---
title: 'Senior Technical Solutions Consultant at CaptivateIQ'
canonical: 'https://feeny.ai/job/senior-technical-solutions-consultant-captivateiq-poland-kse00671bftj'
type: 'job'
last_seen: '2026-10-17'
---

# Senior Technical Solutions Consultant at CaptivateIQ

- **Company:** CaptivateIQ
- **Location:** Poland
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/captivateiq/a3c8a1b6-96a5-497a-aa1e-46e270739521

## Job description

As a Senior Technical Solutions Consultant, you’ll play a key role on our Global Support team, helping customers solve complex technical challenges across CaptivateIQ’s platform. You’ll take ownership of challenging issues involving calculations, configuration, data modeling,  integrations , and product functionality. You will be working closely with customers and internal teams to identify root causes and deliver effective, lasting solutions. You’ll serve as a technical resource for your peers, mentor other consultants, identify recurring product and process challenges, and partner with Engineering and Product to drive improvements. We’re looking for someone who combines strong technical and analytical skills with excellent communication, sound judgment, and a genuine interest in helping customers succeed..

## Responsibilities

- Develop deep expertise in CaptivateIQ’s platform, data structures, and calculation capabilities to effectively troubleshoot complex issues and help customers get the most out of the product.

- Own and resolve complex customer issues that require in-depth technical investigation, root cause analysis, and collaboration across teams to deliver effective, lasting solutions.

- Apply advanced technical expertise to evaluate customer data models, calculation logic, and data flows, identifying configuration gaps, dependencies, and inconsistencies that impact calculation accuracy and expected outcomes.

- Clearly communicate technical issues, investigation progress, and resolutions to customers and internal teams, adapting the level of detail to the audience.

- Partner with Product, Engineering, and Customer Success to identify recurring technical issues, share customer feedback, and drive improvements that prevent problems from recurring.

- Lead or significantly contribute to initiatives that enhance support processes, tools, internal documentation, and knowledge sharing to ensure team scalability and efficiency.

- Ability to work a scheduled shift aligned with European, US Eastern, or US Pacific business hours as part of our global Support team. Shift assignments may vary based on team coverage needs.

## Requirements

- 5+ years of experience in a technical, customer-facing role working with B2B SaaS applications, particularly those involving data modeling, complex calculations, formulas, reporting, or configurable business logic. Experience with tools such as Anaplan, Power BI, Excel, SQL, or similar data-driven platforms is a plus.

- Hands-on experience working with complex datasets, including data structures, joins, unions, and transformations, with the ability to use analytical and AI-assisted tools to investigate discrepancies and troubleshoot data issues.

- Proficiency in Excel or similar spreadsheet tools, including advanced formulas, data manipulation, lookups, and working with large datasets from multiple sources.

- Excellent analytical and problem-solving skills, with the ability to break down complex issues, identify patterns, and work through unfamiliar technical challenges independently.

- Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly to customers and colleagues with varying levels of technical expertise.

- Experience collaborating cross-functionally to improve processes, tools, or customer

## Preferred qualifications

- Experience with enterprise SaaS platforms involving complex calculations, data modeling, or business planning, such as CaptivateIQ, Anaplan, Pigment, Xactly, Varicent, SAP Commissions, or similar.

- Background in financial modeling, business analytics, revenue operations, or other roles involving complex data and calculation logic.

- Familiarity with Python, JavaScript, or AI-assisted tools for automating analysis, troubleshooting, or validating data.

- Experience with business intelligence and data visualization tools such as Power BI, Tableau, or similar platforms.

Notice to Prospective Candidates:

-

- Only emails from @captivateiq.com should be trusted.
- We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
- Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
- Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
- Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
- Ask candidates to make a payment in order to be considered for a position.
- Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
- Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.
- CaptivateIQ works with a third-party Employer of Record to handle compliance, payroll, and as applicable benefits on our behalf
- Participate in an on-call rotation to provide after-hours support, ensuring timely resolution of critical issues and maintaining system uptime.

