraction, transformation, loading, validation, and go-live support - Analyze complex legacy data structures and design migration approaches that account for how data will operate within First Due's architecture (not just field-level mapping, but system-level impact) - Author advanced SQL to extract, join, and transform disparate data from customer sources including SQL backups, CSV, XML, TXT, and multi-system exports - Solve novel migration challenges: multi-system consolidations, new module implementations, non-standard data structures, and customers with advanced operational requirements - Execute quality assurance on deployed data; identify and resolve discrepancies with minimal escalation ## Requirements Translation & Solution Design - Translate customer operational models and legacy data structures into First Due's architecture, understanding downstream impacts on workflows, reporting, and system behavior - Identify gaps and edge cases between legacy systems and First Due; propose creative solutions or escalate to Product with clear, actionable context - Guide customers through data decisions using deep platform knowledge, industry context, and a consultative approach - Serve as the technical voice in the room during customer-facing conversations involving data scope, feasibility, and constraints Mentorship & Subject Matter Expertise - Serve as a SQL and data architecture SME for the Data Migration team; coach junior analysts on query construction, data modeling, validation approaches, and best practices - Provide direction and technical review across active migration projects, helping elevate quality and consistency across the team - Contribute expertise to internal tooling, process design, and documentation that scales the team's capabilities Cross-Functional Collaboration - Partner with Implementation Managers to scope and sequence data work within broader project timelines - Coordinate with Data Operations on load specifications, environment readiness, and production deployment - Support Product and Engineering with data-informed feedback on schema changes, import tool capabilities, and customer-facing data features Automation, ETL Awareness & Continuous Improvement - Contribute knowledge and expertise to the team's ETL pipeline and automation initiatives (pipeline orchestration, schema-as-code, automated validation) - Identify repetitive or manual work and build (or help build) scripts, templates, and workflows to reduce it - Experiment with AI-assisted workflows and tooling to deliver results faster with less manual overhead - Maintain awareness of modern data engineering practices and tools that can improve migration delivery at scale Qualifications: - 4+ years of experience in data migration, data operations, or a technical implementation role within a SaaS environment - In-depth experience writing SQL from scratch, including complex joins, CTEs, subqueries, window functions, and output validation - In-depth understanding of relational databases, structured data formats, and data modeling concepts - Demonstrated ability to manage Enterprise-level customer relationships from a detailed, technical perspective - Demonstrated experience serving as the go-to technical voice with customers, translating complex data topics into clear, actionable guidance - Proficiency mentoring and coaching others on SQL, data practices, and migration methodology - Advanced proficiency with Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, Power Query, conditional formatting, data cleansing) - Strong organizational and time management skills with the ability to manage multiple concurrent complex projects - Clear, professional written and verbal communication Preferred Qualifications: - Experience with ETL pipeline concepts, workflow orchestration, and data pipeline automation (e.g., dbt, Airflow, or similar tools) - Familiarity with data warehouse architectures, staging environments, and schema-as-code practices - Experience with cloud data infrastructure (AWS S3, Redshift, RDS, or equivalent) - Knowledge of data validation frameworks and automated testing approaches - Experience with Fire/EMS data standards (NFIRS, NERIS, NEMSIS) or public safety technology - Understanding of GIS data components and geospatial data handling - Familiarity with scripting languages (Python, Rust, Bash) for data transformation or automation - Experience with version control (Git) and collaborative development workflows For US-based Roles All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify. Physical Demands and Work Environment This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com. Working at First Due First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit [www.firstdue.com](http://www.firstdue.com/) to learn more. If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated. When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy [here](https://www.firstdue.com/first-due-applicant-privacy-policy). ## About First Due ## Company Overview - **One-liner**: First Due provides the only end-to-end, cloud-based software platform built specifically for Fire & EMS agencies to manage their entire operation—from response and reporting to prevention and personnel. - **Entity Type**: Private (venture-backed; raised $356.8M total funding across multiple rounds) - **Headquarters**: Garden City, New York, United States - **Founded**: 2016 - **Founders**: Ed Stempinski (Founder/Inventor) ## Core Business - Primary industry: Public safety technology (GovTech) for fire departments and emergency medical services (EMS) - Target customers: B2G – fire and EMS agencies of all sizes, from small volunteer departments to large metropolitan cities (e.g., El Paso, New