---
title: 'Senior Technical Writer at Kong'
canonical: 'https://feeny.ai/job/senior-technical-writer-kong-milan-cw41mjv5gt3b'
type: 'job'
last_seen: '2026-10-23'
---

# Senior Technical Writer at Kong

- **Company:** [Kong](https://feeny.ai/companies/kong)
- **Location:** Milan, Italy
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-23
- **Apply:** https://jobs.ashbyhq.com/kong/3342a973-0c9d-4886-80fd-d7c2c5e3d934

## Job description

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the Role: We are seeking a highly skilled and experienced Senior Technical Writer to join our growing team. This role will be responsible for creating and maintaining clear, concise, and accurate technical documentation for our products, ensuring our users and developers have the information and resources they need for success.

What You'll Do: As a Senior Technical Writer at Kong Global Inc., you will be responsible for:

- Developing, writing, and editing high-quality technical documentation, including API docs, developer guides, reference documentation, and release notes, for a variety of audiences.
- Collaborating closely with product managers, engineers, and other docs writers to gather information, understand product functionality, and ensure documentation accuracy and completeness.
- Conducting thorough research to gather technical information, including interacting with subject matter experts, analyzing product specifications, and testing software.
- Testing to validate documentation content and ensure accuracy.
- Utilizing Command Line Interface (CLI) tools to test and document software features.
- Managing and maintaining existing documentation, including regular updates, revisions, and deprecation of outdated content.
- Implementing and improving documentation processes and standards, including document management and version control using Git.
- Reviewing docs for technical accuracy and adherence to established guidelines.
- Contributing to project planning and project management efforts related to documentation deliverables, ensuring timely and effective execution.
- Actively participating in product management discussions to provide insights and ensure documentation alignment with product strategy.
- Owning documentation strategy for a specific product area — going beyond writing to understand how docs influence adoption, reduce support burden, and surface unmet use cases, then prioritizing content work accordingly.
- Partnering with product and field teams to identify where documentation gaps are blocking user success, and proposing content investments based on user behavior, support tickets, or adoption data rather than just backlog requests.

What You'll Bring: To be successful in this role, you will possess the following qualifications:

- 3+ years of experience in technical writing within a software development environment.
- Proven expertise in software documentation, including experience with API documentation and developer guides.
- Understanding of API testing and experience with relevant tools.
- Proficiency with Command Line Interface (CLI).
- Experience or an interest in AI.
- Solid experience with Git for version control and collaboration.
- Demonstrated ability to perform thorough research and synthesize complex technical information.
- Excellent written and verbal communication skills, with a keen eye for detail and accuracy.
- Experience with documentation maintenance, document management, and document reviewing processes.
- Experience treating a documentation area like a product — setting priorities based on user impact and adoption, not just ticket volume or team requests.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving and debugging skills.

## #LI-JF1

About Kong: Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit [www.konghq.com](http://www.konghq.com).

## About Kong

## Company Overview
- **One-liner**: Kong provides a unified API and AI platform that connects, secures, and manages APIs, events, and AI agents for modern architectures.
- **Entity Type**: Private – Series E, post‑money valuation $2B (2023)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017 (company formalized; roots as Mashape go back to 2009)
- **Founders**: Augusto “Aghi” Marietti (CEO) and Marco Palladino (CTO)

## Core Business
- **Primary industry**: API management, AI connectivity, cloud infrastructure
- **Target customers**: B2B – enterprises, platform engineering teams, developers, and product managers building API‑driven or AI‑agent applications
- **Mission / Purpose**: To be the AI connectivity company – enabling organizations to connect, govern, and monetize APIs, events, and AI workloads at scale.

## Products & Services
- **[Kong Konnect](https://konghq.com/)**: Managed, unified API and AI platform covering the full lifecycle – design, test, publish, govern, monetize – across any cloud or environment. SaaS.
- **[Kong Gateway](https://konghq.com/)**: Open‑source (and enterprise) API gateway, the world’s most adopted, used for traffic management, security, and observability. Open‑source hybrid.
- **[Kong AI Gateway](https://konghq.com/)**: Extension for managing and securing AI traffic – token consumption, cost control, and agent governance. SaaS / add‑on.
- **[Kong Mesh](https://konghq.com/)**: Enterprise service mesh for Kubernetes and VMs (based on Kuma, donated to CNCF). Infrastructure.
- **[Insomnia](https://konghq.com/)**: API design and testing tool (acquired and integrated into the Kong ecosystem). Desktop / CLI.
- **[OpenMeter](https://konghq.com/)**: Usage‑based billing, entitlements, and invoicing for APIs, events, and AI (acquired 2025). SaaS.

