---
title: 'Senior Technical Support Representative - Japan at Skydio'
canonical: 'https://feeny.ai/job/senior-technical-support-representative-japan-skydio-tokyo-8zrt41b0znnp'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Technical Support Representative - Japan at Skydio

- **Company:** [Skydio](https://feeny.ai/companies/skydio)
- **Location:** Tokyo, Japan
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-04-07
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/skydio/f714e85f-31df-494e-bac4-1dd61d4d6066/application

**Skills:** Technical troubleshooting, IP Suite, Cellular modems, Wireless point-to-point radios, Network Security, IPsec, IoT applications, Streaming APIs, WebRTC, REST, Network diagnostic tools, English, Japanese, Bash, PHP, Python, Linux, RMA workflows, Spartes, Logistics

> Provide drone and cloud feature deep diagnostics and advisory services to enterprise customers in Japan. The role involves troubleshooting networking, firmware, and cloud issues, collaborating with internal teams to resolve escalations, and supporting product roadmap feedback.

## Job description

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from [utility inspectors](https://www.skydio.com/solutions/energy-and-utilities) to [first responders](https://www.skydio.com/solutions/public-safety), [soldiers in battlefield scenarios](https://www.skydio.com/solutions/national-security/tactical-isr), and [beyond](https://www.skydio.com/solutions). About the role: Location Preference: This role is based in Tokyo, Japan and candidates must be willing and able to work onsite five days per week. As a Technical Support Specialist, you will work in a small team of high-performing individuals who provide drone and cloud feature deep diagnostics and advisory services to Skydio business and government customers. You’ll combine your relevant experience with hands-on Skydio product knowledge to help keep Skydio customers' pilots flying, and our engineering and marketing teams plugged into the customer experience. You’ll work daily with hardware and software components that may involve on-device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network issue diagnostics. Utilizing log analysis, existing incident tickets and internal documentations, you will use your technical troubleshooting skills to determine the root cause of various flight or media streaming issues, provide mitigation recommendations to customers, and collaborate with product teams to achieve issue resolutions.

How you’ll make an impact:

- Act as the conduit between Skydio and our Enterprise customers or partners and proactively respond to all types of technical support questions in a timely manner.
- Work closely with Skydio internal teams to become an expert on Skydio’s products, processes, specifications, and product roadmap, especially concerning communication interactions with Skydio autonomy feature behavior. Collaborate with internal teams such as Product to familiarize yourself with our product specifications, features and capabilities and be able to influence the product roadmap as this role will involve a significant amount of non-networking specific product issues.
- Working cross-functionally with Technical, Product, Engineering, Logistics and Go-To-Market teams ensuring proper prioritization of all customer issues and escalations.
- Troubleshoot networking issues using your knowledge of the Internet Protocol Suite, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure.
- Be flexible: Willing and enthusiastic to work on multiple projects, both tactical and strategic as needed.

What would make you a good fit:

- Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows. A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape.
- Assertive self-starter with excellent interpersonal and written communication skills.
- Familiarity with RMA, spares, logistics or other repair workflows is a plus.
- Value Added Reseller (VAR) or OEM Partner support Ops/Program experience is a plus
- At least 4 years of experience in B2B operational, technical, or customer-facing success or support roles.
- Experience with scripting languages such as Bash, PHP, Python a plus.
- Strong understanding of Network Security and IPsec implemented across multiple networks.
- Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated Expertise in troubleshooting and optimizing network connected devices running over WiFi meshed and carrier mobile network.
- Experience with optimizing media streaming over mixed wireless networks.
- Some experience in Linux operating systems is preferred.
- Hands-on experience with a variety of Network diagnostic tools.
- Bilingual and fluent in English and Japanese
- Willing to travel 20-40% of the working year.
- Willing to work flexible hours and schedule, including after-hours based on the time different with headquarters which is based in the west coast of the U.S.
- Experience working cross-functionally across engineering, ops, product, and go-to-market teams.

## #LI-AY1

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

## About Skydio

## Company Overview
- **One-liner**: Skydio builds autonomous drones and platforms for public safety, critical infrastructure inspection, and national security, enabling safer, smarter, and faster data collection.
- **Entity Type**: Private – Series E ($230M raised)
- **Headquarters**: San Mateo, California, United States (manufacturing hub in Hayward, CA; satellite offices in Boston, Japan, and India)
- **Founded**: 2014
- **Founders**: Adam Bry (CEO) and Abe Bachrach (CTO) – both MIT graduates and co-founders of Google’s Project Wing

## Core Business
- **Primary industries**: Drone manufacturing, autonomous flight software, public safety / first responder technology, infrastructure inspection, defense / national security
- **Target customers**: B2G (government/public safety), B2B (energy, utilities, construction, surveying), and defense organizations
- **Mission statement**: “To make the world more productive, creative, and safe with autonomous flight”

## Products & Services
- **[Skydio X10](https://www.skydio.com/)**: Flagship autonomous drone with best-in-class sensors, advanced AI, and cloud integration – designed for outdoor inspection, DFR, and site security.
- **[Skydio R10](https://www.skydio.com/)**: Indoor-capable, compact drone for tight quarters (e.g., building interiors) with onboard lighting and communications.
- **[Skydio Dock for X10](https://www.skydio.com/)**: Remote docking station enabling autonomous launch, landing, and charging – supports unattended mission execution.
- **[Skydio Cloud & Software Platform](https://www.skydio.com/)**: End-to-end software for mission planning, live streaming, data processing, and fleet management (includes Drone as First Responder solutions, asset inspection, and mapping).

