---
title: 'Senior Technical Support Engineer (Salesforce Platform) at Model N'
canonical: 'https://feeny.ai/job/senior-technical-support-engineer-salesforce-platform-model-n-hyderabad-5xmph9sxt12r'
type: 'job'
last_seen: '2026-09-13'
---

# Senior Technical Support Engineer (Salesforce Platform) at Model N

- **Company:** Model N
- **Location:** Hyderabad, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/modeln/039b9e07-791d-4a79-9a48-c829570baf2b

## Job description

Job Description: We are seeking a highly motivated and customer-focused Senior Technical Support Engineer to provide advanced technical support on Model N Salesforce-based Global Products for our SaaS and RMS (Revenue Management Services) customers. The ideal candidate will possess strong Salesforce platform knowledge, excellent troubleshooting skills, and the ability to communicate effectively with global customers and cross-functional teams. This role requires a proactive individual who can quickly learn new things, investigate complex issues, and drive resolutions that ensure customer success. Job Responsibilities

- Provide advanced technical support to Salesforce-based applications and related integration; diagnose and resolve complex business, configuration, data, and platform issues.
- Serve as primary technical point of contact for assigned customers. Build trusted relationships; understand customer organizational structure and business priorities.
- Mentor junior support engineers through feedback, code review, and knowledge-transfer sessions.
- Conduct root cause analyses on complex issues. Review team members' RCAs; validate investigation depth and remediation approaches.
- Organize and lead customer calls, assist with QBRs, and escalation management.
- Investigate drivers for customer dissatisfaction; implement improvements. Meet response and resolution time targets.
- Create and maintain technical documentation: troubleshooting guides, RCA articles, implementation best practices, knowledge base content.
- Drive process improvement initiatives. Identify gaps, propose solutions, and drive adoption.
- Collaborate with Product Development, CloudOps, Professional Services, and Customer Success to resolve complex issues.
- Lead product upgrades, testing, release validation, and post-deployment support.
- Assist customers with configuration, user management, permissions, workflows, and platform best practices.

Job Qualifications: Technical Skills

- 6+ years supporting enterprise-level applications for large corporate customers; 3+ years in advanced technical support. Strong understanding of the Salesforce platform, including: Salesforce architecture and infrastructure Security and sharing model User and permission management Objects, fields, page layouts, validation rules, workflows, and flows Reports and dashboards
- Salesforce Administrator knowledge and hands-on experience with Salesforce configuration and support activities.
- Strong enterprise application architecture, infrastructure, and security knowledge.
- Experience with SQL or equivalent data query languages for troubleshooting and analysis.
- Knowledge of API integrations, data management, and Salesforce troubleshooting methodologies.
- Bachelor's degree in Computer Science, IT, or related field. Customer Support & Communication
- Experience supporting global customers (North America, Europe) in fast-paced environments.
- Excellent verbal and written communication; explain complex concepts to technical and non-technical audiences.
- Proven ability to manage customer expectations during critical incidents and escalations.
- Demonstrated ownership and accountability for issue resolution. Professional Skills
- Strong analytical and problem-solving abilities.
- Prioritize multiple complex tasks and competing customer commitments.
- Adapt quickly to new products, technologies, and business processes.
- Collaborate effectively across global teams.
- Leadership ability to mentor others and lead cross-functional initiatives.

## Preferred Qualifications

- Salesforce Administration certification.
- SaaS application support experience in enterprise global environments.
- API integrations and middleware platform exposure.
- Ticket and knowledge management system experience.
- Process improvement and operational efficiency leadership. Success Factors
- Owns issues end-to-end; drives resolution with business context awareness.
- Customer-first mindset; builds lasting relationships.
- Continuously expands technical and pharma/life sciences business knowledge.
- Collaborates effectively across global teams; mentors colleagues.
- Proactively improves processes and drives operational excellence.
- Communicates professionally in technical and business contexts.

## How We Work

Our DARE core values - DREAM, ALIGN, RESPECT, and EXCEL - shape how we work together.

- We solve practical problems that matter to our customers and teams.

- We work across functions and value clear, respectful communication.

- We recognize good work and support growth over time.

- We are curious about better ways to work, including thoughtful use of AI and modern tools.

We do not expect every person to be perfect in every area. We look for strong fundamentals, curiosity, ownership, and the ability to keep growing.

Compensation, Benefits, and Inclusion

At Model N, your well-being and growth matter. We offer a competitive total rewards package designed to support employees personally and professionally.

Benefits and compensation for this position will be provided in accordance with Model N’s India programs and applicable local requirements.

