---
title: 'Senior Technical Writer - GIOC at Vultr'
canonical: 'https://feeny.ai/job/senior-technical-writer-gioc-vultr-chennai-jrh8qt52s4er'
type: 'job'
last_seen: '2026-10-15'
---

# Senior Technical Writer - GIOC at Vultr

- **Company:** Vultr
- **Location:** Chennai, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/vultr/d2c6d92c-0d86-4446-b6c6-a0f24e937fdd

## Job description

## Who We Are

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. Vultr Cares

- Medical Insurance stipend paid annually
- 9 Company-Paid Holidays
- Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
- Professional Development Reimbursement
- Internet reimbursement
- Fitness membership reimbursement
- Company paid Wellable subscription

Join Vultr Vultr is expanding its India presence and is building its first Global Integrated Operations Command Center (GIOC) in Chennai — the 24x7 nerve center for monitoring, triage, and incident resolution across Vultr’s global security operations. We are seeking a Senior Technical Writer to build the documentation, architecture, training, knowledge-transfer, and operational-readiness foundation for the new GIOC in Chennai. The role partners with GIOC, DCOPS, Physical Security, Engineering, Tools & Automation, Technical Support, Platform, TPMs, and US stakeholders.

## Role Overview

Build a single source of truth that enables consistent 24x7 operations. Convert complex technical knowledge into clear, actionable documentation, architecture diagrams, runbooks, workflows, training, KT packages, and service-readiness artifacts. This is a documentation and enablement role—not an Incident Manager, TPM, or engineering remediation role.

## Key Responsibilities

GIOC Documentation & Runbooks

- Create SOPs, runbooks, workflows, checklists, RACI, service ownership, escalation, and operational procedures.
- Build runbooks for infrastructure, network, security, datacenter, monitoring, maintenance, failover, and recovery.

Architecture & Process Documentation

- Capture current/future-state architecture, service dependencies, data flows, integrations, and operational boundaries.
- Create process maps, swimlanes, decision trees, escalation workflows, and operating-model diagrams.

Knowledge Transfer & Handoffs

- Build US→India TTO/KT packages covering architecture, monitoring, dependencies, runbooks, ownership, escalation, and support boundaries.
- Standardize shift handoffs and engineering/operational communication templates.

Training & Enablement

- Build GIOC onboarding and role-based training plans, materials, scenarios, assessments, and readiness checklists.
- Partner with Engineering SMEs to conduct KT and close knowledge gaps.

Confluence & Knowledge Management

- Build and govern the GIOC Confluence knowledge base, templates, ownership, review cycles, versioning, and searchability.

US–India & TPM Partnership

- Facilitate SME workshops and partner with US Engineering and TPMs on PRDs, requirements, workflows, and operational readiness.
- Drive review, approval, and publication across distributed stakeholders.

Operational Readiness & Continuous Improvement

- Ensure critical services have approved documentation, architecture, training, monitoring, escalation, access, and KT readiness before transition.
- Use operational feedback to improve documentation and identify AI-assisted knowledge-management opportunities.

Required Qualifications

- 5–8+ years in technical writing, technical documentation, knowledge management, or operations documentation.
- Experience with cloud/infrastructure, NOC/SOC, SRE, DevOps, datacenter, networking, systems, security, or monitoring environments.
- Strong experience creating runbooks, SOPs, workflows, architecture/process diagrams, and knowledge bases.
- Hands-on Confluence and Jira/ITSM experience; familiarity with Visio, Lucidchart, Miro, or similar.
- Experience creating training/KT materials and working directly with technical SMEs.
- Strong written/verbal communication, stakeholder management, facilitation, and technical curiosity.

## Preferred Qualifications

- NOC/SOC/GIOC/SRE/live-site operations documentation experience.
- Azure/AWS/GCP and monitoring/observability exposure (Grafana, Prometheus, Splunk, Icinga or equivalent).
- ITIL experience and familiarity with AI-assisted documentation/knowledge tools.

Inclusion & Privacy We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted. We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures. Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our [Privacy Policy](https://www.vultr.com/legal/privacy/).

