---
title: 'Senior Technical Support Engineer, Kasten at Veeam Software'
canonical: 'https://feeny.ai/job/senior-technical-support-engineer-kasten-veeam-software-san-jose-mztfz85p4pqj'
type: 'job'
last_seen: '2026-09-06'
---

# Senior Technical Support Engineer, Kasten at Veeam Software

- **Company:** Veeam Software
- **Location:** San Jose, CA
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.eu.greenhouse.io/veeamsoftware/jobs/4944624101

## Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

## About the Role

We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success. You will be responsible for guiding our customers on their path to success with K10. We want you to provide a customer experience that leaves them with a smile, even when things do not go right.

We are now looking for a Senior Technical Support Engineer for Kasten.

## What You’ll Do

- Effectively work across organizations including engineering, sales, and product management teams
- Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based product features, customer issue root cause analysis and internal findings
- Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution
- Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers
- Participate in weekend and holiday coverage rotation
- Ability to manage time efficiently, balancing tasks and priorities

## What You’ll Bring

- 3+ years of related technical and customer facing experience
- Excellent communication skills in both oral and written form
- Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts
- Experience in Linux administration
- Experience with Docker and Kubernetes management
- Foundation knowledge of bash or similar Linux scripting languages
- Experience with software development life cycles and upgrade patterns
- BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field

Bonus Skills

- Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
- Worked in public cloud infrastructure including AWS, Azure, and Google Cloud
- Kubernetes certifications (CKA or CKAD)
- Previous startup experience

## What You’ll Get

- Comprehensive Health Coverage – Fully employer-paid medical, dental, and vision insurance for employees and eligible dependents, including virtual care services
- Wellbeing & Mental Health Support – Access to an Employee Assistance Program (EAP) that includes confidential therapy sessions, plus legal and financial counseling services
- Financial Protection Benefits – Company-provided life and disability insurance to help support employees and their families
- Paid Time Off & Global Recharge Days – Vacation time, statutory holidays, and additional company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care
- Family-Friendly Leave Programs – Competitive maternity, paternity, adoption, and other leave benefits that support employees through important life moments
- Give Back to Your Community – Employees receive paid volunteer time each year through the Veeam Cares program

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

## #LI-FT

## #LI-HYBRID

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our [Recruiting Privacy Notice](https://www.veeam.com/legal/recruiting-privacy-notice.html), which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

## About Veeam Software

## Company Overview
- **One-liner**: Veeam is the Data and AI Trust Company, delivering a unified trust layer that connects data, identities, access and resilience so enterprises can safely accelerate AI at scale.
- **Entity Type**: Private (owned by Insight Partners)
- **Headquarters**: Seattle, WA, US
- **Founded**: 2006
- **Founders**: Not publicly available from provided sources

## Core Business
- Primary industry: Data resilience, data protection, cybersecurity, AI trust
- Target customers: B2B – enterprise organizations (over 550,000 customers globally)
- Mission / purpose: “Help organizations make their data understood, secured, and resilient so they can innovate with confidence and scale AI responsibly” [careers.veeam.com](https://careers.veeam.com/)

## Products & Services
- **Veeam Data Platform** – SaaS and on-premises solution for backup, recovery, data security posture management (DSPM), and AI TRiSM (Trust, Risk, and Security Management). Recognized as a leader in Gartner Magic Quadrant for Data Protection (2026) and Forrester Wave for Data Resilience Solutions (Q4 2024) [veeam.com](https://www.veeam.com/)
- **Veeam Backup for Salesforce / Microsoft 365 / etc.** – Specialized backup and recovery for cloud SaaS applications (implied by market leadership in data protection)

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: 550,000+ customers; 7,000+ employees globally (as of 2026) [careers.veeam.com](https://careers.veeam.com/)
- **Notable Investors / Partners**: Insight Partners (owner), Gartner, Forrester, IDC (analyst recognition)
- **Growth Signals**: 45% year-over-year business growth in India; offices in 30+ countries; continued expansion of AI trust capabilities; #1 global market share in data protection (2H2025) [veeam.com](https://www.veeam.com/) [careers.veeam.com](https://careers.veeam.com/locations)

## Competitive Advantages
- #1 global market leader in data protection (by revenue/market share) with broad analyst validation (Gartner, Forrester, IDC)
- Unified trust layer combining data resilience, identity, access, and AI safety – a differentiated position as “Data and AI Trust Company”
- Large, loyal customer base (550,000+) including many Fortune 500 companies
- Strong R&D hubs in Czechia, India, Poland, Romania, and U.S. enabling continuous innovation

## Strategic Focus
- “Building the foundation for safe AI at scale” – integrating data resilience, security posture management, and AI governance (AI TRiSM)
- Expanding cloud, SaaS, and cybersecurity solutions; growing engineering and sales teams globally
- Accelerating revenue growth in key markets (e.g., India) and deepening partner ecosystem

## Why Work Here
- **Culture**: Great Place to Work certified – 81% of employees say it’s a great place to work (vs. 57% at typical U.S. company). Values: fearlessly curious, collaborative, real impact [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/1379457)
- **Work Policy**: Many roles are remote (e.g., Campaign Marketing Specialist, Client Executive, Field Sales), with offices in 30+ countries including Seattle, San José (Costa Rica), Prague, Bangalore, Warsaw, and Bucharest
- **Notable Perks**: “People are given a lot of responsibility,” “People care about each other,” “I can take time off when necessary” (employee survey); benefits page available at Veeam careers site [careers.veeam.com](https://careers.veeam.com/)
- **Engineering Culture**: Primary roles are software engineers, product managers, developers, and cybersecurity experts building the platform; strong emphasis on innovation and pushing boundaries

## Sources
1. [careers.veeam.com – Careers at Veeam](https://careers.veeam.com/)
2. [veeam.com – Veeam Homepage](https://www.veeam.com/)
3. [careers.veeam.com – About Us (Why Veeam)](https://careers.veeam.com/?ad=about-us)
4. [careers.veeam.com – Locations](https://careers.veeam.com/locations)
5. [greatplacetowork.com – Veeam Certified Company](https://www.greatplacetowork.com/certified-company/1379457)

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