## About CaptivateIQ

## Company Overview
- **One-liner**: CaptivateIQ provides a modern, AI-infused commission management platform that automates incentive compensation, quota planning, and sales performance analytics.
- **Entity Type**: Private (Series C; $164.6M total funding)
- **Headquarters**: San Francisco, California, USA (also has an office in Salt Lake City, Utah)
- **Founded**: 2017
- **Founders**: Mark Schopmeyer, Conway Teng, Hubert Wong

## Core Business
- **Primary industry**: Sales Performance Management (Incentive Compensation)
- **Target customers**: B2B; revenue teams including sales operations, finance, and compensation administrators at mid-market and enterprise companies (1,000+ customers worldwide)
- **Mission**: To enable every company to take control of sales performance management, making commission administration transparent, accurate, and motivating for all stakeholders.

## Products & Services
- **Incentive Compensation Management**: Automates commission calculations with a no-code, logic-based engine (SmartGrid ELT). Supports any compensation plan and provides real-time visibility for payees.
- **Sales Capacity and Quota Planning**: Build and manage territories, assign accounts, and optimize opportunities with automated boundary adjustments.
- **Reporting & Analytics**: Real-time dashboards tracking performance trends, top performers, and drivers of results.
- **Predictive Modeling**: ML-powered models to score accounts, predict quota attainment, and identify payout anomalies.
- **Assist AI**: Generative AI assistant that helps troubleshoot formulas, search documentation, and optimize plans via natural language queries.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: $164.6M in total venture funding (led by ICONIQ Growth, Accel, Sequoia, Sapphire, Workday Ventures, Bessemer, Foundation Capital, Y Combinator)
- **Notable Investors/Partners**: Sequoia, Accel, ICONIQ Growth, Sapphire, Bessemer, Foundation Capital, Workday Ventures, Y Combinator
- **Growth Signals**:
  - 1,000+ customers globally
  - 94% customer satisfaction (CSAT) from over 2,500 G2 reviews
  - Named a Leader in “The Forrester Wave™: Sales Performance Management Solutions For Incentive Compensation, Q1 2025”
  - Strategic investment from Workday Ventures and partnership with Workday Software Partner Program
  - Recent product launches: SmartGrid ELT, Assist AI, Payee Lifecycle Management, Custom Workflow Builder

## Competitive Advantages
- **AI-infused platform** that integrates compensation, planning, and predictive modeling in a single system – unlike legacy tools that require services or IT.
- **No-code calculation engine (SmartGrid ELT)** enables commission plan creation and iteration without developer or consultant support.
- **Single source of truth** for incentives and planning data, with real-time synchronization from CRM/ERP systems (Salesforce, HubSpot, NetSuite, Workday).
- **SOC 1 & SOC 2 compliance** ensures enterprise-grade data security.
- **Real-time payee visibility** increases rep trust and motivation.

## Strategic Focus
- **Modernize incentive compensation** by replacing manual spreadsheets and inflexible legacy software with an adaptable, cloud-native platform.
- **Expand AI capabilities** – Assist AI and predictive modeling to further automate plan building, anomaly detection, and forecasting.
- **Deepen ecosystem integrations** (e.g., Workday Ventures partnership) and continue building out planning, capacity management, and reporting modules.
- **Scale global presence** with a distributed remote workforce and a second office in Salt Lake City.

## Why Work Here
- **Remote-first culture**: CaptivateIQ is a 100% remote company with flexible work from anywhere; also maintains physical offices in San Francisco and Salt Lake City for in-person events.
- **Competitive compensation** including equity, bonuses, and anniversary bonuses.
- **Comprehensive healthcare**: 100% coverage of medical, dental, and vision for employees and 75% for dependents.
- **Time off**: Flexible PTO plus quarterly mental health days.
- **Parental support**: Parental leave and an annual $1,000 caretaker stipend.
- **Professional development**: $500 annual stipend for learning and development.
- **401k retirement plan**.
- **Employee Resource Groups (ERGs)** that support diverse identities and experiences.
- **High ratings**: 94% CSAT on G2 and consistently positive employee reviews on Built In (35+ total employees, 2 offices).
- **Recent engineering focus**: Roles like Software Engineer – AI Platform signal investment in cutting-edge technology.

## Sources
1. [captivateiq.com – About Us](https://www.captivateiq.com/about-us)
2. [captivateiq.com – Careers](https://www.captivateiq.com/careers)
3. [captivateiq.com – Main Site](https://www.captivateiq.com/)
4. [jobs.lever.co/captivateiq](https://jobs.lever.co/captivateiq)
5. [builtin.com – CaptivateIQ Profile](https://builtin.com/company/captivateiq)

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