---
title: 'Senior Technical Support Engineer at Flow Traders'
canonical: 'https://feeny.ai/job/senior-technical-support-engineer-flow-traders-amsterdam-qratvyb37nr8'
type: 'job'
last_seen: '2026-09-17'
---

# Senior Technical Support Engineer at Flow Traders

- **Company:** Flow Traders
- **Location:** Amsterdam, Netherlands
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-17
- **Apply:** https://job-boards.greenhouse.io/flowtraders/jobs/8203625

## Job description

Flow Traders is looking for a Technical Support Engineer to join our Enterprise Systems team in Amsterdam. You'll be the first point of contact for end-user technical support — providing remote and on-site assistance across our Windows environment, office infrastructure, and trading floor — while working closely with senior engineers and teams like Infrastructure, Network, Linux, and SRE to deliver end-to-end IT solutions.

What you will do:

- Own end-user tickets end-to-end: logging, prioritizing, triaging, resolving, and escalating incidents, problems, and service requests
- Troubleshoot hardware, operating systems, applications, printers, TVs, AV, and security devices — on-site, remotely, and in the datacenter
- Set up and configure workstations, desks, and office/meeting-room equipment, including cabling for new installations
- Handle onboarding/offboarding, desk setups, and access provisioning, including AD group requests, IT Shop access requests, and IAM attestation reviews
- Support trading floor operations, including high-priority incident response, trader workstation provisioning, and desk relocations
- Monitor Windows systems, servers, VDI, and enterprise applications proactively, and maintain asset inventory and device lifecycle (refresh cycles, fault diagnosis, warranty)
- Manage meeting room, AV, and reception technology across shared areas
- Document knowledge base articles and relay recurring issues and improvement ideas back to platform owners and senior engineers

What you will bring:

- 2-5 years in a similar role, or strong relevant internships
- Solid Windows/Microsoft fundamentals (Active Directory, Exchange, MDM tools) and hands-on hardware/workstation experience
- Strong problem-solving skills, a customer-focused mindset, and the ability to work under pressure and meet SLA targets
- Basic networking knowledge (firewalls, routing), or a genuine willingness to learn
- Self-motivated, structured, and proactive — comfortable owning issues from start to finish
- BSc in IT/Computer Science preferred; ITIL, Jira/Confluence, or IAM/access-management familiarity a plus
- Proficiency in English

Nice to have:

- Azure/Intune or other cloud experience,
- Exposure to Linux systems and networking,
- Mobile Device Management experience
- General interest in infrastructure domains like servers, networking, VDI, and virtualization.

At Flow Traders, we acknowledge the importance of open and transparent communication whether it be with our employees, our stakeholders, or our local and global communities. When it comes to salary, Flow Traders uses reliable market research to create base ranges. Where candidates will fall within the range depends on a few different factors including but not limited to level of experience, location, and specific skill set. We also consider ourselves one global team, and to demonstrate that, all employees are eligible to share in the company’s success through an annual discretionary variable remuneration allocated based on company, group and individual performance and contribution.

Flow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders.

## #LI-MM1

## About Flow Traders

## Company Overview
- **One-liner**: Flow Traders is a global technology-enabled liquidity provider and market maker that enhances efficiency and transparency across financial markets.
- **Entity Type**: Public (Euronext Amsterdam: FLOW)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2004
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Financial services, electronic trading, market making, liquidity provision
- **Target customers**: Institutional investors, exchanges, trading platforms (B2B)
- **Mission statement**: “To enhance the seamless functioning and accessibility of markets, in order to unlock the potential of investing.”

## Products & Services
- **Exchange-Traded Products (ETP) Market Making**: Core business – providing continuous liquidity on ETPs across global exchanges.
- **Fixed Income Trading**: Expanded into fixed income in 2021.
- **Foreign Exchange (FX) & Digital Assets**: Added FX and digital assets capabilities to diversify product range.
- **Off-Exchange Trading**: Proprietary off-exchange trading offering launched in 2017.
- **Investment Unit**: Dedicated investment unit launched in 2022 to invest in the financial ecosystem.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources; publicly listed on Euronext Amsterdam (ticker: FLOW).
- **Key Metric**: Total income of €480.5 million in 2025 (Annual Report 2025).
- **Notable Investors/Partners**: Not explicitly listed, but the firm has a strong institutional client base and holds licenses such as QFII for on-shore trading in China.
- **Growth Signals**: 
  - Over 630 professionals globally (2025).
  - Expanded into fixed income, FX, and digital assets.
  - Opened offices in Chicago, Shanghai, Paris, Hong Kong, Milan, New York, and Cluj (technology development).
  - Over 40% of workforce in Technology.
  - 10-year public company milestone in 2025.