## Market Standing
- **Valuation/Funding**: $230 million raised in a Series E round (led by Linse Capital, with participation from Andreessen Horowitz, Next47, IVP, DoCoMo, Nvidia, UP.Partners; angel investors include Brendan Iribe, Naval Ravikant, Padma Warrior, Matt Bellamy, Magic Johnson, Justin Timberlake, Kevin Durant). Valuation not publicly disclosed.
- **Key Metric**: Over 60,000 drones delivered; “9 figures of annual revenue” (i.e., $100M+) with rapid growth [skydio.com/careers](https://www.skydio.com/careers).
- **Notable Investors/Partners**: Andreessen Horowitz, Nvidia, IVP, DoCoMo, UP.Partners.
- **Growth Signals**: Company reports rapid revenue growth; expanding into national security contracts; manufacturing hub in Hayward; global presence with offices in Tokyo, Singapore, Zurich.

## Competitive Advantages
- **Purely U.S. based** – designed, assembled, and supported in the USA, meeting strict national security and supply chain standards.
- **Deep AI autonomy** – world-leading computer vision and autonomous flight technology, built by a team that pioneered the field at MIT and Google X.
- **Full-stack platform** – drones, docks, cloud software, and mission-specific integrations create a locked-in ecosystem that’s hard to replicate.
- **Mission-critical trust** – deployed by police departments, defense agencies, and utilities for life-saving and infrastructure-protecting missions.

## Strategic Focus
- **Scaling drone-as-a-first-responder (DFR)** programs across public safety agencies.
- **Expanding defense & national security** verticals (survivable sUAS, battlefield situational awareness).
- **Deepening enterprise inspection & mapping** offerings for energy, telecom, and civil infrastructure.
- **International growth** – offices in Japan, India, Singapore, Switzerland, and Finland.

## Why Work Here
- **Purpose-driven impact** – work on tech that “makes our world safer and more efficient” (autonomous drones for first responders, search & rescue, battlefield awareness).
- **Cutting-edge engineering** – stack spans AI/robotics, computer vision, cloud, mobile, aerodynamics, sensors, and hardware; described as “the Mount Everest of technology.”
- **Collaborative culture** – “intense but rewarding”; teams include world-class engineers, special forces operators, and industry experts.
- **Hybrid/office** – headquarters in San Mateo (Bay Area) with manufacturing in Hayward; satellite offices in Boston, Japan, and India. Many engineering roles are on-site or hybrid, but some positions list remote (US) availability.
- **Notable perks** – no explicit perks listed, but culture emphasizes real-world impact, cross-functional work, and autonomy to solve hard problems.

## Sources
1. [skydio.com](https://www.skydio.com/) – Main site (products, mission, drone capabilities)
2. [skydio.com/about](https://www.skydio.com/about) – Founders, leadership, and company history
3. [skydio.com/careers](https://www.skydio.com/careers) – Company stats (60k drones, 9-figure revenue, mission, culture, office locations)
4. [linkedin.com/company/skydio](https://www.linkedin.com/company/skydio) – Company description
5. [cbinsights.com/company/skydio/financials](https://www.cbinsights.com/company/skydio/financials) – Funding round details (Series E, $230M)

## Other roles at Skydio

- [Flight Test Operator - Data Collection Fixed Term](https://feeny.ai/job/flight-test-operator-data-collection-fixed-term-skydio-san-mateo-california-k39mb134zmn9) — San Mateo California, United States
- [Senior RF Design Engineer](https://feeny.ai/job/senior-rf-design-engineer-skydio-san-mateo-california-vvreqa2jdv4e) — San Mateo California, United States
- [Test Engineering Technician](https://feeny.ai/job/test-engineering-technician-skydio-san-mateo-california-168k5rrxmgsh) — San Mateo California, United States
- [Field Support Representative - Colorado](https://feeny.ai/job/field-support-representative-colorado-skydio-united-states-gmwskmw9gthz) — United States
- [EHS Specialist](https://feeny.ai/job/ehs-specialist-skydio-san-mateo-california-gzxemmnq1sm4) — San Mateo California, United States
- [Systems Integration and Test Engineer (Senior to Staff Level)](https://feeny.ai/job/systems-integration-and-test-engineer-senior-to-staff-level-skydio-san-mateo-05357sqhznad) — San Mateo California, United States
- [Systems Integration and Test Engineer](https://feeny.ai/job/systems-integration-and-test-engineer-skydio-san-mateo-california-6jy1mpatrsrm) — San Mateo California, United States
- [Flight Test Intern - Summer 2027](https://feeny.ai/job/flight-test-intern-summer-2027-skydio-san-mateo-california-9js5hytbcpa1) — San Mateo California, United States
- [Product Design Engineer Intern - Summer 2027](https://feeny.ai/job/product-design-engineer-intern-summer-2027-skydio-san-mateo-california-4rrh55j2aq90) — San Mateo California, United States
- [Autonomy Engineer Intern, Computer Vision / Deep Learning, Summer 2027](https://feeny.ai/job/autonomy-engineer-intern-computer-vision-deep-learning-summer-2027-skydio-san-asjd2k15p11a) — San Mateo California, United States