---
title: 'Senior Technical Support Engineer at Ditto'
canonical: 'https://feeny.ai/job/senior-technical-support-engineer-ditto-united-kingdom-qecwqxhxcx3r'
type: 'job'
last_seen: '2026-09-05'
---

# Senior Technical Support Engineer at Ditto

- **Company:** Ditto
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/ditto/f0ec0620-9d5e-4cfe-9d32-eb64325ee475

## Job description

About Ditto:

Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.

As a Senior Technical Support Engineer, you will serve as a trusted technical advisor and frontline champion for our high profile enterprise customers. Your mission is to ensure that every customer issue is resolved with urgency, accuracy, and empathy, whether that means diving deep into a codebase, reproducing complex technical bugs, or coordinating cross-functional teams to unblock a customer.

You'll act as the first line of defense, working closely with product and engineering partners to understand and resolve issues at their root. From creating tools that enable self-service support to collaborating with senior technology leaders at Fortune 500 companies, you’ll help us scale world-class support operations as we grow. This is a hands-on, high-impact role ideal for someone excited to work at the intersection of product, engineering, and customer success.

As a (Senior) Technical Support Engineer you will:

- Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
- Act as a technical expert and initial escalation point for our SDK and Cloud products.
- Work directly with developers to provide guidance and resolve complex issues.
- Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
- Participate in a 24/7 on-call rotation to support critical customer needs.
- Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
- Build tools and automation to improve support workflows and reduce response time.
- Use AI and other tools to create self-service opportunities for routine incidents.
- Advocate for customer needs and influence product improvements based on real-world feedback.
- Continuously sharpen your troubleshooting skills through exposure to challenging technical problems.

What you’ll need:

- Have 3-5+ years of experience in technical support engineering or software engineering roles.
- Ability to translate complex and ambiguous problem sets into clear hypotheses and solutions.
- Deep experience in at least one relevant subject area like Operating Systems, Cloud Infrastructure, Kubernetes, Networking, Databases, Distributed Systems, etc.
- Bachelor’s degree in Computer Science or similar experience.
- Ability to read/follow code and GitHub commits to understand recent changes.
- Customer-facing soft skills including active listening, customer empathy, and expectation-setting.

Nice to haves:

- Prior experience in a hyper-growth company
- A passion for building support functions and enablement from 0 to 1
- Track record of building strong relationships with Fortune 500 companies

## THE BENEFITS OF BUILDING WITH US

We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts.

Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta office is always open if you ever want a place to work or meet up with teammates.

## APPLY ANYWAY

At Ditto, we know game-changers don’t always come wrapped in a “perfect” resume. Years of experience? Every single bullet point checked? Meh. That’s not what drives us.

What does matter?

- Grit.
- Curiosity.
- Adaptability.
- And a genuine spark for what we’re building.

So if you’re fired up about our mission but not sure you tick every box - hit that apply button anyway. Use your application to show us how you’ll make an impact here.

We’re always on the lookout for exceptional humans who want to grow, stretch, and build something meaningful with us.

## EQUAL OPPORTUNITY EMPLOYER

Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.

## About Ditto

## Company Overview
- **One-liner**: Ditto provides an edge-native, offline-first distributed database with built-in peer-to-peer networking, enabling devices to sync data resiliently without relying on a centralized server or constant internet connectivity.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Adam Fish (CEO) and co-founders

## Core Business
- Primary industry/industries: Edge Computing, Distributed Databases, Developer Infrastructure, Peer-to-Peer Networking
- Target customers: B2B — primarily enterprises in aviation (Delta, Japan Airlines, Lufthansa), logistics, retail, manufacturing, and public sector; also serves developers building mobile or IoT applications.
- Mission or purpose statement: To make data resilient and accessible anywhere, on any device, by replacing complex data infrastructure with a simple, peer-to-peer database.

## Products & Services
- **Ditto Edge Sync SDK**: An embeddable software development kit (SDK) that allows mobile or edge devices to store, sync, and process data locally via Bluetooth, P2P WiFi, or LAN — without needing a cloud server. It uses CRDT (Conflict-free Replicated Data Type) technology for automatic conflict resolution.
- **Ditto Cloud Sync (Bidirectional Cloud Connector)**: An option that syncs data from edge devices to existing cloud databases (e.g., MongoDB) when internet is available, providing a hybrid architecture.
- **Ditto Server**: A self-managed or edge server deployment option for customers who need dedicated infrastructure.