## Market Standing
- **Valuation / Market Cap**: $2 billion (as of late 2023 Series E round) – not publicly traded.
- **Key Metric**: Surpassed **$100M ARR** in late 2023; processes **+1 trillion API/AI requests per day**; **600+ employees** in 25+ countries (LinkedIn reports 738 employees with +23.5% YoY growth).
- **Total Funding**: **$344.1M** across 6 rounds (including Series D $100M at $1.4B, and Series E $175M led by new investors).
- **Notable Investors / Partners**: Include large institutional investors; partners include cloud providers and enterprises such as United Airlines (cited as customer). Open‑source community with 182K+ community users.

## Competitive Advantages
- **Most adopted open‑source API gateway** – strong developer mindshare and large community.
- **Unified platform** covering the entire API lifecycle plus AI agent management, reducing fragmentation for enterprises.
- **High‑performance, low‑latency** – proven at hyper‑volume (+1T requests/day), 99.99% availability SLA.
- **Strategic acquisitions** (Kuma, Insomnia, OpenMeter) that plug gaps in service mesh, developer tooling, and usage‑based billing.
- **Strong enterprise DNA** – trusted by global brands for mission‑critical applications.

## Strategic Focus
- **AI connectivity** – building the layer to manage LLM traffic, agent security, token cost, and real‑time data streams.
- **Monetization** – enabling customers to monetize APIs and AI consumption (chargeback, entitlements, pricing).
- **Developer productivity** – accelerating onboarding and reducing costs (claims 15% faster development, 57% operational cost reduction).
- **Global scale** – growing remote workforce and entering new geographic markets (e.g., Italy, ANZ roles posted).

## Why Work Here
- **Remote‑first culture** – 600+ employees across 25+ countries; strong emphasis on global collaboration.
- **Perks & benefits** (from [careers page](https://konghq.com/company/careers)):
  - Stock options for most employees
  - 4‑week paid sabbatical every 5 years
  - Flexible time off
  - Home office stipend
  - Regular “unplug days” (company‑wide long weekends)
  - Virtual events (Donut chats, trivia, fitness challenges)
- **Engineering culture** – values “owners, explorers, real, unstoppable” and encourages individual innovation. Focus on shipping fast and high trust.
- **Growth trajectory** – company is scaling (+23.5% headcount YoY) and is a unicorn with clear product‑market fit in a hot market (AI + API management).
- **Open roles** – 93 open positions across engineering, sales, solutions, customer success, and marketing.

## Sources
1. [konghq.com](https://konghq.com/)
2. [konghq.com/company/careers](https://konghq.com/company/careers)
3. [konghq.com/company/about-us](https://konghq.com/company/about-us)
4. [linkedin.com/company/konghq](https://www.linkedin.com/company/konghq)
5. [jobs.ashbyhq.com/kong](https://jobs.ashbyhq.com/kong)

## Other roles at Kong

- [Software Engineer](https://feeny.ai/job/software-engineer-kong-toronto-ne45h08m22tn) — Toronto, Canada
- [Senior Software Engineer, AI Gateway - Shanghai](https://feeny.ai/job/senior-software-engineer-ai-gateway-shanghai-kong-shanghai-82xbkyvbakm5) — Shanghai, China
- [Senior Software Engineer, API Gateway - Shanghai](https://feeny.ai/job/senior-software-engineer-api-gateway-shanghai-kong-shanghai-sp785tczeab1) — Shanghai, China
- [Senior Software Engineer, AI Gateway - Shanghai](https://feeny.ai/job/senior-software-engineer-ai-gateway-shanghai-kong-shanghai-atc2whqdsptk) — Shanghai, China
- [Senior Software Engineer, AI Gateway - Shanghai](https://feeny.ai/job/senior-software-engineer-ai-gateway-shanghai-kong-shanghai-p6w8bt2yp5gx) — Shanghai, China
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-kong-london-339txyehwz35) — London, United Kingdom
- [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-kong-london-k1t86bqwrt2c) — London, United Kingdom
- [Developer Advocate - Volcano](https://feeny.ai/job/developer-advocate-volcano-kong-united-states-1a1j74qff350) — United States
- [Senior Staff Technical Support Engineer](https://feeny.ai/job/senior-staff-technical-support-engineer-kong-united-states-y006s8z75d70) — United States
- [Enterprise Account Executive - Public Sector](https://feeny.ai/job/enterprise-account-executive-public-sector-kong-washington-rgkkv2hn99y6) — Washington, DC