---
title: 'Senior Technical Success Enablement Manager at Coveo'
canonical: 'https://feeny.ai/job/senior-technical-success-enablement-manager-coveo-province-of-ontario-q39zq90nbhkn'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Technical Success Enablement Manager at Coveo

- **Company:** Coveo
- **Location:** Province of Ontario, Canada / Province of Quebec, Canada
- **Work type:** remote
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-10
- **Apply:** https://www.coveo.com/en/company/careers/open-positions?gh_jid=8714192002

## Job description

Turn technical expertise into customer impact

What if you could shape how an entire Technical Success organization turns deep technical expertise into measurable customer outcomes? As Senior Technical Success Enablement Manager, you’ll build the capabilities, learning experiences, and tools that help our teams confidently guide customers toward greater value from the Coveo Platform.

This role sits at the intersection of technology, customer success, and enablement. You’ll partner closely with Technical Success leadership, Product, subject-matter experts, and Commercial Enablement to translate complex technology and customer challenges into practical, scalable learning experiences.

As our Senior Technical Success Enablement Manager, you will:

- Own the Technical Success enablement strategy and roadmap, identifying capability gaps and defining competency expectations, learning paths, and proficiency standards across the organization.
- Build scalable onboarding and continuous learning journeys that accelerate customer readiness and develop capabilities throughout Technical Success practitioners’ progression.
- Partner with Product and technical subject-matter experts to translate Coveo Platform architecture, capabilities, implementation patterns, integrations, and technical best practices into practical, role-specific learning.
- Strengthen how Technical Success practitioners diagnose customer situations, uncover risks and opportunities, and connect technical decisions to adoption, customer objectives, business outcomes, and value realization.
- Develop customer-facing capabilities including discovery, executive communication, consultative conversations, stakeholder management, storytelling, objection handling, and influencing without authority.
- Create assessments, certifications, labs, and other applied learning experiences, measuring proficiency, behavior change, adoption, and enablement’s contribution to Technical Success outcomes.

Here is what will qualify you for the role:

- 5+ years of experience across enablement, technical customer success, solutions consulting, professional services, technical account management, solution architecture, or a comparable customer-facing technical discipline. Extra points if you have experience in solution engineering, solution architecture or implementation success.
- Experience building and leading enablement programs for technical or highly specialized audiences, with a strong understanding of the behaviors that drive customer adoption, retention, and value realization.
- Technical aptitude and credibility, with the ability to understand enterprise software architecture, integrations, application programming interfaces (APIs), data flows, troubleshooting concepts, and complex customer environments.
- Strong facilitation, communication, and stakeholder-management skills, with the ability to simplify complex concepts, coach others, and influence senior leaders and technical experts across functions.

What will make you stand out:

- Hands-on experience with the Coveo Platform or significant experience with enterprise search, artificial intelligence (AI)-powered digital experiences, relevance, recommendations, personalization, or adjacent technologies.
- Previous experience in a customer-facing technical role such as Technical Account Manager, Customer Success Architect, Solutions Consultant, or Solution Architect.
- Experience designing competency models, learning journeys, certifications, assessments, or other proficiency-based enablement programs for teams supporting complex enterprise customers.
- A track record of turning learning into measurable behavior change and business impact within a rapidly evolving software-as-a-service or artificial intelligence organization.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

## About Coveo

## Company Overview
- **One-liner**: Coveo provides an AI-powered relevance platform that delivers AI search, recommendations, and generative experiences to personalize enterprise customer and employee interactions.
- **Entity Type**: Public (TSX: CVO.TO)
- **Headquarters**: Montreal, Quebec, Canada
- **Founded**: 2005
- **Founders**: Laurent Simoneau, Richard Tessier, and Marc Sanfaçon

## Core Business
- **Primary Industries**: Enterprise software – AI search, personalization, digital experiences (ecommerce, customer service, workplace, website)
- **Target Customers**: B2B – large enterprises, global brands, organizations with large content/ product catalogs
- **Mission**: “Help enterprises become business-to-person and thrive in the experience economy” by maximizing business outcomes through AI search and generative experiences [coveo.com](https://www.coveo.com/en/company/about-us)

