--- title: 'Senior Technical Support Engineer at Josys' canonical: 'https://feeny.ai/job/senior-technical-support-engineer-josys-bengaluru-ykbmjmpsbg8c' type: 'job' last_seen: '2026-09-12' --- # Senior Technical Support Engineer at Josys - **Company:** Josys - **Location:** Bengaluru, India - **Employment:** full-time - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/josys/c2adee5d-6a40-4c21-b587-260b2e9e927d ## Job description Senior Technical Support Engineer Location: Bengaluru Mode: Hybrid ## About Josys Josys is a modern AI-native identity security and governance platform. Enterprise AI adoption has made identity the fastest-growing attack surface, and the hardest to govern. Josys discovers, governs, and secures every identity - human, machine, and AI agent - across every application in the enterprise, allowing security and IT teams to surface risk, control access, and remediate identity threats in real-time. Trusted by over 1,000 organizations and MSPs worldwide, Josys turns identity from the fastest-growing attack surface into an autonomously governed advantage. For more information, visit[josys.com](http://josys.com). ## About the Role We are looking for an experienced Technical Support Engineer to join our growing support organization in India. This role is focused on resolving complex technical issues for our B2B customers and requires someone who is highly hands-on with debugging and troubleshooting. You will work closely with customers to investigate escalated issues, identify root causes, and drive them through to resolution. You will also work closely with Engineering and Product teams to investigate product issues, reproduce bugs, and improve the overall customer experience. ## What You'll Do - Own and resolve complex Tier 2 technical support issues from investigation through resolution. - Troubleshoot and debug customer issues by analyzing logs, API responses, system behavior, configurations, and other technical information. - Investigate issues independently, identify root causes, and determine the appropriate path toward resolution. - Reproduce customer issues in test or controlled environments when required. - Manage technical escalations and ensure issues are properly prioritized, tracked, and driven to closure. - Work closely with Engineering and Product teams to investigate bugs, identify root causes, and drive technical issues toward resolution. - Communicate clearly with customers throughout the troubleshooting and resolution process, including explaining technical issues to both technical and non-technical stakeholders. - Identify recurring issues and work with Engineering and Product teams to improve product quality and reduce repeat problems. - Create and maintain troubleshooting documentation, knowledge-base articles, and internal support processes. - Help improve support tools, processes, and troubleshooting playbooks as the team scales. ## What We're Looking For - 3–7 years of experience in technical customer support, technical support engineering, application support, or a similar role. - Strong experience supporting B2B SaaS products. - Excellent hands-on debugging and troubleshooting skills. This is the most critical requirement for the role. - Experience investigating complex technical issues using logs, APIs, system behavior, configurations, and other diagnostic information. - Strong understanding of REST APIs and integrations, with experience using tools such as Postman or similar. - Experience with SQL and log analysis or equivalent technical debugging tools. - Experience working with authentication, SSO, SAML, SCIM, OAuth, or identity-related technologies is highly valuable. - Experience working closely with Engineering and Product teams to investigate and resolve technical issues. - Strong customer communication skills and the ability to explain technical concepts clearly to both technical and non-technical audiences. - Proven experience handling customer escalations and high-priority technical issues. - Strong analytical and problem-solving skills, with the ability to investigate ambiguous problems and get to the root cause. - Strong ownership and follow-through, with the ability to manage issues independently from initial investigation through resolution. - Comfortable working with globally distributed teams and collaborating across different time zones. ## About Josys ## Company Overview - **One-liner**: Josys provides an AI-native unified identity security and governance platform that discovers, governs, and secures every identity—human, machine, and AI agent—across enterprise applications. - **Entity Type**: Private (Series B, $218.2M total funding) - **Headquarters**: Tokyo, Japan - **Founded**: 2022 - **Founders**: Yasukane Matsumoto (CEO) – also part of RAKSUL INC. ## Core Business - **Primary industry**: Identity Security & Governance (Cybersecurity, IT Management) - **Target customers**: B2B – IT teams, Security teams, Managed Service Providers (MSPs) in mid-market and enterprise organizations - **Mission/purpose**: “To build what’s next” – empowering