---
title: 'Senior Technical Support Engineer at BriteCore'
canonical: 'https://feeny.ai/job/senior-technical-support-engineer-britecore-buenos-aires-2sk1ptadjvd1'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Technical Support Engineer at BriteCore

- **Company:** BriteCore
- **Location:** Buenos Aires, Argentina
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2025-05-07
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/britecore/8827861e-f5ce-49e7-949e-8be17e1622b0

## Job description

## Who we are

At BriteCore, we’re a dynamic, forward-thinking company on a mission to empower Property & Casualty (P&C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology.

Our software platform is mission-critical, enabling carrier customers to manage policies, billing, and claims with an all-in-one core insurance solution that delivers real-time analytics and digital portals for agents and policyholders. While others rely on outdated solutions, we’re leading the shift towards modern cloud technology. With a commitment to continuous innovation, BriteCore delivers new capabilities and enhancements with a flexible and scalable core insurance platform designed to meet the evolving needs of insurers.

We believe in creating an inclusive and collaborative work environment where team members are encouraged to share ideas, challenge the status quo, and grow both personally and professionally. Our distributed team is united by a shared passion for transforming the insurance industry and delivering exceptional service.

Join us at BriteCore and be part of a company that’s shaping the future of insurance technology. You’ll have the opportunity to work with talented individuals and make an impact. Your contributions will make a difference. If you’re ready to create something different, let’s build the future of insurance software together.

Summary We are looking for a Senior Technical Support Engineer to join our technical services team. As a key member of the team, you will be responsible for helping BriteCore’s customers solve complex challenges to ensure their success with our Policy Administration System (PAS). You will play an impactful role in troubleshooting complex issues, delivering timely resolutions, and maintaining high levels of customer satisfaction.

This position is ideal for someone who enjoys working directly with customers, excels at problem solving on the fly, and is passionate about server upkeep and relational data analysis. If you're ready to make an impact and thrive in a dynamic environment, we’d like to chat with you.

This is a fully remote based role, however candidates must be located in Argentina. This is a long-term Independent Contractor position.

Note: Please submit your resume in English.

## What you'll do

- Forge strong relationships with our customers, leveraging phone, email and video to quickly resolve challenging issues and offer hands-on guidance on BriteCore's features and setup
- Provide personalized support to our customers, answering their complex questions about BriteCore's capabilities in order to ensure our customers are optimizing our platform
- Dive into debuggers, logs, stack traces, MySQL, DataDog, and Python code to grasp the intricacies of application behavior, troubleshoot configuration issues, and pinpoint bugs for resolution
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides to empower customers and improve self-service capabilities
- Document reproducible JIRA defect reports and customer-facing issue resolutions along with best practice technical notes
- Test API endpoints
- Streamline and upgrade our legacy data delivery and reporting solution, leveraging MySQL and Quicksite datasets
- Collaborate with DevOps to implement effective DataDog monitoring for uptime and scalability, ensuring top-notch performance

## What you'll bring

- Full Degree in Computer Science or related field
- 4+ years of experience working through complex ticketing
- 2+ years serving as a central technical services contact for enterprise clients
- Advanced MySQL abilities with expertise in query execution and data analysis
- Intermediate Python coding skills, with a high proficiency at reading Python code
- Experience communicating with customers via phone, email and video chat
- Skilled in Linux environment, handling administration, debugging, monitoring, and maintenance tasks
- Hands-on experience working with APIs, web technology and AWS Cloud Infrastructure
- Proficiency in Bash shell scripting
- Excellent verbal and written communication skills

Bonus points

- Experience working at a scaling startup
- Experience working with Zendesk
- Hands-on experience working with Python web development, Django and/or Web.py

Life at BriteCore We take pride in our dynamic, diverse team, unified by shared values of community, integrity, grit and impact. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, color, national origin, religion, age, gender identity, sexual orientation, veteran, disability or any other legally protected rights that one has.

Click here to learn more about our platform.

## About BriteCore

## Company Overview
- **One-liner**: BriteCore provides a cloud-native, AI-embedded core platform that modernizes policy administration, billing, claims, and product configuration for property and casualty (P&C) insurers.
- **Entity Type**: Private (Series C; total funding $82.6M)
- **Headquarters**: San Mateo, California, United States (with additional offices in Springfield, Missouri, and Redwood City, California)
- **Founded**: 2009
- **Founders**: Not publicly listed on the company website; the leadership team includes CEO Ray Villeneuve and CTO Supreet Oberoi.