## Competitive Advantages
- **Technology-driven**: Proprietary, best-in-class trading infrastructure; over 40% of employees in Technology.
- **Global reach**: Trading hubs in Europe, the U.S., and Asia-Pacific providing 24-hour liquidity across major exchanges and platforms.
- **Entrepreneurial culture**: Flat, informal environment with direct communication and a 20+ year track record of innovation.
- **Diversification**: Expanded from ETPs into fixed income, FX, digital assets, and off-exchange trading, reducing reliance on any single asset class.

## Strategic Focus
- **Continued diversification**: Deepening presence in digital assets, fixed income, and FX.
- **Technology investment**: Building next-generation solutions to power trading and maintain competitive edge.
- **Geographic expansion**: Strengthening on-the-ground presence in key financial hubs (Chicago, Shanghai, etc.).
- **Ecosystem investment**: Through the dedicated investment unit, supporting innovation in the broader financial ecosystem.

## Why Work Here
- **Culture**: International, diverse, and empowering; informal with open communication; entrepreneurial spirit.
- **Technology focus**: Over 40% of staff in Technology; opportunity to work on cutting-edge trading systems.
- **Global opportunities**: Global Rotation Program allowing employees to work in different locations (Amsterdam, New York, Hong Kong, etc.).
- **Compensation**: Attractive package including base salary and discretionary variable component.
- **Perks**: Annual company trip, holiday parties, sports events, wellness programs, healthy food, and charity initiatives through the Flow Traders Foundation.
- **Learning & Development**: Dedicated learning platform, conference sponsorship, and specialized onboarding for Trading and Technology teams.
- **Visa sponsorship**: Provided for international candidates (including partner/children); relocation assistance offered.
- **Offices**: Vibrant workspaces with lounges, bars, gaming areas, and free lunches/coffee.

## Sources
1. [flowtraders.com - About](https://www.flowtraders.com/about/)
2. [flowtraders.com - Careers](https://www.flowtraders.com/careers/)
3. [flowtraders.com - Annual Report 2025](https://flowtraders.com/media/2s2pdl01/flow-traders-annual-report-2025.pdf)
4. [greenhouse.io - Flow Traders Jobs](https://boards.greenhouse.io/flowtraders)

## Other roles at Flow Traders

- [Engineering Manager](https://feeny.ai/job/engineering-manager-flow-traders-london-tqcbj3kajy1a) — London, United Kingdom
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- [Trading Tools Software Engineer](https://feeny.ai/job/trading-tools-software-engineer-flow-traders-amsterdam-s0mzqvp2nb4b) — Amsterdam, Netherlands
- [Flow Quant Trading Days 2026](https://feeny.ai/job/flow-quant-trading-days-2026-flow-traders-amsterdam-41thpvgecrcw) — Amsterdam, Netherlands
- [Senior Regulatory and Securities Attorney](https://feeny.ai/job/senior-regulatory-and-securities-attorney-flow-traders-new-york-3mv007zs52g8) — New York, NY
- [Risk Manager](https://feeny.ai/job/risk-manager-flow-traders-hong-kong-2jqyd1rxzz7r) — Hong Kong
- [Junior Quantitative Researcher](https://feeny.ai/job/junior-quantitative-researcher-flow-traders-new-york-xnxpkq9m4359) — New York, NY
- [Experienced Quantitative Researcher](https://feeny.ai/job/experienced-quantitative-researcher-flow-traders-new-york-aqwf2cgsbrgj) — New York, NY
- [Software Engineer (Trading Automation)](https://feeny.ai/job/software-engineer-trading-automation-flow-traders-new-york-fpvkbjwavskf) — New York, NY
- [Talent Pool: Trading Systems Engineer](https://feeny.ai/job/talent-pool-trading-systems-engineer-flow-traders-new-york-jstr4581k5qk) — New York, NY