Bring Your N Factor

We are not just looking for a checklist of skills. We are looking for people who bring ideas, curiosity, and a point of view.

If this role sounds interesting and you can see yourself adding value, we would love to hear from you.

## About Model N

Model N is transforming how Life Sciences companies manage revenue, commercialization, and compliance. For more than 25 years, Model N has been the leader in end-to-end commercialization, revenue optimization, and compliance for pharmaceutical and medical technology companies. Our intelligent, cloud-based platform combines technology, data, analytics, AI, and industry expertise to help leading Life Sciences organizations optimize revenue, navigate complex regulations, improve decision-making, and bring life-changing products to market faster. Today, 150+ leading companies across the globe trust Model N to optimize growth and transform critical commercial processes. Our solutions manage approximately $1.3 trillion in gross revenue, helping customers reduce complexity, strengthen compliance, and unlock new opportunities for growth. At Model N, we are building the next generation of Life Sciences revenue management—where technology, data, AI, and human expertise come together to create meaningful business impact. Join us to build technology that powers innovation in Life Sciences and makes a difference at global scale. For more information, visit www.modeln.com.

## About Model N

## Company Overview
- **One-liner**: Model N provides cloud-based revenue management and compliance solutions purpose-built for life sciences and high-tech innovators.
- **Entity Type**: Public (NYSE: MODN)
- **Headquarters**: Foster City, California, USA
- **Founded**: 1999
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Life sciences (pharmaceutical and medical technology) and high tech.
- **Target customers**: B2B enterprise – pharmaceutical and medtech manufacturers, high-tech companies.
- **Mission**: Optimize revenue to grow the true top line while ensuring compliance and enabling intelligent automation.

## Products & Services
- **Revenue Cloud (End-to-End Commercialization)**: Integrated SaaS platform that automates gross-to-net, contract management, rebate payments, and pricing compliance.
- **Global Market Access & Pricing**: Solutions for global price management, government pricing, and market access analytics.
- **340B Management (via Kalderos acquisition)**: Proactive contracting, claims validation, and payment workflows for the 340B drug pricing program.
- **Data & Analytics**: AI-ready data insights and actionable analytics to support revenue optimization and compliance decisions.
- **Salesforce Integration**: Tools that deliver key data and insights directly into Salesforce.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results (public company; refer to financial markets for current data).
- **Key Metric**: Over 150 leading customers trust Model N; $25B+ in projected savings delivered across life sciences customers.
- **Notable Investors/Partners**: Not disclosed in provided sources.
- **Growth Signals**: Acquisition of Kalderos to strengthen 340B capabilities; 100% compliance with industry and government regulations; recognized as Great Place to Work Certified in India and Fortune 2024 Best Workplaces.

## Competitive Advantages
- **Deep industry expertise**: 25+ years focused exclusively on life sciences revenue management and compliance.
- **Integrated cloud platform**: End-to-end visibility and control across the entire revenue lifecycle, reducing leakage and risk.
- **Proven compliance track record**: 100% compliance with complex government and industry regulations.
- **Customer scale**: Serves over 150 of the world’s leading life sciences and high-tech companies.

## Strategic Focus
- **340B expansion**: Leveraging the Kalderos acquisition to provide more proactive and precise management of the 340B program.
- **AI and data readiness**: Harnessing timely, accurate, AI-ready data to enable smarter, faster decisions.
- **Compliance automation**: Continuing to automate government pricing and compliance processes for accuracy and audit-readiness.

## Why Work Here
- **Culture**: Emphasis on diversity, equity, inclusion, and belonging with Employee Affinity Groups and 100% pay parity across gender and ethnicity.
- **Work-life balance**: “No Meeting Wednesdays,” healthy email and meeting etiquette, flexible time off for salaried employees, paid company holidays.
- **Benefits**: Competitive medical/dental, 401K match, paid parental leave, career development programs, training and coaching, pet insurance, legal shield, pre-tax commuter benefits, fitness discounts.
- **Recognition**: Great Place to Work Certified in India, Fortune 2024 Best Workplaces, GCC Workplace Awards 2024 for Employee Learning & Growth.
- **Remote/hybrid policy**: Not explicitly stated, but culture promotes flexibility and global team collaboration; likely hybrid-friendly.

## Sources
1. [Model N Careers (Lever)](https://jobs.lever.co/modeln)
2. [Model N Company Overview](https://www.modeln.com/company/)
3. [Model N Homepage](https://www.modeln.com/)
4. [Model N Careers Page](https://www.modeln.com/company/careers/)
5. [Model N Culture Page](https://www.modeln.com/company/culture/)

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