---
title: 'Senior Technical Support Engineer- Windows & Identity Security at SentinelOne'
canonical: 'https://feeny.ai/job/senior-technical-support-engineer-windows-identity-security-sentinelone-poland-0ve80ft01z07'
type: 'job'
last_seen: '2026-11-11'
---

# Senior Technical Support Engineer- Windows & Identity Security at SentinelOne

- **Company:** SentinelOne
- **Location:** Poland
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-11
- **Apply:** https://www.sentinelone.com/jobs/?gh_jid=8199005003

## Job description

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

## About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Senior Technical Support Engineer - Windows & Identity Security, you will be tasked with providing responsive, high-quality technical assistance to enterprise and public sector customers across our growing global customer base, by investigating and resolving technical issues primarily across Windows, Identity, networking, and security environments. Your role will be about more than just responding to tickets: successful Support Engineers at SentinelOne combine technical curiosity, disciplined troubleshooting, customer empathy, and a desire to continuously increase what can be solved at the frontline (e.g. by contributing to the collective knowledge of the Support organization, improving documentation and identifying repeatable solutions).

What Will You Do?

Primary responsibilities include:

- Provide customer support (through phone, email, chat, and other Support channels) that meets the established response and resolution service levels.
- Troubleshoot deep technical issues across SentinelOne products and supported operating environments (including investigating crash dumps).
- Own customer cases from initial investigation through resolution or appropriate escalation.
- Communicate clearly, proactively, and professionally throughout the customer experience.
- Gather the technical information, logs, reproduction steps, and environmental context required to diagnose issues effectively, and apply existing knowledge, documentation, diagnostics, and tooling before escalating issues.
- Document troubleshooting activity and customer interactions clearly and consistently.
- Collaborate with other specialized support engineers and escalation specialists on complex technical problems.
- Identify recurring issues and contribute to knowledge articles, troubleshooting guides, videos, and other reusable resources.
- Provide structured feedback when product usability or supportability improvements could reduce customer effort.
- Continuously expand your technical knowledge of SentinelOne products, operating systems, cybersecurity, and troubleshooting methodologies.

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

- Previous technical support or customer-facing technical experience on endpoint security or enterprise security products.
- Working knowledge of Windows, macOS, and/or Linux, and understanding of networking and basic security concepts.
- Customer focus, a desire to solve technical problems, the ability to manage multiple customer issues while maintaining quality and urgency, and comfort working in a fast-moving technical environment.
- Proven analytical, troubleshooting, and problem-solving skills, and the ability to systematically investigate complex technical issues (including crash dumps) and clearly document findings.
- Excellent written and verbal communication, collaboration skills, and willingness to learn from others.
- Scripting experience with PowerShell, Python, Bash, or a similar tool is an advantage.
- Experience troubleshooting endpoint or server environments is an advantage.
- Familiarity with cloud platforms or SaaS technologies is an advantage.
- Cybersecurity education, certifications, or professional experience is an advantage.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)

Time Off & Wellbeing

- Competitive leave benefits
- Gender-neutral parental leave

Insurance & Financial Security

- Medical and insurance benefits
- Pension scheme
- Employee Assistance Program (EAP)

Work Perks & Flexibility

- Global home office allowance
- Mobile phone allowance

Wellness & Lifestyle

- Wellness benefit

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

To learn more about how we use AI in our hiring process, please review our [AI in Hiring Candidate Disclosure](https://assets.contentstack.io/v3/assets/blt53c99b43892c2378/bltca86b3b84e902400/AI-in-Hiring-SentinelOne.pdf).

## About SentinelOne

## Company Overview
- **One-liner**: SentinelOne provides an AI-native autonomous security platform that unifies endpoint, cloud, and identity protection to help defenders stay ahead of cyber threats.
- **Entity Type**: Public (NYSE: S)
- **Headquarters**: Mountain View, California, USA
- **Founded**: 2013
- **Founders**: Tomer Weingarten (CEO, Co-Founder), Almog Cohen (Co-Founder)

## Core Business
- **Primary industry**: Cybersecurity (Endpoint Protection, Cloud Security, Identity Security, AI Security)
- **Target customers**: B2B, Global 2000 enterprises, including four of the Fortune 10 and hundreds of the Fortune 500
- **Mission or purpose statement**: “To give the advantage to those who secure our future” – with a vision of “A Safer Future for Humanity”

## Products & Services
- **[Singularity Platform]**: AI-driven autonomous security platform that unifies prevention, detection, response, remediation, and forensics across endpoint, cloud, and identity environments. Type: SaaS / Platform.
- **[Purple AI]**: Security AI assistant that helps analysts investigate, hunt threats, and automate workflows. Type: SaaS / AI tool.
- **[Cloud Security]**: Cloud workload protection, Cloud Detection and Response (CDR), and Kubernetes security. Type: SaaS.
- **[Identity Security]**: Protection against identity-based attacks, including AD forgery, lateral movement, and credential theft. Type: SaaS.

