---
title: 'Senior Technical Support Engineer at Motive'
canonical: 'https://feeny.ai/job/senior-technical-support-engineer-motive-islamabad-v7nm5h0jkd36'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Technical Support Engineer at Motive

- **Company:** Motive
- **Location:** Islamabad, Pakistan / Karachi, Pakistan / Lahore, Pakistan / Pakistan
- **Work type:** remote
- **Posted:** 2023-08-28
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/gomotive/jobs/6903824002

## Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit [gomotive.com](http://gomotive.com) to learn more.

About the role:

The Sr. Technical Support Engineer role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support. They also train, educate, assist, and guide other employees within Support and across the company. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understand the magnitude and scope of the problems before working with the Technical Lead.

What You'll Do:

- Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn
- Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues
- Perform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo
- Determine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption
- Determine root causes of errors/bugs using available data and tools, and report them to the Technical Leads
- Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience
- In-depth knowledge of Motive products and features, with expertise in navigating the Motive Front End Dashboard and Backend Console
- Build trusting relationships with customers through open and interactive communication over the phone, chat, and emails
- Provide constructive feedback and write Knowledge-base articles to share knowledge and support other team members

What We're Looking For:

- 0-2 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles
- Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience
- Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0.
- Intermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby)
- Familiarity with the software development process and understanding of tools for SAAS-based products
- Proficient technical skills for analyzing crucial data points and ability to perform in-depth root cause analysis
- Familiarity with hardware and firmware level troubleshooting
- Share knowledge and mentor technical support engineers to foster a collaborative and high-performing team environment
- Excellent written and verbal communication skills
- Flexibility to participate in on-call rotation

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice [here](https://drive.google.com/file/d/1X9AbvQHki8zZCyjDjip1g0NtdZHcykJc/view?usp=drive_link).

UK Candidate Privacy Notice [here](https://drive.google.com/file/d/1nqdWTJ7WJJikhj1Yhlo4jxDRA_6yXZbd/view).

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

## About Motive

## Company Overview
- **One-liner**: Motive provides an all-in-one, AI-powered fleet management and driver safety platform that helps over 100,000 companies manage their physical operations.
- **Entity Type**: Private (venture-backed; no public ticker)
- **Headquarters**: San Francisco, California, United States
- **Founded**: Not publicly available in provided sources
- **Founders**: Shoaib Makani (co‑founder, CEO) – other co‑founders not listed in provided sources

## Core Business
- **Industries**: Fleet management, driver safety, workforce management, equipment monitoring, spend management.
- **Target Customers**: B2B – enterprises and SMBs that operate commercial fleets or manage physical assets (e.g., transportation, logistics, construction, field services).
- **Mission/Purpose**: “Transforming the physical economy” [gomotive.com](https://gomotive.com/company/careers/).

## Products & Services
- **Fleet Management**: AI‑powered platform for tracking vehicles, optimizing routes, and managing compliance.  
- **Driver Safety**: Real‑time dashcams and AI alerts to reduce accidents and improve driver behavior.  
- **Workforce Management**: Tools for scheduling, time tracking, and managing drivers and staff.  
- **Equipment Monitoring**: IoT‑based tracking and diagnostics for trailers, trailers, and other assets.  
- **Spend Management**: Fuel card, expense tracking, and invoicing solutions to control costs.

All products are part of a fully integrated suite [gomotive.com](https://gomotive.com/).

## Market Standing
- **Valuation**: Not disclosed in provided sources.
- **Key Metric**: Headcount – more than 4,000 employees globally [gomotive.com](https://gomotive.com/company/careers/).
- **Notable Investors/Partners**: Not listed in provided sources.
- **Growth Signals**:  
  - 100,000+ customers [gomotive.com](https://gomotive.com/company/careers/).  
  - Recognized on the **Forbes Top Cloud 100** list.  
  - Named a **Best Remote Large Places to Work** by Fortune, **Best Company for Career Growth** by Comparably, and **Best Workplaces in Technology** by Great Place to Work [gomotive.com](https://gomotive.com/company/careers/).

## Competitive Advantages
- **Integrated AI‑Driven Suite**: Combines hardware (dashcams, IoT sensors) with software in a single platform, offering a unified view of fleet operations.
- **Scale and Brand Trust**: Serving over 100,000 companies, with a strong industry reputation and multiple workplace awards.
- **Remote‑First Culture**: Attracts top global talent by offering a flexible work model supported by robust perks and development programs.

## Strategic Focus
- Deepening AI capabilities across all products to improve safety, efficiency, and cost control.
- Expanding global footprint through ten office locations and a remote‑first hiring approach.
- Continuous investment in employee growth and diversity initiatives to sustain innovation.

## Why Work Here
- **Flexibility**: Fully remote, hybrid, or in‑office options with a work‑from‑home stipend. Offices in San Francisco, Nashville, Buffalo, Vancouver, London, Mexico City, Taipei, Lahore, Islamabad, and Bengaluru [gomotive.com](https://gomotive.com/company/careers/).
- **Benefits**: Competitive salaries, health/vision/dental insurance, mental health support, generous PTO, enhanced parental leave, retirement plan, and referral bonuses [gomotive.com](https://gomotive.com/company/careers/).
- **Development**: Leader Academy, Engineering Academy, transparent career paths, quarterly mentorship meetups, and inclusive leader training [gomotive.com](https://gomotive.com/company/careers/).
- **Culture**: Employee resource groups (AAPI, Keep Parenting, Melanin, MoPride, Women, DNA, Veterans), diversity‑focused recruiting events, and a supportive, inclusive environment where 96% of employees feel they have supportive working relationships [gomotive.com](https://gomotive.com/company/careers/).

## Sources
1. [gomotive.com – Careers page](https://gomotive.com/company/careers/)
2. [gomotive.com – Company page](https://gomotive.com/company/)
3. [gomotive.com – Homepage](https://gomotive.com/)
4. [gomotive.com – Job openings](https://gomotive.com/company/careers/jobs/)
5. [gomotive.com – Leadership page](https://gomotive.com/company/leadership/)

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