## Products & Services
- **Coveo AI‑Relevance™ Platform** (SaaS): Indexes and unifies enterprise data across systems (CRM, help desk, intranet, commerce) to deliver hyper‑personalized search, recommendations, and generative AI answers. Includes connectors for common enterprise tools, an MCP server for AI agents, and analytics to measure business impact. [coveo.com](https://www.coveo.com/en)

## Market Standing
- **Valuation / Market Cap**: ~$798.6M USD (as of mid‑2025) [linkedin.com](https://www.linkedin.com/company/coveo)
- **Annual Revenue**: $133.3M USD (LTM) [linkedin.com](https://www.linkedin.com/company/coveo)
- **Total Funding (pre‑IPO)**: ~$572.9M USD, including rounds led by OMERS Growth Equity, Evergreen Coast Capital, BDC Venture Capital, and a recent $3.3M post‑IPO grant from SCALE AI [linkedin.com](https://www.linkedin.com/company/coveo)
- **Notable Investors**: OMERS Growth Equity, Evergreen Coast Capital, BDC Venture Capital, SCALE AI, Innovation, Science and Economic Development Canada
- **Growth Signals**:
  - 685 employees (+1.2% YoY) across 12 countries; monthly headcount trend +2.1% [linkedin.com](https://www.linkedin.com/company/coveo)
  - 100 active job postings; quarterly job post growth +38.9% [linkedin.com](https://www.linkedin.com/company/coveo)
  - Earned ISO Generative AI Competency (2025) [linkedin.com](https://www.linkedin.com/company/coveo)
  - Continues to expand partnerships and integrations (e.g., MCP Server for AI agents) [coveo.com](https://www.coveo.com/en)

## Competitive Advantages
- **AI‑Relevance focus**: Differentiates between generic search and contextual, intent‑driven personalization at enterprise scale – “moving from persona to person” [ir.coveo.com](https://ir.coveo.com/en/company-information)
- **Composable architecture**: Plugs into existing tech stacks without migration, indexing content securely across silos (CRM, knowledge bases, commerce platforms, etc.) [coveo.com](https://www.coveo.com/en)
- **Proven enterprise traction**: Serves millions of users with billions of interactions for the world’s most innovative brands, providing a “trusted AI‑experience advantage” [coveo.com](https://www.coveo.com/en/company/about-us)

## Strategic Focus
- Accelerating generative AI and AI agent capabilities (Coveo MCP Server, GenAI experiences) [coveo.com](https://www.coveo.com/en)
- Expanding international presence (offices in US, UK, Netherlands, Australia, France, Germany, etc.) [linkedin.com](https://www.linkedin.com/company/coveo)
- Deepening integrations and certifications (ISO, SCALE AI partnership) to build trust and compliance [linkedin.com](https://www.linkedin.com/company/coveo)
- Growing revenue through upsells to existing enterprise customers and capturing new segments in ecommerce, service, and workplace

## Why Work Here
- **Culture & Ratings**: Employer rating of 4.0/5 (346 reviews), with work‑life balance 4.0, culture 3.9, compensation 3.6 [linkedin.com](https://www.linkedin.com/company/coveo)
- **Work Model**: Hybrid / remote‑friendly (operates across 12 countries; Montreal HQ; roles in Canada, US, UK, Netherlands, Australia, etc.)
- **Engineering‑driven**: Technical roles account for 27% of workforce; strong engineering leadership (e.g., Director of Platform Engineering) and active research (4% headcount in Research) [linkedin.com](https://www.linkedin.com/company/coveo)
- **Career Growth**: 100 open positions, quarterly job post growth +38.9%, and a culture that often creates roles for top talent (submit your profile) [coveo.com](https://www.coveo.com/en/company/careers/open-positions)
- **Perks**: Montreal‑based office in a modern downtown location; emphasis on AI innovation and professional development

## Sources
1. [coveo.com - About Us](https://www.coveo.com/en/company/about-us)
2. [coveo.com - AI Relevance Platform](https://www.coveo.com/en)
3. [ir.coveo.com - Company Information](https://ir.coveo.com/en/company-information)
4. [linkedin.com - Coveo Profile](https://www.linkedin.com/company/coveo)

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