## Market Standing
- **Valuation**: $462 million post-money (Series B, March 2025)
- **Key Metric**: Total Funding of $136 million (Seed: $9M in 2021; Series A: $45M in 2023; Series B: $82M in 2025)
- **Annual Revenue**: Estimated at $3.0M per LinkedIn (private company, not officially disclosed); ARR grew 250% in the year prior to March 2025
- **Notable Investors/Partners**: Lead investors: Acrew Capital, Top Tier Capital Partners. Participants include True Ventures, Amity Ventures, Advance Venture Partners, Fundrise, Internet Initiative Japan (IIJ). Key strategic partner: MongoDB (native Connector launched).
- **Growth Signals**: Customer count doubled to 30+ (incl. major airlines); secured a $950M contract with the U.S. Air Force (2022); headcount grew 16% YoY to 131 employees; acquired Kubernetes consultancy SuperOrbital and KeySquare Labs in 2025.

## Competitive Advantages
- **Edge-Native Architecture**: Unlike traditional databases, Ditto is built for mobile and edge devices from the ground up, not retrofitted. It replaces physical edge servers with software on devices like smartphones, eliminating costly hardware.
- **Offline-First & Resilient**: Apps can read, write, and process data completely offline; mesh networks form automatically and sync opportunistically when connections are available.
- **Peer-to-Peer Mesh Networking**: Built-in support for BLE, P2P WiFi, and LAN allows devices to discover each other and sync directly, without a centralized cloud or server bottleneck.
- **CRDT-Powered Conflict Resolution**: Automatically resolves concurrency conflicts in decentralized systems without requiring a central arbiter.
- **Developer-Friendly**: Supports all major mobile and frontend frameworks (Flutter, React, SwiftUI, Jetpack Compose) with simple query-based APIs.

## Strategic Focus
- **Scaling the team and product** (Series B funds allocated to growth).
- **Forging deeper cloud database partnerships** (building on MongoDB Connector and seeking more).
- **Capitalizing on AI edge computing tailwinds**: enabling real-time AI model inference at the edge with low latency and improved data privacy.
- **Expanding into public sector and government** (dedicated public sector team, Air Force contract).
- **Growing international presence** (operations in 15 countries, team across 5 continents).

## Why Work Here
- **Built Remote-First, Globally Distributed**: Ditto has been fully remote since its founding in 2018. The team spans 5 continents and 15 countries (including the US, UK, Netherlands, France, Japan, Sweden). HQ is in SF but operational flexibility is a core principle.
- **Culture Anchored in Values**: The company emphasizes Trust, Communication, and Continual Improvement. Employees describe the environment as focused on “builders” who enjoy deep technical challenges.
- **Engineering-Heavy Team**: 36% of employees are in technical roles (engineering, data sync, networking, Bluetooth, platform). Strong talent attraction from companies like MongoDB, Couchbase, dbt Labs, and Pinecone, indicating a high-caliber engineering culture.
- **High-Growth Trajectory**: ARR grew 250%, customer count doubled, and headcount grew 16% YoY. Recent acquisitions signal aggressive expansion.
- **Remote/Office Policy**: Remote-first; no mandatory in-office requirement, though SF HQ exists as an option.
- **Notable Perks & Approach**: Focus on autonomy and deep technical ownership; frequent hiring for senior-level roles (23% seniority); strong support for open-source and peer-to-peer technology.

## Sources
1. [ditto.com - About](https://www.ditto.com/about)
2. [ditto.com - Technology](https://www.ditto.com/?iss=https%3A%2F%2Fditto.auth0.com%2F)
3. [TechCrunch - Ditto lands $82M](https://techcrunch.com/2025/03/12/ditto-lands-82m-to-synchronize-data-from-the-edge-to-the-cloud/)
4. [LinkedIn - Ditto Company Page](https://www.linkedin.com/company/dittolive)
5. [Built In - What's It Like to Work at Ditto](https://builtin.com/company/ditto/faq/workplace-perception)
6. [Ashby Careers Page](https://jobs.ashbyhq.com/ditto)

## Other roles at Ditto

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- [Senior Software Engineer, Android](https://feeny.ai/job/senior-software-engineer-android-ditto-atlanta-qkpfhfss7rr8) — Atlanta, GA
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