## Market Standing
- **Valuation/Market Cap**: Not provided in search results; refer to public financial data (NYSE: S).
- **Key Metric**: Annual revenue not stated in provided materials; latest known revenue (FY2025) ~$725M (source not in search results). Total employees: 2,830 (from Built In, 2025).
- **Notable Investors/Partners**: No specific investors listed (public company). Key partners include leading Global 2000 enterprises, Gartner (named a Leader in 2026 Magic Quadrant for Endpoint Protection Platforms for six consecutive years).
- **Growth Signals**: 12 offices worldwide; recognized as a Fortune Best Place to Work in Tech (2024, 2025); Fortune Future Fifty company; Great Place to Work certified in 17+ countries; growing remote and in-office headcount.

## Competitive Advantages
- **AI-native architecture**: Started with AI at the core, not bolted on – enables autonomous, machine-speed detection and response.
- **Unified platform**: Covers endpoint, cloud, identity, and AI security in a single agent and console, reducing complexity for security teams.
- **Industry validation**: Named a Leader in Gartner Magic Quadrant for six consecutive years; trusted by some of the world’s largest organizations.
- **Autonomous response**: Fully automated remediation, reducing manual intervention and mean time to respond (MTTR).

## Strategic Focus
- **Current priorities**: Expanding the Purple AI assistant, deepening cloud and identity protection, and enabling real-time, cross-platform autonomous defense at scale.
- **Direction**: Build the operating model for AI-era security – where machines scale and humans guide – to give defenders a persistent advantage.

## Why Work Here
- **Culture**: Core values – Accountability, Relentlessness, Ingenuity, Trust, Community, OneSentinel. Emphasizes inclusion, innovation, and customer-first mindset.
- **Work environment**: Flexible – many roles offer remote options (US-Remote listed), with physical offices in 12 locations globally for those who prefer on-site.
- **Perks & benefits**: Industry-leading compensation; 16 weeks gender-neutral parental leave; unlimited PTO; medical/dental/vision; gym reimbursement; mental health & mindfulness programs; stock programs (RSUs, ESPP); 401(k); legal assistance; apprenticeship programs.
- **Growth opportunities**: Job training, conferences, talent development; early-career internships and apprenticeship programs; diverse employee resource groups.
- **Recognition**: Fortune Best Places to Work in Tech (2024, 2025); Fortune Future Fifty; Best Place to Work for Parents; Great Place to Work certified across multiple countries.

## Sources
1. [SentinelOne Careers](https://www.sentinelone.com/careers/)
2. [SentinelOne Company Page](https://www.sentinelone.com/company/)
3. [SentinelOne Homepage](https://www.sentinelone.com/)
4. [SentinelOne Open Positions](https://www.sentinelone.com/jobs/)
5. [Built In – SentinelOne Profile](https://builtin.com/company/sentinelone)
6. [Greenhouse Careers Portal](https://job-boards.greenhouse.io/sentinellabs)

## Other roles at SentinelOne

- [Sales Development Representative (META)](https://feeny.ai/job/sales-development-representative-meta-sentinelone-amsterdam-north-holland-jwgntvxzxh7k) — Amsterdam North Holland, Netherlands
- [Staff Technical Project Manager](https://feeny.ai/job/staff-technical-project-manager-sentinelone-brno-39m9rncn6wx1) — Brno, Czech Republic
- [Staff Technical Project Manager](https://feeny.ai/job/staff-technical-project-manager-sentinelone-czech-republic-74axk04dwwb9) — Czech Republic
- [Senior Engineering Manager, Generative AI Security- Prompt Security](https://feeny.ai/job/senior-engineering-manager-generative-ai-security-prompt-security-sentinelone-6sbay611rcsa) — Tel Aviv-Yafo, Israel
- [Key Solutions Architect, Prompt](https://feeny.ai/job/key-solutions-architect-prompt-sentinelone-united-states-24faz2g82mcc) — United States
- [Associate People Generalist](https://feeny.ai/job/associate-people-generalist-sentinelone-warsaw-masovian-voivodeship-91cxp5q6vw2v) — Warsaw Masovian Voivodeship, Poland
- [Senior Technical Support Engineer- Windows & Identity Security](https://feeny.ai/job/senior-technical-support-engineer-windows-identity-security-sentinelone-slovakia-wx4py13k4psy) — Slovakia
- [Account Executive, SMB (Mountain)](https://feeny.ai/job/account-executive-smb-mountain-sentinelone-phoenix-2djez1m67w9h) — Phoenix, AZ
- [Staff Solutions Engineer](https://feeny.ai/job/staff-solutions-engineer-sentinelone-united-arab-emirates-tbea9hsq13sc) — United Arab Emirates
- [Senior Information Security Risk Specialist (GRC)](https://feeny.ai/job/senior-information-security-risk-specialist-grc-sentinelone-costa-rica-d756t9ddmgbk) — Costa Rica