Orleans, Seattle, Vancouver) - Mission statement: “Prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.” ## Products & Services All offerings are cloud-based SaaS modules accessible via a single login. Key products include: - **ePCR**: Electronic Patient Care Reporting for EMS. - **Fire Prevention**: Inspection, code enforcement, and plan review management. - **Scheduling & Personnel**: Shift scheduling, time tracking, and staff management. - **Assets & Inventory**: Tracking of equipment, apparatus, and supplies. - **Hydrants**: Hydrant inspection and maintenance records. - **Training**: Course management, certifications, and drill tracking. - **Community Connect**: Public-facing portal for community engagement and pre-incident info. - **Mobile Responder**: Mobile app for field access to all modules. - **Incident Command**: Real-time incident management and accountability. - **Pre-Incident Planning**: Digital pre-plans for commercial and high-risk buildings. - **Data & Analytics**: Advanced reporting and dashboards for operational insights. - **ITM**: Inspection, Testing, and Maintenance for fire protection systems. - **Fire Investigations**: Case management for fire origin and cause investigations. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Annual Revenue of $3.7M (LinkedIn estimate); Total Funding of $356.8M (LinkedIn) - **Notable Investors/Partners**: New York Angels (lead in seed rounds), other angel groups; partners include government agencies and integration with NERIS. - **Growth Signals**: - 385 employees (40.3% YoY growth, +143 people) - 2,800+ agencies using the platform, 300,000+ users, 4M+ incident reports/year - Recognized as GovTech 100 honoree (2025), Fast Company’s Next Big Thing in Tech (2024), #1 Fire & EMS Software Company (2022–2024), SOC 2 Type 2 compliant - Operating in 19 countries (US, India, Spain, Uruguay, Canada, Brazil, etc.) - Acquired Data Chief in 2019 ## Competitive Advantages - **Single, unified platform**: Only vendor offering a complete end-to-end suite for fire/EMS, eliminating the need for multiple disconnected systems. - **Cloud-native and in-house built**: All development done internally, ensuring seamless integration, rapid innovation, and effortless maintenance. - **Aggressive innovation cycle**: Continuously releases new features and modules (e.g., AI-powered workflows). - **Trusted by large cities**: Deployed in major metros like El Paso, New Orleans, Seattle, and Vancouver, proving scalability. - **SOC 2 Type 2 compliant**: Meets rigorous security and data protection standards. ## Strategic Focus - **AI-powered enhancements**: Integrating artificial intelligence into RMS workflows to improve efficiency and decision-making. - **Global expansion**: Continuing to grow across North America and into new international markets. - **Holistic product development**: Deepening integration between all modules and expanding into adjacent areas (e.g., health & wellness, community engagement). - **Client success partnerships**: Emphasizing customer success and support to retain agencies and drive referrals. ## Why Work Here - **Mission-driven culture**: Directly contributes to preventing first responder injury and death—work has tangible, life-saving impact. - **Remote-first**: All listed jobs are remote within the US (“Remote - US Only”), offering flexibility. - **High growth**: 40%+ headcount growth signals opportunity for career advancement and impact. - **Global team**: Colleagues across India, Europe, Latin America, and North America; strong engineering hub in Hyderabad. - **Recognition & perks**: Award-winning company (GovTech 100, Fast Company), with benefits including health insurance, flexible working hours, job training, soft skill training, and employee-friendly policies. - **Engineering culture**: In-house development, modern cloud stack, and a focus on continuous improvement and innovation. ## Sources 1. [firstdue.com](https://www.firstdue.com/) 2. [firstdue.com/about](https://www.firstdue.com/about) 3. [linkedin.com/company/firstdue](https://www.linkedin.com/company/firstdue) 4. [ambitionbox.com](https://www.ambitionbox.com/overview/first-due-overview) 5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/localitymediallcdbafirstdue) ## Other roles at First Due - [Implementation Consultant, Emergency Operations](https://feeny.ai/job/implementation-consultant-emergency-operations-first-due-united-states-r16y4yrg9w4a) — United States - [Director, Product Marketing](https://feeny.ai/job/director-product-marketing-first-due-united-states-82qk8x9kqeny) — United States - [Mobile Application Engineering Manager](https://feeny.ai/job/mobile-application-engineering-manager-first-due-united-states-714exnkp5hjc) — United States - [Mobile Application Lead Developer](https://feeny.ai/job/mobile-application-lead-developer-first-due-united-states-55pjf5dv59ce) — United States - [Director of Platform Engineering](https://feeny.ai/job/director-of-platform-engineering-first-due-united-states-wmjsjwgpbey8) — United States - [Cloud Security Software Engineer](https://feeny.ai/job/cloud-security-software-engineer-first-due-united-states-yqvcctfqm1a1) — United States - [Director, Sales Enablement](https://feeny.ai/job/director-sales-enablement-first-due-united-states-7tycmy086f71) — United States - [Director, Revenue Operations](https://feeny.ai/job/director-revenue-operations-first-due-united-states-myqabtm7pf25) — United States - [Implementation Manager, Enterprise](https://feeny.ai/job/implementation-manager-enterprise-first-due-united-states-wt8anwf6tgdw) — United States - [Manager, Customer Support](https://feeny.ai/job/manager-customer-support-first-due-united-states-efhpw90pbdkc) — United States