IT departments worldwide with autonomous identity governance. ## Products & Services - **Josys Unified Identity Security & Governance Platform**: An AI-native platform that discovers, governs, and secures all identities (human, machine, AI agents) across enterprise apps. Features include: - **Discovery Engine**: Automatically maps shadow IT, human and non-human identities. - **Policy-Based Governance**: Enforces least-privilege access, automates access reviews, and maintains audit trails. - **Security Remediation**: Detects compromised credentials, enforces MFA, and blocks risky access in real time. - **AI Risk Assessment**: Native risk scoring for every discovered app. - **350+ Native Integrations** + custom integration builder (no-code). - **Multi-Tenant MSP Console**: Manage multiple client environments from one platform. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private) - **Key Metric**: Annual Revenue ~$10M (LinkedIn estimate, 2026); Total Funding $218.2M (Series A $30.7M in 2022, Series B $93M in 2023, Debt Financing $94.5M in 2024) - **Notable Investors/Partners**: Globis Capital Partners, Global Brain Corporation (lead investors in Series B); Global Brain also led Series A - **Growth Signals**: - Trusted by 1,000+ customers worldwide. - Headcount grew +4.1% YoY to 149 employees (as of mid-2026). - Operations in 9 countries (Japan, India, US, Indonesia, Australia, Singapore, etc.). - Product claims 50% faster security remediation, 66% reduction in IT operations, and 3x more shadow IT discovery. ## Competitive Advantages - **AI-Native Architecture**: Autonomous policy engine that learns normal access patterns and recommends optimal policies. - **Comprehensive Identity Coverage**: Governs human, machine, and AI agent identities in one platform – a growing need with enterprise AI adoption. - **Integration Breadth**: 350+ pre-built API-native integrations plus a no-code custom integration builder. - **Continuous Monitoring & Remediation**: Real-time detection and auto-enforcement of security policies. ## Strategic Focus - **Identity Governance for AI Explosion**: Addressing the fastest-growing attack surface (AI agents, machine identities, shadow AI). - **Global Scaling**: Expanding across North America, APAC, and ANZ with a distributed team. - **Product Expansion**: Enhancing AI capabilities for risk assessment, smart identity classification, and autonomous remediation. ## Why Work Here - **Culture & Values**: “The Josys Way” emphasizes ownership, accountability, transparency, trust, and customer centricity. - **Work Model**: Hybrid and flexible schedule options for all roles; global team from day one. - **Benefits**: Top-tier medical and insurance benefits (global), 401(k) aligned retirement plans, access to world-class learning ecosystems. - **Engineering Culture**: Emphasis on building innovative solutions to industry challenges; 77 technical staff (38% of workforce) as of 2026. - **Growth Opportunities**: Backed by $230M+ funding, scaling globally, and tackling meaningful identity security challenges. - **Employee Ratings**: 4.1/5.0 employer rating (15 reviews) – Work-Life 3.7, Compensation 4.0, Culture 3.5, Career 4.0. ## Sources 1. [josys.com](https://www.josys.com/) – Product overview, features, customer count 2. [josys.com/about](https://josys.com/about) – Company details, founding date, mission, capital 3. [josys.com/careers](https://www.josys.com/careers) – Culture, benefits, values, global team 4. [linkedin.com/company/josys-inc](https://www.linkedin.com/company/josys-inc) – Employee count, funding, revenue, headcount breakdown, executive team 5. [jobs.ashbyhq.com/josys](https://jobs.ashbyhq.com/josys) – Open positions, job trends ## Other roles at Josys - [プロジェクトリード（Endpoint Management / Makuhari Operation Center）](https://feeny.ai/job/endpoint-management-makuhari-operation-center-josys-chiba-xhwrnr5g18kj) — Chiba, Japan - [オペレーションスペシャリスト（Endpoint Management / Makuhari Operation Center）](https://feeny.ai/job/endpoint-management-makuhari-operation-center-josys-chiba-8g2zk9w608nh) — Chiba, Japan - [Marketing Representative](https://feeny.ai/job/marketing-representative-josys-sydney-4qyzj6pn1ptb) — Sydney, Australia - [IT Administrator (Intern)](https://feeny.ai/job/it-administrator-intern-josys-bengaluru-01ndyfj236a2) — Bengaluru, India - [事業企画 / GTM Strategy & Operations](https://feeny.ai/job/gtm-strategy-operations-josys-tokyo-nvehxa3xzs3r) — Tokyo, Japan - [PR Specialist / PR Lead](https://feeny.ai/job/pr-specialist-pr-lead-josys-tokyo-rvrgge0epeyt) — Tokyo, Japan - [Sales Development Representative (SDR)](https://feeny.ai/job/sales-development-representative-sdr-josys-sydney-tj5074s7h98q) — Sydney, Australia - [コンテンツ＆クリエイティブマーケティングスペシャリスト](https://feeny.ai/job/josys-tokyo-4ajnhf17930g) — Tokyo, Japan - [Solutions Engineer, Seattle](https://feeny.ai/job/solutions-engineer-seattle-josys-sydney-2m8m35wzgz97) — Sydney, Australia - [Product Adoption & Support Operations](https://feeny.ai/job/product-adoption-support-operations-josys-tokyo-qxzr4w1h4856) — Tokyo, Japan