## Core Business
- **Primary industry**: Insurtech / Property & Casualty Insurance Technology
- **Target customers**: P&C insurers, Managing General Agents (MGAs) – primarily B2B, serving mid-market to large carriers.
- **Mission**: To enable P&C insurers to grow their business, increase productivity, gain a competitive edge, and build strategic value while delivering an exceptional customer experience [britecore.com](https://www.britecore.com/company/our-leadership).

## Products & Services
- **[BriteCore Platform]**: An all-in-one, cloud-native core insurance system that includes policy administration, billing, claims management, product configuration, and reporting & analytics. It offers configurable agent and policyholder portals, a mobile app, and open APIs for integration [britecore.com](https://www.britecore.com/).
- **[AI Intelligent Ecosystem]**: Embedded AI copilots and multi-agent systems that automate underwriting, claims, and billing workflows while keeping humans in the loop. The platform supports building and connecting AI agents via open APIs and MCP tools [britecore.com](https://www.britecore.com/).
- **[Reporting & Analytics]**: Persona-based executive dashboards, advanced analytics, and a library of standard and custom reports leveraging in-memory databases, AI/ML, and data visualization [britecore.com](https://www.britecore.com/).
- **[Low-Code Product Configuration]**: Tools that allow insurers to rapidly roll out new products with preset templates, intelligent workflows, and version control [britecore.com](https://www.britecore.com/).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Annual Revenue of **$12.3M** (latest fiscal year) and Total Funding of **$82.6M** across four rounds [linkedin.com](https://linkedin.com/company/britecore).
- **Notable Investors/Partners**: Warburg Pincus (led Series B and Series C), with additional investors in earlier rounds [linkedin.com](https://linkedin.com/company/britecore). The platform is built on Amazon Web Services (AWS) and integrates with a wide range of third-party solutions [britecore.com](https://www.britecore.com/).
- **Growth Signals**: Headcount of 80 employees (+6.5% YoY), distributed across 11 countries (United States, Argentina, Brazil, Canada, Ukraine, and others). LinkedIn followers grew 69.7% year-over-year, indicating strong brand interest [linkedin.com](https://linkedin.com/company/britecore).

## Competitive Advantages
- **Cloud-native & AI-embedded**: Purpose-built for the cloud on AWS, with native AI capabilities that differentiate from legacy on-premise systems.
- **Low-code configurability**: Enables insurers to launch new products quickly without heavy IT involvement.
- **Open ecosystem**: Published APIs, MCP servers, and a community source code contribution program allow clients and partners to extend the platform securely.
- **Fully remote operations**: The company has operated as a fully remote workforce for years, with technology assets distributed across regions for resilience [britecore.com](https://www.britecore.com/).

## Strategic Focus
- **AI-first innovation**: Embedding multi-agent systems and copilots across all core workflows to automate routine tasks and accelerate decision-making.
- **Continuous product evolution**: The platform is updated incrementally with new features, leveraging AWS native services for performance and scalability.
- **Ecosystem expansion**: Building out APIs and third-party integrations to create a connected insurance technology stack.
- **Remote-first scalability**: Maintaining a distributed workforce to attract global talent and ensure business continuity [britecore.com](https://www.britecore.com/).

## Why Work Here
- **Culture & Flexibility**: BriteCore is a fully remote company with a distributed team across 11 countries. Employees enjoy the ability to work unconstrained by a physical office.
- **Benefits**: Company-provided equipment, retirement plan with company match, and comprehensive health insurance coverage [britecore.com](https://www.britecore.com/company/careers).
- **Engineering & Technology**: Work with cutting-edge cloud-native and AI technologies on AWS. The engineering culture emphasizes Python backend development, forward deployment, and AI integration.
- **Growth Opportunities**: Opportunities for professional development, career advancement, and the chance to make a positive impact on the insurance industry. The company is growing steadily (6.5% headcount increase YoY) [linkedin.com](https://linkedin.com/company/britecore).
- **Current Open Roles**: Senior Python Backend Engineer, Senior Implementation Analyst, Senior Forward Deployed Engineer, Enterprise Account Executive, and others (posted on Lever) [britecore.com](https://www.britecore.com/company/careers).

## Sources
1. [britecore.com - Company Careers](https://www.britecore.com/company/careers)
2. [britecore.com - Main Site](https://www.britecore.com/)
3. [linkedin.com - BriteCore Company Page](https://linkedin.com/company/britecore)
4. [cbinsights.com - BriteCore Profile](https://www.cbinsights.com/company/britecore)
5. [britecore.com - Leadership Team](https://www.britecore.com/company/our-leadership)

## Other roles at BriteCore

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- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-britecore-united-states-gvs85tc1gqf8) — United States
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