## About Vultr

## Company Overview
- **One-liner**: Vultr provides a global cloud infrastructure platform that simplifies the deployment of high-performance compute, storage, and bare metal solutions for developers and enterprises.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: West Palm Beach, Florida, United States
- **Founded**: 2014
- **Founders**: Not publicly disclosed (operates under The Constant Company, LLC)

## Core Business
- **Primary Industry**: Cloud Infrastructure (IaaS / PaaS)
- **Target Customers**: Developers, SMBs, enterprise IT teams, AI innovators – serving customers in over 185 countries
- **Mission**: To empower developers and businesses by simplifying the deployment of infrastructure via an advanced, globally distributed cloud platform

## Products & Services
- **Cloud Compute**: Virtual machines (SSD VPS) with hourly billing, available in 32 global data center regions. Supports Linux, Windows, and BSD.
- **Optimized Cloud Compute**: Configurations with AMD EPYC CPUs for compute-intensive workloads.
- **Bare Metal**: Single-tenant dedicated servers, accelerated by NVIDIA GPUs and high-performance AMD/Intel CPUs.
- **Kubernetes Engine (VKE)**: Fully managed Kubernetes service for container orchestration.
- **Block & Object Storage**: Scalable, high-performance storage solutions.
- **Managed Databases**: Managed MySQL, PostgreSQL, Apache Kafka, and Valkey (Redis-compatible).
- **Vultr Marketplace**: One-click apps and partner integrations.
- **Vultr Agent**: AI-powered assistant and composable infrastructure tool.
- **Additional Services**: 1-Click Apps, ISO mounting, private networking, DDoS protection, and global load balancing.

## Market Standing
- **Valuation**: $3.5 billion (as of 2024-12, per financing round from LuminArx and AMD Ventures) [vultr.com](https://www.vultr.com/company/about-us/)
- **Key Metric**: Annual revenue of $145.5 million; total funding of $662 million (equity + debt) [linkedin.com](https://www.linkedin.com/company/vultr)
- **Notable Investors/Partners**: LuminArx Capital, AMD Ventures, Verizon, Dell Technologies. Debt financing of $329 million from six investors in June 2025. [vultr.com](https://www.vultr.com/company/about-us/)
- **Growth Signals**:
  - 1.5 million+ customers served, 80 million instances deployed
  - 32 data center regions worldwide with continued expansion (e.g., Chicago, Tel Aviv, Warsaw)
  - Headcount grew 48.7% YoY to 243 employees (as of mid-2025) [linkedin.com](https://www.linkedin.com/company/vultr)
  - Active job postings up 364% YoY (65 roles open) [linkedin.com](https://www.linkedin.com/company/vultr)
  - Won Dell Technologies Global Alliances AI Provider of the Year, Americas award
  - 2024 Stratus Award for Cloud Computing (cloud disruptor category)

## Competitive Advantages
- **Global Footprint**: 32 data center regions across six continents, enabling low-latency local deployments.
- **No-Lock-in Pricing**: Hourly billing with no long-term contracts; full root/admin access on all instances.
- **Broad Compliance Portfolio**: SOC 2, HIPAA, PCI, CSA STAR, ISO/IEC 27001/27017/27018/20000-1.
- **Ecosystem & Partnerships**: Vultr Cloud Alliance with Dell, AMD, Verizon, and others.
- **Developer Experience**: Powerful API v2, Terraform integration, one-click apps, and AI assistant.

## Strategic Focus
- **AI & GPU Infrastructure**: Expanding Cloud GPU offerings for AI/ML workloads.
- **Kubernetes & Containerization**: Continued investment in Vultr Kubernetes Engine (VKE).
- **Regional Expansion**: Opening new data centers in underserved markets (e.g., Africa, Latin America).
- **Developer Experience**: Enhancing API, marketplace, and composable cloud tooling.
- **Enterprise Sales**: Growing channel partnerships and direct enterprise engagement.

## Why Work Here
- **Remote-First Culture**: Most roles are fully remote; headquarters in West Palm Beach, FL with local team collaboration. [vultr.com/careers](https://www.vultr.com/company/careers/)
- **Benefits**:
  - 100% employer-paid health insurance
  - 401(k) with up to 4% matching (immediate vesting)
  - Generous PTO with rollover, 11 holidays, birthday off, 1-month paid sabbatical every 5 years
  - 8 weeks paid parental leave
  - Up to $2,500/year continuing education + free Udemy Business access
  - Monthly internet and fitness reimbursement
  - Home office setup allowance
- **Culture & Growth**: Emphasis on passion, collaboration, and education. Regular virtual events, quarterly team lunches, spot bonuses, and the “High Flying Vultr” award.
- **Engineering Focus**: 31% of workforce in technical roles; opportunities to work on global-scale cloud infrastructure. Active hiring for software engineers, SREs, and data center technicians.

## Sources
1. [vultr.com – About Us](https://www.vultr.com/company/about-us/)
2. [vultr.com – Careers](https://www.vultr.com/company/careers/)
3. [vultr.com – Homepage](https://www.vultr.com/)
4. [linkedin.com – Vultr Company Profile](https://www.linkedin.com/company/vultr)
5. [jobs.ashbyhq.com – Vultr Open Positions](https://jobs.ashbyhq.com/vultr)

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